Ntb-National Tire & Battery

I don’t know anything about how to properly maintenance my car. I walked into NTB this morning expecting to spend a ton of money on things I may OR may not need. Walter, the new manager, patiently walked me through options for tires, oil changes and air filters. He suggested I check out the tires with him, so I did. He showed me what they looked for when determining if tires needed to be changed and explained my front wheel drive. I didn’t need new tires after all! I really appreciated his honesty and thorough explanation. He was friendly, patient and knowledgeable. True customer service!

I wish I read these reviews before using this place.
They ripped me off, bad. I don’t know much about cars, but wow, they really got me.
Full brake system, a bunch of other small stuff, shocks, struts. Alignment, with warranty. Yeah, all were looking bad when he showed me them. Well I left with all of that and four brand new tires, and also an oil change (which is all I originally came in for).
$ 2300.
They told me it needed a tune up, ignition coil switch. All this other crap, they couldn’t do after quoting me for it over the phone. I took it to a friends mechanic and guess what. It just needed spark plugs.
They did not tell me I was getting a full brake jobs. It was supposed to be just pads.
When I picked it up they told me they did the rotors. I didn’t give permission for that but I was just so ready to have my car back after 3 days and my car is old, so I figured-​what the heck.
I immediately regret this decision. The salesmen and mechanics seemed very knowledgeable, and they even showed me the damages. The other part they couldn’t change was sway bars, which I saw were broken at the seal. My other friends mechanic changed the seal, NTB told me I needed entire new sway bars, I didn’t know the seal could just be changed.
My friend’s mechanic also caught that the tires were not balanced at all and my alignment I paid extra for was off too! So frustrating. I feel so ripped off, needless to say. Avoid this place. I’m honestly so upset because I’m very tight on money as is, and knowing my savings was drained because I was vulnerable is so depressing. I trusted them.

Great service! The manager and his crew went out of there to make sure everything was done right. Very professional and knowledgeable! They have my business from now on!

This place tried to rip me off! Had my car towed here because it was near where it broke down and I was out of town. I was told they put gas in the car to recreate the problem and they found it was the fuel pump that went out. The cost to repair would be a whopping $ 1100. I asked how much the fuel pump was and Marvin said it’s $ 600. I asked if it was a Toyota factory part and he said no. When I told him I would call Toyota for an estimate, the price went down to $ 900 ($ 400 for the part). I knew then that I was being taken so I towed to a reputable mechanic. The problem: NO GAS! Filled it up and have been driving ever since. Oddly, on the diagnostic from NTB, there is no mention of what they did nor what the problem or recommendation was. DON’T GO HERE!!!

EEEEEEEEEKKKKKKKK!!!
No seriously this place should be out of business for unethical business practices. First Customer service is SLOW. Very SLOW. I brought my girlfriends car here because her brakes were squeaking. And they offer a free brake check so I figured sure why not? After an half an hour waiting he comes to me and tells me the whole break system needs to be replaced (pads, rotors, shoes, ect, ect.). He gaves me an estimate of about $ 520.00. Mind you she has a Toyota which has some of the cheapest parts compared to other makes.
Anyway, I got a second opinion which I always do when it comes to car repair. Guess what? Only thing it needed was new brake pads! $ 110.00 later her car is free of noises.
No thank you NTB. Beware future customers!

First impressions matter. You know how you walk in to a place and a voice in your head is shouting «Get out now! This will NOT be a good experience!»
After walking in to this NTB I thought that — then I thought «I’m here now… let’s just get it over with». So, perhaps it was just me being lazy and not wanting to go and find somewhere else, perhaps I was just willing to give them another chance… but most likely, I think it was just that I had already had my car jump-​started to get it here and I really don’t think it would start again.
I needed a new battery and as I walk in the two guys behind the counter are saying goodbye to a customer. The customer is an attractive woman and as guy 1 hands her the keys to her Mercedes SUV he grins and says «Next time you come in be sure to ask for me». As she walks out both guys watch her leave and guy number 2 calls after her with enough of a lecherous tone in his voice that I feel dirty «If you can’t find him I’ll be more than happy to help you in any way you need». They continue to grin and watch until she gets in her vehicle and drives away.
Hello? I’m right here.
Guy 1 finally looks at me and asks what he can do for me. Guy 1 finds the battery I need and puts it on the counter… guy 1 is about to start getting more details when the Mercedes SUV from earlier pulls up with the attractive woman looking angry. Mid sentence, guy 1 moves so quickly to the door that for a moment I think he leaped over the counter. Guy 2 is quick to vocalize it to the room while laughing «Did you see him move? He practically leaped over the counter!» For more than a minute while guy 1 is out in front of the building trying to soothe the irate woman guy 2 repeats the observation several times with more laughter.
Hello? I’m STILL right here!
When I ask him if he can help me while guy 1 is busy with the other customer he looks like a child who’s been caught stealing candy and mutters something about how guy 1 will be back soon. Soon? You can help me right now! I give him a moment and while we’re standing at an apparent impasse one of the mechanics walks in. The mechanic eyes the battery on the counter and enquires «Is that for a lawnmower or something?» «I’ve never seen a battery that small» he assures us. Really? I think… Really? You work as a mechanic in a place where one of the main things you do is replace batteries (it’s even in the businesses name) and you’ve never seen a battery for a Honda Civic? I don’t drive an exotic European sports car… It’s a Civic. They’re pretty common.
Guy 2 finally decides that guy 1 really may be a while and starts to look like he might help but then guy 1 comes back in explaining to the mechanic what they screwed-​up when they did whatever they did to the Mercedes SUV and… as if nothing had happened, continues his conversation with me. Meanwhile guy 2 starts making fun of the speed with which he moved to help the attractive woman. «I’ve never seen you move so fast» «I thought you’d jumped over the counter» etc.
Customer. Right here. Hello? Remember me?
They finally get what they need and start the work. After much longer than I expect guy 2 comes in to the waiting room and asks me where my kill switch is. My what? I’m here because I don’t really know much about the mechanics of my car. It’s a Civic. They’re pretty common. You guys really don’t know where the kill switch is in a stock Honda Civic? I mean, sure, I don’t know WHAT a kill switch is or even if my car has one but… that’s why I’m here.
Thirty minutes after I tell him, in a moment of anger, «It’s a Honda Civic! How hard can it be? You tell me where it is» he returns and asks if he can take me back to my car to show me something. The mechanic dips his fingers in to the reservoir for the power steering fluid and tells me the system needs to be flushed… oh, and the brake fluid too. Do you really expect me to trust you on an obvious up-​sell after showing your level of incompetence already? I’ll take it to someone I trust for that. Sure enough, later I find that my brake fluid is fine and the power steering fluid system needs to be flushed but that could just be because someone didn’t screw the top back on properly and let air in to the system.
One of my headlights stopped working and when I went to Hare Repair I was told «whoever replaced your battery loosened the wires».
It’s too late for me to listen to the voices in my head. It’s not too late for you. Get out now! This will not be a good experience!

I have used this location for oil changes and the occassional alignment because it is close to my office. Service here is blah and clerks are not friendly at all. I think I have probably been here about 5 times and each time has been a very lackluster experience. If these guys would just smile and little bit and act like they are happy you are giving them your service, it would make the customer experience a litte bit more tolerable