Kohl’s

I seldom go to Kohl’s, but when I went recently, I remembered why: there are no sales personnel anywhere. If you’re looking for an item, need a different size, etc., you’re on your own. There’s no «red phone» or anyone in sight, except the poor stocking girl frantically working to keep the dressing rooms cleaned out. And stores wonder why people are turning to on-​line shopping. I can tell you why: if you’re on line looking at an item, you can «chat» usually immediately with a person who can assist, look up information, etc. Yes, there are racks and racks of clothing, but nothing seems to be organized. I mean, is there a Juniors Department, Misses, Casual Wear, name brands, Women’s? There are no signs directing someone who is not familiar with the store. Everything is jammed in there. Frankly, I’d rather pay a bit more and have some organization and assistance when needed.

This location is just like every other Kohls I have been to — clothes are all picked over and put back on the shelves poorly, very little semblance of organization on most racks. Decent clearance sales and plenty of $ off with in store sales, coupons, and Kohls card.

Worst customer service! The store manager samuel duke told me «i say no to the customer». and was very rude and disrespectful. I will not be shopping at this kohls anymore!

Yesterday, ½/​16, I went to kohls looking to use the gift cards I received for Christmas. I found a nice bed set, but unfortunately there was only a Full size. I needed a queen so I asked an associate, Edwin, for help. He attempted to figure out if they had one in stock, but didn’t know how. Instead of saying «sorry» and moving on, he found another associate, Carmen, to help me. She had to get creative to find the queen size SKU, but when she did she was able to look it up in the computer and radio Edwin to look in the back where they had not one, but 2 queen sizes in stock. This whole process took close to 30 minutes, but I was willing to wait.
I greatly appreciate both Edwin’s and Carmen’s help, however I am frustrated that kohls hasn’t trained their staff on how to look up a different sized item when a customer requests it. Not sure if the bigwigs at Kohl’s will see this, but hopefully they do and reward both Edwin and Carmen for their great customer service and begin training their staff to better serve their customers.

Kohls doesn’t have the friendliest, most helpful associates or even really good prices BUT I shop there regularly because of their amazing return policy. I love the fact that the company stands behind their products and will allow you to return any item at any time for any reason. There are never any questions asked. The associates and trained to accept ALL returns. Also, if you make a purchase via debit card, it will be returned as cash. They do not return to the card unless its credit.
Having peace of mind when shopping is important. I love the clothes, but they can be a bit pricey. They always send coupons for 15−20% off and frequently have opportunities to earn Kohls cash. Until recently, you could even redeem your expired Kohls cash. I hoping they go back to that policy because I always forget to use mine.
Also, if you do not have a coupon, ask the cashier if there is a coupon available. I’ve done this twice and got 15% off both times.

The three stars is for this being a solid last minute resource for my Halloween costume and the item actually being on sale (as things usually are here). I am taking the time to write a review due to the dissatisfaction I had with the manager on duty. I did not care for nor appreciate the insulting tone in which he was speaking to his Hispanic employees. I did not have the time to comment or intervene but the experience has left a sour taste in my mouth and I will remember it the next time I am debating on which department store to visit.

I use to never go to Kohl’s because I had the hardest time finding things. The past couple of years I’ve found some great deals and cute clothes! If you sign up for their deals you will get emails weekly with deals for in store and online. I did a lot of Christmas shopping online through Kohl’s last year and got great deals. This store is clean, organized and the employees have always been friendly.

I have yet to have a bad experience here. The staff are always friendly, and more than willing to help you. Their perfume, jewelry and makeup department is pretty cool. Plenty of samples are laid out for those of us indecisive shoppers. Men’s clothing and women’s clothing selections are decent and reasonably priced. Their shoes are ok but nothing to satisfy my fancy, nothing can compare to DSW (love that place) oh and their home goods and cooking utensil section is plentiful and carries a wide variety of brand name items. They are always having great promotions where if you spend $ 50 you get $ 10.00 to use on your next visit. Or if your email is registered with them they are always emailing you «special» coupons. If they ask you at checkout whether your a rewards member or not and you are NOT, then you better sign up for it and start collecting points with every purchase you make by simply giving the cashier your phone number and soon those points will amount to $$$$ off! This place will be around for a while, they are family friendly, not uppity, their prices are good for the quality. Their store hours are more than accommodating. I could spend hours here and still not have explored each and every single item… Yes it is that cool!

