On the Run

I needed new running shoes, the store was empty and yet the employee had like zero time to help me find a good shoe. He showed me a few options, but neither of them felt right. He said they have a good return policy but I wasn’t even sure if I needed neutral, stability, hell not even the width! I asked if it could be the wrong shoe that is causing my knee pain, he shrugged. They didn’t ask me to walk to see if I was over-​pronating he simply suggested a stability shoe which they don’t have. We then sat in silence with a shoe I wasn’t happy with, no helpful suggestions nothing just silence. I decided to go to another running store and not take a chance on buying the wrong shoe.

Great service! Young guy that helped me dos the fitting and helped me pick the right pair. Compared the price on Amazon and On my he Run was $ 5 cheaper! I’ll definitely be back!

I love this store. If you are looking for a proper running shoe then this is the place to go in this area. First of they start by making you walk up & down a small area to see how you walk & then do a proper sizing. Then they choose 3 – 4 pairs for you & bring them out for you to try & decide for yourself which ones are best for you. The selections they offer are somewhat limited but of very good quality.
The staff are attentive, eager to help & knowledgeable on everything about the sport of running & different upcoming races available. If you are looking for a specific shoes that is not available in the store they have no qualms ordering it for you. They also have a small selection of running accessories & clothing.
The prices are a little higher than your average store however they have a «punch card» that allows you to get a free pair of shoes on your 8^th purchase!!! I personally prefer to buy from local shops vs the major companies that don’t care, they’re more about profit than your feet.
Should you need a shoe for a different sport (volleyball, basketball, etc.) they can also order them for you based on a catalog that they have in store, just ask!
On the flip side, if you’re going to be a princess about having blue shoes instead of what they have in the store or aren’t willing to wait for your order to come in, then that’s on you. Manufacturers only have certain colors they offer in a specific shoe so suck it up! You’re running not going to a fashion show!
Finally, you can bring your old shoes in & they donate them to a local homeless shelter.
I’ll be a return customer for many years to come!

On the Run is a great neighborhood store for shoes and running/​athletic accessories. Their staff is very well trained in both the technical aspects of the shoes as well as customer service. You never see anyone who isn’t excited about being there and helping you.
They won’t have the variety of a «big box» store, you come here to get great customer service and interaction with a sales attendant who listens to your needs. They always have the latest editions of shoes, you can always call ahead to see if they might have what you’re looking for.
They’re also a great community ally. They heavily sponsor local running clubs and 5K races, there always seems to be some event coming up soon and the store is the place to be to see what’s happening.
On the Run is a great asset to the Clear Lake area, a linchpin for the running community.

Great service but poor selection. I needed a good tennis shoe and all they had were 3 shoes in the whole store that would fit me !! I’m a size 9 so they should have had a better stock !!

I needed new running shoes and wanted to break away from my staple purchase of a pair of ASIC Kayanos, so I decided to stop by On the Run. The staff were helpful, friendly, and showed me a nice pair of New Balance 1260V3 shoes that I decided to purchase.
This is where the problems set in.
The only shoe available was white/​red, unfortunately I don’t really want a white running shoe since they look good for about 2 weeks and then need washing. So I decided to take the recommendation of the sales associate and wait while they order a blue pair. Sounds good to me, I wait a week, get my new pair of awesome blue shoes and everyone is happy, right?
This is where the ball got dropped. I wait over a week and receive a call saying that my shoes are in. I stop by, grab the box, look inside and it’s the wrong color. In fact, it is the old red/​white color originally in the store which I tried on. I tell the sales associate the issue, he goes to look into it, turns out they actually couldn’t get the blue pair of shoes they said they could a week ago; the factory actually ran out of them. Ok. Factory issue, not On the Run’s fault.
What is On the Run’s fault though is this. 5 days before I picked up the shoes, they found out, from the factory, that they would not be getting the blue pair I requested. However, no call was made to me about this. 5 days after this call they decide to give me a pair of shoes that I tried on in the store, the very same pair of shoes which I could have walked out of the store the very day I purchased them. I didn’t wait over a week to get the same shoes I paid for a week ago. I waited a week to get the pair of shoes I purchased! If you can’t get me those, you should tell me! I’m not mad that they didn’t get the shoes, I’m mad that they didn’t tell me they didn’t get the shoes. Instead,
On the Run made me wait a week to be given the wrong pair of shoes and didn’t have the decency tell me that they were giving me the wrong pair of shoes. I had to tell them!
For a store dedicated to customer satisfaction, that’s a big misstep. You can’t take someone’s money, order a pair of shoes, not get the pair of shoes, and then attempt to pass off another pair of shoes as those shoes without telling me anything.
All I wanted was a call asking if I would take the red/​white shoes. I probably would have! That’s it. Simple, 5 minute call to explain things, I take the shoes. The way things went down though, I was lied to and given the wrong shoes with no explanation. For that, I give this otherwise stellar store 2 stars.
After this fiasco, I went online to LeftLane sports, found the same shoes, in the color I requested and priced $ 45 cheaper than On the Run. Needless to say, I purchased them and will be returning the pair of shoes On the Run gave me within the week.
If you read this entire rant-​like post, thanks, my end statement is that On the Run is great if you want to walk in and walk out with some shoes and you’ve never bought a pair of running shoes before/​want a new pair and are willing to pay a premium. Otherwise, the order in process screwed me over and left me unable to run for the past week.
At least I’ll come out with the right shoes in the end, even if it was a struggle to get there.

