European Wax Center

This is by far my favorite location!
I recommend Tricia! She’s very personable and efficient! She made my brazilian experience very painless!

Had a really bad experience with a brow wax. The front desk person was very nice but the esthetician was terrible. After she said hello, she said very bluntly, «Your eyebrows are uneven.» She didn’t bother to ask about any skin sensitivities or what wax I prefer. I was in the room all but 5 minutes and she tried to rush me out. I pointed out SEVERAL hairs that she missed and she rolled her eyes. Not good.
EWC, you didn’t make a good first impression at all.

What I love about EWC in general is that they are everywhere! I am in town staying right across the street and boom! Perfect! The service was perfect! Nagi did an amazing job… An almost painless Brazilian! She was quick but THOROUGH! Nagi was friendly but not over talkative which I like… Especially early in the morning. Overall she was super professional and did an amazing job. The front desk stag was a little lack luster… Dry hello when I walked in, they barely acknowledged me but perhaps it was early for them as well… Upon checking out the young lady at the front told me I had point to use for a discount (not even sure how I got them nor was it explained to me) but awesome… Then after fiddling with the computer for a few minutes she told me she didn’t know how to apply them… Ok, maybe not so awesome… Not a huge deal but a little odd, considering I didn’t know what the points were to begin with (I guess she didn’t either). In any case I would be happy to see Nagi the next time I’m in Houston… Great job

I absolutely love Trisha! She is the best. I went here to get my first Brazilian and have been going here for months now. She is quick, professional and talks to you through the whole thing to distract you from the pain (let’s get real, no way around that down there). She has been taking care of me from the beginning and have never been burned or anything. Definitely get the ingrown serum — it’s a miracle serum!

After coming here multiple times, I was kinda appalled by customer service. My waxing service was always okay, but I have yet to meet anyone there who even tried to be polite. I always had to wait about 15 minutes past my set appointment time– while the receptionist was on his or her cell phone – until I finally was able to get my wax. On top of that, the one time I was late (Galleria traffic), I called to let them know, and they said it would be fine if I was there 5 minutes after my set appointment time. I got there in four, and then they told me I was too late. They didn’t bother to ask if I wanted to reschedule, which is just as well, because after four bad experiences, I had had enough.
Since then I have tried other EWCs (including San Felipe location) and have been very pleased with my services. I have not been back to the Galleria location in several months, so perhaps they have changed their ways, but I don’t intend to find out. There is plenty of good competition for them in Houston and they missed (many) chances. The other waxing professional services in the area do a great job on the services and keep customer service in mind.

I am getting my legs tattooed tomorrow. So i need to get these hairy beasts waxed. Since it was my first time ever getting anything waxed, i didnt know what to expect. But Taylor was the person helping me out. And she made it feel like going to the barbershop for a haircut. Didnt really hurt much. And it went by real smooth. I would suggest friends to go here for any wax needs.

Waxing experience with Trisha was great! She is impeccable with her work and also knows how to make the whole waxing experience as comfortable as possible. I recommend her for bikini and Brazilian waxing.

I went in Monday as a walk in for a brow wax. The receptionist asked if I had an appointment and I replied no, I saw your sign that said walk ins welcome. She replied «well that’s not going to work today, we are short staffed», she was very rude about it and made me feel as though I was a bother. The manager was standing next to her this whole time. They finally said they could work me in after a 10minute wait which was fine with me. When the cosmetologist came out they informed her i was a walk in and she was very bothered by the «extra“appointment and the three exchanged words for a bit then she took me back. She was a nice girl but she went over my right eyebrow 4times with wax which caused my skin to ripp off. Then she plucked and just dug into my already tender eyebrow. That was by far the most painful wax I have had. When we were done she recommended a brow powder to purchase I asked the price and she stated it was $ 12 when I get up to the register it rings up $ 22. She was very manipulative. Over all the staff was rude and unprofessional. The conversations between the employees were also very trashy. Of over priced service and ghetto employees is your cup of tea then this place may be for you. If you prefer classy and professional I would look for another salon.

