Firestone Complete Auto Care

We have been going to this Firestone location ever since we moved into the area, almost 7 years ago, and have had boing but great experiences. Sometimes the wait is crazy, sometimes it’s not. Keith, the Jasons, and whoever else has been in the front, have always given us great recommendations on when to make our visits. The guys in the back have all been very courteous and helpful in every situation. When my family walks in, they are friendly, have great senses of humor, and do their best to accommodate our needs.

The service is good and never had to take a car back from a repair. They do take a long time even for an oil change so don’t wait drop your car off even for an oil change. May take a half day. But the price for my vehicle have quotes for up to 130 just for an oil change they were 68 so it was worth the wait. They don’t try and up sell you either like a lot of places do for cabin filters and windshield wipers. Recommended if you aren’t in a hurry

These guys are real cheaters. Took my toyota camry recently, clearly mentioned the person in charge that there’s considerable amount of oil leakage and wanted to check if its worth getting repaired. After 3hrs, they call me back saying its just a problem with the alternator and had no issues with the engine. So they got my alternator replaced. When I went in the evening to take my vehicle and when asked about oil leaks, their answer was — ‘we didn’t check’. They were very rude and showing lot of attitude. Very disrespectful staff working in this store.

I’ve never written a review. My experience here has prompted me to. I always feel like I’m bothering them when I have a question. I’ve been here at least 4 times so I think I have a pretty good assessment of the business. Their prices are higher than most. This wouldn’t be a problem if quality and customer service were high, but it’s not. It’s unfortunate because they are very close to my house. I wish I had other places to recommend but I am currently in search for one.

TERRIBLE, HORRIBLE, and UNACCEPTABLE. Allowing this store to work on my car has been the worst idea that i have had. i went in for an appointment my dad had set up for me to get new tires. I get to the store and asked them how many tires i was expecting to replace, and the manager told me 4. i thought that was very nice of my dad to do that for me. When i got home i come to find out that the original plan was to only put 2 new tires on there.
Come to find out i had been swindled and hustled and there was nothing that i could do to rectify the situation, and that was only the half of it.
The other half of the problem came when my tire went flat, which happens, its a simple fix that i have done before, but what doesn’t normally happen is that my lock keys had been torqued so tight that i BROKE 2 lug nut keys, pure metal might i remind you. something that has never happened to me before until i brought my car to Firestone. i went back into Firestone to see what could be done. After 10 minutes of arguing with the Manager, Jason, he tried to get me to buy a new lug nut key. Which again, unacceptable for me to have to pay more money to fix a problem that they had created in the first place. He let me use the shops key, and gave me some pointers to get my tire off. i went home and tried to get this stuck key off and yet AGAIN i broke ANOTHER METAL KEY LOCK. this makes 3 in 30 minutes, a feat that i have never done or seen before, i have never broken one let alone 3 on 1 stuck nut.
i went back into the store and they insisted that I get the car towed up to the shop, which would have been a $ 200 tow just to get my flat tire off, that they had put on too tight. yet again, UNACCEPTABLE, for me to have to pay out of my own pocket just to rectify a problem that they had created in the first place.
so i say again in conclusion, save yourself the hassle and stay away from this store, they will do nothing for you, only swindle you out of your own hard earned money.

These people are CROOKS!
They will take everything apart and charge you when something they take apart breaks! Just went to get brakes, the vehicle stopped just fine. Then all of a sudden we had holes in our brake lines, funny there was no brake fluid on my driveway! Then the brake lines they ordered didn’t work now we need custom brake lines. Then calipers that they took apart locked up and we have to pay! This is unacceptable.
DO NOT GO HERE!!! I will tell anyone and everyone that has ears about my experience.

I was surprised to see several bad reviews for this shop since I actually had a good experience. Maybe things have changed? Maybe management had changed? I made an appointment to have a brake inspection since I noticed my brakes starting to slightly squeak. My car has 85,000 miles and I figured it was probably time to replace the brake pads anyway since I had yet to do so. The gentleman I dealt with was pleasant. He said they would check the vehicle in about 10 to 15 mins after they were done with another vehicle and it would take about another 15 mins to complete the brake inspection. True to his word (which is odd in that business) the brake inspection was completed within the time frame he gave me. He told me my brakes and brake pads were fine and there was no reason to change them. He said I still had half a life on the pads left. He also said the squeaking, which was minimal) could be due to the dry weather. So I was definitely impressed that he was honest and didn’t just say they needed to be changed just b/​c I came in for that service. He did mention I was due for an oil change which was true so I had him do the oil change which was completed in about 10 to 15 minutes. So I had a good experience but I would still evaluate all the reviews here. Getting ripped off by car mechanics just sucks b/​c it’s so hard to prove and if you don’t know much about cars you’ll never know how you were ripped off you’ll just know you were. Good luck out there!

