La Quinta Inn & Suites Houston Galleria Area

This is a nice hotel in a very good location. It’s easy to find it. I think the room rate is quite pricey for pretty average room. Breakfast choice is quite limited (I just moved from Europe and compare to breakfasts in European hotels).

Call me a maverick. I rarely allow shitty reviews to keep me from trying places on my own. This La Quinta was no different. It was exactly where I wanted to be, for the price I wanted to pay. I walked away satisfied with the staff, cleaning crew, size of the room and bang for my buck. Moreover, the room was spotless. I pulled an Anthony Melchiorri – flipping over mattresses, checking for dust on top of pictures frame and all that Jazz.
My only complaint was the elevator. There are only 6 floors and it took ages for the elevator to arrive. The thing was slower than molasses in the winter. Luckily after day two, I discovered a second elevator in the back of the hotel. It moved a little quicker and was less utilized, so we just started parking in the back. It was a win-​win because everyone tries to park as close as possible to the lobby, so there was always a spot in the back.
All-​in-​all great place, and will be my first choice when I return to H-​Town!

Courteous staff, clean room and conveniently located to the areas I’m interested in. I will be back.

Very friendly staff. GREAT LOCATION. No extra fee for pets… AWESOME!
I’m never let down when I stay here… also in walking distance to a few restaurants and target.
FREE BREAKFAST! :)

0.5 star out of 5 if it was possible. We stayed at this La Quinta on ⁸⁄₂₁ and checked out ⁸⁄₂₂. The reservation for the room was made under my mom’s card, however, when we got there on ⁸⁄₂₁ the front desk asked for the card we’d like the room charge to be placed on. I handed her my card and we made sure to clarify that we would not get charged TWICE.
The lady at the front desk that night confirmed we would not get charged twice, that my mom’s card was used to reserve the room, while mine would be the one charged. Well, come Monday ⁸⁄₂₄ BOTH of our cards have been charged for the room!
I just called the front desk and spoke to Lisa, who was very short and rude when I explained my situation to her. She very crudely stated that it was the weekend and that my card’s charge was deleted. My account has already been charged… how am I supposed to know this information without calling and inquiring. This stay at La Quinta was mediocre at best. Will not be back at this location in the future. I will be following up with the charges on both cards to see if in fact one of the charges has been dropped.
P.S Consider investing in proper telephone etiquette for your staff. I did not get one sorry from Lisa when I called about this issue/​inconvenience. Please recognize that as a company you must own up and correct and be remorseful for mistakes caused from your end.

We stayed in this hotel last night because our air conditioner went out. We needed a place that was close to our house and would allow our 2 dogs. We searched, and perfect… we found la Quinta Inn! The price was reasonable, it was close, and it allowed our 2 small dogs. We checked in around 10:30 pm. The room was on the 5^th floor, it appeared clean and the air conditioner worked! It was all we needed for a good night’s sleep. We slept great on the bed, which was comfortable. I woke up at 6:30 to my 15 lb terrier mix chewing on something. I had brought her toys, so It sounded like one of her bones, so I didn’t think too much of it. She jumped in the bed and continued to chew on her (what I that was) bone. Suddenly, I remembered I never unpacked her bone out of my bag. I look to see what she has… and it’s a SCREW. My dog randomly found what appears to be a used, large screw somewhere on the ground. I have no idea where she would have even found that? I’m just glad I realized what she had before she cut her mouth on it or tried to swallow it. The hotel was good, but the fact that there is random hardware in a PET FRIENDLY hotel room deserves a definite 3 star deduction (because that’s the main selling point of this type of hotel… people can bring their pets with them to safe environment). Pet owners beware if you stay here… check EVERYWHERE for things your pets may get a hold of! Needless to say, we won’t be back at this hotel.

WORST hotel ever! I travel constantly for work nationwide and I booked a 2-​night business trip and accepted an upgraded room from 2 queen beds to 1 king size bed.
Got to the hotel around 1am and was given a key to a 2-​queen size beds room. The wrong was that the receptionist didn’t apologize and warn me that there my paid-​for room was no longer available and therefore I was being given a different room which cost less than what I paid for. I called from my room to ask and the receptionist was rude and argumentative instead of being emphatic.
2ndly, after a long business day I return around 9pm to find my room the way I left it. The bed wasn’t made, the towels were still on the floor and nothing was tidied up.
Regretfully, one of the worst hotel experience I’ve had in my 28 years of hotel stay.

