Macy’s

The store is really hot and the employees are not nice. They are more worried about their friends and each other to help you properly. I wanted to try on shoes and took 4 pairs to the girl. She actually sighed and asked «you need all of them»?
Luckily they had a shift change and a more seasoned employee came on her shift. I ended up spending over $ 300.00. Keep your sighs to yourself child or find a job that better suits your personality.

I have been waiting on an order for two weeks from Macy’s that I ordered online. I have not received any of them. They were for our wedding. I parish shoes, two ankle bracelets. No one will help me. What’s with customer service. Please post this on Facebook. somebody please help me.

I went into macys to the cosmetic store. I wasn’t sure how to shop in there and there wasn’t enough employees to help. I found the full exposure palette and was asked if I needed any help I said I needed to check out she told me the people over there meaning the Mac department could ring me up. So I went over there stood in the line that people formed at a big desk waited 10 mins for a man finally help me get my ruby woo lipstick I asked to pay for my palette and I was told this wasn’t the department we do that in and I told him the lady over there told me to come here he said well that person didn’t know what she was talking about. So I paid and I put the palette away, and i left and you missed out on some of my money. This is a business I was at a cash register I had a product that was in the same area as the other cosmetics and I was told it wasn’t right. Also I just came from the gym and I had no makeup on, the looks I got is not right. I went home and ordered the palette online at Nordstrom.

I try to avoid the mall but I ordered a dress on-​line for my 11 yo daughter that was too small so I ventured to Macy’s at Willowbrook mall to return it. We parked, went in and immediately was greeted by a moldy, mildewy smell that reminded me of a basement. The store was also very humid like the AC was not working properly despite it being a pleasant temperature in the mall itself once we left Macy’s. A glance around the store revealed cracked floor tiles, dirty carpet and unattended «service centers».
Once we got to the children’s dept, we found a similar dress in the correct size and had no difficulty returning the online purchase. When I asked the salesperson to direct me to the children’s shoe department, I was surprised to learn that Macy’s no longer sells children’s shoes in the store. They are sold only online. What? While I love the convenience of online shopping, the hassle of ordering then returning shoes that do not fit a growing child’s foot is just too much.
Unfortunately, long gone are the glory days of department stores filled with the scent of new designer clothes, leather handbags and expensive perfumes. The thought of a department store not carrying children’s shoes was outrageous just a few years ago. Maybe that new Amazon drone will deliver and return purchases that department store refuse to sell.

I haven’t been to a Macy’s store in a month of Sundays (as the saying goes), but I did have occasion to use their online ordering recently. Since this is the closest Macy’s location to me and the one that I have shopped at previously, I’ll give this store my review.
I needed to buy a wedding gift; Macy’s was one of the stores on the couple’s bridal registry. With quite a few items still available for this couple through Macy’s, I decided to make my purchase here.
Selecting items and adding them to your basket was a snap! A banner at the top of the website listed that any order over $ 99 would earn free shipping, and all orders were 15 percent off. Score! I added a few more items to my basket to make sure I cleared the $ 99 after the 15 percent discount and proceeded to the checkout, signing in as a guest since I do not have an online Macy’s account and did not wish to create one.
Sure enough, when I enter the promo code to receive the 15 percent discount on my order, I’m presented with big red letters: THIS OFFER IS NOT VALID FOR THIS PURCHASE. Huh?
Oh well, that’s rather deceptive. I left everything in my basket and continued to check out, although I felt sort of duped. Like all other online shopping sites, by default you’re given the option to receive offers of sales and other shopping experiences from Macy’s via email. I unchecked these options, as I already have enough crap cluttering my inbox and frankly do not want any more.
Checked out, items were sent, confirmation was received. Sweet! Until two days later I start receiving emails from Macy’s. «Thanks for signing up! Here’s today’s offer. .. » Huge, graphic-​laden email that I specifically did not want. No option to unsubscribe! DELETE. Next day another one comes in. Okay, I’m getting the pattern and I’m done. SPAM.
While I appreciate that Macy’s had an easy option for me to order a wedding gift, I detest that despite the fact that I clearly chose not to receive their daily advertisements, I was still placed on their email list. This has not been the case with other retailers that I’ve used for wedding-​related purchases.
Tsk-​tsk, Macy’s. Are you that desperate for customers?

