Hot Shot Delivery

I am a regular user of hot shot and definitely recommend them. They are great for work– they are prompt and efficient, but also just as importantly, they are courteous, so i can send them to my clients without having to worry about a bad impression. Also they provide extra services like notaries that come in infinitely handy. I have also found them to be a friendlier service to use than some of the other competitors, and they have a fast turnaround time without charging an arm and a leg for rush service. They also stepped up to the plate and did a great job when i needed to use them fora personal matter. They are my go to courier!

I had to write a review for Hot Shot. They did such a great job! Sunday late afternoon, I live in Austin. My boss emails me to get an iPad to his friend at MD Anderson. They were so nice! Rudy called me back almost immediately, and was in constant communication even calling me from the Apple Store when he realized they had made a mistake. He called me from MD Anderson and then texted me once he left to left the room. first rate service! Highly recommend! ESP Rudy!!!

Yesterday I was asked by my boss to schedule a courier service for some documents to be sent downtown by 8 am today. Hot Shot came up first in my Google search and since I had heard the name before, I decided to go with it. I called and the person I spoke with said they could pick it up from our office in the Park Ten area by 5:30 pm and it would be delivered by 8 am today. I left it outside our office door to be picked up.
I arrived at work today to find it on my desk. I freaked out b/​c I did not want to have my boss be upset with me. I called Hot Shot right away and the person I spoke with told me the employee who took the order scheduled it for TODAY instead of YESTERDAY! So I called the powers that be and asked if it could be delivered today after 8am, thankfully they said yes. I called Hot Shot again and spoke to the same person, who is the customer service manager. This person said Hot Shot could pick it up as soon as possible and get it to downtown. Then I asked if we would be getting a refund for their error. This employee said well, no because the trucks are contracted drivers and since it was not their error, they still have to be paid. To which I said, well it was a company error and I believe there should be a refund.
I asked to speak with this person’s boss and the boss got on the phone. I explained that they are the first courier website that pops up on Google and that they should have good customer service skills in offering a refund for their error. The boss gave me the same excuse and then said they could give us the lower rate for the faster delivery.
In the end, we have decided to have one of our employees drive it downtown anyway. I am definitely disappointed in Hot Shot and their many excuses. I will not be using them again.