Mike Calvert Toyota

Went this morning for a state inspection check ($ 22.50). I was unable to find an available appointment that fit my schedule, so I just showed up at 6:45AM (since you can schedule appointments as early as 7AM).
When I arrived, I had to wait a few minutes before anyone came to help. In fact, now that I think about it, no one did come to help! Around 7AM, I walked around and flagged down an employee named Duke. He was very helpful and courteous throughout. The main takeaway from our interaction, however, was that the «State Inspection Guy» does not show up to work until 8AM. I’d recommend you please advertise this clearly on the website!
Luckily, I brought my briefcase to work/​take calls from there. They do have free wifi and coffee; both of which were a plus. You can take a look at my photos that show the waiting area, kitchen, and a few cubicle-​esque areas (can get a little noisy since it’s not blocked off though).

Came in for an oil change. Was a Friday and it was packed and I expected to wait a bit. Great guy greeted me and told me exactly what to do. Another guy came and took my car. Another guy assisted me in getting a small spot on my windshield repaired under my insurance. No charge what so ever. Very good service and very helpful. One guy even offered me some coffee and soda. I was just expecting them to change my oil and sit there for an hour but the hospitality here has definitely changed my way in viewing car dealerships. I know the service and the drinks are there but the fact that they did communicate it nicely shows how good they are with people.

This dealership is a blemish on the Toyota brand. My experience here and the quality of service provided here across the board, is subpar and unethical.
I am a previous owner of a 98 Accord, and a 95 Volvo 850… so to say the least I know my way around a car. I have been completing my routine oil changes and multipoint inspections at Mike Calvert Toyota because its close to where I live… it is not my purchasing dealership. My car has been pulling hard right when driving in the rain, so my 1^st guess was it needed a alignment and during a prior visit I had taken it in for the multipoint inspection during my last oil change they noted my tires were bad and I needed an alignment. For whatever reason anytime I would call this dealership to make an appointment, they would tell me they didn’t make appointments for service… This always struck me as strange since my purchasing dealership always did.
Friday April 22, 2016 I arrive at Mike Calvert at 3:10pm an advisor by the name of Daniel approaches me I tell him id like an alignment he quotes me 1 –½ hrs… which I found to be reasonable enough since it was the dealer. An 1– ½ comes and goes no sign of Daniel… on the 2 hr mark Daniel finally appears with some lame excuse and I ask what is taking so long… he then proceeds to tell me, some small part had to be replaced… I ask ok so is the car ready, he says no and Im not understanding why an alignment wasnt completed after 2 hrs… apparently the «Service manager”(Grant Miles) over hears our discussion and calls him into his office… I assume he was given him a lie to share with me since he couldnt come up with one on spot… Daniel then proceeds to tell me that whatever part that needed replacing takes along time… I ask how much longer he then says 30 – 40 mins… The time comes and goes and I have now been at the dealership 3 hrs and im irritated… again Daniel is no where to be found… it is now 6:45pm…and I tell Daniel that I would like my car back because they are closing the service area down at this point while im in there, and I am now the only customer in the service area. 7:10pm he comes back with this sheet that shows the undercarriage of the car and how accurate the alignment is and there are 2 parts that are red and he proceeds to try and tell me that after 4 hrs they couldnt complete a computerized alignment properly because both of my front struts are bad…
Now at this point I am furious because I know for a fact that he is lying… the struts do not have anything to do with properly aligning my car and secondly, if my struts were bad 1. Why wasn’t it mentioned during my previous multi point inspection, and 2. On a front wheel driving car on Houston roads there is no way I wouldn’t have notice 2 bad struts…
After I left Mike Calvert, I made an appointment at Sterling Mccall Toyota to make sure they didn’t screw up my car. And what do you know… as I already knew I didn’t have bad struts and my car was pulling to the right because I needed new tires not an alignment…
Point is Mike Calvert is that dealer you hear about that will try and pawn you for all your money and brake things in your car to up charge your bill. Avoid them, they are a bunch of lying criminals, that will mislead you and waste your time, and money. Steer clear of this «Toyota» dealer and most importantly be an educated car owner so you can identify when some one is trying to work you… never again

I have nothing bad to say about this dealership at all! The prices are a little high for tires but they always take care of me and my car! No complaints on service just prices are a little higher than other places (but this is expected at a dealership).