This place deserves a 5 star rating, really! I tried it for the first time today and was thrilled with the result. Prices are great, private rooms are clean and well lit, and the aesthetician was very kind. She started chatty because she could tell I was nervous, but then politely let the conversation die down as she got to work. I will complement how thorough she was — no stray hairs!
There is a special for first time visitors and there are «packages» that reward frequent users. They also sell products, but I didn’t feel pressured to buy anything necessarily. They use a wax applied directly to the skin, which hardens quickly and is ripped by itself. I had previously experienced a wax technique where a strip was applied over top and then that was ripped off — but if the strip doesn’t cover the wax completely, you could be left going home with some still on you. I much prefer EWC method. Overall, I would definitely recommend to my friends and I will certainly be coming back.

The service is bad here

I used to be a regular purchasing pre-​paid packages, but after the last incident I am very wary. I was stuck in traffic and was running about 5 min late, called the salon to let them know and they said I was fine as long as it wasn’t over 9 min after my appointment time. I arrived 2 min later than my appointment time, was told by front desk that I was fine, then ran to the restroom. When I came out my waxer (Raki) was waiting for me with a question on her face. I asked if she was my waxer and she said yes. I asked if anything was wrong and she said that my appointment was for 5:45 and it was 5:51. I told her that I called to let them know and she said that their appointments have allotted time of 15 min. I didn’t know what to say and frankly was shocked by the attitude. She was done in 9 min. After the service I mentioned to her that the front desk agent told me it was ok as long as I arrived less than 9 min after my appointment time. Her response was «oh that’s ok because I am the fastest waxer here» (with the attitude again). As expected I found patches of hair left unwaxed after her «great service». I was too shocked by this terrible customer service to say anything right there and then. And for the record– this is the first review I have ever written so I really wanted people to know what they may run into. I am planning to contact corporate about this experience but haven’t yet. I used to be in customer service myself for over 6 years and this is not how you treat your clients.

I have bounced around from one waxing place to another through the years and for some reason this place is always the least painful and I seem to be out in under 30 minutes. I know every place has it’s own special wax but I really notice a difference when I go there.

I don’t normally write reviews but I was angry enough that I created a Unilocal account just to review this place. Despite the slew of problems including, rude front staff, excessive employee turnover (I’ve been through 5 waxers), and expensive products, I continued going because I liked the wax and wax method.
After being a fairly consistent and loyal customer for 2 years, I was notified today that I’ve been placed on a restricted listed because I apparently didn’t show up for 3 appointments. No warning, no call, just bam — you can’t come here unless it’s on a walk in basis. I should also mention that 2 of these no shows were 5 months ago and one a few weeks ago while I was away for 4 weeks (which my waxer knew). Of course, I don’t get an apology or any forewarning when my regular waxer is replaced or moved to a different location, that inconvenience I’m just supposed to put up. Heaven forbid in two years I miss 3 appointments. After the thousands of dollars I spent on packages etc…
I’ve already found a new place that seems great! No love lost here.

I like that my appointments actually begin at the correct time — no wait at all. The front desk staff is organized and the technicians follow common rules (such as not waxing over areas more than 3 times). It is clean and convenient. They will try to sell their products but you can just say «No, thank you» and that’s the end of it. I purchased the exfoliator and serum and I feel that they really work for me, so it’s entirely up to the individual. There are incentives for the first and second visits, too.

«Make me look less like Chewbacca», I said to the nice woman who was getting ready to wax my back. She didn’t get the reference and started making me look less like Chewy. European Wax Center is nice because it isn’t in someone’s random house with a dog who won’t stop making eye contact with me during my moment of shame. They’re super pushy about their products but that’s just how a business works.

