Epique Massage

Get Kyle to do your massage. The end. Lol. No seriously, great little parlor inside of Darque Tan. I first visited as a Groupon holder but have been coming back quarterly to get my deep tissue and Swedish massages from Kyle. I do hate that they NEVER answer the phone, so I’ve made it a habit to call 3x in a row every time I need to schedule an appointment. Otherwise this place is legit and slightly cheaper than your massage envy or heights. Clean, quiet, and quality experience

I had a $ 36 Groupon for Epique Massage and overall I think it was well worth this amount of money. When I called them the first time no one answered but I left a message. The following day a friendly woman called me back and scheduled an appointment. When I arrived at the Richmond location (you do have to go through the Darque Tan entrance) there were no problems with my appointment and I was able to go right in.
The Hydrolux treatment is just a bed you lay on that feels kind of like an electric water bed. Not terrible but not worth paying extra for.
The masseuse was not the same person they had told me it would be over the phone. I forget her name but she was very friendly and had curly blonde hair. The room itself wasn’t as fancy as other places, but my massage was really great and very relaxing.
Overall I think this was well worth the $ 36 I paid through Groupon, but I wouldn’t go there for full price. Massage Envy is cheaper and has a nicer ambiance. But I loved my massage and that’s the most important thing!

Like many other reviewers I checked this place out and was not sure what to expect. I had a few issues with booking but it was resolved in a prompt and professional way. When I arrived I was greeted and taken to the waiting area and waited for my massage. I did feel relaxed but I am still not sure what to make of the massage as it was very rough and actually a bit uncomfortable. I did speak up but again maybe this person is use to dealing with those who prefer rough massages. I suggest calling ahead of time to discuss what you need before booking and going. You may enjoy it.

Unfortunately, I wrote my earlier review on this place too soon. Had to amend it. I am no longer a loyal customer as they can’t seem to keep any of their good masseuses. I have twice shown up with the masseuse yet to be on his or her way. I no longer go here.

This one start review is for the customor service, phone service and admin service. I only go there because of the one massuer that works there. But they need to have better staffing to answer the phone and return phone calls etc. There is one guy that leave message for me to return a call that sounded like he was totally stoned… what the @#$@!!!

I tried this place because of a groupon. I didn’t know it was attatched to Darque Tan so it took me a minute to find the place. I went in and they had a problem with my appt being booked and I was no where in the system. This seems to be a common problem with them. However, the masseuse and clerk were very accommodating and moved some another appt around so I could get a massage. I wasn’t expecting much, but I was very impressed! My masseuse was great and worked on my trouble spots and actually took the time to bear down on my knots.
I was excited when another groupon came out, but after reading the fine print it was only for new customers. I hate paying full price so I will definately return if I can find another deal in the future.

I can’t give a review of my experience with an actual masseuse because I was never booked! After booking me at the River Oaks location, then messing up my other date, and finally, today, failing to book me, i am tired of trying to TRY this place out. My wife even called to verify my appointment today, but NO, NOTHING! I’m not going to bother trying again, and my wife said the massage wasn’t all that good anyways.
Stick to Tanning DT.

I did not read these reviews going in and it was kind of shocking only seeing one or two stars from other users. But reading those reviews, it seems most people were not too happy with the booking process, while some did not get good service in the actual massage. My experience today with Epique was FANTASTIC.
I purchased a deal through buywithme ($ 30 for 1 hour swedish, plus 15 minute hydrolux). I wasn’t expecting too much going in; like one of the other users wrote, once I found out Epique was affiliated with Darque Tan I was a little apprehensive. I have never gone to Darque Tan (dont need tanning) but I dont normally like chain massage places.
I wanted a Saturday appointment at the Sheperd location but they didnt have any available so I scheduled for Sunday instead at the Richmond location. I went in about 10 minutes early, filled out my paperwork and my massage thereapist was ready for me. My therapist was Talina and the girl WORKED IT OUT! First I did my 15 hydrolux therapy which I think was a good way to unwind and get ready for a massage (wouldnt normally book this, but it was included in the deal so that was nice). After that was done Talina took me into my massage, asked me about any areas I needed focus on or any areas to avoid and then she got to work. I told her I carried stress in my shoulders and thats where she started first. I felt like she listened to my needs and knew where my pain was. I didnt have to instruct her, she zoned in on my trouble zones, found knots I didnt even know I had and totally relaxed me. She even used hot stone on me for a few minutes on my trouble areas. I was very very impressed with her. So impressed, I signed up for a membership and scheduled another appointment with her for next week.
I like to give credit where credit is due; she earned all 5 stars and I look forward to my future appointments!

TERRIBLE CUSTOMER SERVICE! recently brought a deal from voice and thankfully we will be getting a refund.
I had called a few days earlier to set and appointment for the bf, he wanted to make sure it was female doing the massage so I specifically requested that over the phone. A few days later my bf shows up at his appointment and they tell him that the massage therapist was fired recently and so he didn’t have an appointment anymore but could possible be squeezed in to get a massage by a male. Of course my bf didn’t want that option and then the worker proceeded to tell him that he need to not be so picky. Can you say RUDE!
somebody get some managing skills up in there!