Came here on a Saturday without an appointment after receiving a recall notice on the airbag in my 2004 Toyota RAV4. An employee named Dalton came up to my car and he was absolutely the nicest person! He even helped me get my back seats in place (I had removed them to move furniture and wasn’t able to clip them back in myself). Dalton took my car back and gave me an estimated time of around 3 hours. Well, in 2 hours my car was done! Thanks for the great service!

They have the most unprofessional salespeople I’ve ever met. One degraded me after selling me a car. I have screenshots of him degrading me. Saying I’m broke and have bad credit and should be happy to have a vehicle. Said to get my credit right and he’ll get me a car that isn’t defective.

I said I would never return here due to my last experience with buying 4 tires. The last time the girl Maritza (from what I was told) forgot to order my tires to be there Friday morning. I arrive Friday morning and discuss it with her and she tells me that she did order them but when a customer orders tires if someone else arrives that needs that specific tire it goes to them. (first-​come first-​served). What a bunch of BS. She made a mistake. Then when she did order them to be delivered by 1pm that day she ordered the wrong size and neglected to call me on the phone about it!!! So I’m calling at 4pm on a Friday to check the status and am informed of this. I’m a bit too nice at times and the friendly young man finally told me they could put on a different brand. The shuttle arrives to pick me up and once I arrive I am told I will have to get a different size tire! Eventually it gets taken care of as I had informed Grant Miles about it when I arrived. They deducted some of the cost of the bolts etc for the 4 tires.
Today I reluctantly went to get my state inspection and Edward who is a very nice man assisted me. I waited about 2 hours. When I get in my car the entire seat and back are soaked. It was raining outside and I’m guessing the workers left my window down or door open at some point. I go back in and tell Edward and he offers me some paper mats to put in and a complimentary washing next time. I think the mats are fine and go. I realize after I get in that it is quite wet and my pants are now wet. I move my car to a parking spot and go in a speak to Grant Miles and I ask him if he will look at it and he does. He states that he doesn’t know why any other part of the inside of the car is not wet. No idea. He says he’s sure that something can be done and they take it back. After 15 minutes I check on it and they bring it out. They put a bunch of towels on the seat but it’s still quite wet and partially dry in a few spots. Anyway my car is now sitting outside under my car port with my windows open. I’m hoping that my seat will dry in this damp cold air. I bought my car at Fred Hass and I guess I should go there from now on.

I brought my truck to the body shop and received poor service. Be prepared for long wait times and attitude from employees.

FERNANDO SANCHEZ used car manager is rude, not polite and also lack of manners.
the website was showing a car for $ 1. i called and i guess bc i explained to him about the $ 1 price he got mad and didnt care at all to even explain in detail to me about errors tht are made online with ricing. this guy has zero cust service skills. i asked him a few questions and all he said was «read the fine print. thnk you for calling»” and he just drop the call on me.
i guess since i was not buying a 20k car i was not worth it. for your info mr sanchez i bought 4 cars from your dealership and brought friends to your dealership too
expensive new cars and thnks to you you lost a fcking great customer

This place = JOKE.
We visited one hour before they closed to sit inside a Prius. We walked in looking for it — and I guess it’s not their bread and butter since they didn’t have any inside. We walked everywhere inside the show room and not a single person greeted us. Not a single person. Mind you, we have full plans to buy a car in the next 2 weeks soooooo JOKE’S ON YOU TOYOTA.
Well, we really wanted to see what the hullabaloo was with the Prius so we walked around the lot. When we didn’t see any in the immediate vicinity, we got into our car and drove around the lot. We found some and proceeded to get out of the car and started pulling on ALL THE HANDLES to see if any were open for us to sit in. STILL, no one came to greet us. We found a couple that were open to sit and test ourselves — but seriously, we could’ve just driven off with them and no one would give a shit.
In the end, I learned my lesson in the battle between Honda vs Toyota.