I’ve used Firestone in St. Louis for about the past 5 years and have never had a bad experience with them. Since moving to Houston, I found a Firestone close to my apartment and figured I would receive the same level customer service and quality work.
Usually I just need the standard oil change, but there have been two occasions which I needed the technician to look at something additional (once was because my tire light was on, so I wanted my tires checked. the second time, my brake light was out, and I wanted them to replace it). Both times, the technician didn’t actually pay attention to my requests — I scheduled my appointments online and wrote the request in, but also advised the front desk representative about it upon my arrival.
For the first request… they said it must be a dead battery in my tire sensor… however, the next time I took it in for an oil change, one of the techs found a nail in my tire. So I was driving around for about 3500 miles on a tire with a nail in it. Great.
The second request — upon arriving to the store to pick up my vehicle, I inquired about the brake light. The service clerk stated that the technician hadn’t even looked at it… the service clerk walked out to my car with me and saw that my light was actually out… he replaced it for me for free, but it meant I had to wait longer for something that I inquired about in the beginning of my visit.
It also takes much longer for this location to do any work on my vehicle … I’ve waited 3 hours for a scheduled, standard oil change.
I really like the philosophy of Firestone as a company, so we are going to give another location here a try. I hope it works out.

DO NOT TAKE YOUR CAR HERE! These idiots will break your car and charge you to fix it. I went to get a simple oil change with a coupon I found on the Internet. Took my car in. I asked them if they would also check my belts since they were squealing. So then they offered me some $ 10 winter special care package BS. I said fine since I hadn’t had a checkup in awhile. I waited around for a few hours. They did the oil change and diagnostic. They came back to tell me that I had an oil leak. I said where is it coming from? They said well we can’t tell but we can charge you $ 40 to put a dye in to see where it’s coming from. More NICKEL AND DIMING. I’m beginning to get pissed. I said no thanks, I’ll just take my car now. They rotated the tired without telling me and my car already has worn tires from alignment issues so the car started vibrating from this. I had to take it back to their shop within 5 minutes of driving around so they could rotate the tires back. I remembered they didn’t even tell me about my belts which was the main reason I got that bullshit $ 10 diagnostic. I asked them what was wrong with the belts. They said they didn’t see anything wrong with them (bullshit) and I would need to leave my car with them overnight. I could tell the guy was lying to me because they forgot to check the belts and the car was already off the lift.
So I have an oil leak I need fixing now… I go to another mechanic a couple weeks later. I tell them what I have wrong. They check it out. They come back and tell me that my oil leak was from the oil drain being STRIPPED!
So basically the a-​hole at Firestone stripped the oil drain when changing the oil. Then they had the nerve to ask if I wanted to pay $ 40 for them to find where the oil leak was!!!
There’s a reason this place doesn’t get much business in the odd number of years it’s been open in Clear Lake. Avoid these CROOKS at all cost.

It has been some time since the last review and I can say that I was a little weary about using this location to do some repairs on my Taco (Toyota Tacoma) but I live across the street that it was the most convenient to use so I took a chance.
I dropped my vehicle off for an A/​C check, tire check and brake check on a Thursday afternoon. About an hour later, they called to let me know my tires and brakes are going to be good for another 8−10K miles, so no need to change them now. They did tell me my back brakes were on a little too tight and causing them to get hot so it was only recommended that they be cleaned and adjusted. Seemed reasonable enough and they were not pushy about it.
As a part of the A/​C check they also check the cabin air filter. Apparently it looked liked it had never been changed. I purchased the vehicle used last year and have not changed it myself so this also seemed likely. The A/​C motor was blown, they did what they called a «Fonzie» approach and tapped the motor and it did turn on. They said I could continue to «Fonzie» my A/​C fan motor or replace it. I had been experiencing A/​C problems all summer, hence the reason I came in for the A/​C check to begin with.
I didn’t feel like they were gouging me on the prices for labor and parts. They seemed reasonable and again were fairly convenient for me. I had them go ahead and schedule me for the repair. The repair cost under $ 300 for an A/​C fan motor replacement, to clean and adjust back brakes, replace cabin air filter, and rotate my tires and I was only without my car for a few hours on the following Monday morning. They do have weekend hours to repair, however, the motor fan could not be delivered until Monday.
All in all seems like a fair auto shop to me and I will be using them as needed for repairs.