IW Marks Jewelers

IW Marks is a perfect local jewelry shop. My family has been shopping here for generations. They had a huge selections and really beautiful pieces. The service is very friendly and they really take their time with each customer. I had my engagement ring re-​sized here and they did a great job, including re-​dipping it in rhodium. It might have looked better than when it was brand new! If you’re shopping for any type of nice jewelry, IW Marks is worth a visit.

Went in with a prong sticking up on my wedding ring. They fixed the prong and polished the ring, and they did it for free! Another shop I went to quoted me $ 50. I couldn’t be happier!

I truly enjoy my experience at IW Marks. Friendly staff and excellent service. I went in to purchase a new watch and Truong helped we seamlessly with my purchase. In and out in no time ! Great selection of watches as well as jewelry and custom jewelry. If you’re in the market for a watch or jewelry please stop in. Truly happy customer !!!

I came here bc I had a loose stone and I wanted tighten the setting so that the stone would not fall out. Jadyn helped me. Talk about a person who never cracks a smile! I was told to come back in five days to pick it up. I was given a slip and an estimate. I was also told that someone from the store would call me to let me know when I could pick it up. No one called. So I called them five days later. During the call, I found out that they didn’t even work on my stuff yet but they did say that it will be done in 30 – 45 minutes. They said that I had chipped my stone in 2 places. When I dropped it off Jadyn told me and showed me where it was chipped in one corner. In hind site, I should have compared the repair cost from here to Jared and probably another jewelry store to see what the price differences would be and also ask how long this person has been repairing jewelry. I trust them so I didn’t argue it, but would advice other to take up close pictures of everything before leaving it to get worked on. I will do that next time. So, I arrived to the store 1.5hr later. It was ready. When I arrived, a young Caucasian woman helped me (kate Idk) and she was very pleasant. I still heard the sound of a loose stone and she helped me and made sure that it was secure in the setting prior to leaving the store. I will say that I am COMPLETELY SATISFIED WITH THE WORK. I can see what the other reviewers meant when they said the people were rude but with me, it was just one person who was not friendly.
I would come back here again if the price was the same as Jareds and other jewelry repair shops. And as far as ppl who aren’t friendly, I would just ask to work with someone else. :)

I headed over to I.W. Marks to get a watch band sized. It was an older Rolex that I had gotten as a gift. I was greeted by David Holtorf. What a gentleman. He came over and asked how he could help. I told him about the sizing and he said «just a minute» and within 5 minutes the job was done, the watch was cleaned up and he explained how a band should look and fit. He is a wealth of information. When I asked to pay … he said, «oh this one’s on us».
Then I opined that I wanted to buy my son a watch for a big birthday coming up. David took me to the watch room and we looked at a few selections and again, he was just a wealth of honest and refreshing information.
After looking about 3 – 4 watches I made my selection, will check with my son to make sure he’s happy with it and then go back and purchase.
I walked out with a smile and a renewed faith that you can still go to a retail shop, feel at home, be treated well, given a refreshment and be well taken care of. Great service, knowledgeable people, fair prices. This is now my go-​to jewelry store and I’ll be back.

Marks Jewelers did amazing job restoring my grandfather’s Hamilton watches from 1950’s. It was expensive but well worth it. They are true experts. I highly recommend them, without reservation.

I chose to go here, after hearing the commercials that build it up so much on the radio. they say how they can create anything you want or need. so I had two reasons for going, to see if they could make the ring I wanted, and to see if they had something else I might like if they could not do the ring I had in mind. Think the ring I had in mind, came off of Pinterest. It was available for purchase online for $ 230. As soon as I walk in, a salesman greets me and asked if he could help. I showed him the ring, telling what I want, and without even speaking to a jeweler tells me straight up no that’s not going to be possible. Really?! Someone else is able to produce this, and someone with their status can’t? so unimpressed, I have him start showing me men’s wedding bands that they have. once again, after the build up from the radio, very unimpressed with their selection. they did have a couple that I’d seen elsewhere, such as Zales. So I asked to see them, so I could check out the price. And just as I expected, double the price of Zales. And I might mention they had no warranty to offer with them.
So overall, I give it two stars, just because it wasn’t so bad that it needed one star. Poor selection, poor customer service.

When my class ring was returned from sizing I noticed that the cleaning — which made it shine like it hadn’t since it was new — had removed the school colors on one side.
The crimson and grey was in three tiny little triangles on the side of the ring. School colors. I hated that they were gone. The fellow behind the counter told me he didn’t think it was the cleaning that took it off but since my ring was not coming back to my complete satisfaction they would do what they could to make me happy. The ring came back a few days later with my school colors back in the tiny little triangles.
That, fellow Unilocalers, is customer service.

Exceptional Quality, Exceptional service and a the most important relationship to IW Marks, is yours!

How about 30 years ago I came to this jewelry store to buy an engagement ring. I was very young and in love. And I could not afford the engagement ring that my bride wanted (but I had the credit to buy it). A lady behind the counter explained me that I should give her a ring that I could afford. And that down the road, At an anniversary I could surprise my wife with the ring I wanted to buy. It was great practical advice. I now can afford to shop at IW marks and I give them my business. Because integrity is priceless

My husband and I have had nothing but the most positive experiences at IW Marks. We’ve purchased several pieces of jewelry and the customer service has been outstanding. Brad, the owner, is helpful and friendly, therfore making the experience that much more pleasant. You’d be making a mistake to purchase your jewelry elsewhere. We’ve even had to get some jewelry repaired, and it went seamlessly, my jewelry was ready in no time. We plan on remaining longtime customers die to the positive experiences.

