Gutter Express

This guy was recommended to me by another company that I called who does roofing, but not gutters. I wish I’d looked at these reviews before I called Jorge at Gutter Express. 3 separate times now he’s said he would be at my house, and each time he was a no-​show or very, very late. When the crew (who had a different gutter company name on their truck) finally showed up, they didn’t have a tall enough ladder. Jorge came to my house — he knew how tall of a ladder was needed. Hours later the crew came back with a tall enough ladder; still no sign of Jorge. The crew asked me what I wanted done; they had no idea what the plan was that Jorge and I discussed. I told them to call him, and then called him myself to come to my location. He finally showed up and work began. It started raining before the job was done, so it was left unfinished. Here we are, many days later, and it’s still not done. Nothing but excuses from Jorge. I’m really sick of having to call him and ask him what the deal is. Do NOT use this company! I am also going to report him to the better business bureau.

Let me start by saying that a business with just one awful review does not deter me from trying them out. (Although this experience might change my previous disposition) With that in mind, here’s the play by play.
Tuesday: Called and he said he would be at my house Wednesday morning around 7am.
Wednesday: He kept his word. I thought he was nice on the phone and when we first met. I showed him around the house and then he started asking me a bunch of personal questions, at first I thought he was just being friendly but then he just became a pompous @##.
After he annoyed me with his arrogance, I asked for the quote and he said he was going to email it later in the day.
Thursday: Still no quote or any kind of contact/​communication.
Friday: I called in the afternoon and asked what was up. He said he needed to show me something in person and said he would come by the house around 7pm.
Saturday: Still no show, no call.
I’m done… NEXT!!!

BEWARE! DO NOT USE GUTTER EXPRESS HOUSTON! (Jorge). If I could leave zero stars for this worthless guy, believe me, I would. His receipt says he gives a 3 year warranty on the job, yet he refuses to warranty any work he has done at our home & he refuses to issue us a full disclosure warranty. We had 2 — 6″ gutters installed along the back and side of our home and now with all of the rain, the gutters are pulling away from the house, ripping our newly installed fascia down. This has caused about $ 2,000 in damage, from $ 600 worth of gutter install. We called him to ask him to come repair and he now he has changed his story, saying he doesn’t guarantee his work. He also won’t provide a copy of his insurance. After explaining our problem, he just told us «That’s life.» He laughed and then hung up the phone. Individuals like this should not be allowed to do business in Houston.