Marcellos Alterations

Been going here for 10 years, and my husband, longer than that. Always a flawless seam, in and out service, and we refuse to go anywhere else.

great customer service ! even tho they didnt have my zipper for my bag the lady went out her way to help me and found another location that could

I have been going to Marcello’s since 1993, and I wouldn’t take my clothes anywhere else. There are a lot of knockoff alteration stores that attempt to advertise and promise the expert service like that of Marcello’s but they fail to deliver.
Believe me when I tell you– I am METICULOUS about my clothes, and there is NO other alterations store in Houston, TX and the surrounding area that can hold a candle to them! I take my suits, shirts, jeans, & slacks to them.
The staff will ask you your needs and rather than just acquiescing and marking your clothes, they will explain how it will be done and if what you’re requesting is even at all possible.
They offer the 3 Q’s
1. Quality (excellence is guaranteed)
2. Quote (if you’re not sure how much you want to spend, ask them before you get it done– they will tell you!)
3. Quick turnaround (depending upon their workflow, most jobs are usually same-​day or 24 hours)
Conveniently located in the Galleria, all you have to do is shop & drop it off to them. This is a family owned and operated company that gets it right! Cynthia and her staff are competent and professional. They stand behind their name and their work. As I stated, when it comes to how my clothes fit, I can be a real pain to any tailor, but being that they know what they’re doing at Marcello’s, they understand my requests. Because I have to stand before an audience and speak publicly 3 times a week, how I look and how my clothes look and fit is very important to me. If you’re reading this because you are having doubts about going, do yourself a favor and:
STOP READING THIS AND TAKE YOUR CLOTHES NOW!

I’ve recently been testing this place out on the recommended review of one of my Unilocal friends and they were correct in giving them a very positive review. I’ve been there a few times and have been very pleased with the prices and ultimately the final alterations. The only challenge is having to maneuvre through the throngs of people in the galleria, but you get in and out of the alteration shop quickly.

The absolute best place to go for alterations in Houston. The only down side is having to park at the Galleria which is always a pain

Save your time, money, and clothes. The women behind the desk are rude. They treat you like you are wasting their time, not like they are happy to have you as a customer. Not only are they rude, but they get your order incorrect! Look at what they did to my pants (photo uploaded) — they only let one of the pant legs out! Completely incompetent. Go elsewhere!

If I could put zero stars, I would. I took them a $ 2,800 Isaia sport coat from Nieman Marcus because NM couldn’t get it altered in the time frame I needed. They said Marcello’s does a good job. I took it to them and it needed two things:
1) Sleves shortened
2) Neck roll fixed
They said it would be three days. When I went to pick it up, I tried it on and they didn’t fix the neck roll — the pins were still in it and the marking still on it. The woman who was there said it was MY FAULT that they forgot to fix this because I distracted her (by asking questions about the buttons) when I was first there, so she forgot to tell the people doing the work about the neck roll. Amazing since I paid for it and she marked it. Anyway, she said to come back in 20 minutes and it would be done.
I came back 20 minutes later and tried it on again. It wasn’t fixed. There was still a moderate neck roll. The same woman then said that it is because of the shape of my shoulders (I have 20+suits and 4 sport coats and have never had trouble having a neck roll removed when it was there). I said that is ridiculous and they need to fix it. She said to come back in 30 minutes. I did. I tried it on and the neck roll was fixed. I told the woman «thank you» and she gave me a nasty look and ignored me and walked away. When I got home, I tried it on again and then noticed they had created a new problem — the shoulder line on both sides was «wavy». I looked at the seam that connects the neck to the sleeve and it was crooked on both sides (it is not supposed to be this way). I realized they took a shortcut to fix the neck roll in a hurry since they had forgotten to do it the right way and they opened up the seam halfway between the sleeve and neck on both sides and took fabric out of the top of the back of the jacket to fix the neck roll. This created «peaks» on the shoulders halfway between the neck and the sleeve. This is a nearly $ 3,000 jacket that they completely butchered and were extremely rude to me about in the meantime. I’m taking it to Nick Lopez on Saturday — hopefully they can salvage it.
NEVER, EVER, EVER, EVER go to Marcello’s for anything more complicated than shortening sleeves or pants. I wouldn’t even trust them with that at this point. ANd expect for the people to be rude to you if they forget to do something they were supposed to do (and charged you for). Also expect them to blame you for them forgetting. THIS PLACE IS THE WORST.

This is a no brianer. If you have clothes that are high end and dont wanna take any risks on the outcome of alterations… you HAVE TO GO HERE.
They arent the cheapest, but Im telling you, you will have a sence of relief leaving your valued items in their hands.
They usually are able to get hems and sizes done within the same day. So thats a major plus!
They are quick and efficient from the moment you step in.
Dont even bother going anywhere else, seriously.

