Jackson’s Wrecker Service

Horrible, rude, scam-​artists! My daughter in-​law got a flat tire on I-​10 on her way to work. Not knowing how to change a tire, she called me crying. I looked up tow trucks and gave her the number for Jackson’s because right in their web address they advertise $ 65 tow services. The wrecker driver showed up & told her that he was going to move her car because it wasn’t safe to change the tire there. He towed her car to a tire shop a mile away and told her to go in & tell them to change the tire, and charged her $ 95 for the tow! They were called to change the tire, not tow the car. Plus, what happened to the advertised $ 65 rate?! I called her when they were getting to the tire shop & she told me what was happening. I spoke to the driver and told him that she called him to change the tire, not tow the car, and that I needed him to change the tire because she was already late for work. He said that he would. He hung up the phone with me & told her that he didn’t have the tools to change the tire but tire shop did, then he left! Really? He didn’t have the tools?! Even the guy at the tire shop told her that she just got ripped off!
After I got off work, I called Jackson’s. As soon as I asked to speak with a manager, the guy on the phone started getting defensive. I tried to explain the situation, but he was only interested in getting cocky & nasty with me and treating me like I am an idiot. Realizing it was a lost cause and that they do not care about customer service or satisfaction, I hung up. Thankfully, in a city the size of Houston, there are many, many other options. I would push my car myself, before I would ever use them again! Competition is too fierce in this town for this kind of nonsense!

Efficient and friendly — showed up when no one else would even return a phone call.