Firestone Complete Auto Care

I went to Firestone to get new tires for my VW. I believe the tech that helped me was Thomas. He was great! Very courteous, helped me pick out the correct tires for my car. Which ended up being the Bridgestone Serenity Plus. Apparently the best tire they offer on my vehicle. Service I thought was quick due to the fact that they had to have my tires delivered from Pasadena and they were pretty backed up when I arrived. Ordered the tires around 12:30 was out by 4:15. Which seems long for tires but again they had numerous cars ahead of me and also had to have my tires brought to them from another store. Price at first was ridiculous almost $ 850.00 for everything including warranty. However, they did say they price match to any competitor. So I went another competitor and got their quote for $ 638.00 for everything and they happily price matched. You do have to bring in the quote? Which is standard. No hassle at all. I even told them they could call the place because it was such a huge discount and they were like «it’s fine». My only issue came later. On my way home I noticed when I went above 60miles per hour that my car started shaking and my wheel started to vibrate. So I pulled in to the Firestone down the street from where I lived and they informed me that my tires were not balanced. They said that they were so far off that they couldn’t have been balanced at the shop. Come on guys you work on cars daily. Number one thing to do when putting tires on is balance them. Being that I bought the warranty it was taken care of promptly by the Firestone located in sienna plantation. However, I noticed again the next day it was still doing it. So I took it back and yet again they were not balanced properly. So I made them test drive it after they finished to make sure the vibrating and shaking had subsided. All in all an ok experience. I think that the reason why I didn’t give it a lower rating was because of the tech that helped me.

Oil was left in my vehicle got all over my hands and on my clothing. this branch also didn’t do any courtesy checks on my car and didn’t update the Sticker for my car millage so I would know when to come back. service was fast but not efficient.

Mike J was professional and helpful. They did not have the tires I wanted (Firehawk Wide Oval AS) but offed a higher priced tire for the same price (Bridgestone Potenza R97 AS)
Mike explained about my uneven tire wear as well as my dirty air filter that did not need to be changed, but should be considered for next time.
Dropped my car off at 4:00. It was ready by 6p just like he said. 4 tires. Alignment. Oil change.

Here getting tire replaced because we found a screw in the tire. I wanted to pass it up due to reviews but didn’t want to chance getting to a further location. They have been wonderful, courteous to my husband and I, they have quickly serviced the tire and even wrapped it in plastic and placed it in my vehicle so I can can make my claim with my road and tire hazard contract when I get home to Victoria. Glad we stopped and gave them a chance!

I took in my Jeep the air conditioner was not working correctly. They gave me an estimate $ 570 to replace the fan and resistor. I took it to some other place to get a second opinion, it was a simple fix and they fixed it for free. These guys will milk you for money. Stay away!

Ridiculous. I can promise you that even if you bring a brand new car here, they will quote you 2000 bucks for repairs. Guaranteed! Ridiculously arrogant and stingy staff, especially manager Don Thomas.