My wedding day is Nov 22^nd and i procrastinated on the alterations. .common theme of my life when i don’t want to do something. I brought my dress here 3 days ago and picked up yesterday. Freaking love it! ! Exactly what i wanted done. Was only $ 48 as well. The reason i brought my dress here as opposed to a cheaper place was because my husband (we got hitched but now parents want a ceremony) gets all his work clothes altered here and they have never screwed up. I came in completely trusting them. The staff is also incredibly friendly and i had a great time during my fitting. If you’re nervous about a particular article of clothing i would definitely bring it to Marcellos! We’ve been going for over 5 years and they’ve always done a superb job! ! I’ll post a pic of my wedding dress after the big day for all you skeptics out there.

«When do you need it by»
«How soon can you get it to me by?»
«The earliest we can do is six.»
«Alright sure»
«When do you REALLY need it by?»
Rudest customer service I’ve ever had (that I can remember) the only reason I agreed to pay was because she already marked up my suit. Now I feel nervous trusting them with a $ 2800 Armani suit. (I usually don’t get expensive suits, but I wanted to look nice for this thing)
The only reason I came here was because the guy at Saks told me it was REALLY good.
UPDATE:
Ok so they did a good job but they forgot to tighten the sleeves so I got them to do that. After I left the store, I noticed that they forgot to take off the belt loops, and I don’t like Galleria parking so I think I’ll just go to another place

I went here after my friends recommendation. He said they’re good but he warned me that they are not the best when it comes to customer service. I brought a suit for some alterations. The lady took measurements and was not really helpful. She charged me $ 217 and made me pay up front. Not really used to that but it’s fine. Through the whole process, she was very rude, disrespectful, and had her nose up in the air like she’s better than everybody. She said it would be ready in two days so I come back. I try my suit on and there are some areas that still need work. She doesn’t apologize and just says come back another day. So I return a few days later and it actually looks worse. She said it was my fault because it was something I requested in which I responded back politely, I’m sorry mam but I know I didn’t request that. So she then says come back in a few hours. Finally I got it back but it took 6 days later. Overall, I’ve gotten suits better tailored before for half the price. I wouldn’t mind paying what I did if the staff especially her were at least a little nicer. Customer service goes a long way. If we are giving you business, you have no excuse to treat people with disrespect. I’ll never ever go back. Overall, they are just okay but overpriced. If you need something tailored, want to spend an arm and leg, and have people treat you with disrespect, marcellos is the place for you. The staff needs a lesson in manners.

Conveniently located inside the Houston Galleria, I was referred to check this place out by Burberry because their turnaround time to have my jeans altered was an hour or less compared to 2 days if I had Burberry do it.
Marcello’s got the job done in a timely manner, I was very impressed by how quickly everything was done. After the alteration, I think they may have even dry cleaned my jeans? Added bonus.
This place was great. The only reason I’m not giving it 5 Stars is because the receptionist or lady whatever working the front desk came off as a bit rude. Attitude not needed lady.

This was the best experience all around! I was told this was place to get my wedding dress altered and the results were amazing. The altered length and fallen off the shoulder straps I added were as if I purchased the dress that way. Flawless! I’m so happy and can’t wait to walk down the aisle thanks to Cynthia and the gang. This is a trustworthy place to bring your clothes and get the results of your dreams. The customer service and friendly, chill environment is also a huge plus. The time spent on me as a customer was so helpful. There is a true attitude of excellence and care at Marcellos. :)

I have been coming here throughout my years in Houston, and (knock on wood), I have never had a problem.
Perhaps I am asking for easy fixes?
Not sure regarding the bad reviews, but luckily for me they have not messed up any of my garments.

