Fry’s Electronics

Went here with my cousin last night to purchase a 500 dollar Nvidia gtx 980ti video card. We were walking through the isles talking about certain products expressing our own personal views and one of the associates walks by us and calls me am «ass» under his breath as he walks right past us. I wanted to say something but he looked like the type of young man that would be confrontational. In the future I can’t see myself coming back there because of that incident. I would rather be going to Micro Center and or even Best Buy and that says a lot. In the many years that I’ve been a loyal customer, I have never been so insulted there.

Service: A+++
Car Audio Purchase and Installation Experience:
2 associates won my heart! Asghar and TJ in car audio.
Associate 1, Asghar:
I met him around 8 months ago –he looked intimidating but once he helped me I realized quickly that he was really friendly, approachable and knowledgeable. I bought a face plate and he installed in very fast and efficiently. No damage was done around the dash area and everything fit perfectly. This time, (8 months later) I bought car speakers and subwoofer for my new car. When I saw him, I was so excited to have him work on my car again. I can’t stress enough that his familiarity assured me that my car was in good hands. (Especially since the car is new).
As he was installing my new toys, I must have asked him a million questions. (Probably 25 – 30 questions) He was so patient and he answered the ALL. I’m not a car expert so it was awesome that he explain everything so clearly. I’ll admit, the subwoofer didn’t fit under my seat. He proposed various solutions and installed it with zero damage to the car. He stayed after the shop closing time to make sure it was all done correctly. Though the shop was closed, he didn’t rush the job.
The next day I came back because it turns out there was a better speaker for my car. (My return was easy, fast and hassle free.) He happily helped me find the best fit in performance for my car and installed it. When he asked me to play my favorite song in the car, and I did, he didn’t judge me for my music taste. ;)
Since I came in at 5:30 pm, again at closing time he didn’t rush my car. To top that off, also found another way to secure my subwoofer with no damage to the car. I drove home jamming on max volume.
Service: Quality, friendly, approachable, patient, trustworthy.
Knowledge: Extremely experienced and strong problem solving.
Communication: Clear, explains thoroughly, answers all questions.
Honesty: He even looked online for me to show me the best deals and prices. My purchase was fair and I was happy to pay. After the installation I tired to tip him. He humbly refused my tip.
Follow through: He ends every visit with «Come back or call me if you have any problems or questions.» Not many company’s nor people can actually follow through what they say. But he really means it and he’s reliable. Such dedication.
Would you come back again?: YES, ABSOLUTELY.
In fact I don’t want anyone else touching my car.
If he left Fry’s electronics and worked elsewhere, I would follow him as a loyal customer.
Associate 2, TJ:
He was so kind, approachable and curious. He helped guide me in what steps to take and what to consider. He gave me wise advise to take my time and to save up because quality is most import. «You spend a lot of time in your car, there’s 2 essential things you never cheap out on. 1. Your refrigerator 2. Your car.» So true.
Communication: Funny, friendly, clear, honest.
Knowledge: Knowledgable, addressed things to consider, makes you think.
Service: Wonderful in helping articulate realistically what you want, for how much and the function. Most importantly, he doesn’t decide for you, he gives you all the information to make your own decision.
Honesty: No bullshit nor nonsense.
Didn’t try to «sell» me anything nor suggested things I didn’t need. He put himself in my shoes and provided information in that perspective.
Summary:
These two associates are essential. This dynamic duo can help and assist any demographic ranging in age, lifestyle, gender, race, and knowledge.
I’m so happy with my installation and the experience. I’m looking forward to the next installation adventure! It might be a while though hahaha $$$$$. So worth it.

So — if you know exactly what you need, then you will be ok. If you need too price match — be prepared to hand over your information (name, ph#, blood sample and first born)
Seriously — awful. Then they need 4 people to validate. 15 mins to price match– I’d rather buy online and save the time. If I would’ve known I’d of done that. I write this for everyone else — so they don’t do what I did.
Most other places a price match is a matter of quick verification (you show proof) and your done.
Over the last year the only thing we have purchased from here are tv mounts. They are decent enough for that.

