Memorial MRI & Diagnostic

I had an MRI scan done with Memorial MRI & Diagnostic last week and then was consulted for a steroid injection for really bad pain that I was feeling in my back and leg. The front staff at Memorial MRI were very courteous, professional, and prompt, not to mention the two places I was treated at were extremely clean and was very nicely decorated. The technical staff were very knowledgeable about the procedures I was needing. Dr. Chin, the doctor who performed the procedure on me was super kind and made me felt comfortable every step of the way and explained the procedure very clearly! This establishment didn’t make me feel like I was just another patient, but that I was in very good hands! My pain has subsided tremendously and am now able to work without having to worry about the pain coming back. Thanks Memorial MRI & Diagnostic for fitting me in the schedule so quickly and for taking care of my pain!

I was a little hesitant to take my father here for his MRI after reading these reviews, but Boy was I wrong! This place is awesome, starting from front desk to the Manager and Technicians! The report was sent immediately to my Father’s Doctor. We were all very pleased ! Thank Memorial MRI!

Yesterday I had an MRI and a pain injection at the Campbell location. The facility is very nice and fancy. The doctor who did the exam was very professional and so was the staff. I was hesitant because of the reviews I read but so glad I decided to take it upon myself. Definitely highly recommend this facility.

If I could give a minus 5 I would. We had a bad feeling when we arrived because the employees were unprofessional & the carpet was dirty~I was there for a invasive myelogram CT they inject a needle in your spinal canal with dye & then take CT images ~ the dr that did the test caused excruciating searing pain & blamed it on the fusion hardware. I immediately uncontrollably cried out & began sobbing. The searing pain continued as did the sobbing. No one checked on me before I left to see how I was & no one has called to see. This disturbing side effect is not typical ~ yet they treated me like I had an X-​Ray. From the front desk back they were not concerned about making patients feel safe. I have been dealing with pain & surgeries since a car accident 9÷27÷14 & I’m not a wimp. This pain was a 20 on a 1 – 10 scale. I wouldn’t recommend this facility & if it’s your only choice at least you’ll be going in with your eyes open.

If I could give zero stars I would. Been waiting an hour and a half for my husband to get an mri. Was told after waiting 45m he would be next… He had to fast 6h before his appt. So he is starving and they have called 5 – 6 people since I asked. Why bother making an appt? My husband needs a driver and I have to pick my son up from school in 2 hours which is why we picked this time slot. Also here with my 7m old son who is growing externally restless. Thought we would be out of here by now. Poor time management and scheduling services.

Over my protest my oncologist sent me to this outfit instead of Memorial Herman Hospital where I had made an appointment. Having had bad experiences with them before, husband waiting 2−½ hrs. fasting and then to be told Authorization is not in yet, me being sent home after a long wait etc and when asked why they did not call to inform us… so sorry! Called their scheduling and Verification Dept. numerous times. Verification Dept. never answered their phone, I finally got them thru the Operator. Today I braved I-​10 traffic for my 8:30 appt. (fasting) only to be told — oopsie, your appt. is on Fry Rd. in Katy, so sorry. Helloooo… no-​one noticed while they looked up my data on the computer that the appointment was 15 miles away??? I never made it to that appointment, my car stalled and had to be towed… but that’s another story. This is the worst outfit ever, what type of people do they employ? I’m a breast cancer survivor, when my mammogram was scheduled they sent me to them, they have no 3D mammogram, I absolutely refused, insurance paid for my mammogram, but I agreed to pay the radiologist, no such luck this time!
M.A.R.

Worst place I have been. This is my second visit here. Swore after my first I would not be back. But because the MRI wasn’t clear had to come back to redo. The first time I waited almost 2 hours. What is the point of an appointment? Today it’s the same thing. This is ridiculous!!!

Sitting here for a 2:30 appointment it is now 4pm…
At 3:15 I was told 10 – 15 minutes. This place is a joke they can’t keep an appointment time and they don’t call you to tell you they are running behind … NEVER AGAIN!!! Still haven’t been called back almost 2 hours past my appointment

Never again. Scheduled for 8am appt in Katy. waited 45 minutes for only a back xray. People who came in after me were seen before me. Receptionist didn’t give back my drivers license or credit card and when I asked her for them back she insisted she gave them back. almost to the point of arguing with me. She did have them, by the way.

This place is a joke. Today was the second time I had imaging services at the Katy location. I have had to go here because I’m limited with my Tricare coverage. The first visit didn’t take too long for an MRI, but the report from the MD was less than mediocre. I ended up paying for a second radiologist to do a reading of the images and received a much more in depth analysis. Today’s visit took forever. I was scheduled at 9:30 for an ultrasound and x-​ray. After 40 minutes of waiting, I was taken back for the x-​ray. The tech told me I will be called back in a couple of minutes for the ultrasound. At 10:55 I told the front desk girl that I had to reschedule, I could not keep waiting, it had already been an hour and a half since my appointment time. Apparently after my x-​ray the tech did not put it in their system to notify anyone that I needed an ultrasound. Total waste of my morning and money lost due to missing work. I would rather drive an hour to another facility than go back here.

