Fry’s Electronics

I don’t even know where to begin. I’m completely agitated at this point. It all started with the promotion email with the daily deal that they send out first thing in the morning. They run sales that give you discount prices on pretty much any item you can think of. It’s just random and you never know what the deal will be each day. If you are one of the lucky ones that can catch the item in stock, sometimes the deals are pretty cool. So ok…
I purchased a 55″ RCA with the daily deal and reserved it for in-​store pick up later in the day. I get there, I let them know I placed an order online. Seemed pretty easy. A cashier rang me up based on the order number and then told me to see the guys at the door who would get the tv and load it into my car for me. Simple enough, no?
I go to the guys at the door who were pretty friendly and polite. They load the tv for me and I’m on my way…
I get home eager to watch my new tv… carry it from my car and up 2 flights of steps to my second floor apartment by myself (which wouldn’t have been so bad but I had a root canal 3 days ago and I’m STILL in pain) and as I go to put the stand together I realize NONE of the screws fit the tv. Well I’ll be d***ed! I took a few deep breaths and paused thinking maybe I was just in a hurry and I grabbed my electric screwdriver vs. the Phillips hand one that I was using and tried again. No luck. I call back to Fry’s…waited on hold for 30 minutes. Yes THIRTY minutes before a live person picked up. She then transfers me to the Audio department. I wait for another 10 minutes. At this point I’m PISSED. At least answer the daggone phone for your customers! I finally talk to a rep who says I must be mistaken because all of the screws should have been in the box. Well, sir, they’re NOT so tell me how you’re planning to resolve this! Ugh I felt so insulted. He said I could call another store and see if they have the tv with the screws. Nooooo buddy! That’s NOT how this works! That’s not how ANY of this works. I asked for a manager…
The manager (Mike) gets on the phone and says they don’t have any screws but that he would go look to see if he could find some from another tv and call me back. It was 5:30pm at this point. I told him I’d give him 30 minutes and then I’m coming back. He promised he would call me back…
An hour later I return to Fry’s and if I weren’t so melanin filled I probably would have been beet red. Omg I was livid by now. A lady addressed me at the door who worked at the exchange register. I explained the situation, she asked who I spoke with and I told her Mike. Well what do you know? Mike was the man who was coming back into the store at the same time as I was. So either my screws were outside in the parking lot or he was on his break the whole time and didn’t bother looking for any to begin with. So you already know my blood pressure began to rise. I told him I was still waiting on my phone to ring and asked if he had my screws. He said no but he would go look for some. (Am I on Punk’d??) I wait at the store for another 15 minutes before he returns and asks me to show him the tv and had screws in his hand. Whyyyy were they the same screws that were in the box that didn’t fit?! (Lord help me!) He goes to the tv anyway, looks at the stand, «oh you’re right they DON’T fit!» (Presshus Father in heaven be my guide). He asks me to stay by the tv (mind you it’s 96 degrees in Houston on this day) while he went back to find the correct ones. He returns within 7 minutes with a Baggie saying these would fit because he tried them on the tv in the back. I’m telling you if I get all the way home and these screws don’t fit… wooosaaaaaa… so much for a daily deal. More like a daily headache. Most unprofessional business I’ve visited in quite some time. Go to Best Buy. Save yourself the stress.

I’m not sure if they don’t have enough employees or is their customer service just that bad. I’ve only been here once and I’m not impressed. Luis wouldn’t help us with the sale and passed us to Juan and Juan passed us to Luis. Luis passed us to Gerrad or Gerrado (not sure how to spell his name). Passed at least 3 times! We were only trying to buy a projector and stand. I would recommend Best Buy over this place any day. (Store #23)

Brought my computer in for service. I remember the service and professionalism of the Austin store. Around 3pm the following day a representative from the service department called and left a message at my home. I called back. WOW, from around 3 pm till 6:47 pm I called the number the service man gave me. He said it was a direct number to service department. Busy signals the entire time. At 6:47 I called the stores main number. I was put on hold and at 6:57 somebody answered. I explained that I was trying to call the service area and speak to somebody about my computer but could not get through. The man that answered the phone replied «let me patch you through». He hung up on me. I think I will go back to Best Buy. In Austin the employees and management were much more professional. By the way when the man hung up on me I called back and was on hold till 7:05. Taha answered and put me on hold again till 7:09. He picked up the phone and said nobody is answering I will try again. He put me on hold. 7;13 he came back and said that they were still not answering. I asked if he could walk over to the service area and he said that he wasn’t even on the floor. I asked to speaking to the store manager and he said sure. He put me on hold. Somebody by the name of Genasis answered and said he was a supervisor. He said he was get a hold of somebody. He put me on hold. Came back and I had to repeat the SRO number 3 times. I have never had such bad service as I have received from this store. They make things complicated enough when trying to make purchases and repairs. By the way service department employees are commission paid. The more you buy the more the rep is paid. VERY VERY UNHAPPY CUSTOMER.