I like this store. It has everything you need. Employees are very helpful and courteous. It is more convenient.
Also, some kids are not supervised, but they need a little bit of help. I like visiting the store.

Audio/​Video Department:
Waited over 15 minutes for assistance, and when I finally get a moment from the manager… he looks for his phone. He thinks it’s been stolen, so he just sprints off in the other direction! No «I’ll be right back,» no apology for the blatant abandonment (dramatic flair). I was so offended that I came here to write a review while in the parking lot lol.
I didn’t even bother with the rest of the store just because of him.

Wide selection on parts. Not too much on legacy parts beside plugs but overall nice has some good deals and can’t complain too much. The checkout always seems tedious though with so many counters and usually not many cashiers.

This place has it all Electronics that’s for sure. If it had a middle name it would be Electronics …
They have TV’s, computers, Home Appliances, CD’s, DVD’s, computer peripherals, CCTV and other surveillance cameras, home entertainment devices, books, games, toys, and many more miscellaneous items. My favorite isle is the checkout isle because you are bombarded with candy, chocolate, and gummy bears!!! Don’t worry it’s good sales pressure.
They have a small deli in the center of this behemoth of a warehouse. They serve smoothies, sweets, ice creams, and sandwiches. It’s really nice to grab a coffee and a book off the shelf and start readying.
They have a computer repair counter, that your’s truly used to work at, and they know their stuff. This is why they are the highest paid employees from the floor staff.
I love Fry’s and you should too! It’s a great place to just walk around and observe new trends in Electronics. This palce will make a grown man feel like a child once again.

Please do not come here especially if you are trying to do a price match!!! I had a horrible experience yesterday and the issue took about 45 minutes to resolve. Please save your valuable time. In the end, all the manager on duty (his name was A***) had told me was «I’ll talk to the guy (mentioned below in review) that was giving you the issue. He’s been here for 6 years.» Here it goes…
I had recently gotten an iPhone 6s and needed a phone case. After browsing around Target and Best Buy, I decided to go to Fry’s to look. I had one in mind and they were in stock so that was great. Fry’s was selling the phone case for $ 35 and Amazon was selling it for $ 21 so I waited in the long line while my BF went to ask one of the sales associates in the Appliances department how to do the price match. This is where it went downhill. First off, I’m not sure if I’m allowed to expose names on Unilocal,but his name was L*** so I will abbreviate his name as «L» for the remainder of this review. So L tells us that we have to wait in line in order to do the price match. Keep in mind that the line was wrapped around and there were only SIX cashiers for a Friday night. That is terrible considering that there were several workers just standing around and talking. They should have been put at a cashier to speed up the process. After waiting in line for 20 minutes, we were directed to cashier #8 which was all the way downnn the cashier line. Our cashier, J****, did not know how to do the price match, whatsoever. He had to walk all the way back to one of the managers and ask her how to do it. She was busy at the time and did not look at him in the face and continued doing what she was doing while talking to him. J goes to the computer and tries to find the exact same phone case on Amazon. He was really slow and found one and shouted, «I found one for $ 18.» I thought to myself, «great!» Then he prints it out, shows the manager, and she said that he has to type in the exact bar code as the one in stores. So J hops back onto the computer and finally after 5 minutes finds the phone case and shows the rude manager. We’re just standing around pissed off and everyone behind us in line had already been checked out and long gone. The manager hops onto the computer and fills out some sort of price match information and asked us to write down our phone number. Then, J tells us that we should’ve done this at the Appliances to save time. We were FURIOUS. We told him that L at Appliances told us to stay in line and the people at the front would do it for us. He asked for the guy’s name and he said, «Ohhh him.» And then he shakes his head and I asked if L was dumb and he said «He’s been here for 6 years. We’ve had a lot of complaints about him.» Well if you’ve had plenty of complaints, why is he still working here? Anyway… we walk all the way down back to cashier #8 and he finally does the transaction for us after 45 minutes. This is the most ridiculous transaction I’ve ever had to go through. I should’ve just bought it straight from Amazon without all of the confusion and hassle on Fry’s part.
I decided to find the manager on duty and his name was A***. He wasn’t very helpful. He just listened to my complaint and said that L*** from Appliances always gets complaints and that he will talk to him. That’s pretty much all he said to me. Poor customer service. Will not be coming back.