This dealership worked really hard to get me to purchase a 2016 Corolla S Plus. I have to say that I did buy it at a good price. However, after my purchase, their need to satisfy was not replicated again.
Its service department needs some work. Their communication is lacking. I returned to the dealership to pick up my license plates and registration. The lady at the front desk told me that I could get my license plates attached for free. I was not told that they actually DRILL HOLES into your plastic bumper to attach the license plates. Before I could stop the technician, he had already drilled a permanent hole into the bumper. It would have helped if he had explained what he was going to do, before they do anything. To make matters worse, the front license plate was drilled on slightly crooked. When I told the manager about this, there was an apology but no further attempt for service recovery. I will fix this on my own instead of running the risk of ruining the bumper any further.
I returned to the service department today to have them attach a missing clip to my passenger side speaker (Within 3 days of me buying my car, my side speaker dis-​attached and just hung from the door. Apparently it was missing a clip. I question how a brand new car can be missing a part so soon.) I had an appointment and expected it to take no more than 30 minutes, taking into account the other customers who were there before me. When deciding on if I should use the shuttle or just wait, the coordinator suggested that I just wait, because of course, attaching a clip shouldn’t take long. Fast forward 1 hour, I’m still in the waiting area. I see the coordinator conversing with his coworkers. I asked him about the progress on my car. He immediately checked. Within 10 minutes, my car was returned. If I hadn’t asked him about my car, I wonder how much longer I would have been waiting?
Also, after reading other reviews, it appears that complimentary car washes with service, which is pretty standard at other dealerships, is not offered here.
I am dissatisfied with their communication. The technician could have confirmed it was okay to drill holes into my plastic bumper. That coordinator could have followed up with me to ensure that I didn’t wait an hour for a 10 minute job for nothing. Good thing I learned this early on, with minor car issues. Imagine the stress of dealing with major car issues AND this service department. There are many other Toyota dealerships in Houston. Next time, I’ll take my business somewhere else.

Negotiated prices, features and wants mostly online. Got a decent price but the service and dealership keeping its word has been the worst I’ve ever experienced as a customer in my life! My sales associate Franklyn Odoemenan was poor with communication, told me different things (APR rates and options) than finance and back-​tracked on things he said he’d include in emails and said I needed to pay for them after the sale! I’ve tried contacting the Dealership manager Rick through phone, in-​person and Facebook with NO response — Rick could truly not give 2 cents in care or concern. There was no orientation to the brand new car (such as telling me to press the park button) and I’m still waiting to hear if the cargo net has arrived after speaking with the Customer Service Manager. I intend on contacting Toyota corporate about this experience and would advise anyone considering a Toyota to drive a few miles out for better service.

Prince Adrian is awesome! He’s quick, gets you in and out and also works with you. Dominic in financial department is awesome. Very lively and sparks yo a good conversation. Their business is awesome and know how to make the customers feel comfortable. I will definitely be buying my next car from them. Thanks guys!

This place is a pretty big hot mess. I mean I know you’re busy and all but get it together. I scheduled an oil change and made an appointment for this at 8am and also asked them to check out a rattling noise coming from underneath my Avalon.
It took THREE hours for them to complete the oil change WITH an appointment. How is that even possible? They didn’t even wash the car, which for a $ 100 oil change you think they would. I’ve always relieved complimentary wash at every other Toyota dealership.
Worst part is, after waiting 3 hours for my oil change they «forgot» to even check for the rattling noise and said I would have to make another appointment on another day for them to even look at it. So, you don’t even perform the services I requested and then make me come back again because you didn’t feel like doing it during the appointed time? Can’t tell if it’s just laziness or incompetence.

