O’Reilly Auto Parts

I popped in yesterday morning to get a new headlight bulb for my car. After looking up the appropriate code for the piece on a car repair site, I went in feeling good. Except that none of the codes matched what was on the packages in the store :-(I highly recommend using the O’Reilly site to do a search beforehand as it will show you a list of products complete with packaging that matches your car. Unfortunately, I only found out about that feature after talking with an employee. Hopefully someone can learn from my mistake.
I would have stood in the headlight section forever, but luckily one of the employees saw the confused look on my face and came to my rescue. In less than 1 minute I had the correct bulb and was on my way. It was fast, easy and the location is convenient.
Now if only they offered installation services!

I was recently in need of new wiper blades for my Jeep and stopped in based on prior reviews of this location. I was quickly approached by Jose who showed me a selection of wipers, told me about an instant rebate and even offered to install them for me. Great customer service!

I’ve been here twice for parts and the employees are friendly, helpful, and fast! I don’t know cars well and both times, they volunteered to do what I needed — no need to YouTube later (phew!). The price for everything was excellent, and they didn’t try to sell me things I didn’t need — but sold me stuff I did and didn’t know before walking in! Very upfront about everything and responsive to my presence as soon as I walked in the door. Give these guys a visit next time you need a part!

did a diagnostic On my battery and also helped replace the battery. took only 10 minutes
excellent service

I went in for a battery. The clerk/​repair guy installed it and my car bring 2008 required that he remove casing and put it back. He recommended changing the air filter (which was very full!). This also required he remove the glove compartment and then put it back. He was knowledgeable and very nice and helpful!

Superb service! Earl was extremely nice & helpful with my car battery issues. Got the job done quickly and cheaply, I highly recommend this place.

Great service at the Houston location.

Great store and not very busy — you will likely not have to stand in line. Staff is very friendly.

Friendly, helpful, they’ll fix you up.
Had an issue with a battery I had bought from them (drained it after leaving a light on, wouldn’t take a hard-​charge to revive it). They replaced it (on warranty) by looking my purchase up in the system.

The employees can be a little rough around the edges, especially when they have to deal with people who don’t know much about cars and wondering why their battery died. I swear one guy was cussing up a storm after the customer left!
So I usually come here knowing exactly what I want and trying to avoid asking stupid questions. This is probably not what corporate wants to hear.
The only reason I come here is because of the convenient location, as most auto part stores are in sketchier parts of town.

Old and dingy auto store. Inside and out. Parking lot is not that great either. The workers? Well, one seemed to be dumb. All this was almost enough for me to run over to Autozone. But luckily for this place, I got the smarter and friendlier one of the two workers — Tom.
He’ll help you out with anything you need, and fast too!

Friendly help for the car impaired!
My turn signal was out… I was doing the whole stick your arm out the window and signal thing. The fact that I was doing that tells you just how much I hate dealing with car maintenance, or more to the point men that know more about my car than I could possibly hope to and aren’t afraid to rub it in.
I’d thought it was a fuse issue, and they were happy to help me find the kind I needed. I went outside and fiddled with the fuses, but the turn signal still wasn’t working. One of the employees came over and took a look and concluded it was in fact another part that was fried. He gets points for not telling me I was a moron for trying the fuses, which only set me back a couple bucks.
Upon looking in the system to see if they carried the part, he found that they did not. He happily helped me find somewhere that did and gave me directions.
I left and got that taken care of, but came back later that day to take care of some other car maintenance stuff I’d been putting off because they:
a) helped me, without making me feel like an idiot
b) were happy to help me find someone who could help me when they couldn’t
c) left me feeling more confident and capable.
Prices were reasonable and help was a plenty.