I was told for years to try Marcello’s in The Galleria. I recently took a white linen suit in for basic alterations (collar roll removed, sleeves shortened, pants hemmed). When I first tried on the suit in the fitting room, Cynthia marked the pants w/​out turning them under so I could see the intended length. When I asked about this lazy-​ass shortcut, she basically dismissed it by assuring me the hem would be «fine.» I returned a few days later, and the pants were NOT the right length (which had to be redone), and the collar roll was still quite visible. I pointed this out to the younger sister Pillie, who pretended not to see it. Irritated, I stood in the mirror, and patiently continued to direct her attention to the ruffled patch of fabric beneath the collar; a basic adjustment that any reputable tailor should be able to remove. Instead of acknowledging what was quite obvious, Pillie gave me one excuse after another («Oh, it’s the way your shirt gathers beneath the jacket,» which is untrue since I was only wearing a «wife beater» during the fitting).
I eventually went home to get my girlfriend to pinch off the excess fabric beneath the collar and pin it. When I returned that evening, I explained the situation to Cynthia, and showed her the roll, which was undeniable. At first she also tried to dismiss the roll as «something else.» I mean, seriously?! I’m not some 6-​year-​old kid getting his first Easter suit altered. Removing a collar roll basically involves opening the seem beneath the collar, pulling the fabric up to remove the slack, and restitching it! Therefore, I insisted they redo the jacket, and refused to engage in any further discussion. After three attempts, the jacket was finally altered to my satisfaction.
Since Cynthia was slightly more professional than her sister, I accepted her apologies/​reassurances and overlooked the poor service/​attention to detail. I decided to allow them to alter another summer suit (navy blue) with the same specifications. This is where I accept partial fault because I really should have cut my losses on the first go-​around. When I initially returned to try on my suit, another customer was «going off» BIG TIME because Marcello’s had apparently snagged her daughter’s WEDDING DRESS.. . Like, WHOA!!! This was the precursor before I also had to engage in a second series of back and forth debates that played out almost identical to the previous experience. It took Marcello’s another THREE attempts before they finally came close to removing the collar roll! The jacket is still not as smooth as it should be, and they even tried to give it back to me on a WIRE HANGER!!!
I can only conclude that «laziness» is the contributing factor that causes a so-​called «reputable» tailor to commit the same sorry-​ass error with a NEW customer. Apparently, Mr. Marcello is totally removed from the daily operations of his business, which is really unfortunate. The service/​workmanship is quite unimpressive.. . maybe they should rename the place Daughters Who Don’t Give a Damn.. . never again!

I’ve been taking my clothes here for maybe almost 10 years?
I have never had anything severely altered so I can’t speak for that. I did have a long empire waist dress hem taken up about 4 inches. The bottom had some detailing on it they had to account for so it wasn’t a basic hem and they did a great job.
When it gets busy it may seem impersonal b/​c they are trying to be efficient and get people out of there within a reasonable time but I’ve always had great customer service here. Turnaround is quick and prices reasonable. I just took in 5 items and it was around $ 30 – 35.
I can’t think of anywhere else I’d go for alterations. Tailoring is a different story although I have seen women in there getting jeans taken in… I think I had an inseam taken in a few years ago.

I’ve been to a few great tailors here and there, but there’s no other tailor I trust with my «nicer clothes» than Marcellos Alterations. And I’m not the only one. Walk in this shop (located inside the Galleria right outside Neiman’s, first level), and you’ll see Mr. Marcello posing in pics with Janet Jackson, famous athletes, rappers and local celebs.
My first experience was back in 2010, when I needed a bridesmaids dress shortened (what what? You know how weddings are for single gals.) They got it back to me pronto, and MIlly gave me the perfect advice on length and fit. Since then, I’ve taken other items like designer jeans, a designer gown and other fancy schmancy stuff I just don’t quite trust with anyone else.
Tailors are awesome (one fella just moved over from Neiman’s), fast and affordable.

The lady at the front is rude and won’t help you. They charge too much and have no customer service. I felt like I was in the way even though I was bringing her business.
I went there for a hem and payed 45 dollars more than what I payed in Los Angeles! Stay away.
Overpriced, rude and low quality.

Pros: In the galleria, quick turnaround, fair prices
Cons: poor experience, knowledge tailoring (suits)
I came in hoping to get my suit tailored to fit even better than what I thought it did. My expectation was that I would put the suit on and they would tell me what adjustments I could use. No such thing, they asked me to put on my suit and what I wanted done. My pants obviously needed to be done so I asked for that but since I came to them looking for advice on the jacket, that’s all the work I had them do.
For $ 8 a hem, it wasn’t too bad. Hard to say what the quality was cause it was just hems on the pants but it looked fair. They were able to finish it in 2 hours so it was a very quick turnaround.
So if you’re looking for a real tailor that can tell you how to adjust your garmets to fit you better, this might not be the place (at least for suits). Overall not a bad experience but just expected more.

Located just feet away from the ice skating rink in Galleria I, Marcellos Alterations is fabulous! We had never heard of the place when my husband bought some new jeans and needed them shortened. Our salesperson mentioned the place so we headed there. In less than an hour, the jeans were hemmed and done perfectly and beautifully! They were also crazy cheap!
It is only really convenient if you are already in the Galleria. Otherwise, as we know, parking is tough.
I highly recommend them, especially if you want an hour or so to walk around and shop. You can also spend some time looking at the Janet Jackson Superbowl leather outfit they have displayed on the wall. Pretty funny.