I Drive Safely

Easy online defensive driving course. It kept me engaged and was not stressful at all. I would recommend to friends and family.

Over, the Customer Service and the course were great. The only iff is the voice verification.

Customer Service reps hung up on me twice. The drawn-​out delay in getting to the bottom of an issue, amount of dropped chats, unresponsive emails, disconnected phone calls, and avoidance of speaking to the customer in person is simply not professional, and most importantly, not polite. When submitting a review to the BBB, the company used the tactic of pointing the blame back to the customer which further represents their unwillingness to improve communications internally.
~~Just a Mom of a driver’s ed student

Avoid this company.
Customer service is not bad.
The product is not bad.
The voice verification that everything hinges on is a complete POS and ruins the entire thing.
I wasted an entire day between watching the videos, taking the little tests and talking to their customer service about why I have to REDO THE WHOLE THING BECAUSE THEIR VOICE VERIFICATION SYSTEM DOESN’T WORK.
3 family members and a two friends hilariously informed me about this company and their horror stories after my experience,
HOW CAN YOU OFFER A PRODUCT THAT IS SO UNRELIABLE? TO DO SO IS BASICALLY THEFT.

They actually contacted me and gave a full refund. Not sure why the first person I spoke with didn’t do it as that is the policy but they corrected it!
Thanks Joe for going above and beyond and reaching out to me

I has a wonderful experience with «I drive safely.» They were polite and took care of all my needs. The wait time on the phone was about 2 – 5 mins every time I called but customer service was excellent. I took the defensive drivers course and I was better then expected. The animation was nice and it was not dry at all. I did learn a few things and I enjoyed it the course.

Literally the worst. Complete waste of time, teaches useless things, and has the most impossible validation questions (literally, stuff like: what color was the drivers nail polish? What kind of flag was waving behind the interviewer?) trust me: AVOID THIS COMPANY!

I took the TEXT course because I read quickly. ALL courses are required, by law, to add a time to each webpage or presentation to ensure students do not «click through» the content in hopes of testing-​out of the course. I found adding a football game to my 2d monitor made a pleasant buffer (a laptop and TV would likewise). I took about a week to complete the course because I wasn’t in a hurry and football was only a few hours (grin). There are simple pop-​quizzes after each chapter and occasionally one question after a video (there a some videos even in the text course). If you paid the tiniest bit of attention, you’ll breeze through the questions. If you get less than 70% on a quiz, you will start over from the beginning (relax — just the 2-​min video on the single-​question quiz). But IMHO, if you can’t answer the SUPER EASY questions, you’re probably an idiot and should not be driving. My only rub was the «encouragement» to upgrade to audio/​video — there should be a «Don’t ask again» option. Similarly, don’t bother with the «Like us on FB for a discount» scam. My story: At the end of the course, I considered the priority mail option, free after liking on FB. I did not receive any discount, so I stuck with the normal US Mail option. I have not yet received either my certificate or driving record, but they have a few more days. I’ll update only if not received as promised. Finally is it impossible to compare course. My spouse took the «Improv» course a year ago — while she is not a computer guru, her vociferous and frequent cursing about links and lags suggested to me that she found the Improv website and course frustrating (which is why I did NOT choose that company). Based upon her experience, I think I made the better choice with iDriveSafely. While there will NOT be a «next time» for me, if necessary I would return to this company for the course.

First, the course:
everyone expects such courses to be boring but…
1. the tests include questions that are irrelevant to learning about how to drive, such as «what was the color of the car who caused the wreck» or «which of the following is NOT a unit in the idrivesafely course?» or «what was the pedestrian wearing?» Having to prepare to answer these questions greatly distracts from learning the important material.
2. the course requires periodic identity verifications, but the user gets only 60 seconds to enter two sets of long numbers. If the user fails to perform these tasks too often, s/​he is locked out of the course and has to rebuy.
Besides offering a bad online course for drivers ed, this company appears to be engaging in practices to fleece its customers out of extra money.
1. the course requires periodic «identity verifications» which require phoning and entering in two long number series. My daughter found this procedure difficulty to do in the 60 seconds allowed. If done incorrectly too many times, the account is locked and the student must repurchase the course.
2. My daughter reached the deadline to complete the course. I received an email stating I could buy an extension. The online chat told me it would cost $ 25. I phoned customer service: first I was told an extension would cost $ 35, then the representative told me I could not buy an extension, but would have to re-​purchase the course. I asked to speak to a manager, and was transferred to voice mail. I left a message and nobody has gotten back to me
I refer you to
, a business review site, where there are numerous other similar complaints: being billed without knowledge, not sending course completion certificates, etc.

Professional courses with high quality quiz as well as exams. I had a really good experience on
.

This company has terrible customer service.
I waited on hold for an hour on 3 separate occasions only to get their voicemail each time.
Although once I finally got ahold of someone they were patient and helpful.
Don’t expect them to get back to your call or email for a few days though.

