Expro Auto Collision and Repair Center

If I could give 0 stars I would. To take advantage of customers during a flood catastrophe is the lowest of the low, very unethical company. I would advise anyone reading this to stay away from expro. They charge ridiculous «storage and protection fees» on top of the other charges– read the contract carefully and think twice before letting them work on your vehicle.

I have a Mercedez CLA250 2014 which my wife crashed, badly. Expro did an excellent job, it took time but that I expected. So you know all repair shops in the US are slow because they need to get authorization from your insurance to fix anything. So the process takes time, everyone who complains about this being the fault of the repair shop is not aware how it work. I expect about 5 weeks given the damage, they said 3 weeks and it took 5 so I was dead on. The guys at Expro were very helpful and pushed on the insurance to get things moving. I was very happy with the quality of the repair, no bubbles in the paint, excellent paint job, everything worked and looked like a new car. They were easy to get on the phone too. Mercedes had to do the final programing so they took another 9 days, Expro towed it to them and back without bothering me. More importantly, my insurance only covered rental car for 30 days, and when I was out Expro gave me a rental car for the remaining 10 days. Again, repairs take time, and take your stuff out of the car before towing it, like Duh! There is no fun repair shop, this is a burden no matter what, at least I found a place that does quality work and took care of things in a professional manner. Thanks

I was another lucky individual who had there vehicle towed here after a major accident. They seem to hold your vehicle hostage and try to force you to make repairs with them. My first visit to the shop was to gather the items from my vehicle. It took forever for someone to help me and I had to provide all types of identification to get into my truck. It was great since they didn’t even have the keys to get into the truck which where on me. Oh well I can see that with the the world we live in today. My next trip was to sign a release of my totaled vehicle. A simple phone call wasn’t good enough so I had to come in again sign a release, even after developing a relationship with the manager. I thought things were settled after the paperwork was completed but I should have not been so naïve to what my fellow reviewers on Unilocal struggled with too. A week later my insurance calls and tells me Expro still has my truck and won’t release it. My insurance company also complained that Expro failed to call them back numerous times. We finally got Expro on a conference call and they agreed to release it. I am pretty certain Expro wanted to keep the vehicle as long as they could regarding their high storage fees. I can’t speak to the quality of work done at the shop but I am sure glad my vehicle was totaled!

Oh my Gosh! Expro, is the worst auto shop I have ever taken my vehicle to. They took my car for over a month. They told my adjuster that my car will be ready in 2 days after the first month period. My adjuster informs me of that. Later on they say it will be ready in 4 days.
When they realized I was becoming a bit impatient with all the false promises, they told me I can get my car for the weekend while it’s not fully completed and I can bring it back on Monday so they could finish the rest. That was the craziest suggestion I have ever been told by any professional place! How can I get my car undone! If I would have taken it, which I did not, if anything were to happen to my car, it would be my responsibility.
I called and asked if I may speak to the manager. A lady asked me what it was about and i told her if they would be responsible for the two extra days of me renting another car, because the loaner car they offered me, was not safe to drive. The car was making so much noise, it was shaky, and it easily slides even when slides when stepping on the accelerator, and when stepping on breaks, it slides off before stopping.
So the lady said, «sure, let me page the manager.» She then got back on the phone and told me, «I remember you, you are the lady that declined the other car that X offered.» I told her, exactly what X told me, «X said, she only has 2 cars, one being the one I tested out, X said, that the other one is worse, so I told X, I’ll get my sister to pick me up because I don’t want to risk getting in another accident.» The lady on the phone started arguing with me. I asked the lady, if she may just please transfer me to the manager. She then tells me, «I am the manager.» I told her, «How is it that all of a sudden you have become a manager, when you clearly told me to give you a second while you page the manager?»
So, when I finally got my car. There was no gas in my car, I always make sure there is at least half a tank because I don’t like taking chances. While I was attempting to turn on my car which was not turning on, but finally did. The manager I was talking to told me it is because the car has not been driven for a while. I took his word for it because I’m at most times clueless with cars. The car drove home that night well, but the next day I was dropping off a friend to work all hell broke loose. When I attempted to turn on my car, my car would not start, found some friendly strangers that were able to help me and told me my battery was the problem.
I was shocked because, for one my car is still new, its 2013, secondly, I’ve never had a problem with the battery. I called the manager and informed him, but he was denying that they are not at fault. They were the last people with my car, and I don’t let people drive my car, I always turn completely on or off the car, because my dad told me when he first got me the car of important tips such as that.
If you all want to save yourselves a hard ache and time, don’t waste your energy with Expro, you won’t have your car for a long time and you’ll be told lies every time.

