Next Level Urgent Care-Copperfield

Been here twice and great experiences. Great bedside manner, courteous staff and your in and out. Also, they called in my rx. Great option for those minor things you don’t need an ER for or you can’t get into your primary doc for. Place is also nice and clean.

Went to this Urgent care today. Clean !!!great COURTEOUS STAFF FROM START TO FINISH. Very Professional THANKS TO IVAN /​: Vihn /​/​/​an the young lady at the front desk !!! In an out in less than an hour. Called my Rx in for me. THANKS Would recommend your clinic to anyone !!!

My wife went in for some treatment, she was very happy with the care and attention she received. The place is sparkling clean, almost no wait times. The staff was very friendly and professional. My wife recommends Mr. Ivan Ranada (hopefully I spelled it correctly)

Brought in our sick little one on Christmas eve. This was our first experience with an urgent care facility and we were very impressed! No waiting at all. The nurse and Dr. Ivan were amazing with our daughter (that popsicle made her day!). Highly recommend :)

Stephanie was super helpful and very sweet. Dr. Stewart was great (nice, concerned and very patient).
I would recommend this place to anyone.

Prepare to wait long time if you are planning to go. I waited nearly 2 hours before seen by a nurse practitioner. The worse part is she has only given me 5 days of antibiotics which didn’t work completely. So when I called for a refill, the call center promised me the actual office will call me back. However I called 3 time over 5 hours, and I still didn’t get to talk to a doctor. So I went back to the office only to find out they wouldn’t give me any refills unless I see a doctor again. The nurse practitioner initially said I can get the result of the lab over the phone and will be taken care if the medication didn’t work. The policies they set showed they care more about their income rather than the interest of the patients.

This place is AMAZEBALLS! Great experience from start to finish. I went in Saturday, they took me right back, no wait and I saw Ivan who was extremely thorough and spent a lot of time with me. I guess I am just used to the 5 minute doctor visits with my regular doctor’s office. Was prescribed some antibiotics. Ivan called to check on me on Monday and I told him I wasn’t feeling much better so he told me to come in the next day. So I did, they got me right in again, and I saw a different NP who was very thorough and wonderful and got some different antibiotics. They didn’t even charge me for the second visit. This is how an urgent care center should be! I wish I could give them 10 stars.

Next Level Urgent Care consistently gives great service, doing their best to make sure you get checked up in a timely manner, and not only that, they make sure your ailment is really taken care of, and will also make sure you are actually getting better after a visit.
They put a lot of effort into expediting the process– information is filled out electronically, helping you into a patient room as soon as one is available, etc. The facility is equipped to do much anything you can think of that doesn’t require an emergency room. What impresses me most is the staff. Professional and friendly, they make seeing the doctor a much less unpleasant encounter. I believe the attendings there are also English/​Spanish bilingual, which may be a huge plus to some people.
Of all the times I have visited, I was helped by Dr. Ivan Ranada, who is always very upbeat at all hours. He will answer all questions that you may have thoroughly and professionally, so that you can get a clear picture of your ailment and how you will be treated. After you leave, he will do a follow-​up call a few days later to make sure you are patching up just right.
Nobody likes having to visit the doctor, but Next Level Urgent Care makes it a whole lot less crappy. And that’s saying a whole lot.

I went in because this was the closest place next to my house (aside from the 24hr emergency care that charges $ 150 like a hospital ER would yikes!). I was greeted warmly and the checkin was very efficient and easy on an iPad that she handed to me. There were 2 «cuts» in front of me so the doctor had to stitch them up first. The nurse came in and cleaned my laceration while I waited for the doctor.
Dr Ivan (I don’t remember his last name), took a look at my cut, explained what he was going to do to treat it and why he preferred this method to stitches or glue. Very good bedside manner. He even called the next day to checkup on me and see how I was healing.
I will definitely go back here if I need to. I wouldnt hesitate to bring any of my family members here if they needed medical attention.
Thanks so much!
–Adrean

You come in to a place feeling like complete crap and when I walked in they actually made me laugh and tried to make me feel better with good humor. Very nice people!