After having an epic problem scheduling my appointment here for groupon, I ended up scheduling here… finally… after a LARGE number of phone calls. There were at least 2 phone messages I left that went unanswered.
I had my appointment here. Unfortunately the person I booked with had no knowledge of Houston because I asked for whatever was close to Montrose area and they sent me here… which is decidedly NOT near to Montrose– the Shepherd location would have been five times better.
For those who haven’t gone here: it’s attached to darque tan. They do have good membership deals, very economic for massage. Skip the hydroluxe; all it does is relax you because you’re lying on something warm (fully clothed) in a super dark room.
I liked my massage therapist but I have concluded that I don’t think massage therapy with only Swedish massage styles are for me. The therapist was very strong and super friendly, but I have to say that it was kind of a tough love massage… that would be fine if it gave me results, but I went home and one of my shoulders got progressively more balled up over the evening. Maybe I ought to try hot stone. Or a different massage place. The Swedish technique here seemed to be find a painful point say on your shoulder, then go over and over it in a specific way. I can’t say that it was very helpful. It was pretty relaxing during the massage though. I have had better massages and probably won’t be back.

I bought GC lately and it is a steal deal since only cost $ 30 for 15-​Minute Hydrolux Massage and Choice of One-​Hour Swedish or Deep-​Tissue Massage ($ 98 Value). Well, I didn’t have any problem to make an appointment which everyone seems to complaint about. I went to S. Shepherd location. The receptionist was ‘kind’ of friendly and leaded me to the waiting room to fill up a waiver form and didn’t say anything and walked away. I left sitting alone and wondering what’s next since it was passed my appointment time. However, a male staff walked in and offered me a bottle of water and tell me my therapist will be right with me, and show me their restroom just in case.
Leslie came and told me she would be ready soon. I had my massage at 2pm which was 15 minutes late. I didn’t enjoy it as her massage skill is more like an amateur. I always have great experience at the Heights Massage from their amicable receptionist to professional therapists. Epique is reasonable priced but their services is not on par to my standard. I am a regular at Heights Massage even thought they are pricey but worth every penny.
Massage services is a hit or miss depending on your therapist but I feel this Epique’s environment is a bit «cheesy». Frankly, I won’t go back to even try another therapist though. However, their hydrolux massage was pretty awesome. It is a water bed that you lay on it and you can choose any setting you want, e.g. pressure, body parts and etc…

Have tried to schedule in an appointment for their Sugar land location and can not get through on the number listed on their website. Keep going through to voice mail and no one has yet bothered to call me back. I have tried at least 3 times. I decided to just pop in and make the appointment in person.
The massage place is attached to Darque tan. There was one therapist there who was playing the role of both therapist and front desk. She mentioned she was new and they were extremely under-​staffed. She was busy helping another customer so I asked a male at the counter for help. He said he could not help as he worked for Darque and asked me to call the number. I advised I could not get through to anyone and hence why I popped in to make the appointment.
Finally after waiting for at least 20 minutes, the very nice lady tried to help me. She admitted people were having problems getting through to make appointment via phone. For some reason there were no female therapists available (which is what I had requested). finally we agreed on a date and time but for some reason or the other the computer would not allow her to schedule me in. She called her head office. and after she realized I had been waiting for almost 40 minutes she kindly offered to call me back. I was patient as I felt sorry for her.
However, I received no call back. I purchased a groupon deal. I will be calling groupon to get my money back.
I can not believe that a company/​chain like this is not adequately staffed and it is so hard to make an appointment. If they are having so much trouble making an appointment I really wonder how the actual quality of the massage will be.
Most unprofessional customer service experience I have ever had!
I wonder if anyone else has had this problem?

I totally judged the book by the cover in this case. As soon as I found out they were affiliated with darque tan, I was like ‘great…this massage is going to suck.’ My husband bought me a GC for the place, and I never turn down a free massage, but I went expecting a mediocre at best experience.
I got there and the massage space is just a little hallway to the side inside darque tan and the décor once inside is a little cheesy.
Tiffany was the massage tech and she asked what my areas of concern were and then got to work. I was so blown away by her skillz. I have these areas in my upper shoulder area that are so knotted and tense, that most massage therapists work on them for a few minutes and simply move on. Tiffany just kept at the knots until I could actually feel them loosening. She also did this technique on my hips (which are another tense area for me). It started out painful and she told me to just hang in there, that the muscle was about to relax… and then it did and I felt so much better. I have been raving to friends about this massage since I left. I asked if she ever worked at the Shepard location and she said no… this location is about 20 – 30 minutes away from me so it’s pretty inconvenient and the traffic is just god-​awful, but dammit… I can’t get that massage off my mind lol. So I’ll be back.
I do think the price is too high for it being a little chain massage place inside of a Darque Tan though.

So going into this massage I was extremely skeptical and ready to be disappointed due to the previous one star review. I too went to the Shepard location instead of the Richmond. However, to my great surprise, this massage was easily the best I ever had in Houston (and I’ve had a few). As with any chain place I’m sure its just very hit or miss depending on who your therapist. The therapist was very friendly, professional, and definitely knew what she was doing. I’m sure some people will have poor experiences while others will have great ones just due to the nature of the chain massage model, however if you can find one of the great ones its a great deal.

I ditto what Mary N. said! I am the friend. A real disappointment.

Bought the $ 30 massage from chron.com’s Daily Deals. My friend and I booked appts for 6pm. We arrived and they told us «oops sorry, but there’s only one therapist tonight.» I asked why they didn’t call to tell us and the receptionist called her manager. He said he knew about it, but didn’t call. For what reason? Who knows! They wanted one of us to go at 6 and the other at 7. And when we said no, the therapist said why don’t we each go for 30 mins so we don’t have to wait so long for the other to finish. Um hello we bought a one-​hr massage, not a 30-​min. She just wanted to get tips I guess. She also said the same thing happened earlier in the day and it was the manager that booked the appts and it was the same manager that didn’t call about the mistake. We asked for a refund and currently waiting for someone from corp to call us back. If you bought this coupon, don’t waste your time because they probably double booked you anyways. Save yourself the trip and request the refund now!!!