Very Horrible Service! They promise you 5 star service and then they take your car hostage! All of their employees that i was unfortunate to talk to were deceiving!!! Tow guy James, service manager Geovanny Rubio, and Mo… First after my wife had a car wreck they towed my car to their location saying that this is just a storage place before I decide where to repair the car, once I’ve told them that my insurance assigned Nissan Mossy for repairs and not them they avoided me and lied to me so my car stays at their place over weekend so EXPRO can charge me sky-​high storage fees! Liars and deceivers! Please please please avoid them! A lots of people filed a complain on them. All of the positive reviews are either fake or from relatives of their Jordanian boss and his Russian wife!

Had my BMW X6’s bumper repaired here twice and I won’t go anywhere else. The guys here really took care of me and my concerns and were really good about accommodating me and my schedule. I’m a picky person and there were some small minor issues with the paint job, however the guys at expro were sure to remedy it and my car is now looking better than ever. Seriously won’t take my car anywhere else!

Worst car Collison ever !!! They kept me car for a month and half saying there some electric parts are broken. But never able to explain why and why it has been that long totally cost us 5000 plus. After this long time fixing we finally got the car my key was not working I was told they have not activate the key in computer for My car. Was told only take 5 minutes I had plan that day and we went there took us whole afternoon waiting. Then was told it still has problem then, they took the cars door off just for activate the key. I am so regret taking my car here. This place make you wanna sue them !

Great body shop and friendly customer service! Unfortunately, my car has been hit twice within the last year. Each time I choose Expro to handle the repair and they did not disappoint. In my second incident I needed a tow and Expro was able to send out their own tow truck. The driver, I can’t remember his name, was very friendly and helpful. If you need repair body work done and done right, do not hesitate to use Expro for your repair needs.

This company has deceptive business practices. I have reported them to Texas Dept. of Licensing and Regulation for fraud. Their drive managed to damage my car, steal my cellphone and steal my identification card after my car was towed.
Unprofessional Deceptive Crooks!

Getting into an accident can be terrifying and overwhelming. Expro was there for us. James the tow truck driver was courteous and kind even when I was hysterical. He explained everything that would happen with my vehicle. He even helped calm down my 4 year old. Chris, the manager, called to check on me and was amazing with letting me get belongings out of my vehicle. He helped get me in touch with Ana and Rami in sales and we were in a new car the next day! I will come back again and again for anything I need from a new vehicle to any repairs. I highly recommend!

I recently got into a car accident whereby it was my fault, and I caused the most damage to my car than I ever have before. I drive a 2011 BMW 335i and trust me when I say I am extremely picky and borderline obnoxiously caring for my car. With that, after rear-​ending a pickup with a steel bumper, I had a great amount of damage to the entire front of my car: hood, bumper, headlights, grilles, radiator and much more all toast.
I had my car towed by Expro at the scene since my AAA driver took forever. I went and visited with Mike, the owner, to get the rundown on the situation. I was impressed by his professionalism and his incredible attention to detail in regard to my car. He had as much, if not more, attention to the little details I had on my car that I decided to keep the car with Expro and trusted them to make my car look the same, if not, better than before.
Mike and Terry (Mike’s right-​hand man) took unbelievable care of me throughout the entire process. They fought the insurance company on my behalf for every penny and ended up getting all brand new (not recycled) parts put back on my car. At first, insurance sent them recycled parts, but Mike and Terry decided those parts were not up to OEM quality and sent them back for me. Further, I wanted some additional work done on my stock M-​Sport bumper to make it look cleaner and they did a fantastic job, including a terrific paint job that you would never even be able to tell there was previous damage.
Mike and Terry kept me updated the entire time my car was in the shop and notified me whenever they found additional damage and sent supplements back to the insurance company. Also, when my rental car coverage through insurance and enterprise expired, they gave me one for free! Needless to say, my car looks way better than it did prior to the accident, and even more importantly, drives just the same!
I highly recommend Expro for any body work you need on your car, and further, I will be taking my car there in the future for anything service related (inspection, maintenance, etc.).

