Jiffy Lube

The worst car service I have ever had. Never again will I ever go to another Jiffy Lube. I just moved to Houston and I was looking for a good place to do simple car maintenance. I went in for a routine oil change. At the desk we confirmed the type of oil I needed and filled in the paperwork. I waited on my car, when they gave it back it seemed ok. I drove home and the next morning while I was pulling up to work my hood had a little smoke coming out of it. I piped the hood and wedged next to my battery was a red cloth with oil all over it. Next to it was a plastic wrapping and a black plastic cap. My car almost caught on fire and I could’ve been seriously injured by a car accident cause by negligence from the Jiffy Lube employees. They were not very professional and they definitely didn’t have good service. I will never visit ANY Jiffy Lube in the country again. Please see pictures.

Do NOT go to this Jiffy Lube, or any Jiffy Lube for that matter. I have had a bad experience with another location but decided to take my car in and get the oil change as my wife and I were about to take a cross country trip. After getting the change and driving home I noticed the oil light coming on. (It had not done this previously). I checked things out and saw that they had indeed changed the oil filter and been under the hood.
What they had not done was fill it back up with oil. Yes, they didn’t put any oil in the car. I called them and they weren’t even apologetic. They did send a guy out to fill it up and had me bring it in to see if everything was kosher. They offered $ 20 off my next change and sent me on my way. I will not be back.

Should’ve gone to a gas station. Don’t go here unless you’re the only vehicle here. Slow, slow, slow! All I wanted was a State Inspection and I’ve been here an hour and a half!

Changed my oil on the Christmas Eve morning in 2015. Everything went well on that day.
Then I kinda of noticed oil stains no matter wherever I parked. Since I don’t have a designated parking, I thought it wasn’t because of my car, until I made a mess at my friend’s driveway. First oil stain ever for that brand new house…
Took my car to an auto shop, being told that both oil cap and filter were loose, they top the oil and tight both ends, problem solved.
Thanks for the sloppy job and late Christmas gift, jiffy lube.

Do not go here! I went in to this Jiffy Lube location in May of last year to get my oil changed and tires rotated before an upcoming road trip.
I had been going here for quite some time, so you can imagine my surprise when I am driving down Holcombe and one of my wheels comes off! To make things worse, I had to leave my car in the middle of the street and run all the way back to Jiffy Lube to alert them of what had happened… because no one was answering the phone.
It was an absolute nightmare and I am just thankful that I was not on the freeway or driving at a high speed when this happened.
Stay away.

Great customer service. Will definitely be going back again. My car was very happy afterwards.

There are a couple of other locations closer to me but the quick and friendly service is what keeps me coming back to this specific location. I usually come early afternoon on a weekday and there is almost always no wait. Of course if you come later in the day or on the weekend your wait time will most likely be longer.
Check for a Groupon deal before you come for a $ 21 oil change! Then you just pay a couple bucks for tax when you get here. Such a great deal!

I went here to get my oil changed on a weekday late afternoon and it wasn’t busy at all. All employees were unprofessional. As I pulled up, they were smoking cigarettes and told me they were out of oil as a joke. The guy who asked what services I wanted/​looked me up in the system didn’t speak very well at all. Another one had his pants half way down his ass. They moved pretty slowly and didn’t take their jobs seriously. I left feeling uncomfortable and paranoid my oil didn’t get changed.

This place was absolutely stellar. The customer service was five star. I have never been treated like this at a service shop for autos. Hands down, this is the my goto shop.

Courtney, the guy at the desk, was very accommodating, polite, and patient. He was not pushy and explained all the charges to me. However, the staff actually handling my car was a different story. I went in for their «signature» oil change package which included cleaning the windows and vacuuming the car. I was in and out in 30 minutes. I was about 10 miles away when I noticed there were still leaves, crumbs, dirt, etc on all the floors of my car! They did NOT vacuum the floors although it is stated on the receipt that they did. Additionally, there were white streaks from dried up soap on the windows.
What bugged me the most was that they ticked those off as «done» on the receipt without actually doing it (i.e. vacuuming). How can I be sure now that they actually filled my tires with air? Or checked the brake fluid, etc? I called Courtney and he told me to come back so they could rectify the problem. So I did. They vacuumed the floors and wiped a couple of the windows. The windows looked pretty much the same prior to the «rectification» but whatever. I just wanted to get out of there and move on with my day.
Bottomline is, they did the oil change fine, but I wish they had accomplished what was included in their package in the first place to have avoided all this trouble.

The service was great and quick. Didn’t try to oversell anything, just let me decide when they gave me the information.

This place was awesome! The guys were super helpful and super fast! Highly recommend!

Not a bad place to get an oil change just an annoying mishap and now i wont come back. During my oil change, the process was fairly quick. I came in and out in about 30 mins. After I left the jiffy lube, my radio had been locked – which has never occurred when I’ve gotten an oil change and typically happens when there’s an abrupt stop of power. The radio lock is used as an anti theft method. It was working before and now no longer does. I have no idea what had happened during my oil change. Anyways, a small oil changed ended up causing a lot more work for me and I have to bring my car to the dealership to get it fixed. Sighhhhhh. When I gave the jiffy lube a call, they were pretty apathetic and didn’t seem to care even though it happened through their services. Bottom line, not worth an oil change bc of all the other issues that came through neglect or inability of technician.

In and out pretty quickly. Got an oil change (check Groupon for a discount) and inspection.

Tuesday AM, first customer. It was raining but the employees came to meet me outside and were very courteous, pleasant and accommodating. They worked on my car (oil change + tire rotation) right away and I was out of there in 25 minutes. Courtney (?) was also very helpful, showed me the computer screen as he was typing up the charges, showed me the CLEAN filters of my car and said it didn’t need to be changed (other places NEVER do this!). He also helped me make a list of when I needed to do specific maintenance services for my 9yr old car. I had a really good experience and would come back to this location every time I need these services!

In and out in 15 minutes on a Saturday afternoon? I seriously doubted it after I saw the waiting room, but these guys did it, and they were nice and thorough from beginning to end. They greeted me as soon as I drove in and then showed me what they had done with the hood open. At the end I left with a $ 10 coupon for next time and a super clean carpet, because they also vacuumed it. The best thing is that they didn’t push me to have other stuff done, as other places often do. I’ll go back for sure.

I went on Sunday morning for a state inspection. I was greeted before I even pulled up to the bay. Every employee greeted me, except the guy in the floor but that is understandable. I was so surprised that every employee said hello. Instantly I knew it was going to be a pleasant experience. It was busy and there were a number of people in the waiting room. Everyone seemed happier than I was expecting them to be. Courtney called my name and car after what seemed to be an appropriate amount of time. He explained everything I needed to do for the state inspection. Very professional and courteous. Pleasantly surprised about this experience.

Great, courteous service. Short wait time too. Definitely pricey, but they check your whole vehicle and vacuum and put air in your tires. I would suggest being somewhat knowledgable about your car so you don’t spend more than necessary. Like any mechanic they will try to add on things. I’ll be back though.

I came in for an oil change and a state inspection today. I also used a group on deal for the conventional oil change. I came in on a Sunday and was in and out within 30 minutes for everything. It went very smoothly. Very professional and very courteous. I had a pleasant experience. I would recommend going here if you’re looking for using services. Ever since the inspection stickers went away in Texas. The cost has drastically dropped it is now $ 25 versus the 40 – 50 bucks it used to be. they did a good job explaining the procedures and the recommendations. Overall a happy experience with this location today. No additional suggestions or any complaints.

Best Jiffy line location in Houston. Good customer service, fair prices, they take good care of you!