On the Run is not only the best place to go to buy running shoes, they also are huge on supporting the local community.
As a frequent runner, but no more than half marathons, I trust the team at On the Run to take the time to get the fit right. They understand the needs from any level of experience runner: from your first 5K to your 100^th marathon.
They happily watch you walk, observe how your foot falls, and ask questions about what it is you need in a shoe. They have a good selection, of the top/​popular contenders, but not an overwhelming list of options. Sometimes less is more; especially when the shoes you’re choosing from have a good track record and On the Run knows their quality. Yes, you will be paying for quality, anywhere from $ 100 to $ 150 per pair, but they have a program where you buy 6 get the 7^th pair free.
I also go to their website for listings of local runs, and usually I find 5K/​10Ks listed there before any other website. They frequently host packet pick-​ups, and I enjoy their annual Turkey Day run!

Prices seem a bit high, but the staff are very knowledgeable and helpful! They measure your foot in all different ways and really talk to you about your needs in a shoe before making recommendations. It’s not a high pressure environment and they seem invested in customer satisfaction. I recommend it to runners!

I’d give them 10 stars if I could!
These folks know what they’re doing and they do it right. If there is a problem, they’ll make it right.
People who have been serious runners for any length of time already know about these folks so this review is oriented toward people newer to the sport or who have decided to get serious about it.
If you are going to be a runner, you NEED the right shoes — it’s really not an option — you’re going to hurt yourself without them. That doesn’t mean you need the most expensive shoes — it means the RIGHT shoes for your foot and your running style. The folks at On The Run will help you find the RIGHT shoes for you.
Expect to spend between $ 100 and $ 150 for a good pair of running shoes. It’s just what they cost.
You can find less expensive shoes at the big chain stores but are they going to be the right ones for you? Who knows… Will you end up hurting yourself? Who knows…
I’ve gotten 3 pairs from them so far. All of them have been exactly what I needed at the time — PERFECT!
I will buy all of my running shoes from them in the future. I am a customer for life.
Disclaimer:
I am in no way associated with On The Run or anyone who works there or has any ownership in the company. I am simply a very very happy customer.

Ok, I needed new running shoes and the last pair I lucked out and just bought online, but I’ve been running a LOT more and decided that I needed to find the right shoe for my foot, my stride and the way I run. But I was afraid to come in here because I was afraid they might not be interested in helping me since I only run 5ks. Wow, was I wrong!
We were greeted as soon as we walked in… not in a high pressure omg I have to sell you something now way, but in a friendly, we want to help you find what is best for you way. I didn’t get the lady’s name that helped me, but she had me walk around barefooted to see my stride and measured my foot and looked at my old running shoes and helped me decide on the perfect pair of shoes.
They don’t have a huge selection of shoes, but they do have a few of each of the different types for the way you run… and if you’re not quite sure what you need, they will help you. They also have accessories and clothes. It’s not a huge store, so if you want a big selection then you might want to go elsewhere, but if you want great customer service and want to talk running, then definitely head here.
It’s not a cheap place, but after looking at the shoes at Academy the prices really aren’t that much higher, plus again, the customer service is top notch, so to me it is definitely worth it!
I love my shoes and I can’t wait to get out in them and get my run on!