Greenway Mazda

First 2 tries didn’t work out the way my wife want it, 3^rd time was great. The management really try very hard to make better deal with the customer, what happen before to this dealership is time to let it go new management, new people, very friendly. Recommend anyone.

I purchased a vehicle from a nearby dealership and had a pre –purchase inspection done by Greenway Mazda. I am from Austin, TX so the purchase was done remotely. I trusted Greenway to give an accurate and detailed PPI, to alleviate any concern I had about the car. After the «green light» to buy, I had the car shipped to me. Less than 50 miles into my ownership, the throttle body went out. After the diagnosis my mechanic gave, he called me and asked if the vehicle had been in a flood at any point. Evidently there was mud all inside the undercarriage and all over the shocks and struts. Residual damage may exist and I could be facing a lot of $$$ in repairs. What’s alarming is that my mechanic said that with the car on a lift, any PPI mechanic should have noticed the water/​mud damage. I heard nothing of it until today. I am wondering if they put my car on a lift to look, or just diagnosed any codes with a computer. Either way, I got ripped off and lied to. I am a victim of neglect and I hold Greenway Mazda responsible. After I tried to get any sort of compensation, Diana in the services department told me off. Thanks a lot Diana, you will be hearing from me again in small claims court.

Great new car, great pricing, great sales and finance experience. Highly recommend this dealership. Pleasant, friendly, went out of their way to work a great deal. Do yourself a favor and check them out.

I wish I could leave a comment without leaving a star! Stay away from this dealership. I bought a used car and there were a couple of scratches here and there, the seat belt in the back driver side didn’t work and the drop down lever for the seat on the same side didn’t work. Needless to say we signed our paperwork got our «We Owe» and went to get into the car. Before we did my husband noticed there were 2 bigger scratches that appeared on the car after the car came back from detail. We brought this up to our sales person Kevin and he brought some manager «Drew» to look at the scratches. Drew looked at the scratches and then said «Oh come on, what do you expect from a used car. «(Very Sarcastically) He went ahead and wrote it on our «We Owe» and proceeded to tell me he would need «x» amount of dry days before he could even bring the car to paint. He then said someone would contact us to arrange everything. Well, months went by and no one ever called to make the arrangements to fix any of our issues. I went ahead and called to see if they had the parts to fix my car and service told me I needed to schedule an appointment. I scheduled the appointment just for them to tell me they didn’t have the parts and would have to order them. I then asked Roy when they can paint my car. He told me that wasn’t his department to take care of and he would have someone call us. A month or so went by and my parts are in so I had to schedule a 2^nd appointment. Went in they fixed one issue but the 2^nd part was ordered incorrectly and I addressed my paint issues Again! So since I was going to have to schedule a 3 appointment Tabitha began to tell me when my 2^nd part came in they would fix everything at once. The paint and the part and they would pick my car up from me and give me a loaner. YAY me, Right? ! Wrong? ! Long story short.. After a week and a half of fighting with these people they did not fix the major scratches they made, kept my copy of the We Owe, my CD collection went missing along with my stack of coupons. I last spoke to someone Friday and am still waiting on a resolution. They have given my husband and I the runaround and they are not returning our calls. I’ve lost over $ 1,000 worth of CDs and my scratches were not taken care of. All I want is what I was promised and what was taken from me!

First, my wife and I were met at the door by the GM/​Partner Steven Dean. What other dealerships get that personal attention? We chatted for a few minutes about what we wanted (2016 CX5 Grand Touring) and then Mr. Dean passed us off to his sales guy Bryan Naghi. Mr. Naghi was equally pleasant and put us at ease as to moving forward in selecting a car, test driving it, sharing his knowledge to us about the vehicle, and then final negotiation and purchase. Due to the fact that the car that we wanted was not in inventory at Greenway, the dealership had to search and acquire the vehicle which took about a day. All during this process, Mr. Dean had called me to let me know what the status was. As the vehicle came in the next day, I went out to the dealership to finalize the paperwork with their Finance Manager (Treon Simmons) which again was a pleasant experience. Lastly, since I was unable to drive the car home (I was in my car), the dealership went out to pick up my wife the next day from home so that she could drive the car home. All in all, the most pleasant car buying experience in my 56 years!

The sales manager is very rude, he literally kick me out from the office because I was trying to bring the price down from their ridiculous «final price». Well probably not kicking me out but asking me to leave by saying «have a nice day». This is definitely not a good attitude to treat a potential customer.

Bought a car in October 2014 from them and had great service. My salesman, Ibrahim, checked on me a few times post sale to make sure everything was running smoothly.

This review is for the shop and parts department only. The guys in parts are the same dudes who were with the old brand «Deeter Mazda» and I’m glad because they are cool! I bought a ’13 Mazda3 out of state and brought it back home (to Houston) to tag and title last week. I took it here to have the 36K Factory warranty inspection and the Texas inspection done.
I had an issue with my drivers seat moving and my drivers side door panel making noise, both things that were under warranty. They had no problem ordering me a new seat base and taking apart my door to find out what is going on. I know doing factory warranty stuff is not ideal when they could be making money on billable work; however they still were honest enough to help me with this. The ladies that work the phones in service are very nice and are enjoyable to talk with too.
The parts department is offering to compete with other vendors that sell new genuine Mazda parts, ywhich is a huge savings if you’re buying parts that are expensive. Over all I think that the service department is under better leadership than it was prior to the buyout and I plan to return for future work.

Although I didn’t go through the process of financing, I find the salesman very rude. First of all, I felt very unsafe as he took us to get gas in a very ghetto looking neighborhood. Second, every time he was speaking, I felt as if he was speaking to a mouse and when I asked him to repeat it he got irritated. And lastly, I wanted to know the price on the vehicle before I made any decision but he literally took 20 minutes in the finance office and came back with a «finance manager» and they said they couldn’t give me a price because I wasn’t buying. Wtf? If I do plan on getting a Mazda, I’m not coming to this location, EVER.