We stayed here for 1 night. It was hard to find the hotel entrance in the dark — there is a sign, but the turn is not lit well. We then turned right and cirled back in the street behind, but the gate there as closed (they later told us it closes at 6PM),
Check in was efficient and the lady was helpful.
The room looked remodeled or new, and the beds and pillows were amazing. The bathroom was clean and all supplies were present.
Got an amazing night sleep on the bed. Breakfast was a bit disappointing, but as expected. Eggs, some cereals, lots of sugar-​laden donuts and bagels, bananas, and a waffle maker.
Checkout was again super efficient. The location is great if you need to be in the embassy /​consulate section of town.

If there were a way to give no stars I would. They are aweful. The manager Oscar is rude to guests. He seems to be king of the LaQuinta castle. Rude, cocky, and arrogant even to kids. I will write a review on every available complaint site and with the BBB. Apart from needing an overhaul cosmetically, they need training on effective communication and customer service. They need to shut down this one and start over from the ground up. Paying people should not have to put with this nonsense.

We confirmed two weeks in advance. Once there we got walked to a hotel down the street that only had one available room.
Got to get up close and personal with a new coworker.
Be better LaQuinta.
Old property, scary elevator, missing wallpaper. Just yucky.

Not sure why this hotel has such low reviews but I really enjoyed my stay with La Quinta. The hotel seemed clean and up to date and breakfast was pretty good for hotel food. The bed and pillows are very soft and comfy. Everything was working good and best part is they allow dogs. I did have a really annoying dog across the hall from me that would bark every time someone would walk by all day but got quite after about 10 or 11 at night. The staff was very friendly and helpful. I will stay at this La Quinta again next time I’m in Houston, it was so close to everything I needed.

Showed up to check in for my room which I booked a few weeks ago and was informed that there was good news and bad. The good news: I do have a room. Whoo hoo! Um… I should. I booked it and my reservation was confirmed. The bad news: all they have are smoking rooms.
When asked how that could be since I booked a non-​smoking room, the response was, «non-​smoking is a request, not a promise.» Don’t fret, there is more good news; they did allow me to cancel my reservation. How considerate of them.
I will definitely not even try to book a La Quinta EVER again, which sucks because I had a decent view of them in the past. Beware! You’re playing non-​musty room roulette if you book here.

This was the go-​to hotel for the company I work for about 6 years ago, but I haven’t stayed here in several years. My personal assessment is that it was a good stay. The grounds and lobby were clean, staff were friendly and helpful, breakfast was standard (I do like the boiled eggs in the shell that have actually been boiled on premises and not frozen), my room on the 5^th floor was recently remodeled and was in top top condition, bed was the most comfortable I’ve had in some time as were the pillows. Linens were clean. Wi-​fi and TV were in good working order. Room was king bed, loveseat, coffee table, work desk, and dresser. Plenty of room. Also had a micro and frige.
As to the issue of shampoo, not conditioner. I’ve said for years I’d take a hotel at a good price and get rid of all the fluff. I bring travel sizes of all my toiletries and have no problem picking up forgotten items at the little store downstairs. I prefer to pay $ 1 for a conditioner than pay another $ 20 per night to have it delivered to my room. While I’m on my soapbox, I’d be fine if they left off the coffee maker and hair dryer as well if it saved some $$$ on the nightly rates. Who wants to use the in-​room coffee maker having no idea about it’s «history». As to the hair dryer, let that be something that can be picked up at front desk if needed.
Hotels in this area are outrageously priced, so this one is $$$ but most are $$$$.
Summary: the room I had on the 5^th floor was fine and the bed and pillows were a couple of notches above the chain that promises everything is washed for each new guest.

Long time La Quinta fans because of liberal pet policy. I noted this property was totally renovated and decided to give it a try as many of the Houston properties are tired, smelly and down right dirty. It does seem my room and the foyer indeed were renovated. But the hallway air conditioning very was/​is full of mold, the carpets are filthy, and all of the trash cans are overflowing inside and out.
Do not get a room facing highway 610. The windows seem to be nonexistent as the road noise even at 3 – 4 AM was so loud I did not sleep at all. I have stayed at many hotels around the world close to a highway but none this loud. It seemed as if the window was open so I got up to check. It was closed and still very noisy.
Bottom line for me is you can put lipstick on a pig but it is still a pig. I will look elsewhere the next time we come to Houston.