Terrible customer service. This location is the worst one. Prices on some items are way overpriced. I remember a while back I was building a PC and the mothetboard I bought from here was defective, they gave me such a hard time trying to return it. This is very common, Manager once gave my brother a hard time returning a NEW item, the manager opened it and then said it was opened! Well yeah you just opened it!!! Called my brother a liar and completely ignored him, The worst manager we have ever dealt with. Next day we went and spent $ 7k on PC parts for two computers at microcenter for film editing.
They have lost a good customer and we get all our stuff at microcenter now. The sales employees at microcenter are very knowledgable and you can’t beat that!

I’m writing this as a two star review so potential shoppers who ignore one star reviews will read this. I did some research/​price-​checking online between fry’s and the other big blue retail shop. Fry’s at the time had a free sales tax offer going on meaning they would cover the sales tax on your tv purchase. I called in to see which models they had available and got in contact with a salesman. He told me they had the particular model I wanted in stock and he could knock off a couple of hundred bucks. I drove immediately there to meet him. Once I got there low and behold that model wasn’t available but he had «great offers on other brands/​models». I’m writing this to let you know that you should beware that even though the salesperson will tell you the item you want is available and «ready to go» its a lie. I listened to Jesse’s upsell speech and left. Don’t make the mistake I made. Buy it online or call in to make sure you can get the same deal without relying on sleazy tactics.

I was looking for a compact flash card for my camera and thought I could just pop in and grab one from Fry’s. Turns out the employees don’t even know their own store and send you to 4 other parts of the store to find them. What should have been a 10 minute stop into the store turned out to be a 45 min search in multiple departments.
I will probably never go back.

Horrible customer service. Walked around for about 10 min and not a single person asked if I needed help. All the employees were just standing around talking to each other ignoring me. And are they going out of business or something? A lot of the shelves weren’t restocked and didn’t have a nice selection of equipment even though I looked it up on line prior to driving all the way out here.

Awful place to shop. Five staff standing around. Asked them where air popcorn poppers were. All said item not sold at the store. I found it myself. Price at register was $ 10 more than price listed on shelf. Same herd of five morons couldn’t figure out how to ring up shelf price. They called for manager. Never showed up. Left without buying it. Nice job, Frys. You’ll be out of business soon.

I find this store overwhelming and difficult to navigate. There is so much that IS NOT electronics — candy, toys, handcuffs (yes, really), and other junk — that I find it difficult to find the actual electronics that I need.
The store has old elaborate decorations that have not been maintained, so now they just look creepy: oil derricks, broken mannequin workers, etc.
This was my last try with Frys. I previously a bad experience here trying to order things for work — with a purchase order. Just. too. hard.
Today, I asked for help of a guy who was standing around staring into space. He helped me find my item, but promptly turned around and quickly walked away before I could ask another question (and they were not busy at the store).
Today — didn’t get half the stuff I came for because I got tired of looking — easier to just order from Amazon.

I made an order online, and the status says it is available to pick it up. When I arrive, the item is not available. When I tried to call, It took me 20 minutes to wait on the phone and finally there is someone to pick it up. And they still do not know why they do not have this item and confirmed that they do in the email.

They were terrible! We bought a laptop just now and little did they know were not as brain dead as we seem we looked it up they over priced a old laptop USED! And also don’t forget he LIED about the specs on the laptop but anyway the newest laptop was cheeper than the old open one we just bought…

I came to exchange and was met by only one person in front of me. Yet it still took 20 min and there were 3 people just standing there having a party amongst themselves. I approached closer and a female employee look at me like a was a jerk and said I will be with you when I’m done with him. They kept calling for a manager but one never came. It is leaderless chaos at Frys!