Missing quality checks before delivering!!!
So in the previous review I had mentioned my car was not clean inside out when they told me to pick it up from the collision center. They were responsive to get back to me, The service center offered me free cleaning. When I came back to wash my car. They said they cleaned it inside out. But it was still dirty in the boot (SUV) where actual it required the most as they had messed it up while fixing my car. Also they didn’t even touch the exterior top of the car. Had to send it back again for cleaning. They did clean it eventually.

Mike Calvert Toyota’s service department is pretty terrible. Dropped my car off for maintenance and oil change. They seriously only did the bare minimum. They did not wash my car, which was surprising since I have received a complimentary wash with service for my car from every other Toyota dealership. Best to skip getting your car serviced here if you want a carwash, they ain’t got enough time for that I guess.

There is no confusion about the price. Sales person and finance person played this game. There is field down payment on buyer form even paid down payment updated as NA and other field updated with down payment explain as Discount. Why these guys adding confusion if there is clear cut field for down payment and even finance and sales person knows customer ready to pay down payment. Conversation is available on the phone between sales person and me. So there is no confusion about the price. I would rather suggest to all other my friends just avoid this dealer if you really want to work with the sales person and finance manager on who you believe and if you want a real price of the car just to avoid similar experience which I had with this dealer…
Prashant

Omg. Against my Unilocal judgement and because this place is close to my work, I decided to bring my car in for repairs at mike Calvert Toyota. The experience from the outset was horrible as I was transferred three times just to make an appointment.
Dropping off my car was easy but disappointing that they didn’t have any of my info saved so I had to repeat everything from when I scheduled my appointment over the phone.
I dropped my car off and took the shuttle to work. The driver was very friendly.
I paid for my vehicle and things got strange with it taking a very long time to get my car. It took so long that at one point I said «just tell me where it is and I’ll go get it myself». Finally a guy came and picked up my keys and disappeared for several minutes only to bring the keys back to the receptionist. Those two had brief exchange and then after another few minutes another person came and then drove my car up several more minutes later.
I had expected at some point to get some type of report on what was done. Recommendations for future repairs or any additional issues they noticed. I got nothing.
My experience was not great, but good enough that I’ll probably return unless I can find a better mechanic that offers quality service.

We brought in my girlfriend’s Prius yesterday for its 40k mile maintenance and were disappointed with service we received.
When we pulled up to the service station, it took at least 10 minutes for a service manager to come and greet us. Though our service manager was friendly; unfortunately I can’t say the same for the rest of the staff. We opted to leave the vehicle and take their complimentary shuttle that drives up to 10 miles. My girlfriend and I had decided to grab lunch 3.5 miles away, and when we told the driver our location not only was he rude about it, but he COMPLAINED about the distance.
The drive from the dealership to the restaurant was appalling. I don’t know how this driver, I believe named Luis, was hired to this position; but his reckless and erratic driving made both me and my girlfriend feel very unsafe. To avoid dealing with this driving again, we opted to walk the 3.5 miles back to the dealership rather than have to encounter the shuttle driver again.
When we returned, the car was serviced but unfortunately wasn’t washed. The service manager apologized and did offer a wash the next time we came in. Unfortunately I don’t think we’ll be coming into this dealership again anytime soon.
There seems to be a few other Toyota a Dealerships around the area, and we’ll be taking our business elsewhere next time.

This is a review of the parts department. There is little wait and the people are nice but they don’t seem to have parts I need in stock and are overpriced… even by dealer standards.
The part I needed was a door handle. Nothing fancy. They said they could order it and it’d be $ 120 and take 4 – 5 days. I checked on amazon, yes amazon, and amazon had it in stock and was only $ 84 and would save me another drive. How can amazon, sell something cheaper than a business directly associated with the manufacturer?
I’m adding another star here because it appears nobody else in the city has this part in stock.