Extra Space Storage

This place is crap. First they raise the amount from 70 to 100 in couple of months. Second I have setup an auto pay and then I cancelled my account. Because my payment go through before the cancellation date they won’t pay me back for the time I was not there. And I am talking with manager about the issue and she raise her voice to me while I am calm! This people need to know who is the boss if it is them or costumer. I hope no one will go here. Thanks

Great security, well-​maintained facility, and convenient location all make Extra Space Storage a good choice to store your belongings. I will certainly use this facility again in the future!

I waited 4 hours for someone to come unlock my storage after they accidentally placed a lock on the wrong one (mine). Then a month later I was told that my storage was paid through the end of this month. When I received a phone call that said it was late, I offered to pay by phone if the would remove the $ 50 in late fees. The manager refused to work with me. This place is more hassle than it’s worth as well as more expensive than other area storage facilities.

Great customer service. Marissa took her time and explained everything to me and I am not disappointed. Very clean facility and love the security all over.

Great rates, convenient location, and friendly service. Couldn’t ask for much more.

I searched all over town for a great rate on a large climate controlled unit and found Extra Space Storage just down the road. Great rates. Clean facilites. Really helpful people. The only issue I have is that the elevator does not give you enough time before either the doors close or the hurry up buzzer sounds…

Great service. I went off of what I read in the reviews here and was not disappointed.

I’m very happy renting a storage unit here. The company and this particular location seem to have their act together. The units are clean, easily accessible, and secure. What more do you really need from a storage place? It’s a great location, right off the highway, so that’s a plus. Josh was the manager who helped us and was extremely attentive, patient, and very helpful. I really think he made a difference in making us comfortable storing our belongings at this location. He obviously takes pride in his work and does it well — I noticed him checking locks and doors even when just walking us to the unit. He treats the property as if it was his own stuff in there.

I just secured a unit at this facility and it exceeds my expectations. Customer service is superb. Joshua was efficient, informative and professional. Thank you again for letting me know that was unit was not secured properly. I really appreciate it.
Don M. Alameda, RN

Marissa and her team are wonderful. Joshua was helpful and informative. The facility is spotless and most importantly, Very SAFE. I don’t worry about my belongings. Some facilities nearby might be less expensive but it could cost more in the long run. Completely satisfied and would recommend them to everyone.

Marissa is the site manager and is extremely nice and efficient. The facility is secure and spotless! Have recommended to others.

Quick and professional customer service. Reasonable rates, especially for climate controlled units. The premises are very secure and very clean. It’s easy to set up the account on line to pay the monthly fee. No long-​term contracts, everything is month to month.

OMG! They were so helpful here! Couldn’t have asked for a better experience. I wasn’t sure about the whole process of booking a storage unit before, as I’d never had to do it until recently. ESS took care of my needs to the fullest extent! Would recommend to anyone needing storage space. I got the right amount of space for my stuff while I move between apartments, and I trust that it’s secure.

I have never rented a storage unit before so I have no other places to compare this place to. I had procrastinated on doing my research and had to rent one in a short matter of time so I looked some up online and drove by them. They all looked very ‘sketchy’ if you will. I questioned how safe my belongings would be, let alone how safe I would be coming and going as I pleased. Safety always depends on numerous factors, yes, but I already got an unsettling feeling just by looking at these places from the outside. One had barbed wire around the premises, another was so small that I couldn’t tell where the office was and there were Iike abandoned cars around the area, and one in particular just had trash everywhere… Papers, boxes, clothes. I’m sure that there are many safe storage unit places in Houston but the particular area that I was looking in certainly did not. What I was looking for was a place that was safe– no barbed wires, gated, cameras, etc. That was the main criteria. All I needed was a 10×15 or 15×15 at the max for a few months to store my furniture in. I decided to check out Extra Space Storage because it was very close to my work and right off the highway which made it very accessible for me. This place is brand new– I think it had only been open for less than a month when I walked in. That appealed to me because when I think of storage units I think grungy and dirty and the ones I had driven by confirmed that. So I knew I would be getting a brand new space. The 2 men that showed me around and showed me my space were very helpful and nice, answered all of my questions seeing as I had no idea what to expect. I believe their names were Derik and Dale (whom I think is the manager.) I signed up for month-​to-​month payments and auto-​pay to where they just drafted from my account every month. I had a 10×15 space and that cost $ 250/​month. I was only wanting to pay about $ 175 at the max and i honestly do not know if $ 250 is expensive or pretty standard for the amount of space I was getting but seeing how this place exceeded my criteria (safety) I felt that I wasn’t going to find a better place. It is gated and one can only get in with an individualized code. My unit was on the bottom floor which was exactly what I wanted. Most of the units around me were rented. There were dollys available in most corners once you walked in. I must’ve gone a few times a week to put stuff in and I never had issues findings dolly or it being crowded. I never felt unsafe even if I went after dark. My unit was brand new so again, there was no weird smell or mold or anything like that. You purchase your own lock. All in all, I didn’t mind paying more than I expected to because this place was exactly what I was looking for. I am giving it a ⁴⁄₅ stars for one reason though– the doors you come in and out of have no door stoppers on them. These doors are heavy and they close behind you so trying to get a dolly in and out with my stuff on it was very annoying and I didn’t have anyone to help me or hold the door. I’m sure that there aren’t door stoppers because they don’t want these door to be left wide open (even though this is already in the gated premises) but there has to be a way to make it less challenging for someone to get in and out if they have no help. I didn’t have anything heavy enough to substitute as a door stopper so that didn’t help either.
After I cancelled my unit, I had a small issue where I got charged for the following month. I came in a couple of times during business hours to talk to Dale and Derik and both were extremely helpful and refunded my $ 250 that I had been charged for after I cancelled my unit. That happened because I cancelled the day before my next billing cycle and somehow it still went through. But it got taken care of.
I would highly recommend this place, the staff is very helpful, it is safe and the location is perfect. If I ever need a storage unit again, I will most likely come back here.