Went in Sunday morning. My four year in pain, they said she has a urinary track infection. Monday morning daughter still in pain went back to them and they said go to a pediatrician. Wasted $ 180, should have waited til Monday or gone to ER for a real doctor. If a pharmacist can’t help you, skip the Next Level Urgent Care and go to a real doctor.

With severe asthma and chest pain, I was in an immediate and desperate search for a trustworthy, reliable urgent care facility.
After reading the reviews, I decided to head on by here quickly.
Office is clean, quiet and well maintained. There was absolutely no one in the lobby but myself, but I did notice there were a few people in the back. Receptionist was a young man who had me checked in quickly and admitted me to a room. Personal information is filled on an iPad and the room is small but nice and well kept.
So, at this point, I’m pretty satisfied with the fact that they’ve checked me in immediately and that I’m ready awaiting the technician.
The technician comes in about 10 minutes later (named Alex) and takes my vital signs along with asking me what was going on. He was nice and courteous and listened to my needs.
So, I didn’t know what my weight was (the numbers on the scale terrify me lol) and so Alex said he would go get a scale so that we can record my weight and even asked if I wanted a bottle of water.
Well, this is where things start to get even better!
Dr. Riojas came in a few moments later and she was such a nice, very easy going doctor! I usually get nervous with doctors since sometimes they come off a bit snappy or rude.
She was extremely attentive, explained very thoroughly what was going on and made sure that I had the correct medications to take care of my asthma. She even went to the extent to explain why and what the medications will do for me.
I felt very comfortable with Dr. Riojas, and I’m so glad to have found her. This location is much closer to me, and I am at ease speaking to her about my condition.
Thank you so much Unilocalers for the great reviews and recommending this place!

Super nice employees and quick check in Wait time way too long. An hour and a half.

Came in with a cut. Got some stitches and was out within an hour. No pain! Great customer service from walking in in the door to leaving. Check in process was quick and simple. Will definitely recommend this urgent care.

The service that was given to me at this Urgent Care clinic was exceptional. Never have I received such service from a doctor’s office before. I can’t tell you enough how impressed I am.
Immediately entering the clinic, I was greeted by their front desk receptionist. I was asked if it was my first time visiting here, and to provide them with an ID and insurance card.
*MOST Major Insurances are accepted.
As I dropped off my ID and insurance card, I was immediately helped by Shawn, the RN, and escorted into a patient room. Shawn left me with an iPad and asked me to fill out the rest of my patient information. The entire system that Next Level has developed on iPad is amazing. It’s painless and fast, I wish all doctors would switch to this type of check-​in system.
After checking in, Shawn checked my vitals, and I was later seen by Dr. Ivan Ranada.
Dr. Ranada was great! Such a nice guy. Very friendly. He was very straight forward, checked me out, and gave me my diagnosis. I was given 3 different types of prescription medications just in case if the first he recommended did not work well for me. I really appreciated that because no one wants to come back to the doctors office, no matter how friendly the people are. Hehe!
I had a horrible experience at Cypress Fairbanks Urgent Care on West Rd & Barker Cypress Rd. — I do not recommend them at all. If you’re looking for urgent care, quick medical assistance, Next Level is the place to come to.
With an extremely friendly staff, a quick check-​in process, hardly no wait time, this office is going to continue to be very successful.
Thank you, Dr. Ranada, Shawn, and Next Level!

I like this urgent care. I feel that they give good medical care. They are professional and plesant.

Always have a pleasant experience at this place. Friendly staff. The doctors are personable and remember who I am and things about me. Great urgent care. They seen me right away. Never had a wait time here

Best place to get medical care. The staff are really courteous, and the doctors are truly compassionate to their patients.
Dr Sigma was exceptional! He was that doctor who practice medicine to help people and save lives.

They were pretty quick to get me into a room. I was feeling very ill and had no energy when we got there. They open at 9 am on Saturdays. Dr. Ivan was attentive and seemed genuinely concerned for my well being. They even called a a few days later to check on me. It was $ 75 with my insurance for the visit. The staff was friendly. I am glad I found this place especially when my pcp is closed. Thanks Next level!

I went in today for back pain and the service was excellent. As soon as I walked through the door I was greeted and placed immediately in my room. I would recommend family and friends to this location because they truly know what excellent customer service is and made me comfortable to be there. When I came in I was nervous but once I talked with them I wasn’t anymore.