Kendra Scott

I was really disappointed in this Kendra Scott store. I’ve been to the location in Rice Village before in Houston and I liked it a lot better. The physical location of this KS is great since it was right by the parking garage. The people here, however, are not as nice. I was greeted by no one when I entered the store and there were workers who helped everyone but me at first (maybe because I am a teenager and therefore is not approached). However, a customer is still a customer and still should be treated well. When I finally found someone to help me, she did help me but didn’t really answer my particular question or help me find what else I wanted to find. A different lady at the register was extremely rude to me. She didn’t even bother to smile at me once and looked down at me when I asked for a birthday discount since it was my birth month and when I payed in cash. She didn’t talk to me at all and had a really bad attitude. I definitely will not be returning to this Kendra Scott again and this gave me a horrible experience at this location. If you live in Houston, go to the one in Rice Village instead!

I am petrified to go shopping at KS. I was given a gift card for Christmas and am not sure I will ever use it. I’ll likely regift it as I expect customer service to be on par with Walmart and the quality to match their jewelry. So disappointed — my mom, sister and daughter all rave about KS and I can’t for the life of me figure out why!

Became a Kendra Scott fan after a recent Unilocal event at my local store, so I had to check out the CityCentre location. It’s about twice as large as the Tulsa location. It’s a beautiful store, with lots of stunning items on display. The store was busy but not overcrowded, and they seemed to be doing a brisk business. Lost a star because I was never greeted by an employee. In fact, I was never really sure who the employees were. They seemed to blend in.

Beautiful store/​gallery! Shopping for Xmas was relaxed & fun. The store served cupcakes & had beer/​wine for a nice shopping experience. Staff was helpful & courteous. Will definitely be back!

I went in your store a couple of weeks ago on a whim. I was greeted immediately. As I looked around, I was approached by a girl named Maddy. She told me she was training, and I was impressed that she didn’t hesitate to ask for assistance when she was unsure about a question I had. She allowed me to look at and try on everything at my own pace, and was so excited to show me all the new items. I tried on several items she suggested and eventually purchased a pair of earrings she picked out for me. As a former business owner, I always want to acknowledge amazing customer service. I just wanted to let you know you have a superstar in the making!

This is my second time at this particular Kendra Scott store. However, this review is based particularly on my second trip.
I went in with my sister and she had her heart already set on the Mara necklace. As soon as we walked in, we were immediately greeted. Please keep in mind, it was raining and we were really dressed down, so being the area and the type of store, we already had ill feelings about being judged. Anyway, immediately greeted by a friendly lady with a smile.
Seconds later, cute curly haired sales girl asks us if we need help. Yes, need the Mara necklace is rose quartz. She immediately takes us to the color bar and shows all the options that are possible for the necklace. While we look, she grabs the necklace my sister is looking for. Not even five minutes later, she brings the necklace and sister tries it on. She wasn’t too pleased with the look as it wasn’t what she thought. The sales girl was so honest, told us that it tends to flip a lot because of the chain and showed us other options that were very similar. My sister fell in love with the Kiri necklace in the abalone shell. It was perfect, dainty, and unique.
Kendra Scott has grown so much since my first purchase there. They had everything laid out beautifully and everything was clean and organized. My only negative comment is about the girl working behind the counter, bagging the purchases. She did not look happy to be there and looked like she had a problem… like an attitude problem.
We will be returning!

I love Kendra Scott jewelry and I love this store. As soon as I came in (& it was super busy) I was greeted and helped right away. My check out experience was also awesome. I wish I would have caught her name, but she was really nice as well as the other employees. I actually had just come from the Rice Village store and left with nothing because the customer service there was really disappointing. I’ll be coming to this store now. Thank you for a great experience!

Went to purchase a pair or earrings and a pendant for an event. Took 20 minutes for somebody to notice me and help me. A girl that ended up helping me was very nice, and I ended up purchasing more than what I came for. However, that being said, when I got into the car and tried the earrings on (I didn’t try in the store, because they don’t sanitize stuff that’s on display), they were waaaay too big and heavy. So, I took them back immediately. A manager had to process the return who was not pleasant to deal with. I was informed that she was doing me a favor because the return policy was either to get a store credit or an exchange for a different item. What if I don’t want to buy anything in your store?! Am I stuck with my purchase? Why would I buy at Kendra Scott or Kendra Scott online if a). I am charged for shipping if I don’t spend a certain amount and b). I cannot return it for a credit card credit?! That’s a very poor return policy in my opinion. I can just as well order through Amazon, Zappos, or Nordstrom and receive free shipping on any order with hassle free returns! I ended up keeping one pair of overpriced earrings. I’m sorry to say, but for the price of the items, I expect better craftsmanship. Also, my 15% coupon for signing up for emails was not honored either. I signed up earlier that morning before I went shopping. So, sorry, Kendra Scott, but your customer service and return policy are lacking, to say the least. I did write to the company, but received a scripted reply back which did not address my issues. Disappointed to say the least.

I love this place! The staff is really friendly and not over bearing. Sometimes it is hard to see what the prices are — someone took all the prices off. Who would do that?

Good products and knowing that they will replace the jewelry at no charge if it ever broke makes it worth paying those prices. Customer service was decent, I had to approach someone at the color bar for help.

