ICS: Innovative Communication Systems

This company took my money, never delivered services or hardware. then stopped responding to communications when I asked for refunds. They stole my money.
I eventually had to get my bank involved on a fraud claim, my bank was able to recover my money from these crooks through a dispute with the credit card processor.
I purchased a business phone system from ICS back in June… they said my phone was shipped to them without an AC adapter. They would have that shipped then come to install my phone. By August I still didn’t have a phone, the service could not be configured as they promised. Delay after delay, finally they just stopped responding. Calls and emails went unanswered for weeks. They promised refunds that never came. My bank was able to dispute the charges as fraudulent and recover my money.

I really appreciate that this company really focuses on quality service. When our network crashed, the reps went out of their way to help fix the problem, and in a very reasonable amount of time. We had some issues with our memory cards, and without their assistance, the situation would have cost us a lot more money and time. The company is really professional in their services and I would without a doubt hire them again.

I had a great experience with this company. We first used them when we were upgrading our servers. They did a great job. Now we have them managing our network and everything has been really smooth up to this point. Very happy, would certainly recommend.