I give them one star for having a wide variety of selections, another for having candy and a café. However, I take away three stars for treating their customers like they are dolt and can be easily tricked. Everything here is grossly overpriced and the price match system subjects You to an intense interrogation process. I’m kidding of course, about shopping here that is.
I’d only come here if I have to grab a part for my pc but even then I would go to MC instead.

Finally had the time to visit this particular Fry’s located an exit before hitting Beltway 8 bearing North. Now that I’ve probably confused let me tell you about t his little gem.
Out of the other two Fry’s that I shop at I have concluded that this is the best of the other two followed by the one on I 45 South and for your ghetto neighborhood half empty stocked shelf ladies the gentlment I point out to you the one on I 45/​West Road. This one is worth the 30 mile drive away from my closest one because it is always clean inside, the shelves always have something on them and you do not get that feeling of emptiness here.
Parking is… wierd. If you want to feel like a ratt looking for cheese then come on in my friend, join us other driving zombies hoping that we’ve found a spot close to the door in the maze expressed parking lot. Ok ok, it’s not that bad… but it is wierd.
I’ve noticed that each of the Fry’s is laid out different than it’s other two brothers. This one does not have the tall ceiling that I’m used to seeing on West Road but that does not take away from your shopping experience here. Do you know what I like that I do not believe the ot her two have? Usually on your right after you pass the podium packer that stands there for some odd reason is an exploded view of the sales that they have. Now look a little to your right of that and you will see touch type monitor that you scroll through and read the extended promo code that pops up on your phone after you register your email. it’s totally worth it.
Have you never been here before? Well I’m going to inhale deeply and let you have it in few words or less: Employee type cafeteria where you can order something to eat as well (you pay), stereos, computers, ink jet cartridge refill (around $ 7), candy, kitchen appliances, radar detectors, large led tv’s, office furnitures, computer hardware, software, underware, batteries, electronic schematic radio type stuff, toys, one sexy cashier that caught my eye that one time saw her until she looked over at me and winked, kitchen utensils, fans, projectors, radar detectors, lamps, car audio, dvds, music cd’s and even bathrooms!
Whew, caught my breath finally and hope you can get the picture. On your first few visits if you are an electronic geek like I am then be prepared to spend an average of 2 to 3 hours on your first couple of visits here.

After reading the reviews on this Fry’s location I am glad to see that I am not alone in leaving a one star review…
My experience started online, of course great price for a MacBook. My father wanted to purchase one for me and I pick it up from this location. I went online and «paid» for the laptop using his credit card and billing information and listed that I am to pick up in-​store. They say have my ID upon arrival and the credit card will be charged at the time of pick up. Sweet right? No… Smh
I like many others on here was NEVER greeted by a sales rep, I literally had to walk back into the stock room and nearly snatch one up for them to assist me with customer pick up. But mind you that is after I literally walked around aimlessly past 15 store employees and stared them down waiting for some type of acknowledgement.
But wait it gets better, stock boy walks me back to computer section to meet with the «on-​site supervisor» who I explain my lack of custom service frustration to and he looks at me as if I just spoke in a foreign language… Seriously? At this point I’m just like wth is my laptop so I can go… He then proceeds to tell me to take my confirmation receipt to the check out counter to pick up my computer… Sooooo I walked back here for nothing? Oh ok. Smh
I get to the check out counter hand the guy my receipt from my online purchase only for him to tell me how much the laptop costs and how will I be making the payment… Wait one minute, what do you mean how will I be making the payment, it has been paid online if not then why did I have to Enter the full credit card information including the security cv # and billing address? He then tells me that was to just hold the computer… At this point I am beyond annoyed because had I known that I’d have just purchased the darn thing at full-​price from Apple because this headache wasn’t worth the $ 50 savings…
I ask can they just run the card on file or take the payment over the phone and which he tells me no, understandable for security reasons so I leave the counter to deliberate on if I want to make the purchase or not just to come back to a whole group of sales individuals snickering and conversing with each other while the line of customers increased.
I made my purchase and proceed to leave only to be stopped by the greeter on the way out wanting to check my receipt and purchase… For what?! Clearly you all are housing the computers behind the counter in a cage locked up like Fort Knox and you think someone is just going to walk out of the store with your merchandise? At least he said have a great day…