I would love this place if it was not for one fact, if you have a credit card from Kohls there is two was to pay, call and give someone over the phone your bank info or go to a Kohls location and pay cash or check. I did not know checks were still being used, and the whole cash preferd thing sounds like some sneaky tax stuff. I would have given Kohls 5 stars if it was not for the 1980s style credit card paying system, maybe they will come into the 21 century this year.

Save 20% on your purchase by applying for a kohls charge card. Or if you’re not into that join the yes 2 you rewards program and get paid for shopping at kohls.

Three stars instead of four because of the little screens. I couldn’t figure put the price for anything I looked at so I didn’t buy anything.

Yes, the store is usually a little unorganized. Meaning their racks are not always kept perfect. I’d call it messy. But if you know what you are looking for specifically you can go to that one area and poke around a bit and find items you need. They do have a nice selection of moderately priced casual dress clothes and I like that they carry Levi’s and Lee jeans. Both fit me well.
They have the Croft & Barrow line and it’s pretty cheap pricewise but not material wise. I buy a lot of this maker’s shirts and shells and they launder great! The Jennifer Lopez and Daisy Fuentes lines fit a real sized woman well. You know what I’m talking about… it’s not «skinny» or sized small.
No, you aren’t gonna get personalized help. Quite often the only employee I see is the one that checks me out. But they do let me keep my hangers and they do have some great sale racks. Sizes are limited… very limited… but the prices are great if you can find one that is yours.
I absolutely hate clothes shopping. Trying on and having to go back out for a different size, having to search for anything my size or something that’s not designed for a teen or a twig or a grandmom and often having to drive to several places to find what I need all add up to Grouchy Leslie.
I detest malls and fancy overpriced boutiques. If I could shop online for everything I would.
But when I need a pair of jeans or some slacks or an inexpensive blouse in a pinch I head here first. They usually have things in my size and the prices are more often than not well within my comfort level.
My wife recently took a new job and needed some new slacks immediately. We found 4 pair of nice slacks that don’t require dry cleaning for $ 127. Parking was quick and easy and the cashier was very friendly. We also didn’t have to hang up all the pairs of pants that she tried on… they have an associate that does all that for you. Just hang them in the fitting room.

I was expecting this Kohl’s like the rest I’ve been to but I guess not all Kohl’s are the same. The store was so messy and out of inventory. I can’t find anything I needed and the shelves was literally empty. Everything was either misplaced or they didn’t have it in stock. The staff wasn’t helpful and it seems like they were all bunching up gossiping when they could of organized to store or help out the customers. I was very disappointed and I will not be back.

I have been shopping here for a few years. Every time I walked in, I had to remind myself the reason that brought me there. Otherwise, I’ll waste my time to search for best deal through those overly priced items and I get the true price after calculating after discounts.
Lately, I’ve been noticing the customer service reps have been lacking in the product knowledge. They thought ringing up the merchandise and stocking up were just enough. When i asked a specific question on a pair shoes or kitchen item, no one seemed to give me a satisfying answer or just a deer in the headlight stare.
Few weeks ago, I bought a name brand cookware set, because I was lured by a $ 5 store coupon on top of 30% discount and with the opportunity to earn Kohl’s cash. That was a disappointing experience. At the check out, I asked the cashier to apply the coupon and discount to my purchase. Instead, he invited me to sign up for a reward program and saying that was his first day. I felt for it. When I got home, I realized that he didn’t apply the coupon. I ended up taking the set back due to poor workmanship. Then, the guy at the customer service desk put his head down on the counter like he was so tired to stay awake.
After returning, I bought a feather down pillow. I was so mad when I got home, it smelled like head grease. I had to get it dry cleaned.
Finally, I decided not to activate the reward card and tore it up. I am done with Kohl’s. I don’t think it’s worth my time to shop there. After I spent over $ 5 on tolls and hours of research. I will, however, shop on
.

