Gables Metropolitan Uptown

Just beware before you sign a lease with them.
I get into the garage to find my car, nowhere to be found. I go to the leasing office and they bluntly tell me, it mustve been towed. The apartment has a contract with a private towing company that comes at will to tow away cars, even at their destined parking spot for any reasons. That is unethical and invasion of privacy. They towed my car due to my license plate and ended up paying $ 220. The gables company’s mission statement is «to take care of how people live, and to serve.» Totall bull.
The apartment inside is extremely outdated in which the walls are so thin, you can litterly hear everything from your neighbors. The neighbor upstairs has a child who stomps freely and yells throughout the day; made serveral complaints but nothing has been done, not even a courteous notice.
The leasing office is horrible in customer service and extremely rude. This apartment complex needs a major upgrade by the gables corporation.

Unethical company!
They only care about taking money from tenants as much as they can. I lived there for 3 years. After first 2 years I moved from one unit to another due to the rent increased too much. During this moving, there were 2 problems:
1. After I gave them the move-​out notice to move to another unit, they posted the unit on their website and I noticed the rate on the website was lower then my renewal rate (more than $ 50/​month lower). The same story happened when I moved out completely last year. Most people would not want the hassle to move, so Gables raised the renewal rate even higher than the market price. If you don’t believe this, observe it yourself the next time you move out.
2. They gave me a move-​out statement with a few charges. One of which is the «heavy carpet cleaning» fee for over $ 130. I cleaned the unit and the carpet when I moved out. I also took photos of the carpet just in case. So I went to the leasing office, showed them the pictures and questioned them why the «heavy carpet cleaning» charge. The staff could not justify that charge and she told me she would remove that charge from my deposit. And I believed she would, which means over $ 130 should have gone back to my deposit balance. However, I was wrong and did not realize it until I moved out again last year.
Last year, I completely moved out of Gables Metropolitan Uptown. This time they also sent me a similar statement with another vague and misleading «heavy carpet cleaning» charge for over $ 130. Even worse, they listed my deposit balance as zero ($ 0), which means the other staff never removed the carpet charge. Instead, looks like she «zeroed» the deposit out. I emailed them and asked about these and here’s what they replied:
— For the deposit, they said they had already refunded me when I moved from the old unit to the last unit. This is a lie and untrue since I never received any check or refund from them. So I emailed them back and asked them to provide proof of the refund. They never got back to me on that.
— For the carpet charge, they simply said they charged me «for whatever the carpet contractor charged them.» I sent them a video of the whole apartment that I captured before I left to show that how clean and in good condition the carpet was, and asked them to show me why the carpet needed «heavy cleaning.» Again, they were NOT able to provide any proof and they never got back to me on that.
After waiting for 2 weeks without hearing back from them, I went to the office to resolve the problems. The first thing I got was that the personnel (Christen) who I talked to on email earlier lied that I never sent her a video of the carpet. I asked her to open her email and checked but she had excuses not to open it, while I was at the office.
Then the manager came out and said that I should have handled the deposit problem since last year and they «have nothing to do with it.»
Regarding the carpet charges, she simply said that I would have to pay whichever the contractor charged them, and that I needed to «return the apartment to its original condition as I first moved in», since that is «the term in the contract.» I found these responses extremely IRRESPONSIBLE, UNPROFESSIONAL, AND UNETHICAL.
1. They were the only one who had access to the deposit balance. How the heck would I know my deposit was zero? Even if I had known, this would be a mistake on their system and as Gables’ staff, they are responsible for handling it, regardless they were working at the property last year or not.
2. They gave them the right to demand tenants to pay for whichever service they want their carpet contractor to perform, regardless it is needed or not. This means even if the carpet does not have any problem, but Gables want it to be cleaned the way they want it to be, then tenants like me would have to pay for that. That is a very unethical business practice.
3. I checked the contract afterward and it never says anything about me having to return the unit to its original condition upon moving out. So as a manager, lying about this is (again) very unethical. Also, that idea is ridiculously unreasonable. I have rented for almost 20 years and no apartments required me to return my unit to its original condition when I moved out.
Bottom line, they «zeroed» out my deposit, and tried to despoil some more through a vague «heavy carpet cleaning» charge.
In additional to these major problems, my experience at this apartment was terrible for the last 2.5 years (I have to admit that the first 8 months when I moved into this place were great. After that they changed new management and it started to get worse) The staff in the leasing office was rotated almost every few months. The north gate kept being broken and sometimes they didn’t fix it for the whole month. In 2014, the water pipe broke at least 5 – 6 times. 2015 was a bit better with 2 – 4 times. There were more problems but Unilocal has no more space for me to type…

