Eye Contact

This place is all about ripping people off! If they don’t see you coming to leave $$$$, then they don’t care about your business. I recently relocated from Chicago and was looking for a place to order my contacts. I still have a valid prescription. I usually wear the Biotrue brand, but just got a free trial offer from Acuvue. In order to redeem it, I was given the adress to Eye Contact.
Unfortunately I was told that I need to order from them first or pay for an exam in order to get a free pair. I find it this outrageous since first, they have plenty of free of charge contacts from the contact lens company (in this case Acuvue) for promotional use and secondly, the purpose of a trial pair is to try before you buy. I am sure that if the contacts would suit me I would not only order them from the store, but also start a new relationship with the optical office next to my house. Unfortunately, the place cannot spare even one pair of contacts with thair greedy practices. All the frames they sell are in the price range of a thousand dollars, so I guess one potential customer doesnt count for them. This is so sad.

I’ve been going to Eye Contact since the 90s. They’ve always been very friendly and helpful. I recently brought my 8 year old daughter, and although she was a bit nervous about the exam, the doctor was very patient.

I stopped going to Dr. Tyler years ago. There were several fishy practices. One, my daughter needed new glasses and couldn’t see the board at school for a couple of weeks. During that time I got a reminder for our next appointment, but no phone call about the glasses. Two weeks later, I went to get them, they told me they’d been there for a week. That really annoyed me.
Then, when I got my contact lenses cleaned, they told me it would be $ 20, then when I got there, they told me it would be $ 30. After picking them up, I got home and there was a message from them telling me to pick up my contacts and that the cleaning would cost $ 20.
The icing on the cake is the fact that I still get reminder phone calls about appointments years later, even though I found a much better eye doctor long ago (Dr. Chin 713−774−1124) who deals patiently with me to get the right contact lenses for my very myopic eyes.

Excellent selection. Excellent service. I haven’t had a better experience buying new glasses

I love Central Eye Care I have been seeing them for years. I have a difficult eye prescription and Dr. Has always been able to fit me with very comfortable contacts that gets me very close to ²⁰⁄₂₀. I had been to several eye care places before
and was never as satisfied as I have been at Eye Central. I have recommended them to a lot of friends over the years all of them have had the same result great vision with comfort.

I have gone to Eye Contact for years. It easy to get in that day for an appointment. If you are having an issue they work you in as soon as possible. The appointment starts on time and there are no unnecessary delays.

Everyone there was very helpful. They’ll be taking care of my eye-​care needs from here on out.

Pros: It looks like they have cute, designer eyewear from the window.
Cons: You can’t actually go in and try on glasses and select a pair. When I explained that I wanted new glasses, the salesperson asked me to describe what kind I’d like.
I don’t know, which is why I came here to look.
I told him I’d just like to see all of them, and look around to see which kind I like. He actually told me that I couldn’t! He said they didn’t allow customers to just look around at their selection of glasses! I asked whether I could just look at the ones I saw right in front of me on the wall (there appeared to be about 5 trays of different varieties), and he again said no because there might be confidential patient information where the glasses were. I didn’t want to look at confidential patient information– I wanted to look at frames! If those items are in the same place, it seems very problematic. What they Can do is bring you 1 tray at a time of frames to look at once you’re seated. This would have required me to sit there and be presented with tray after tray in front of a tiny mirror, which seemed pretty silly when I wanted to look at all of them.
I wound up looking at 1 tray– a total of maybe 12 pairs.
I googled the pair that I did like online l when I got home. Online they’re sold for half the price that Eye Contact was asking. Literally half the price which is the type of difference I’d never expect to see. I’m not sure whether the price quoted at Eye Contact included something special other than frames or whether they have to increase the prices to build in the cost of staff to help you try on glasses since you’re not able to look at and choose your own pair, but I definitely don’t recommend them for buying glasses.

I’ve been going here for 15 years. It’s been longer than usual and I was informed that I’d have to pay their «new client» fee. They wanted to charge me $ 20 for remembering them and being faithful to them which feels awfully ungrateful to me.
Don’t give them your phone number! They will berate you with text messages and telemarketing calls as soon as you’re due for an exam and getting them to stop was VERY difficult.
Their huge markup on contact lenses sent me online instantly.
In other words, they’re expensive and if you like your medical provider to be interested in you, as opposed to just your wallet, go elsewhere.

I am so happy with the level of service received from the staff at Eye Contact. I live 25 miles away and due to the level of designer frames decided to make a trip in. The level of professionalism, time spent on finding the perfect frames, and superior customer service has made me a fan. Red carpet treatment for me, was offered bottled water and everyone said hello.

Extremely nice, helpful, fixed my frames for free even after repeated attempts to pay them. Thank you Linda and Steve!