Firstly you need to know I am 78 years old and I have had a license since I was 14. I learned a lot through this version of Defensive Driving.
The course was necessary to avoid the premium added to a speeding ticket for me. I was obviously forced to subscribe. However, I knew the course would be helpful because the ticket was given for speeding due to dreaming while driving — a subject addressed by the course. As busy as I am the self-​paced style fit perfectly.
There are so many incidents and dangerous habits exposed that I found myself observing and of course changing these habits. This is a valuable lesson.
I found myself observing bad driving habits in others, especially commercial truck drivers. I would suggest a drastic reduction in driving accidents and deaths for the public if applied.
Except for the cry of «government control» I would suggest everyone have to take a concentrated version of the course to renew the drivers license. I highly recommend this version of I Drive Safely. Put it to work for you.

I contacted their customer support several times by email and received no response. In addition, I called their customer service number and have been on hold for over 15 minutes now. I took their online test but the form did not have the correct data to input because I had to take the test in California but my drivers’ license is in Tennessee. There was nowhere to put my state ID for my driver’s license and the Class Code, which is different in TN than in California.
I am hoping that the correct information gets submitted to the State of California by this apparently nonfunctional company because my driver’s license and a lot of expense is on the line if not.
If I had to do it over again, I would have called the company to begin with to ensure they weren’t just a computer program with some guy on the beach taking my money and not caring if the job gets done correctly.

Waste of time and money to take this online course. Their voice recognition system is glitchy, so there is a high probability that after spending several hours of reading the course work and answering the exam questions —- they will force you to start all over. After passing the first 9 voice recognition checks, on the 10^th one it failed me. You’re only allowed to fail twice, and I had several more hours to go.
At 12:16pm spoke with Rita Sahu at
driving safety school to inform them that I failed my first voice authentication test, after 3 hours of reading/​answering questions on their website. She promised that a team leader or manager would call me back, because she is not authorized to reset course work based on authentication failures — unless there is a system glitch on their side. which she claims there is not.
She informed me that she is located in Houston, Texas. She also informed me that she is a help desk operator.
The procedure they usually follow after a complaint involves sending an email to the team leader — after which the team leader is supposed to call me back. The call back should happen sometime today May 4, 2015

It cost $ 25 for Texas; this can be used to get out of a ticket and for discount on your insurance. There are lots of add-​ons but you really don’t need any of them. You take the course at your own pace and for me aggressively doing it only took 2 days. It is a TIMED course so each screen you have to stay on it for the designated time before moving to the next. So you can’t jump ahead. There are chapter quizzes at the end of each of the 8 sections but no final exam. If you pass the quiz, you will get get told what you got wrong but if you fail the quiz, you have to go back and re-​take that section so you should pay some attention. If you area really bad you can always copy and paste each page into word or something and go back and review it when doing the quiz (you can also search for the answer online) You don’t need to go through them to get a copy of your driving record, if you have to get one, it’s cheaper to go online to DPS and get it yourself. Also if you LIKE them on Facebook you can have each page read aloud (but that’s slower) Best advice is DO NOT wait until the last minute to do this. Don’t wait until the day it is due. The certificate is mailed to you by snail mail, but you can pay extra to have is rushed which is not needed unless you waited till the last minute. This is way better than taking up a whole Saturday in a sleazy hotel.

Nobody WANTS to take this course, but when the situation dictates, I highly recommend I Drive Safely. You can choose from text or video options, and it moves really quickly. I did the text version which was great, because I could read a section, wait for the timer to elapse (state law), multi-​task, and then move on to the next one. The company is super responsive — I sent feedback and got a response within 5 minutes. Also, being a wicked procrastinator, I was prepared to pay a small fortune for overnight shipping, but nope, their shipping costs aren’t outrageous either. If you have to take a driver course, I highly recommend I Drive Safely!

I used to find a class to sit in with boring instructors who think they are funny or entertaining. No more! This is the way to go when you are unfortunate enough to get a ticket. Easy to do it in your own home and break it up into pieces. I will say though– the tests arent easy. You will watch several videos along the way and if you answer the coordinating question wrong (such as «what was the name of the person in the vehicle.») you have to watch it again. Along the course, it will also ask you to verify your identity such as what year is your vehicle? what county is your car registered? and even I had to look up a few things. I guess this is their way of assuring the person taking the course is really the person that got the ticket. Anyway– I recommend this course if you have to take one.

By far the best driving course I’ve taken, and I’ve taken quite a few. They have an option to take the course online via videos instead of text format for a $ 9 extra charge. It was definitely worth it. Very efficient, not a total waste of time and straight to the point. The only problem was the constant voice verifications you have to do. It seemed like I had to call in ever 5 minutes or so to verify it was me actually taking the course. Other than that, it was all good.

IDriveSafely is the most convenient, a do it at your own pace drivers safety course, with many options on how the course can be delivered. They even offer the option to obtain your driving record for you for an additional fee. The course is available in text with audio, text only, and DVD options, so you can listen through the material if reading it bores you! There are self-​checks through out the course to make sure YOU are the person taking the the course and not some else pretending to be you. Also, there is a quiz at the end of each of the 8 chapters.
I recommend IDriveSafely, it is super easy and convenient.

This course was interesting, especially the videos. I liked the fact that it was totally convenient to my schedule of available time. It is very affordable. Extremely easy to sign up and get started.