All of the employees are super nice, fast & helpful in the shoe department! Very patient & understanding with a hormonal preggo like myself!

Purchased a dining room set. The table was damaged. We had them out and after 4 times of them visiting, still issues with the table. Had to contact corporate to get it returned and to make sure the credit appeared on the account. The furniture has been picked up, but the bill still isn’t reflecting the credit. Another call to corporate to take care of something that should have been done. Needless to say I am not happy and will not purchase any furniture from them again.

5 stars for the D Day music and friendly staff. Enjoy those friends and family coupons, bit the patriotic music made the trip fun!

I hate shopping for my husband… Its a struggle for 3 reasons… he’s a picky person by nature, he’s 6’4, and I always hv a hard time finding his size…
Macys made my trip even worse. I asked 3 associates in my polite voice,“Excuse me, can you direct me to your Big And Tall section”…
One associate said im on break…
The next one asked me,“what is that???”…
And the other one pointed me in to the wrong direction…
Thid is not going as planned..

They have consistently has great customer service. The staff is very attentive and kind, next time your in luggage ask for Reba, she’s the best!

Nice customer service
Nice collection
Very nice organized
Quality brands
I enjoy shopping here

I nicknamed this Macy’s the maze Macy’s. It is so disorganized even a couple employees I talked to said they would get lost when they were first hired for awhile. If you visit seriously pay attention to what exactly was by the entrance you came in and pay attention to your route throughout the store if you enter from the outside.
I visited during friends and family and only ended up purchasing one item because I couldn’t find the other specialty items I was looking for and the employees didn’t know either. They kept guessing and sending me on like a maze course over and over. The one item I did purchase I was told by the salesperson that everything in that section was on sale. The employee quoted me a sale that wasn’t even happening and wasted about one hour of my time while I searched for things to buy and then we had to wait and call a manager to find out why nothing in that department would ring up on sale. The only thing I was correctly directed to were the restrooms in the men’s section.
I found the women’s clothing section to be so chaotically laid out. I still never found DNKY. Heck even the employees couldn’t find it either except for a few DKNY coats which I didn’t want. The whole freakin store had a chaotic lay out. No departments seemed to naturally flow.
I was hoping the selection would be better than my local Macy’s in The Woodlands but I found much less to purchase and even a worst selection.
Next time if I want a better selection at a Macy’s in Houston I’ll just have to drive to the Galleria.
This Macy’s just about gave me ADD!!!

I usually avoid department stores like the plague but I decided to stop in to see if anything decent was on sale. They sent me about 6 coupons and I just realized last night that they were valid through Black Friday. I DID read the back and noted that there were a ton of exclusions but figured as a coupon specifically labeled for Black Friday it should work on SOMETHING in the store. Apparently they are only good on full priced items? I didn’t see much in the store that they would work on… just a ploy to get people in the store.
Anyway…I checked out at a stand near the mall entrance and ended up waiting in the line forever. Fine it is black Friday… I knew what I was getting into. Though there were only 3 people ahead of me… Anyway they opened a second register. The lady that rings me out asks for any coupons. I hand it to her. she scans it, hands it back, and tells me the total. I looked at the coupon and at the total and ask «So…the coupon didn’t work.» To which she respons…“Yeah, looks like it didn’t apply.” Okay fine… but I was just peeved that she wouldn’t just say that. She gave me the total like I wouldn’t notice or care? Sooo I pay and she tells me I have to go back to the purse section to have the theft devices removed. Okay so I have to go back to the other side of the store, get somebody to remove the devices and come back to the other side of the store to head out. I always try to be polite especially since it’s not a huge deal… just super annoying. Something about the way the cashier handled the coupon thing really annoyed me. Maybe I’m just in a mood today…
Also this Macy’s is just plain nasty. I’ve been in before and it’s the dirtiest Macy’s I’ve ever seen. Everything is so disorganized (not just today… every day I’ve been).

