Enterprise Rent-A-Car

Just like in the commercial, yes, they will pick you up and get you here.
The really tall dude is super friendly and super awesome. He was the one that I was dealing with most of the time. He was also the one who came to pick me up and drop me off after I was done. Everybody else? Meh.
I needed a rental car because I got T-​boned and the insurance company is hooking me up with Enterprise. I asked for a full size car, but originally they didn’t have any so instead of offering an upgrade to an SUV or something, they offered me a Jetta instead, which they considered a mid-​class, I think? So that means I’d have to come back in the following day to get the car size I wanted.
I called in the next day and I was told that the full size car would be ready around 9:00 am since it was getting an oil change (I called around 7:45 am). I came in at 9:00 and the car wasn’t ready yet. Had to wait another 30 minutes before I was given a full size car.
Other than the minor inconvenience, I had no problem with my experience here.

It was my first experience at this location and I am very satisfied. I recieved a free upgrade since the car I reserved was not available. Kierra gave me the ride thankyou. Steve is at his best for the customer service.

Always courteous, very helpful and attentive… I really enjoy renting from this location…

I’ve been an Enterprise customer for years and must say have always had efficient attentive staff, hassle free. I encountered one displeasing franchise on Richmond Ave. which directed me to Fondren/​Westheimer.
The last thing I need after 12 hrs overnight is a mess at the counter. I get in, out, quickly. Always offer options, info and a ride, pleasant thorough, hassle-​free. Thanks Steve, Laurie and crew.

We use Enterprise every time we rent a car, this time Geico provided the rental through this location because of a stolen car. From the confirmation phone call to the drop off everything was pleasant. I feel I received excellent customer service from both Joel and Damien (I think). The Nissan Rogue drove amazingly well! I’m just very impressed with my overall experience and will likely use this location for future rentals!

I was an employee driving a rental from here. Vehicle was excellent staff was initially friendly, so they get those to stars. Attitude changed once a question with the insurance came up (enterprise’s error) to snippy, distant and rude. Returned vehicle and was assured I could get s ride back to work a short distance away. Got there and was told driver was out and brb. Waited twenty minutes while the two employees laughed it up and one called a enterprise vehicle «crappy» I then left to call my work or walk in the 90 sun. «Oh you need a ride» says one rep finally. Get in car, rep frets that she needs gas and where a gas station is. Assured her work was close. Checked text messages on phone while driving in traffic. Twice. Again asked about gas two streets from my work. Dropped off, then again ignorant of the area where she works, asks about gas. I told her its westheimer, look around. Wow what a bumbling experience after them receiving hundreds of dollars. I will not use them for personal use

Fairly cheap rental place. I am giving it three stars because they were not open on Sunday and I had to pay an extra day of rental due to that.
The service guy /​manager Mohammed was excellent though.