Dr. Tyler is simply amazing! She is very thorough during the exam and is very open to any questions you may have. The staff at Eye Contact is phenomenal! They are all so kind and helpful. Their selections on frames are the very top notch. You can find all sorts of styles here, from trendy to traditional which i LOVE.
If you’re in the area, definitely take a look, you wont be disappointed :)

I was 100% prepared to have Lasik surgery until I met Dr. Tyler with Eye Contact. After a few second opinions, she was the first to explain to me that I really wasn’t the best candidate for lasik right now due to my age and the fact that my eyes are changing and will continue to change over the next several years. I had no idea that I would probably need reading glasses anyway in about 2 – 3 years post surgery. I wasn’t prepared to pay thousands of dollars for just a few years of perfect vision. Anyway, Dr. Tyler did an extremely comprehensive exam and worked with me on a few contact options (I wore two different pairs for about 2 weeks each bc my right eye is so much weaker than my left) until we were both satisfied with the clarity of my vision. I could not be happier! I can actually see better than I ever did with glasses. My entire experience with Eye Contact has been overwhelmingly positive. I would definitely recommend Eye Contact to all my friends, esp. those interested in lasik right now. Also, Dr. Tyler’s been at Eye Contact for years but wasn’t the owner until recently. I read some earlier reviews about bad policies — might be worth calling and seeing if any of that has changed now. Can’t imagine that it wouldn’t. Good luck!

I used to like them but frankly, they’re expensive… and don’t give them your phone number or you’ll be hounded by recordings telling you to come back or another checkup pretty much until you die or change your phone number. Totally annoying & inconsiderate of their customers and I will never set foot in the place again.

Found this place in a hurry to get my glasses fixed. They are actually amazing. For $ 5.00 you can get your glasses fixed. I had them adjust my frames, put lense back in and give me a new wire on my rim less Armani frames and they are like new.
Staff is friendly and courteous and I’m always in and out really quick. I’ll be back for any repairs and to buy some frames which are reasonably priced.

I was a regular customer from 2004. Last time I visited the place I paid $ 190 for my eye exam. They called it comprehensive exam, but it is just a name. As I was told by their own employees it is the state/​federal mandated testing that you would get at any other place such as Costco, Target, Walmart or SamsClub optometrist (for ¼ of the price).
I recently called to ask for my PD measurement that was part of the fee paid them for fitting lenses to my glasses frame the last time I got lenses from them.
They asked for extra $ 25 for a number that they had already measured (and I had paid for) last time I got my glasses from their shop.
I had dropped by an optometrist in Rice Village and got it for free but needed to make sure they got it right and called to verify. I was shocked when they asked for extra $ 25 for releasing that information! What a disgrace, these are not optometrists, they are optometry-​mongers …
The reason they are optometry-​mongers is because they want to charge $ 25 for a PD measurement that I paid for during my last lens fitting to my glasses. I asked for the value they measured last time and they STILL ASKED FOR $ 25 EXTRA FOR THE OLD MEASUREMENT!
I did not ask for any service. I asked for the results of the service I paid for last time!
Also, despite my attempts to reach the owner Marcus P. of Eye Contact she is hiding behind the store manager. She hasn’t responded to my phone calls but she had all the time to reply to my review here…