I’ve lived here since October 2014 and j have nothing bad to say. I mean nothing. The grounds are always well kept, quick attention to maintenance issues, friendly and efficient office staff. I’ve been renting and apt for 10 years at multiple locations and never been able to say I absolutely love where I live.
Community safety meetings are held quarterly with the courtesy officers. Since I’ve been here here has been one break in. Not bad at all. It happens everywhere. The office was quick to notify everyone and hold another meeting.
Anytime I call, someone always answers. When I send an email, quick reply, maintenance is usually handled same day.
It may not have been great in the past but I really do love living here and highly recommend it!!!

This place is a dump. While I resided here, The water was frequently turned off at inconvenient times. The gates were often broken causing tenants to be stranded outside. The office staff is discourteous and rude. In addition, the gym is a joke, with always a broken machine at any given time. The inside apartment units need updating. It’s loud with screaming kids running around leaving bikes and trash along the walkways. When I complained to the office staff about these issues, they had attitude. Office staff told me I should just go look at other apartment complexes.

very noisy, the mentinans guys very loud!!! the lady’s works in the front office park in the residence parking lot in the «visitor «spot so in my case where my wife and I have one car each and we ony get one spot to park one car in and the other car it has to be in a visitor spot!!! every month or so they have to shot the water off because there pies have problems all the time, i been live in here for one year and our neighbor got brooking into there apartment more than three times the gym is small old Tv in there as well, they have you sighn a lease for 8 month then after that they jack up the prise with 150 so its a reb off

This place is absolutely horrible! Do NOT live here. Other than the fact that the apartment is out dated and had terrible air flow the staff at a the office could not be more incompetent and rude. Don’t waste your time.

I subleased a 1B/​1B from a friend for about … only two months. So here’s the Cliff Notes version of my Cliff’s Notes stay.
Location is great, if you’re into the Galleria area. You can walk to the mall, Water Wall, a few restos, CVS, oh, and TMC (The Men’s Club) for a 2am breakfast. Pluses in my book!
It’s gated, with two entrances along Rice St that are accessible via electronic codes or electronic key cards (they just updated their system), uncovered parking spaces surrounding the property, as well as *two* parking garages located in separate ends. This is a HUGE plus, because unlike the layout of some companies (ahem, Alexan) with one garage located on the other side of the complex and you have to walk with all your friggin groceries to your door, you’re that much closer to your abode. They also have assigned parking, and lucky for me, mine was right by my door (also the trash chute). And the garages where never full. I had many o’ nights where my friends could park next to my rig with no issue.
It’s also a quiet property. All professionals, no riff-​raff or late night screaming. There’s a running trail that streams through with workout areas, a 24-​hour fitness room, business room, pool, barbecue pits, doggy bag stations (always empty, though), and tennis courts above the parking garage. And the staff is super friendly.
I like the layout of my place, the carpet was spotless, restroom was huge and included a garden tub, and a walk-​in closet.
…but … it’s very outdated. The kitchen counters, appliances, door knobs. It’s all that fugly brass/​gold with even fuglier kitchen and restroom countertops. Half-​size washer and drier, no ice machine in the fridge, no ceiling fan in the living room, tacky/​scary «accent mirrors» in the dining area. C’mon, ain’t this the Galleria? How about a makeover?
The sprinklers were always on, meaning the grass was always wet, so Tex’s feet were always wet during our walks. No bueno. And the maintenance guys were always making noise right outside my balcony doing who knows what (hopefully renovating?).
And you can’t get cable, only Dish Satellite. Arg. I wasn’t going to set that up for only two months! Oh, and though I praised their parking garages, the ultimate downfall is that when it rains, it somehow pours inside the garage on all levels and puddles of water are everywhere. You’ll also get rained on as you walk the catwalk to and from your place. What can I say. It was a very wet Oct/​Nov and I didn’t like it one bit!