Fast service, courteous and efficient staff and a nice clean facility. They are busy but wait times are low and there is a calm and professional atmosphere

Sitting here now with my husband for a 7 o’clock scheduled ultrasound. Called them at 630 to tell them we may be late because of flooding rain. We actually got here about 4 minutes before our scheduled time. It’s now 746 pm (46minutes passed our appointment) we have not been told anything as to why they’re behind. I did get up and ask how much longer. She said 5 more minutes. Ok we will see about that!! I have sat here for 46 minutes listening to the receptionist talk on the phone about her job and how they’re now open on Saturdays and she likes her Saturdays and how she doesn’t want to work on Saturdays. Complaining about how they haven’t given her her full time hours. How she has so many responsibilities here. She then goes on to tell this person on the other line that once she goes back to school she’s going to use this job to do her homework. Wow. Really ?? she also mentioned to this person that she probably won’t be at this job for more than 2 years. There’s a pattern she said. She works somewhere for about 2 years and then finds a better job. Well what do you know it’s 754 and they’ve called him back. It was actually 8 minutes. It would have been nice for them to tell us they were running behind when we called. I’m really surprised because I used this facility on more than one occasion and had a great experience.

2 hour wait because they forgot to authorize my insurance, and tell me my referral sheet was required. Then they had an issue with the equipment because they hadn’t prepared it before my visit (what is appointment for again??). All in all, a terrible experience. Avoid if your doctor refers you here.

DISCLAIMER: First off, this review is for the 1346 Campbell Rd. location
I have never been in a medical setting where no one knew what was going on or how to perform LOD (line of duty — military) injuries. I called yesterday to schedule an appointment for an X-​Ray. I was told appointments were not necessary for X-​Rays and that I can walk in as long as it is before 4:30pm.
I walk in at 9:45am to sign in and then the waiting begins. 20min later I’m given forms to fill out for my X-​Ray. As more time goes by, the receptionist calls me over and tells me the verification dept cannot authorize my request there is nothing in the system. I provide her with my authorization# I received. She gives this to the woman in verficiations dept and this person attempts several times to contact my insurance with no luck. They cannot find me in Tricare.
Long story short, they kept telling me they were calling my insurance but that not one was answering and if I could call my insurance and have them call the medical office! I was then told by the receptionist that it may have been easier for me to have just made an appointment instead of a walk-​in! Remaining calm I explained to her that I indeed called prior and was told for something as simple as an X-​Ray an appointment was not necessary.
So while in a 3 way phone convo with insurance and this place, I am informed that actually I should be getting an MRI and not the X-​Rays afterall… ok that’s fine. But then I’m told that MRI’s are by appointment only and they would have to transfer me to the scheduling dept to see when their next available will be (next week). At this point I wasn’t happy but haven’t gotten to yelling and showing out yet! I asked the MEmorial MRI verfication person «Jennifer» if since she is speaking with my insurance nand they are telling her my MRI is approved will I still need to go back to my original doc to get this type of referral. She says no, since she has the auth#. She then tells me since I’m still sitting in the reception area, that I can have them schedule me.
So, I’m explaining all this again to the woman at reception as she has no clue. Jennifer didn’t «update» anything for her to see that there was no need for me to get the MRI referral since they already have the approval/auth#‘s.
While waiting, I decide to call my primary doctor and explain what was going on. She apologized for the mix up and faxed over another referral for them. From the outside looking in, looks like my primary was partially to blame. however, even if I did have my MRI referral, the people at this medical center still did not have the ability to even look me up to see all my approvals and authorizations anyway so i believe I still would’ve gone through the same fiasco.
Let me just add that I didn’t leave that place until 12:30pm without having been seen by anyone. There was a man there for a stress test that had already been there 1.5hr before I got there waiting for his doctor to be told the doc is running late. This place is a trip. Please don’t let the reviews from 2012 sway you.

I’m not happy about having to review this place of business, mostly because my visit was as a result of gallstones! WTF!?! I’m totally too young for this!
After several days of excruciating pain, I finally went to my doctor and he sent me to Memorial MRI & Diagnostic for an ultrasound to check out my gallbladder.
I arrived about 30 minutes early to my appointment and they were still able to get me in right away. The technician was really sweet and made the process as quick and easy as possible.
In addition to the ultrasound tech, the front desk ladies were also sweet and polite. It seems like this is a rare

Overall, clean and quick!
I only came for an X-​Ray and I was in and out in 30 minutes! The staff was well organized and fast. The facilities were new and upgraded. I didn’t care for the location too much but you can’t really control that. For what the staff did control, they gave me good service and did it with a smile!