Who would have known you don’t need strips to get waxed?
Apparently, I was a first timer!
My friends and I tried this place out. They had a special going on where if you are a first time customer, you can get a Brazilian wax for only $ 21. I thought that was a great deal since regular price for other places cost about $ 60-​$ 80
The place is in a great location. It is right in-​front of the Galleria. Upon arriving, I was greeted by a kind front desk lady and explained to me how it works and the different packages they offer if you decided to be a regular and wanting to save money.
The place do not use strips for waxing. They use the actual wax which I heard was better for you and not as painful as using the strips. When the wax is applied, it only sticks on the hairs that when you pulled it out, it doesn’t get your skin irritated unlike the strips that other spas uses. Mine only took about 20 minutes and it was so much faster and easier. I was glad that it wasn’t as painful and I was glad that I did not walk out of the place hurting! I am very happy with the service and for a regular price of $ 42 on their Brazilian wax? I still think it’s a wonderful deal compare to other places! My friend and I are both content with our service and probably the place that we will end up going from now on. I have my next appointment in 4 weeks and this only means I’m a happy customer :)

The employees are always nice and helpful and the waxers themselves are extremely knowledgable and helpful — Angelika ROCKS! Perla is always sweet as sugar and I enjoy keeping up with her, especially since she manages to make the process as near painless as I’ve ever had it!
I think the corporate policy of being later than 5 minutes cancels your appointment is too strict and unrealistic but that’s my only critique.

Wouldn’t go anywhere else that I am not comfortable with for my Brazilian wax. Great place, very clean, and well maintain, staff’s are nice too. and Ruthie is awesome! Price is reasonable as well for the great job they do.

This place follows the general business model of other specialty strip mall spas, i.e. Faces 365 and Massage Envy. They bring you in with their introductory special offers for a free service, once its done they want you to buy a monthly membership. Their single service fees are heightened to make their membership fees sound reasonable. Don’t get me wrong their prices are still reasonable. Eyebrows are $ 15, Under Arms $ 15 and Brazilian only $ 39, these are their regular prices.
They are the step in between your local nail salon that does waxing and an actual spa. They are streamlined and well organized, but don’t expect a spa experience. It looks like its almost a spa, but once your in a room it feels more like a doctor’s visit, i.e. the roll out paper protector on the bed. They are the fast food version of a spa, without you being thrown in a small back room of a dirty nail salon.
If you do get your waxing on a regular basis it is a pretty good deal, quick and easy. If you don’t buy the membership expect a small sales pitch every time or an expectation for you to schedule another appointment.
It is a franchise so you may have different experiences based on the location you use. I frequent which ever location I’m running errands near at the time I need a service done. I do recommend this location.

Having given up restaurants for Lent, I’m starting to find a variety of interesting ways to keep myself occupied at lunchtime. Last week I walked over to Old Navy for some much-​needed retail therapy, and on the way back I passed by European Wax Center. In the front window there was a free wax advertised for first-​time customers – your choice of bikini, underarm or eyebrow. I was a bit skeptical, since we all know that adage about lunches, and free things, et cetera. But I checked it out online, and it was legit – all I needed was a Texas driver’s license and I would be good to go.
I walked in just before 1pm on a Monday and even though I didn’t have an appointment, I was able to be accomodated. I asked for the free eyebrow wax and didn’t get a hint of attitude from the receptionist, which was nice. I only had to wait about fifteen minutes before one of the estheticians could see me. With a deep breath and a mantra of «this too shall grow back» in case of accidents, I stepped through the glass door behind the receptionist and into one of the private rooms in the back.
I didn’t have to worry; Trish did a really good job. The four-​step process includes a cleanser, prep, wax and a hydrocortisone cream to reduce swelling. My eyebrows look much more cleaned up, and she gave even my flat brows some nice shape without making me look like Cruella De Vil. Even though the wax was free, I tipped because it’s the nice thing to do (and you should too)!
I don’t know if I’m outright hooked, and feel vaguely guilty about cheating on my threading gal, but I definitely will consider going back.