The hubs and I made our way through the Willowbrook Macy’s today, looking for some new clothes to wear to an upcoming wedding and family gathering. I found an elegant CK dress and some nice casual travel wear, hubby found a RL suit for much less than might be expected.
In spite of large holiday crowds, sales clerks were helpful and maintained a sincerely friendly and positive attitude. Best of all, some great deals were had today. Yay!
Long before Nordstrom emerged on the California scene, even going back to when I was a little girl, Macy’s was always my department store, the place where my mom and I would spend many a happy Saturday together. And though I loves me Nordstrom, Macy’s, and her great holiday sales, even this little outpost, will always have a special place in my heart.

Big selection no matter which department you’re shopping in, I have found a lot of great items that I needed for specific occasion like wedding and they always have a lot of sales. Sometimes the sales racks become a cluster f*%# but that’s pretty typical for a sales/​clearance rack.
Sales staff have always been very friendly and helpful when needed.

DON’T believe Sunday’s hours. They don’t open until 11 a.m. not 9 a.m.

This review is actually for the maternity section at this Macy’s location. Normally I think Macy’s is ok. There’s usually a sale in the store and they honor their online sale prices on home goods which is unique for such a large operation.
My advice would be to take your business elsewhere when shopping for maternity: you can’t use regular Macy’s coupons and the signs in the store indicated sales are deceptive. You end up spending just as much or more as you would anywhere else. My guess is that anywhere else would have better selection, too.
I needed a gift for my preggo sister-​in-​law and I work near Willowbrook Mall so I figured I would go check out the Macy’s maternity section since I have a metric ton of coupons from Macy’s at any given time. Anyone who has ever shopped for maternity can tell you clothes break the bank, and Macy’s is no exception. I thought it was cool though because I found a couple of cute things on sale and I had at least $ 15 worth of discounts so I’m thinking it won’t be so bad.
I take the items up to the register and bust out my various coupons and the woman at the counter (I guess she’s the owner of that department or something) stares at me and says «You can’t use those here». Huh? She goes on to say something about how she rents the space and «can’t» take regular Macy’s coupons. Ok, well, I shrugged it off as maybe Macy’s fault for not putting that in the fine print clearly.
Then she scans this really cute shirt that was on sale and it shows up as full price. I inquire as to why the discount didn’t show up and she said it wasn’t on sale. I said «Well that shirt and 10 others like it are over there on that rack that says 20% off». She responds by saying that the sign ACTUALLY states that only SOME of the shirts on this rack are 20%. I go look and indeed there is some teeney tiny print under the giant 20% OFF!!! that says something like ‘on certain items’. There is no indication on the sign or the price tags as to which of these mystery items are actually on sale.
Now I’m pissed. Are you kidding me? That’s completely against shopping code. She has obviously tricked people this way before because she responded with blazing unapologetic speed that I was the one who had misinterpreted the sign. I do realize that this was technically my fault, but in my opinion they were being purposefully deceptive. BOOOO

It is OK
I think willowbrook macy does not have a lots of items…
sometimes I prefer jsut regularshops, such as banana republic, loft…
because in macy there are not may great items… in this location

i usually always find good deals here. you gotta do some elbow work though. if you are willing to dig, you could probably find some great steals.
macy’s is my go to store. when in doubt, buy them something random at macy’s and get a gift receipt. you are then all square.
i don’t like that the men’s department is separate from the women’s, mainly bc im lazy and two different transactions sucks.
i dunno what’s not to like. i mean for the most part, they have things in stock. i must admit the clearance and sale racks are a bit overwhelming but then again, elbow grease and you are good.
there’s pretty much always a wait to check out and whenever you need assistance, no one is around. but when you finally flag someone down, they are nice to you, even during the holidays.
the fitting rooms are crazy. sometimes, you’ll even find what you are looking for on the racks in there. so check. actually the best way to find your size is to ask the cashier to look it up and see if there is hope.
you know the price scanners are pretty amazing. saves me a lot of time.
so even though others didnt like their experience, i thought it was what a typical department store is like. even if you hate it, you’ll come here again bc its convenient and has what you need.

This city loves to shop and they must love Macy’s, there are a ton of them in Houston, around 12. I bought a Seiko watch and my salesperson, was very nice and helpful.
I arrived a little before 10am, had to wait til 10 minutes after at the doors, they forgot to unlock the women’s door entrance. The ladies I was with, were getting a little testy, it was a sale day and they had money to spend if they were just allowed in!