Decided to write a review about my horrible experience at this Fry’s location today, just to find that they already have only 2 stars… so instead of writing a long winded review I’ll just say dido to everyone else review on here… yes they have low prices but it is to off set their horrible staff… it took 5 employees to buy 1 game and 2 drinks! If you get to the cashier and see A name that rhymes with lestor or Gharyme then ask for another cashier, or you will spend then next 30 min regretting the choice… they don’t tell you if something went wrong, then when you ask what the problem is they basically say they don’t know and their only action of trouble shooting is to tap the key board until something happens… which is just shocking for an electronic store. So if you can try to avoid this store and go to the Fry’s in the galleria it has its act together.

First off, I looked online for a certain hdmi cord that would hook up my grandma’s vcr/​dvd player. They said they have it but we went in they ddidnt have itm we settled on a converter box, which didnt work. No big deal, we take it back the next day and the computer was down and wanted to take a copy of my credit card to refund it back when the computers were up. I passed on that. I called a couple hours later to see if the computers were back up but their store number has no option of speaking to an actual person only the automated message system. So after another trip down to the store, i finally returned my item. The lady at the customer service desk was rude. It has been a really bad expirenece. Will not be returning to the store again.

Long story short… The floor manager wouldn’t honor a price they advertised. So on the way out we stopped at customer service just to tell them what happened and a supervisor (Ruth) really took time to help us.

I think this is the first time in my life that i was literally ignored by an employee. Like no shame at all. I would ask for assistance, and no one really knew what to do. No one really cared. I mean don’t get me wrong, its a big store. But pointing in a general direction and saying «Electronics» in an electronics store is very vague and bordering on retarded.
Employees didn’t look like they knew what they were doing. They didn’t want to be there. They looked kind of sad.
Just go to best buy. Their services are better. And you’ll feel less of a need to punch a nerd in the face.
On another hand, they have good selection in dvds. But that’s just about all i have to say that is positive about this place.

First time customer. Called first to determine whether or not they had a battery for a surge protector. Put on hold twenty minutes, finally answered and was told to bring mine in. It turns out they sell unit but not battery. Bought different surge protector but had to wait first in long line with only a couple registers open
Only one employee was remotely helpful, the rest were haughty and dismissive. Would hate to need to return here.

I like the fact that they are platform agnostic. They used to have a really good Mac section, but I think it has either been closed or merged into the other area that sells computers. Not a huge deal as there are two Apple Stores not too far away (one at Willowbrook and the other at The Woodlands Mall).
The store is vast. Various areas for electronics, upgrades, tools, audio, video, appliances. They have computers, speaker installation and of course, mobile device sales. You can get lost here and in a good way. They even have a sizeable selection of books. The only thing they don’t really have is WiFi and the indoor café tries to be inviting, but it seems like an afterthought as you don’t really feel like lingering. Stay clear of the bathrooms… their one weak point. The Men’s bathroom is gross (aren’t most men’s bathrooms?), but this one rises to a new level of uncleanliness. Just don’t do it. Go before you come here or go after your visit – never during. You have been warned!
I’ve always hated their checkout system, but I guess it works. You queue up in a line and the traffic-​flow manager assigns you a cashier. LOL It really seems kind of antiquated, but like I said, it seems to work. On the long aisle walking up to the traffic-​flow manager (who take their job very seriously – don’t even think about starting a conversation with them or you will get that look), the sales and marketing team have cleverly placed all manner of goodies that you might buy on a whim. Have a taste for candy, chocolates, granola, water? Need tools, a USB drive, flashlight or some other «As Seen On TV» device? Chances are it’s on a shelf on that long walk. Have willpower and don’t be tempted.
I love Fry’s and they always have decent and fair prices, good customer service and generally knowledgeable sales people. I never feel like they are pushy or overzealous to sell me anything, but instead they answer my questions with patience and professionalism. It is a place you could send your elderly mother inside and know that she wouldn’t emerge with some unneeded and super-​expensive doodad.
I believe recently they have added in-​store pickup to their Web site, so if you are in a hurry, you can order online and just pick it up in the store.
#WIN