I wandered around for about an hour while looking for a presenter’s remote to do business presentations. During that time, I was not once greeted, asked if I needed assistance, or even acknowledged, although, I plainly saw people who were not black getting offered assistance quite a bit. I even stood in the section that many associates were located and watched them help an older white couple find a store that could fix their broken ASUS tablet, but still not ask if I needed any assistance.
Now, many people will inquire about why I didn’t simply ask for help.
The reason I did not is because I shouldn’t have to. The sole purpose of sales personnel is to ensure that the customer is taken care of, which I was not.
I will not be returning again.

T E R R I B L E customer service. By that I mean that 95% of their employees don’t give a fry about their job here.
They do, however, deserve 2 stars.
One star for staying open this long, and another for having 273 zillion electronic items for sale.
If you are still reading this, you can stop now. The above content is all you really need to know about this place. If you want to know why the intro to this review/​complaint is so harsh, please feel free to continue reading.
I arrived to the store on a regular day in the life, nothing busy or slow about the time or season for the store. Completely average day, no excuses. I meander my way to where I thought the section I needed was, but had no luck.
Walking past many employees, 1 of whom had his picture on the isle I walked up and down at least 4 times in plain sight.
Getting more frustrated, I continued to search the many isles for a security camera, earbuds, WiFi signal booster and night light.
After 30 minutes, I found everything but the night light. With around $ 300 worth of merchandise in my arms, the same employee I needed assistance from before makes eye contact with me but immediately changes his direction. I call over up to him, asking for help with finding a night light. After his disappearance for 5 minutes, he repsonds to me saying they don’t sell night lights.
At this point, he notices how much merchandise I am holding, and the high price tags of such items… «can I take those from you, and enter them into the system? we get rewards for assisting customers on this stuff.»
I regrettably agreed, and dangerously handed over the items, where i nearly dropped a $ 200 camera (my bad…)
He enters the info while I go find the night light isle. eventually 88he meets me there (I guess he remembered where it was after some time to think). Remember, he did not assist me in ANY way, and now has a smile because he’s getting credit for all my items.
«Thanks man, i appreciate it», the words he spoke just before i tore the page he made for me to hand to the cashier with his ‘assistance report’.
I am surprised you’re still reading this, but now you know why the customer service here is TERRIBLE. I have more complaints, but alas, my time has come. Off to return items to my favourite Frys Electronics store!

The other day I was in Fry’s wanting to buy some memory to upgrade a 7 year old computer. I asked an associate what kind of memory my computer took and he pulled it up and proceeded to print out 3 sheets of paper that I brought to the front check out area. Well there was this elderly gentleman in what I call «the cage» where I supposed they kept all of that stuff and he checked out a dual pack of memory for me.
I had this seasoned PC guy help me with this memory upgrade and when I brought him the sticks he proceeded to pop them in for me but immediately ran into problems. It seemed as if the PC was not recognizing the RAM for whatever reason and after fiddling around with it for what seemed like hours, we finally quit because the bios was not recognizing the memory so, I had to go all the way back to Fry’s to get this corrected. It seemed as if the store had tagged 2 different types of memory with the same inventory tag; hence the error.
Once we got that squared away I found the upgrade to be absolutely worth it!
My biggest complaint about Fry’s is that I wish the associates there would really care about their customer’s needs and not just go through the motions.
Generally their product selection and support is ok. The elderly gentlemen I sensed, actually felt bad that I had to make so many trips, but even for him, I sensed that he knows that in order to keep a customer happy you should smile and exhibit a genuine desire to find out as much as you can about how to resolve issues. Trust and sincerity build confidence in a business. Fry’s needs more employees like that elderly gentleman. Somehow I felt he was an exception in that whole store.
Allen

In my opinion, Fry’s trumps Best Buy in variety and in price. They have a lot of niche items, day-​to-​day items and pretty much anything you’re looking for (they even have an indoor restaurant). I would also recommend joining their mailing list, because they send out weekly promo codes with really good deals.
My biggest complaint is their customer service. It’s either hit or miss. No one ever seems like they want to help and at times, I even feel like I’m inconveniencing them.
Great store. Bad service. Still my favorite place to go for electronics!

