Kwik Kar

We had come here for basic maintenance on a regular basis for a few years. One week ago, my fiancé took her 2012 Elantra in for an oil change. The folks there convinced her she needed a full engine flush for well over $ 200.
Upselling is annoying, but good consumers should be able to handle it. However, Hyundai has released two technical service bulletins specifically saying they do not recommend engine flushes, and that having one may void the power train warranty. This means that these car experts pushed to sell an expensive service on her that the manufacturer says could be harmful to her car. Unconscionable. I will never go here again. The reviews below about the new management must be right. These guys are untrustworthy (knowingly sold a harmful service), or incompetent (weren’t aware of the two technical service bulletins). Either way, not someone I want to do business with.

I agree with Kevin that it feels like something’s changed here. My synthetic oil change was $ 30 more than usual, they continuously tried to sell me new services, and they may have damaged the plastic underside of my car. I don’t think I’ll return here after 8 years of patronage.

According to the manager of another Kwik Kar, this location has changed ownership and replaced its previously high-​quality and high-​character employees with different ones.
This was apparent when I came in for brake repairs. The repairs done caused other issues, and I had to come in every day for an entire week. The manager, Steve, and his techs would «perform» minor fixes that I wasn’t allowed to oversee. The problem was never fixed. It seemed like their plan was just to wear me out. It worked. Attrition is powerful and it got me — I had to go elsewhere to get this figured out. Steve and his guys will never know that (nor do they care).
The regional manager is very difficult to contact. They gave me his card, but all it has are the phone numbers of each Kwik Kar location in Houston. You can only leave messages for him or catch him at the right time at one of the locations. I did end up speaking to him, and after a series of phone calls, he agreed to refund me for brake pads that were put in incorrectly.
Stay away from this location if you can. They have a Heights location; if you feel compelled to use Kwik Kar for some reason (coupon, etc), go to that one.

Don’t let the name fool you. These people are slow as Molasses! There is nothing Kwick about them. Came back for a state inspection because my tires need to be replaced. That’s all. It took them at 30 mins once in the shop to finish.

For honest, friendly service at the right price look no further than Kwik Kar. The crew take good care of you and treat you like family. I’ve given them by business several times and never regretted it. Give them a try!

After receiving absolutely horrendous service at Jiffy Lube down the street (don’t ever go there!) I stopped by this place. I’m so glad I did. The workers greeted me right away and were so professional and courteous.
Got an oil change in less than 15 minutes, and was not pushed to buy a bunch of upgrades, definitely a good thing. It was a decent price, too. Not the cheapest price I’ve ever paid for an oil change, but nothing I would consider expensive either. I’ll be back for my next oil change.

Great service with 2 hours. Steve did a great job at diagnosing the problem. Even though the part had to be purchased at the dealer, he was able to fix the problem.

Nice staff, clean garage, prompt service.

These guys are fantastic. Honest mechanics who take pride in their work are hard to find, but that’s exactly what I found here.
I came for a simple oil change, and asked them to alert me if anything else needed fixing. Expecting a laundry list of ways to spend all of my savings, I was surprised when the only suggestion was to change the filter. I left happy.
On my ride home, the engine temperature light came on. I called them up and explained the situation and they promptly asked me to return. They fixed the problem and charged me nothing.
Their service is efficient, their mechanics are professional, and their facilities are clean. They will now become my regular mechanics.

I own a new vehicle with less than 15,000 miles on it, and ONLY use Mobil 1 synthetic oil. The owners manual suggests I can change the oil every 10,000 miles with conventional motor oil, but I change it every 5,000 miles with fully synthetic. Needless to say, I go above and beyond preventative maintenance when it comes to my oil changes.
When I brought it in to this place for an oil change and sat in the lobby, they came in and tried to upsell me on a new air filter (no thanks, just shake out the dust). But THEN they came in and tried to tell me that there was already build up in my engine and that I needed a transmission flush. I find it insulting and offensive that you would even attempt to tell me I need a transmission flush on a vehicle with 15,000 miles on it, and I feel sorry for the people that fall for it and fork over the cash. Never again.
Stay away from this franchise, at ANY location.

Excellent and thorough service. They are like oil change and regular maintenance butlers. Ask for roman.

Terrible overall customer service. Attendant did not ask type of oil I preferred nor did he check the sticker that showed synthetic was used the previous time before completing the oil change. I now have standard oil in my car for the first time as a result.
I asked the attendant to put air in my tires when he did the rotation. I noticed as I drove away that the sensor still showed that the passenger side tires were low, but the drivers side was now at the recommended level. I returned the the station to ask the attendant to double check the pressure on the passenger side. He was rude and short and said he had already filled the tires to the pressure I requested. I asked if he could double check. He quickly checked the pressure with a gauge and told me, «36 like said» and walked off into the garage. His mannerisms and tone were completely uncalled for. I will not return to this location.

I normally go to firestone locations and upon reading the Unilocal reviews stopped into Kwik Car instead for an oil change.
The location was staffed with two men this afternoon who were friendly and polite. Almost immediately one of the gentleman came Into the seating area to make sure I was aware that my vehicle takes synthetic oil (costs is significantly higher than non synthetic) before doing the change. I already knew and definitely appreciated that they ASKED before charging me and doing the work.
As I was waiting I could see both gentleman working on my car– one changing the oil and the other vacuuming my floor mats! WOW! Seriously stellar customer service!

These guys are friendly and efficient.
There were 2 cars when I arrived on a Saturday afternoon and with an oil change and vehicle inspection, I left about 30 minutes later.
Usually when I bring my car in somewhere the guy tries to sell me this or that, or wants to replace a bunch of stuff. At Kwik kar they only asked me about 1 thing and given how long it had been since my last car service, I probably did need that.
No complaints, I’ll use these guys for an oil change again.

Returned for the second time. still great service and great staff, hard to find in auto service these days I feel. Highly recommend

Fast, friendly, knowledgeable, and informative. Everything you could want from a lube & inspection place.
No wait on a Thursday, plus I was in and out with a fresh inspection and wiper blades in literally 20 minutes.

Went for a simple oil change and was in and out in 20 minutes. Probably the best oil change experience I’ve had in a while, they do try to get you to replace your air filter and flush fluids etc. but they aren’t rude about it when you say no. Highly recommended!

Very fast service, excellent employees.
They checked my tires, cleaned my windows, replaced my wiper blades, changed my oil, and put in windshield wiper fluid, and cleaned the outside of my car.
They also vacuumed the inside of my car, all for under $ 100.
This is a great deal, plus good prices, and very friendly, they also show you the bill and how much everything costs. Great waiting area as well. Would return!

I was so thankful that their business is seven day a week, including this long weekend of the labor day.
I visited my friend on the Saturday. By evening, my Eclipse decided not to start. I’d thought that (I and) my car would have to stay in the area until Tuesday, after the labor day to get my car fixed. Luckily, I found the shop with the help from my friend.
I called slightly before the business hour; my call was picked up by James. And, he couldn’t be more helpful. He found the problem in no time, explained everything in detail, and provided me with options. On top of those, James was very professional and courteous so that I have to write my first review on Unilocal here.

Clean facility, friendly staff & quick service!
I went for my state inspection and the attendant vacuumed the sand out of my car for me! That was a wonderful surprise!