First of all, this review is for speaking on the phone to a customer representative not ten minutes ago by the name of Jason. Scenario: I do not have a smart TV nor cable/​dish. But I desperately want a wireless keyboard to use for my Netflix, etc. which I watch via my Wii. This has been such a challenge to figure out!
I bought a Logitech wireless keyboard from WalMart. (Hint: go to the website first, and if the price is higher at the store, you get the lower website price at the store. I saved $ 10) I tried and tried to get this thing to work. Searching on the internet, looking at forums. I have too may variables to find an appropriate answer.
I simply did not want to call Best Buy. I decided to call Fry’s and was on hold for 10 minutes. I was all prepared to write a two star review, had my call been on hold for 20 — 30 minutes. But alas! Jason answered the phone, very polite, very knowledgeable, very professional. He listened patiently to my situation and replied that no such thing exists at the moment at their store because dumb TV + Wii = special Wii keyboard. However, he said that I can go to Amazon and get a Wii compatible keyboard, he obviously was in front of a computer, and related to me what the prices were, both new AND used. I was pleasantly surprised at the thoroughness of this call.
Very happy with customer service. Jason really wanted to help, he wasn’t one of those «I don’t know» reps and he put me on hold a couple of times, briefly, to double check on my situation, with someone with equal or more knowledge. He then thanked me for calling and wished me a good evening.
Hats off to Jason. Good job, buddy.

I regret to say that I give this place a two star rating, but it never used to be all that bad. In fact, Fry’s has always been one of my favorite places to shop as a kid. I remember spending several minutes looking at all the different types of motherboards on display and drooling over the crazy high speed AMD Thunderbird processors. Sadly though. things sure has changed for the worse since I was a kid.
My recent experience was purchasing a new microwave because my old one (after ten years) finally nuked it’s last meal and decided to die. In my best effort to support this place, I decided to buy from Fry’s. Fortunately, as I was browsing I found the same, and almost exact, microwave that died on me on sale. I asked a sales associate to check their inventory for one and they said two is in stock. Woop! As he walked to the back to look, I browsed around some more. About 15 minutes of waiting, he came back and informed me it’s missing. After another 10 minutes of searching, they realized they put two of the same microwaves on display and had no more new ones available. I asked if I could buy the display model for a discount and was offered $ 5 off which I politely declined. I decided to then just buy the microwave from their online store and have it shipped to me. Big mistake! When the microwave arrived, I immediately noticed the following issues:
–The box arrived with zero shipping protection. This means that there were was Styrofoam, no packaging peanuts, no bubble wrap. Nothing.
–The box arrived completely tattered up and partially open. Scratch marks were everywhere and it looked as though the box rolled down a set of concrete stairs.
–Microwave was covered in dirt and dust. There were no protective films on on the exterior and looked dirty.
–The two chrome plated «start» and «clear» buttons were worn.
–Interior panel of the microwave appeared used and stained yellow.
–Instruction manual was not in original packaging.
–Glass rotisserie plate was not secured during shipment and was free to move around the interior of the microwave.
–Rotisserie knob has fallen out of place.
I was extremely disappointed and quite frankly, horrified. I could not believe a large company such as Fry’s has sent me this piece of junk. It looked like it has been used for years. Was there no quality inspection point? Did their shipping department not care about damages? Does their storage facility even have a roof?
I immediately tried to contact their customer support, however was only able to submit a message to them on their website. I detailed all of my findings in hopes that they would immediately send me a replacement or a return label. Instead, I received a generic apology and instructions to call a number. After calling the number, I was put on hold for about 20 minutes. I explained my situation to the customer representative and the lady was surprised. She told me «hold on, let me talk to my boss». On several occasions during the phone call, I was asked to wait as they discuss my situation privately. Sometimes I would wait ten to fifteen minutes in complete silence. I even asked «Hello? Is someone still there?». They request that I submit a damage claim and that they would first have to process it before I get a refund. After talking more with her, and her with her «boss», they gave me two options: Option 1 — Accept the microwave and receive $ 15 or Option 2 — Return the microwave. I chose Option 2 obviously. I had to ask them for a pre-​paid shipping label (which is still currently in the process of being e-​mailed to me). I offered to return it to the store itself to save them shipping costs, but I wasn’t allowed to she said. The brick and mortar stores aren’t tied in with their website.
I wish the best for Fry’s and offered to e-​mail the photos of my shipment to better inform their quality department. I hope they can improve and prevent turning into a Circuit City.

La verdad tiene de todo pero las ofertas están vacías.
De todo lo que pregunte ya no tenían más.
No pude comprar nada porque no había nada.
Mejor llamar y preguntar antes.
Los precios son buenos pero si no podes comprar nada no tiene sentido.