I wish I could say this Fry’s was better than the Webster store but no. Customer service is horrible. I walk in and wait for assistance and just stared at by staff. The guy at the door on the way out is the only friendly guy and only reason why I give this place 3 stars instead of 2. Walked through many departments and no one asked if I needed help. Had to ask every time.
Recommendation: If you hire tech guys make sure they aren’t anti social. Commission based jobs require you to interact with people and be friendly. People will buy if you talk to them. So hire both tech guys to assist if needed and true sales guys to make you money and engage people. People come into a store when they need help. We can easily order items online which I did tonight due to the lack of customer service. This is a huge problem embedded into Fry’s culture and if it’s not going to change soon you won’t survive.

See my other Fry’s review for what I think of Fry’s which I LOVE.
Absolute electronics, pc, games, lego, home mania here this is the glory spot for computer nerds and technology nerds alike.
Café in the middle, check out is a breeze which is fast.
The only complain I have with this Fry’s is that it’s the «ghetto» Fry’s. nothing is on display since people would steal stuff here. Witnessed people messing with equipment trying to rip stuff on the shelves with the cord attached.
Other than my favorite location being the NASA one… this is still Fry’s which is in my heart forever. Love you Fry’s

Fry is like the Walmart for guys. They have everything electronic from gadgets to computers parts to TV’s.
I came to pick up a fan for my motherboard. They are very helpful since there are so many products unless you are an expert you will need help. I ended up having to return the fan as it didn’t fit my application but you live and you learn.
If you are in need of any specialty parts for your computer or laptop or any service on them, you can bring them her as they do repair also. It is my computer got o place!

This store is extremely large. That could be a positive or a negative. In this case on my experience, it’s a negative. I came in here yesterday looking for black & color ink. I walked all around looking for the ink section. There was no associate around to assist me. A store that large need people located at or around different checkpoints. This is most definitely not a Best Buy. They do not even compare to Best Buy’s worst store.
Customer Service
Even though an associate was not around near the ink section to assist me. That doesn’t mean I didn’t pass any up. I passed a few as I was searching for the ink section & not one time was I greeted. Well I finally found the ink section that turned out to be halfway stocked. Once again, no one around to assist me & even tell me if they were completely out of stock or if there were any in the back in inventory. Finally, as I was leaving, the gentleman at the door who was checking customers’ receipts said, «Goodbye.» He possibly spoke because my six year old daughter & nephew spoke to him first. I truly believe he would have said nothing to us.
I’ll stick to Best Buy. This store will not be seeing me anytime soon.

I can’t believe it has taken me so long to write a review for Fry’s. I have been coming to this location for years, and it is still fun to come in and see what new electronic gadgets they have here. The overall appeal of Fry’s, I think, is that they can serve people at different levels of geek-​dom. You can be a gamer, computer programmer, electrical engineer, Linux user, do-​it-​yourself computer assembler, PI, IT professional, college student, film editor, music enthusiast, movie critic, or just need a new phone. Fry’s is my default go-​to place for everything electronically-​related. That being said, they are the standard for electronics in my honest opinion.
Like most Fry’s stores, you walk in and see all of the low-​priced and/​or «free» products they are selling. To be honest, some of them aren’t that bad. They have a café that I have never used straight ahead as you first walk in, too. For a number of people who have ever had computer trouble, you can walk in and to your left you will see that computer repair people. I have used this service for my laptops and removable hard drives. Although convenient, I have found that Fry’s is not always the cheapest place to go for repairs of these kinds. On the flip side, they tend to be competitively priced.
I bought a Fujitsu laptop here about eight years ago, and it still works okay… for an old computer. of course, I have upgraded… that would be sad if I didn’t. I have also purchased removable hard drives and jump drives from here.
I could go on a long list of things I have or you could buy here, but you get the picture. This is the place to be for electronics.