I spent of $ 10k on an engagement ring with a very pushy salesperson, Carolyn. I quickly found that she was not a very honest person, made untrue statements to me but I am a gullible person and almost believed her. When I realized that she was not honest, had to go over her head to get things corrected with my order. It already made for and un-​enjoyable experience with IW Marks.
When I received my ring, I did not get a diamond certificate and did not get an appraisal. Red flags went up and I decided to go to an independent jewelry appraisal business, that sells no jewelry, so they had no reason to mislead me. Turns out the diamond in the ring was no where near what the salesman claimed in color nor clarity, and the diamond was worth about half what I paid. The receipt they gave me claimed the main diamond was an E and VS1, in reality it was an I and S2.
I am told that IW Marks does their own appraisals so you would never bother to check out if it was valid. The FTC will allow diamonds to be off by 1 grade of color or clarity, but when its way off the shop is in trouble and is breaking the law. Its a sad situation but I do not trust this shop in any way.. If you have shopped here or are going to, it is well worth to get an honest appraisal from and independent company
***Update info. Went back to IW Marks with the ring and the appraisal and after inspection they agreed the diamond was not of the quality the paperwork claimed. Still waiting to get this resolved, but we are still in talks.

If you are buying jewelry or repairing jewelry in Houston, don’t bother going anywhere else! They are HONEST and take customer service seriously! Beautiful selection of loose diamonds and gems, creations, and the best Rolex selection!

Took my wife in to purchase pearl stud earrings to match a necklace I have her some time ago. Wife picks out the pair she likes and I am ready to buy. The clerk suggests I go get the necklace to ensure they match. What a great idea. I go home retrieve the necklace and return to the store. Upon further inspection, they only have one kind of pearl stud earrings just 18 pairs. So the clerk really meant: «bring yours back and see if they match the only kind we have.» I was foolish to assume he meant: «we have so many to chose from let’s get the right kind.»
So whatever, I instruct the clerk to just let me pay and go so I can get back to my day. I hand him my credit card and he asks to see my driver’s license. I ask him why. «So we can put you in the computer.» I tell him no thanks, I don’t want to be in your computer. Then he says: «can I at least have a telephone number.» I tell him no but he continues to insist I give him a phone number. So okay, I make one up. He goes back to his computer and returns saying he really needs to see my ID to make sure it’s my card and not someone else’s.
I instruct him to read the name, and I put the card back in my wallet. Then I show him my ID and walk out of the store without buying a thing. Then went to Nazar’s Jewelry and got a pair that actually match at ONE THIRD the price.
Don’t waste your time here.

My husband and I made a trip to I W Marks from Sugar Land. We were approached the door and were buzzed in immediately. That was it. We hung out at the jewelry counter that contained the rings I was interested in for about ten minutes. We were passed by and made eye contact with at least three sales people who were not helping anyone and were clearly not interested in helping us. We were not so much as acknowledged.
After this gross display poor service and lack of common courtesy, we took ourselves and our money to a competitor where we were treated extremely well.

I bought a ring for my partner here and I was able to get a great deal and great customer service. As gay men, it is sometimes really disconcerting to have errant stares and/​or a barrage of probing questions from a salesperson when it comes time to purchase significant jewelry. The salesperson (Barbara, if I remember correctly?) was nothing but nice and very respectful b/​c I’m sure she knew that we were together.
In addition, my partner has a metal allergy which threw a monkey wrench into things. They carry both titanium and tungsten carbide rings which are hypoallergenic for his needs. We tried a titanium ring to start and of course, he was allergic. We warned the salesperson (Barbara, I think?) of this in advance and when we brought it back, she got approval to have us switch to the tungsten carbide ring. Fortunately, this ring worked out and all was serene in the kingdom.
Lastly, in terms of price and selection, I paid about $ 350 for the ring and we had about 30 – 40 rings to choose from which doesn’t always happen. The ring has been cleaned a few times since and still has its classic good looks. Between the price, selection and customer service, I can recommend them for your next purchase.

I was in the hospital recently for an emergency surgery, and my wedding band/​engagement ring had to be cut off my finger.
I went back to IW Marks for the repair because our jewelry insurance required this. The whole event was like a comedy of errors, and we again received poor customer service. I took my rings to the store and wanted to discuss having them reset. They kept INSISTING, «Oh, No, we can repair this! We can repair this!» I thought that they were supposed to be in the business of selling me new things, but I guess not.
Anyway, I went forward with the repair. All the while, I was getting mixed messages and discrepant information. One of the salesmen was rude, and said «Lady, it’s like a shoe. I can’t tell you how it’s supposed to fit.» Really? Because a shoe salesman can tell me how a shoe is supposed to fit. I was so glad to finally have my ring back on my finger after they did the work, which was adequate. However, having to deal with those people is so horrendous, that I am not willing to do it again.

I recently noticed that the setting in my wedding ring was loose and needed to be adjusted, but I was nervous to have it fixed at a jeweler in Houston since we purchased it elsewhere. After reading several reviews I decided on IW marks, and I’m glad I did. I was greeted by a stately older man who was very friendly and knowledgeable and quickly took care of my ring. This is a boutique jewelry store with beautiful pieces and excellent customer service. If you are looking for inexpensive pieces you will probably do better with another store, but if you are looking for quality craftsmanship and attentive service you won’t be disappointed.

As good as it gets. I’d highly recommend to anyone in the market for jewelry.