LA Fitness

Insanely horrific customer service I was approached by a trainer here! I was working out in my zone and he told me to get out of that space bc it’s was for only personal training Zone.
I responded by surprise; «well that’s dumb since we pay for a membership here to have access to the entire gym»
His Response: why is that dumb? he said do you know how much people pay for these sessions!!! Hundreds of dollars it’s a car payment. Not only was his comment insulting but if I was to pay hundreds of dollars on any membership I expect amazing customer service unlike here. I come from orange theory & decided to cut back on my expenses & try this gym out. It’s week 2 and I’m I will cancel my membership due to this incident.
I’m so disappointed on how I was treated today.
I will be joining my gym again where I get treated equally. And definitely not the way he responded after insulting me «go ahead and talk to a manager and cancel & I’ve been here for 8yrs «
Well Congratulations to that trainer you just lost a customer after just 2wks into the membership.

I have to say that this was the first location I was impressed by, besides my location on Westheimer. The gym and equipment overall was clean, weights were racked. Sauna temperature was perfect, locker room was clean. I plan on working out there more often.
Good job to the manager and staff

From California came to vist Texas for awhile Honestly love hospitality! Amazing Employees! I feel like this seems like a paid review lol but the fact of the matter is in shocked to see low reviews, honestly for being a LA Fitness member in California in Pico Rivera for 3 years and never really had a club stand out to where it felt like a signature club with the misfortune of all towels being washed at the moment. plus who ever idea was it to make the Gym Dim Bravo And one last thing! Shout out to Vince GreenHouse who verified that I can use my membership at this facility. Offered me a tour…
Excuse my language but he f***ing blew me away, That day was the moment I realized what southern hospitality is and that made my trip to the south! Well and to vist family of course

Very clean and nicely organized. People don’t stare at others while they work out and there is not a judgmental atmosphere. Everyone is very courteous and friendly. I had to leave this gym because I moved, but while there I trained with Niki. I highly recommend her to anyone! I trained with her for about a year and looked forward to my sessions every week! She taught me so many new exercises for each muscle group and was very supportive and motivating. Definitely recommend this gym facility and also Niki for those looking for a private trainer.

It is the more dirtiest of all locations, and the jacuzzi water is green and smells really bad

I have been going to Bryson for personal training for over 3 months. Bryson is as good as it gets! His workouts are intense and empowering. I have seen excellent results and can’t wait to see what the next 3 months will bring!

They’ve now roped off the personal training area, so med balls, bosu balls, and step up boxes are inaccessible. If you work regular hours, forget even trying. 2 deep wait for just about any machine. If you know what you’re doing and just want to get an efficient workout in, this is not your gym. Total disappointment.

The gym itself is pretty standard for an LA Fitness: lots of machines, good classes, and centrally located. The gym is slowly making improvements with their equipment (you have to keep in mind that thousands of dollars of equipment cannot be changed overnight). The price is great and there are always deals when signing up for memberships. Plus a member can sign up a VIP guest who will have access to the gym with or without you for 2 weeks. This in combination with the ability to visit multiple clubs is a huge perk. The locker rooms are kept clean and smelling good, the members are always friendly, and staff works hard to keep you happy and coming back. Just because the club is one of the older facilities should not mean a thing when it comes to health and fitness. It gets the job done if you are actually there to work and not perch on a lat machine in hopes to find a significant other.
Jasmine and the training staff are wonderful. While there were a few ups and downs with trainers, I have been THRILLED with the new team that Jasmine has assembled. I currently work with Kelsey and she is so knowledgeable and motivating. She listens to my concerns about past injuries and really targets the muscle groups that need the most work.
When signing up for training I was very hesitant but Jasmine, the PT Manager, was so thorough when it came to explaining the packages and making sure my goals were met. Jasmine is not another person that just passes you through the system and collects a paycheck. She legitimately cares about the people she sees, whether they purchase a package or not. She checks in with me, asks how I feel about my trainers, and listens to my concerns.
I workout here 5 times a week and have been happy with my experience.

This is probably one of the sadness LA fitness in Houston. This gym is really dark, not much lighting. Where the free weights are located is even darker. It felt like I was in a cave. It’s a small compared to the other LA fitness gyms.
Like others have noted dont’ expect much out of this gym, need motivation? Well this gym will probably motivate you to go to another one. Eppp…

This facility is a complete cluster f. Weights everywhere. Clearly posted signs to re-​rack your weights, which obviously no one follows. Staff could care less as well.