I’m torn on the star rating here because I interacted with 2 people here who were vastly different. On one hand, the guy in charge of the storage lot that most people come to because their car was towed here after a collision (his name is Chris) was impatient and rude to me. All right guy, I get it, your job is unpleasant and you deal with people who have all recently been in car accidents. That sucks. It’s like everyone’s worst day, every day. Being in the service industry is hard. But is it really helpful or necessary to be so rude to your customers?
Anyway, I called the store twice before going in to let the know I was coming and if I should bring anything in particular. They said «just come» and nothing about bringing anything, which is annoying because later on I found out I could only pay cash. After reading reviews online, I went in knowing that Expro would sell me hard on keeping my car there for repairs so as soon as I met Chris, I let him know that I already had a tow truck outside and a shop ready to take my car. I imagine because it meant he wouldn’t be getting any repair business from me he was unhappy, which is understandable, but it shouldn’t have meant that it was okay to be a jerk to me the rest of the time. He snapped that I should have the tow truck driver come inside to sign his papers… as if I was supposed to know that. Okay, guy, chill. The whole process of getting my car back was unpleasant but tolerable, if you’re okay with being talked to like you’re a nincompoop. Hilariously, on the way out after getting all my paperwork signed and paying my fees, I asked the front desk person where my car would be since it was in the storage lot out back — should I go back there and get it myself or would it be brought to the front? He literally yelled at me without getting up from his seat «Well she didn’t want to go out and see the car with me to talk about repairs, so let her find it herself.» It was kind of like a mom asking a polite request to her petulant, sulky teenage son to have him yell back a very nuanced response of «Just do it yourself!»
On the other hand, the owner, Mike, was very kind and explained things to me patiently and nicely. He went out of his way to help me with my situation and I truly appreciated him for that. He explained how the city was in charge of the impound lot, that they just help by holding the cars there until the drivers could come pick them up, and that the city for some reason could not take credit cards because they didn’t provide a machine to do so. Also, the tow truck guy (I think his name was Sammy, from Knight towing) who works with Mike was very kind as well. For these two stellar people, I give two stars. If Mike wants his store to get vastly better ratings online, he should heed these Unilocal reviews and find a customer-​friendly replacement for Chris. It sounds like the low ratings on Unilocal are mainly due to dealings with this person and after my experience, I see why. Mike is a stand-​up guy and I want to send him business, but it’s hard to considering the person most people would have to deal with on a daily basis is so rude.
PS: for all people of the internet who have the unfortunate experience of being in a collision and getting towed here: BRING CASH. They do not take credit (as explained above). Bring cash and bring A LOT of it. The towing fee is ~160, then there’s a daily storage fee ($ 20/​day where «day» is anywhere before midnight, not by 24h blocks) plus an impound fee and a mysteriously named «city fee.» It adds up quick. Also, bring your drivers license, car insurance with your name on it (esp if the car is not registered in your name), someone from AAA to tow your car for you far far away from this place, and a chill pill for the guy who manages the storage lot. You will thank me later.

Do not EVER bring your business to this shop. My husband’s car was towed here after an accident, and he wanted to have it fixed at the dealership. He was convinced to let Expro fix his car instead. They promised to keep him updated weekly, and they did not bother to call him for a month. When they finally did call, they told him his car was ready for pick up. He drove an hour out to this shop, only to discover that they called the wrong customer about the wrong car. These people obvious have Terrible organization and do not keep proper records. They brag about how wonderful their reviews are, though they are terrible reviews and they have 33 complaints with the BBB. Please don’t give these crooks any more money.

Expro was nothing but honest and professional during my whole experience there. I spoke with Mike, the general manager, the night of my accident and he insured me that my car was in great hands. I had extensive damage done to my vehicle and Giovanni, Terry, Fab, and Mike were very responsive to all of my questions. I was updated on a weekly basis. My vehicle took about a month to finish, but the wait was well worth it. I even spoke with Mike and he we able to absorb some of my insurance’s deductible. I had custom vinyl stripes on my hood and fender before the accident. Expro found me a custom vinyl place and had my car shipped to their business so the work could be completed. I received my car and it drives like nothing ever happened. I will highly suggest Expro to all of my friends and family.

The absolute worst customer care experience. The office staff is unprofessional, rude and simply inappropriate! The behavior displayed by the office manager and a service rider (who claimed to be a manager) was despicable. Not only did these individuals raise their voices at me but, they refused to provide me with the contact information of their manager. The service rider actually lied to me stating that my vehicle was complete when it had only been in the back for less than five minutes. I knew my vehicle was not complete because it had to be lifted and trim had to be reattached. Apparently, there are no quality control standards which is why it’s been less than a month since the completion of «repairs» and I’m still having issues. I digress, I was so frustrated I walked out and happened to see a manager that I had spoken with earlier.
In addition, I read the comments with a bit of skepticism before bringing my vehicle to this shop. My issue was not complex. It was a collision repair that was covered by the insurance. But, mark my words you will regret dealing with these people. Please heed the warning. There are a few nice and professional people that I encountered but, my experience has shown me that one bad seed may be isolated but, two at the same time is a deeply rooted issue. And, upon revisiting the reviews, I assure you this was not isolated. It’s a standard business practice among the staff that has not been corrected by mid or upper level management. I urge you to rethink taking your business there. Consider yourself warned!