So sad… I love KS but we came here especially for special birthday. We got there at 8:10 and they close at 8! They wouldn’t t let us in. :(
City centre is packed… They should stay open until at least 9.
As we walked up, no less than 10 other people were trying to go in too.

Very rude girls who work here. I was in the store for about 10 minutes before any of the sales associates stopped talking to each other to go see if customers needed help. No one was paying me any attention so I eventually had to ask a lady behind the desk to help me. She obviously did not want to as she rudely said «I’ll just leave you to browse» and walked away after about 5 minutes. I was in the store looking for a gift for a friends mom who I had never met, so I really did need help. I was so over it at that point that I just chose a set of earrings but they didn’t have a tag and they were the only pair in that colour. When I went to checkout, I told the lady that they were a gift and could she please either take a tag from another pair or get me a pair with a tag because to gift something without a tag is very tacky. She looked at me like I was literally crazy and said it shouldn’t matter because she would give me a gift receipt. I explained to her again that it’s tacky to gift something without a tag and further explained that the gift is for someone who lives in Europe and a gift receipt is useless. She then made it seem like I was inconveniencing her as she went to the back to get a pair with a tag. This took nearly 30 seconds, yet she wasted 5 minutes of both of our times arguing with me. I thought that Kendra Scott was meant to be a nice brand with great customer service, yet this is not what I experienced on this day. To top it all off, everyone in the store was offered treats and refreshments except for me. It’s safe to say I won’t be shopping here again. It’s a shame because this store was my go-​to for small gifts like this.

Poor customer service

I went to exchange a pair of earrings I received as a gift for ones of a different color. I was greeted at this store by two young ladies who were holding the doors opens for guests, which was lovely except that I wasn’t greeted with any type of hello, how are you– or friendly smile, like you would expect an employee to offer an incoming customer; they continued on their own conversation amongst themselves. Another fault I find with the staff, coinciding with their unfriendly demeanor, is for example I was browsing through the store and being very crowded anyways, a girl who works there was straightening up the drawers and making them more presentable– which is totally understandable, but when a guest is trying to look for pieces to potentially purchase, then it would be courteous of the staff to step aside and allow the shopper to browse; instead as I waited patiently for her to take forever to tidy up the drawer, I got the sense she took even longer knowing I was waiting for her to finish to spite me and made me felt Like I was being rude for expecting her to move aside. Overall the service is extremely poor, and it’s unfortunate because I love Kendra Scott as the designer, I wish I could say the same about her employees and the way her stores are managed.

I think the service here is hit or miss. There was one young girl with long dark straight hair (don’t remember her name) but she was very helpful, friendly, and patient. She was probably the most helpful one I have dealt with there!

I went to purchase some earrings and a necklace today. I walked in knowing what I wanted, but was still needing some assistance on where to find the pieces I liked. The older employees didn’t even look my way to help me… but a younger employee came over to help me and she was a joy to work with! She helped me pick out the earrings that were best for me and the necklace I was looking for. Great customer service on her part. Will be back in the future!

I’m a fan of Kendra Scott jewelry, it’s not super duper expensive and you can get some cute pieces with style. I recently visited this City Center store after wanting a birthday present for a friend. I chose a pair of earring for her, and one for me. Well, the friend and I broke up, and there wasn’t a need for her to get my super awesome Kendra Scott pair of earrings. I popped back into the store just a couple of days later, and they don’t accept returns only store credit. I honestly hate when stores do this. Granted I can easily find something for an exchange, but just because of this return policy, it leaves a bad taste in my mouth.

Even when busy the store was clean and orderly, but I had to wait about 10 minutes at the register to be checked out, because every associate disappeared from the floor at one time.
Most aren’t friendly, but once in awhile you’ll get one that will actually smile.

Kendra Scott Jewelry is a very interesting concept. Her store specializes in what I might call high-​end costume jewelry. They use semi-​precious looking stones and take standard settings that they’ve designed. Then, at the color bar they can customize the earrings, rings, bracelets, or necklaces to be customized the way you want it to look. While this sort of heavier-​looking jewelry is not my style, I was thoroughly fascinated by this place. Nice service, and they’ll wrap your purchases in a jewelry bag and then put that bag into a nice, paper shopping bag. The aesthetic is great for a gift.
Right now, they are in the process of changing out their CRM (Customer Relationship Management) software. And as such, I think you’d have to walk into the store again to be added to the new database. This presented a slight problem when my friend, who quickly became an avid fan, was trying to figure out how she might use her 10% off whenever her birthday came around. My friend lives in Cali; these stores are only in Houston. They basically told her, «You’d have to come back, in person. No one else can represent you for your birthday.» This is a standard response. However, they could have upped their system for handling this to earn a fourth or fifth star.
Perfectly lovely place for those who like statement jewelry. Lovely interior design.

This is a beautiful location just as the other location in West University, but I must say the parking is a bit more difficult here.
I came here yesterday to purchase some earrings I had been stalking online on the day they were released. Thanks to trusty ol’ Facebook, I knew that if I got there early, I would be able to get a free pair of earrings with my purchase. Lukily I was able to snatch up the free pair!
Though I was quickly in and out, the staff was helpful and super friendly. I love my new jewels! Wearing them right now actually :)