First workout at this gym today. I can give you a first-​timer critique without any bias. First, just moved to Houston and have been a club member in Chicago for the last 26 years. The club I left was perfect in every way. I joined the club near my house, but it mainly a weigh-​lifting (and taking sets of selfies) gym with some machines forced to watch crummy channels that didn’t appeal to me. Nevertheless, I was looking for gym with a pool and a hot tub. Two (2) things I miss about my home gym. I’m not to finicky about pool water quality, as I did about 8 triathlons around houston in 2015, and man-​o-​man, did we swim in some funky waters around here. Lot of manmade subdivision ponds and smelly marinas. I just need a semi clean pool and a very clean hot tub. The pool was fine, however I’m a little worried about lane availability because of all the kids taking swimming lessons. I didn’t ask about lane sharing with those instructors. Hot tub says 10 person limit, but it is actually a one (1) person jacuzzi because there is only one strong water jet. The others are just those pesky air bubblers. I got lucky and got that jet. It did a great job on my knees and calves.
The locker room was very clean when I was there, but the place was also pretty empty. If it’s like any other men’s locker room, there is ALWAYS a percentage of members that are lazy and selfish that cause locker rooms to get funky and messy. Even at my home club in Chicago, which was very high-​end, we had members that shaved in the steam room and saunas, leave towels on the floor, we had some leave newspapers in the steam room after the steam soaked them. One guy hikes his foot onto the sink vanity and performs his private man grooming above the tile floor.
Lastly, I sort of disagree with the reviews about lack of maintaining machines. I think they’ve done WAY too much maintenance. The treadmill I ran on was ancient. They are way behind on treadmill technology and comfort. There were several out of order, which brings me to my only real negative issue. Once I found a working treadmill (it was very rattly, though), I was forced to watch the program on the hanging TV that was nearest me. And, I needed to have an FM tuner on me to even listen to it. I did have an Iphone, but there is no APP that can turn the phone into an FM receiver. I have radio APPs but those are web based. I was told that I need to buy a old IPod Nano with an FM receiver. Every health club treadmill I’ve ever used has headphone jacks. My Chicago club, we had 15″ LED TV’s built-​into every machine in the club where you had a choice of a full cable TV package, including HBO. I used watch an entire HBO movie on a stepper, elliptical, or TM. Also, because of the long arching area for the cardio machines, the TVs were spaced fall apart and virtually impossible to watch a program that was not directly in front of you. In short, instead of picking a program you want to watch and then get on a machine near it, the working/​available treadmill picks your show for you. Since I could listen anyway, I just starred at the walls and cut my run a little short due to boredom. I hope they read these. They might be buying the obsolete treadmills when High-​end clubs upgrade. Not only did we have these built-​in TV’s, you could also choose scenic routes all over the world to run or bike. Real video that moved at your pace. I’ve run the greatest trails and most awesome beaches in the world on those machines.
That’s about it. I hope to use that basketball court, and meet some members that want to play racquetball, For the money, this place is perfect. I also recognize that for the fee we’re paying, they can provide the $ 5,000 treadmills with all the embedded media. Looking forward to my 1^st yoga class tomorrow night.

It has been a while since I have been a member of a large gym such as LA Fitness. We recently joined LA Fitness in anticipation of the new one coming to Yale St. (Supposed to be opening mid September). We’ve been coming to this location for a few months and I am generally happy with it.
Lots of equipment and machines. I can go at odd hours during the day when most people are at work so I never have to wait for equipment. It can of course get busy during peak times after work but even then I’ve never really seen people having to wait.
This particular location I believe has been around a while and is starting to show some wear and tear and could use some updating. However, it is really clean. There is almost always someone vacuuming or disinfecting equipment.

I’ve had a membership here for years and while it’s nothing like the perfection of Lifetime Fitness, I can actually afford this place. LA Fitness is overall great, good machines, good atmosphere, and even the trailers don’t hit you up/​upsell you for personal training sessions with them.
The only thing keeping this location from 5 stars is occasionally the men’s locker rooms have a funky smell, and spills on the floor (what’s up with people being so damn messy) and in the bathroom (people are just digusting in general!) aren’t cleaned up as quickly as I’d like. Sometimes items (like broken toilets, machines, water fountains) take weeks or months to repair, right now some of the showers are missing their curtains.
But I still won’t go anywhere else. Until I win the lottery, I guess.