The only reason I’m giving this 2 stars is because of my experience with the tow driver. I wish I could remember his name, because he was great. Like most people who wind up here I was involved in a minor, but traumatic car crash. After speaking to my insurance company, they told me I needed to sign a release to move it to my preferred body shop. I hustled over there to make it before they closed. I was coming from the north side, so it wasn’t close. I walked up to the counter and asked to sign a release. I’ve never been in a serious accident so I didn’t know what to expect. I waited about 15 minutes before I was helped. The guy took me to get a few belongings from my car. Seeing my car again left me a bit shaken. The guy took me back to the office then asked me questions about my accident and insurance. Then basically hard sold me on keeping my car there… I was still traumatized from the events and in pain so I just wanted to get out there. So I agreed I’d just have them do the work if it wasn’t a total loss. I was never offered to sign the release.
That was Saturday. By Thursday, I hadn’t heard anything. I don’t know whose fault it is… But progress has not been made on my car. I decided to move it to my original collision center choice. I asked if I could fax the release. They said no had to come in person. I could understand for liability purposes but my id was never checked. At Hwy 6 and Memorial, it’s not exactly a convenient place.
The one lady at the service desk was just kind of rude/incompetent…but the new one was nice and helpful.
The negative review is primarily based on them preying on people at such a vulnerable time. I think it’s a huge conflict of interest to have the towing AND collision shop… I’m glad to be done with this place.

I was recently involved in an accident. The tow truck driver convinced me to tow my car to this Expro Auto Storage lot by saying «This is a Geico lot. The only way Geico will pay for your tow is to tow it to one of their lots. It will be easy. They will tow it to the body shop of your choice once you decide». I believed him. So, I call Expro to have my car released from their lot. They first aggressively pressured me to have my car repaired there. I explained that I had a body shop lined up. Chris then told me that I had to drive down there to sign a paper to have it released (30 miles away from where I work). I was not happy. I was blatantly lied to by one of his tow truck drivers. I tried to explain my disappointment and frustration because I was lied to and he hung up on me!!! This place is so unprofessional and shady. They just want you to fix your car with them. Stay Away from this place. I will stick with my reputable body shops. Demo’s and River Oaks Body are great!

After having the car back for sometime the final straw on the reason for the downgrade came when I went to rotate my own tires. I am 220 pounds and it took me bringing my full weight on the breaker bar and jumping slightly to get the lug nuts loose on the three tires they touched. I estimate the amount of torque they put on the lugs in the 400lb range or higher. The car calls for 80 to 90lbs. What does this mean? Had I not had a breaker bar or my wife would have been driving the car and gotten a flat I would have been stranded in a potentially dangerous situation. I know they are not a tire shop but taking air tools to a lug wrench is pretty well known to be a bad idea without a torque limiting socket/​extension set. This is not only bad if you get a flat but it can damage the lugs (sudden wheel removal at speed would be bad) as well as the brake rotors the wheel is bolted too.
They are offering to let me bring it back for the third time to get the rest of the issues fixed, but the longer I have the car the more I wish it would have been totaled or I would have had it towed to another shop.

worst place ever! i have not had the pleasure to do business at this location and would never do business at this location. saturday night 3÷22÷2013 around 10:19pm one of their tow trucks was towing a small limousine and something flew off of the truck and damaged my vehicle… are you serious?! i sped up and jumped in front of the driver with my flashers on trying to flag them down and let them know they damaged my vehicle. of course they looked at me crazy but i was able to get their plate number and the telephone number off the side of the truck… again why would i make this up. i exited the freeway and called the police. i had no luck contacting any one saturday or sunday and called monday. at first the people who answered the phone seemed willing to help and try to investigate but today it was a different story. the owner pretty much called me a liar like i just randomly chose his tow truck company… they have not seen or heard the last of me. they are not honest people they are assholes and they don’t deserve to have any business or do business with honest hard working people. by the time i am through with them they will pay!!!

About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer’s warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.
Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-​shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.
I had to return to Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it.
Overall I couldn’t be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they’ve kept my car. Definitely the best experience I could have hoped for given the circumstances!