I am so disappointed in this place. A good friend (non Unilocal person) suggested I go here for my glasses. I went and absolutely will not be back and here’s why:
I encountered a very annoying and impatient salesperson (and yes, that is what she is because it was all about the sale) the first time I was there. She was annoyed that I didn’t just take the first ultra expensive frames she handed me. This place is set up differently than a lot of stores. They have you sit at a table and they are supposed to help you pick out frames based on your face shape, lens needs, etc… Well, she didn’t want to spend the time. I actually complained about her when I came back to get my glasses later and the salesperson I dealt with that time agreed that she was not good. She also told me she wasn’t there that day for a reason. I assume (no idea) that she was let go or quit. In such a small business, you can’t have those people working for you! Ok, so I picked out some frames and then she did some measurements on my eyes. My prescription is relatively weak (night driving and movie watching is what I use my glasses for) so you think the whole process wouldn’t be that hard. Ha! Well, it was a problem.
When I went to pick up the frames the women (different than the first time) had me sit down so she could fit them. I explained to her the idiosyncrasies of how glasses fit my ears. She was impatient just like the last lady. I absolutely wasn’t asking for anything special, I just wanted them to sit straight on my face, and most glasses don’t. She fit them poorly, but as soon as I put them on I told her I couldn’t see. She told me I’d get used to it. I explained that I really seriously couldn’t see. She told me to wear them and see how they were after a while. Well, I didn’t want to push things, so I let her fit them and then went back to my doctor’s office. Yes, I see an ophthalmologist not at this office. They found that the prescription had been made incorrectly. I went back to Eye Contact and they pulled out the original prescription I had brought them. They blamed the problem on the doctor saying he had messy handwriting. I agree that the doctor’s writing wasn’t perfect, but if there was confusion, why not call the doctor and clarify the numbers? I looked at the prescription and saw how it could be unclear, but I wouldn’t have assumed anything. They said they would remake the lens and made it seem like they were doing me a big favor. They made sure to add that they’d only do this once. It wasn’t my fault. If they are unclear, double check!
I go to pick up the newly made glasses with correct prescription. I can see much better this time. I pay IN FULL with my flexible spending credit card. I figured that was the last I’d have to deal with this place. Oh I was wrong. Later, I get a bill in the mail for $ 25. Of course I call and speak to a woman who I explained that I had paid in full. She said she sees a $ 25 charge on my account and doesn’t know what to say. She takes my name and number and said the person who handles the accounts would get back to me. I never get a call. Then I receive another bill for the same $ 25. I call again. I was eventually told that it was a materials co-​pay. I explain that I paid in full and that ample time had passed during the time it took to make the two different glasses. The person told me she would talk to someone (not sure who, she didn’t give me a name) and try and get it removed. I never heard back. I then get another bill. I call again and get yet another person (I swear there can’t be this many people working here) and don’t get an answer. I did receive one call back on my voicemail tell me the money was owed for materials co-​pay. My problem is, why didn’t they charge me the appropriate amount at the time.
I finally paid the amount today. I give up. I’ve spent enough time dealing with their incompetence. If they made a mistake with the glasses and the billing (their fault on both accounts) they they should deal with it. I spent many hundreds of dollars here and they hounded me for their mistake.
Bad customer service, incorrectly made glasses, incorrect billing, and expensive everything (frames and lenses)… just some of the reasons to avoid this place.

I’ve been seeing Dr. Christine Tyler for 4 years now. Her exams are detailed and I trust her opinion. On my last exam, I asked what she thought of LASIK for me. Unlike most doctors who would jump at the opportunity to make more $$, she actually recommended no for me. She also helped me find contact lens that best fit me. We went through 4 contact lens before we found one that worked.

It’s been over a year since I had an eye exam. Well, that statement was true until a couple of days ago. Now it’s just been a couple of days since my eyes have been looked at. I suppose everyone hates eye exams, so I won’t go into all of my pet peeves. Two of my biggest being: eye dilation and the series of questions: «One or Two? One… or two?»
I almost walked out of this place the second I walked in… and a couple of times afterwards. I have some crazy vision insurance through my work that is just a little too non user-​friendly for my tastes. Basically, I looked online under doctors and was given a list of stores. Gross. I’m used to going to a ophthalmologist’s office, not an optamologist located inside a trendy eyeglass shop.
It was as if I’d walked into a cross between a psuedo-​trendy salon and an overpriced boutique. The music was sushi-​quality club music and the people at the front of the shop (nurses practitioners?) reminded me of a character on MADtv: Dr. Kylie.
The pre-​exam tests are performed behind a screen in the store. I didn’t like getting some of my pre-​exam tests performed in this open area. I can only imagine the people beyond the screen hearing, «No, you need to keep your eye open. Eye open. Look like you’re surprised! You almost used a whole roll of film.» or «You need to keep your eye open for that. It’s just going to be a puff of air in your eye. Oh, you jerked your head back.» On a good note, you no longer need to get your eyes dilated; they can take pictures (even almost a whole roll of your eye lid).
The Optamologist, Dr Tyler, was awesome. She was patient and actually took the time to explain everything she was testing for, what she had found, and what that meant. Everything was fine, but she explained what eye doctors looked for and showed examples. Most eye doctors have never gone to the trouble of explaining anything to me. Odd, especially since I have to be tested for Retinapothy on an annual basis.
When I left, she was not pushy whatsoever about filling my prescription in the trendy, stained concrete shop in front. This is great, because generally after an exam, I need to take a breather, and since I felt forced into the frames I currently have, I definitely want to feel like I made the right spectacles decision. Now onto that quest for non-​dorky frames. (If I end up back here, I’ll let you know.)

This is an extremely pricey glasses store at Westheimer and Shepherd. But I am giving it 5 stars because these glasses are worth every penny. Here’s my story:
Went glasses shopping for the first time in 5 years, and this was my first stop. The staff was very attentive: you sign in, and a salesperson sits down with you and goes through a set of drawers of designer frames one by one, selecting what they think you would like the most. All of these frames are fun and artistic, but they certainly included frames that weren’t *too* wild, as in, you could wear them in a professional setting.
I found some frames I liked, so I had them set those aside, while I ran to Eye Masters and compare prices before I made a decision. When I arrived at Eye Masters, it was clear that this decision would be a no-​brainer. Eye Masters had some okay frames, but I just kept thinking about how much cooler Eye Contact’s frames were.
Yay for this store!