If I could I would give this store a –5,000. I didn’t even have to step foot into the store to know that the service I was going to receive would be Horrible.
I called to see if they had a certain item in-​store that I saw on-​line, when speaking to one associate she addresses herself as «Mrs. Obama»… So when asking her name again she giggles and tells me Erika.
Anyways after being placed on hold for more than 20 mins another associate comes to the phone and ask me what was I holding for and I tell her, so she tells me «Hold on because I have customers here that are more important than you» in a very thick accent. I was placed on hold once again and another associate comes to the phone who obviously didn’t know how to use a multi-​lined phone and ask me what I was holding for I tell her that I was one hold because someone was checking to see if an item in store. As she says «ok, please hold» she keeps the phone off the line and then hang up. Luckily, I didn’t have to call back because there is a delay on my phone and another associate comes to the phone and ask me to describe what I was looking for.
After I was placed on hold for about the tenth time and speaking with 12 associates later, someone finally finds the item and place it on hold only because their supervisor was in the background.
Needless to say, I ended up not going to pick up the item because it’s Christmas, I’m in a god mood and I don’t it to be ruined by a bunch of catty Kohls associates who doesn’t know the meaning of Customer Service. I would never recommend this particular Kohls location to anyone (maybe my worst enemies perhaps). I do like what Kohls have to offer and I will continue to shop here but just not at this location.

a lot of good deals I went here for a black friday, and it was crazy. I like how the price tags are digital that’s pretty cool.

I actually enjoy coming to this Kohl’s and I don’t understand all the negative reviews. I’ve never been a huge fan of associates coming to ask me how I’m doing every 5 minutes. I enjoy the search through the 40−70% racks. I feel this sense of pride when I find an item on super sale without anyone’s help.
It’s true that usually only 2 or 3 registers are open, but I’ve never had to wait more than 7 minutes to check out. And let’s be honest, sometimes it’s not that terrible of a thing in life to have to wait to check out. In fact, while you’re waiting in line you may realize that pair of JLo pants that were super cute and a size too small but maybe if you don’t eat out for the next month you’ll be able to fit in them aren’t really worth it after all and you’ll save yourself $ 30. So it all depends on how you look at it.
The purse section is usually a bit frazzled, as is the jewelry section. But if they were all neatly aligned and set up, I wouldn’t have the chance to get a thrill from finding that sequined Vera Wang clutch purse that matches my LBD right under all the Elle hobo satchels.

I always said I never liked Kohls and this trip just proved that.
I came here to find a gift that my father saw on the website. When I called to check the item availability, the associate I spoke with had no idea what I was talking about. So now I had to come in and search.
The store looked like a tornado hit it. Messed up shelves, merchandise carelessly thrown around., ridiculous. I made my way to the department I needed and began my search. That’s exactly what it was because there wasn’t a store associate anywhere on the floor to help me.
I get what I need (finally) and head to the register. There’s only 2 registers open on the side of the store I’m on (only 3 open on the other side)… Really? 5 out of 12 registers open on a Saturday a week before Christmas?
After I pay, I ask for a box for the hat I purchased and they don’t have any but he offers me a small box that wouldn’t even fit the hat… Gee, thanks.
Overall a very disappointing visit and I’ll seriously reconsider coming back.

Used to like its not affordable.
.im bck to school shopping the Junior selection sucks!!! My daughter in lv with overpriced Sandals so i buy the light/​tan Candies, Clinque Happy, MUDD ring for way to much.

Call me crazy, but I really really like Kohl’s. Inexpensive clothing, mostly good deals on lost of other things. basically a nicer Marshall’s. I have definitely had similar «less then par employee» experiences, but my most recent visit was great. The employee was very sweet, cheerful, helpful, you name it.
sidenote: their jewelry/​purfume stands typically look like tornado victims, but if you sift through them, you are bound to find cute things.

This place is a mad house… maybe it’s because I happened to go here during tax-​free weekend, but still it was crazy!
This was my first visit ever to any Kohl’s. I wasn’t sure what to expect. I was able to check out the women’s clothing and found one shirt that I liked. The bonus was it was marked 45% off. There appears to be a super sale on clothing right now. There appeared to be everything in this place: clothes, children’s items, housewares, etc…
I appreciate that they have ONE line feeding into the registers, I hate when I pick the wrong line and this eliminates that.