This is the worst experience i’ve ever had in my entire life.
On Monday August 31^st, i joined the gym over the phone because of its close proximity to where i live. I had previously been with 24 hour fitness for many years, but i finally gave up on their lack of customer service and member retention.
I talked to the GM of this location, who quoted me a price of $ 29.99 including Racquetball, and a promo involving no initiation fee. I joined thinking that I had gotten a good deal. He informed me that my profile would be made active in a few minutes as he entered my details in.
Fast forward 12 hours, my account is not activated, and when i called back to find out why, the GM responds with, I’m a busy man, I promise I will have it activated for you in no time.
We visited the gym in the evening and there were several violations that put us on edge. Sections of the gym were unclean, under construction without blocked off signs, and most importantly the kids club access door was propped open, with no visible security.
the next day, I gave them another chance, so i logged onto my app only to find that my account was still NOT SETUP… at this point i was getting frustrated so i called into the gym to find out the problem. once again the GM explains to me how busy he is… and then after 3 minutes on the phone he tells me he has ANOTHER CUSTOMER to attend to and hangs up, but before he does, he states, «Stay by the phone my man… I’ll call you back in 10 minutes». Needless to say, he didn’t call me back.
Now we’re at Thursday… all I want to do is go to the damn gym and enjoy a workout. I wanted to play racquetball, so I thought I should reserve a court through my app. I go to the reserve court section only to find out that my MEMBERSHIP IS STILL NOT ACTIVATED COMPLETELY. I call the gym AGAIN and politely ask to speak with the GM. As usual he’s unavailable and so i leave a message.
He calls me back an hour later and starts off with this: «BRO you CANNOT keep calling me every day up here. I’m a busy man, I have customers all day long. Furthermore you cannot get angry and leave threatening messages with my staff» I explained to him that I did no such thing, and that i just wanted my membership to be complete. With that, he informs me that HE CANCELLED MY MEMBERSHIP. Yes you read that right… he cancelled my membership without my approval, without consulting with me, and without ever setting it up.
Needless to say, I called Corporate LA Fitness, and I expect that proper actions will be taken.
I’ve never been so insulted, so belittled as a paying customer, just trying to get a workout. Want customer service? Don’t go to LA Fitness. You’re just a number. They can’t deliver on their promises, they don’t follow the rules, and god knows if they even clean the equipment.
Dear LA Fitness — Want to stay BUSY? Teach your EMPLOYEES TO RESPECT OTHERS AND DO THEIR JOBS.

It has been lots of years since I’ve been to a gym. I’m more of an exercise-​on-​my-​own kinda gal. But when my boyfriend joined LA Fitness and asked me if I wanted to do a two week trial, I said yes.
I went almost every day of that trial period, and fell in LOVE!
I spent most of my time there in the group fitness classes. Zumba is my favorite! I have so much fun and the instructors are great. So, fast forward two weeks, and I knew I had to join. It’s been almost a month now, and I am still going 5 – 6 times a week to the classes. Love, LOVE!
I don’t spend much time in the weight area, but it looks like there is a lot of equipment. There are a lot of treadmills, elliptical machines and stationary bikes. A few rowing machines. A pool, basketball court, hot tub, dry sauna. I’ve been pleased overall.

Horrible!
I’ve been at this location once and I promised my husband I would never be back at this location!
Poor maintenance!
Always crowded!
Funky smell!
No towels at all!
Old equipments!
LA signature at Richmond Ave. is so much better, is worth the price!

The maintenance of this place is terrible. Fifty percent of the trail machines are broke with a tag that says they are waiting for service, since more than 4 months ago. They AC does not work sometimes and the racket court is being repaired for more than two months now. The pool is also «under maintenance».

So I would say that this gym is ok if you don’t need a trainer or have to deal with management overall. To be fair like most gym chains — its run like a business and from that mindset I think helping the customer is lost — everything revolves around how you can get more money from the customer rather than helping them to achieve their specific goals.
Gym membership: Don’t deal with them in purpose unless you know how the memberships work — I would simply suggest signing up online.
Parking: I haven’t had any issues with parking going at different times of the day and different days of the week — I would however suggest NOT leaving anything valuable out in sight.
Management: I have only had to deal with them once — not the most cooperative until I went a little higher on the chain — depending on your issue I would suggest NOT dealing with the manager at the location and going higher in their corporate ranks to find resolution.
Cleanliness: They do a pretty good job overall keeping the locker rooms clean and
Other members: Ok crowd — there are a lot of watchers so you should keep that in mind.
Overall: Its not bad and will get the job done but its definitely not the location I would recommend.

Great service, great locker room and sauna, love Angelica and Sandi for Zumba. I have a blast working out here. Weights are kinda cramped, don’t come at peak hours. Racquetball, pool, cycling, basketball are available as well as second floor cardio machines.

The layout could have been better. Everything feels cramped and not enough space. It doesn’t appear or smell to be sterile. It smells like a man’s locker room.
The staff was helpful and allowed my guest to enter with no problem. I really like that. No hassle at all.
Everything overall seems so tight for space. The equipment for some machines are slightly old and rusty when in use,
Parking is decent as well.
I did see some eye candy as well ;)