Looks like my feelings are right on par with other folks. The outside and photos looked really nice, but the inside of the facility looks a little beat. I was greeted well and the check in was seamless. +1
The concern started when I went to the elevator and it looked very old and worn out. Makes you feel unsafe to ride up and down in. –1
Then I got to my room and realize that the details of this place were long gone. It needs a fresh coat of everything IMO. There was a leak in the bathtub and I told the desk. The maintenance guy was Johnny on the spot and fixed it right up. He even checked the a/​c while he was there. +1
breakfast foods –1
This is a pet friendly hotel +1
Someone smoking in or around my room and my eyes burning –1
Car on blocks in the parking lot when I came back from dinner the first night –1
Car revving its engine at midnight and waking the hotel –1
Not directly by food or beverage within a safe/​reasonable walking distance –1
Great check out process and great desk staff +1
By my calculations I’m being generous in my score… but the staff were pretty great.

I am surprised by the low reviews for this place. Yes, it’s a La Quinta — don’t get your expectations too high. But seriously, this place is pretty good for what it is. I had a nice big executive suite — king bed, desk with nice executive chair, a comfy chair-​and-​a-​half with a coffee table. The room was very clean, the desk staff was friendly and helpful. Maybe the internet was a bit slow, but I was able to stream Amazon Video and YouTube without constant re-​buffering. Nice dining area, serviceable continental breakfast. They also have a contract with a delivery food service so you can get «room service», which was a very nice convenience. I would absolutely stay here again if I ever had another reason to come to the Houston Galleria area.

Stayed overnight here 9÷23÷12. Great location just off Loop 610 in the Galleria area. Grounds were very nicely landscaped and had lots of greenway to walk our small dog. Checked in after having to return our computer key to the Front Desk — it didn’t work 1^st time around. Proceeded without any fuss… large atrium style lobby in this 2 story property. Walked to our room which was clean, bed bug free (I checked) and inviting. Nice size bathroom and a good size room.
Breakfast offers self-​make waffles, bagels and toaster (not much cream cheese though), yogurt, fresh bananas, coffee and juices. Plastic utensils and paper plates — tables in the lobby and outside where you can eat your food.
After breakfast in the next morning we checked out and were on our way. The lady at the Front Desk could use a little customer service training… Even at check-​in, they weren’t friendly… Maybe they should print out the meaning of «Hospitality» and hang it in the office. There was an hourly worker in the lobby who was very friendly and anticipated our needs… Front Desk personnel should always greet guests as they see them, ignoring them just isn’t professional nor hospitable.
PS Wi-​Fi worked very well — easy connection.

Clean comfortable rooms but a front desk staff that could use some training on friendliness. The definately seemed put out that I interuppted their texting and watching «Real Housewives» on the lobby TV.

I travel a lot. Road warrior style.
I commonly stay at Drury Hotels (free happy hour, wifi, breakfast, snacks, its the best)
Unfortunately I had a last minute trip to Houston, and EVERYTHING around the Galleria was sold out. EXCEPT, this La Quinta (**this should have warned me).
So I show up at 8pmish to check in… there are two ladies working the reception desk and a line of ten people. Evidently some people had lost reservations, the people directly in front of me were told that other people somehow ended up in their rooms… it just went on and on. After waiting for approx 15 minutes to just check in, I got into my room.
The room itself was pretty standard. Everything appeared a-​ok on first pass through.
So I settle in to get some work done… I’m in town for work… and I have a LOT of work to do. I try and connect to the free internet… and it’s not working. I call the front desk, and the girl who answered was very sweet but not helpful and not professional. Our conversation went something like this:
Me: «Hi, I’m in room XXX, my internet is not working, have you heard of problems going on?»
Her: «Yeah, sucks doesn’t it. We ain’t got internet down here neither, I talked to my manager and they said it’s working ok so I dunno»
Me: «So… umm… is there someone we can call? I really need to get some work done and never would have stayed here if I knew internet access would be inaccessible»
Her: «Ya… I’m sorry. Sucks for us too. I can try and call the manager but they said it should be working so…»
Me: «Ummm, Ok.»
Unacceptable. Completely. I understand that internet connections go down, I get that. However, the manager and employees need to be much more proactive and call WHOEVER to get it up and running. Additionally, the front desk girls were just soooooooooooo unprofessional and unhelpful.
Besides the internet, the next morning I noticed that they have shampoo but no conditioner (I have long hair down my back, and was travelling with a carry-​on. Come on people… I NEED CONDITIONER!), and their breakfast was pathetic looking.
Needlless to say, I’ll never return. Ever.