Pet Paradise

I don’t trust this place. They lied and my dog suffered because of it.
I had called a couple weeks prior to my check-​in date and asked if it was possible to have my dog put in a kennel that is at the end so he would have a dog on only one side of him. I explained that he had only been boarded once before (elsewhere) and was kept in a middle kennel, and that the staff would have to let him out last because he would not walk in front of the other kennels when they had dogs in them because he was afraid.
The person I spoke to seemed very understanding and said it was not a problem and that she changed his location in the reservation.
However when I picked him up, I was in the lobby for over 10 minutes waiting for the staff member to bring my dog out. Finally she came out and said I would have to go back there because she couldn’t get him to come out. When I went back there he was exactly where I asked and was told he would NOT be. In the middle of a long row of dogs.
He was boarded there for 4 days and if she could not get him to come out then, I doubt they were able to get him to come out at all during his stay. I paid for him to have turn out time in the play yard alone, and I doubt that happened.

We left both of our dogs there for one night. They have only been boarded once before here so I was nervous but they did great. The staff was very accommodating to my request. They got a go home bath and smelled great! I would definitely recommend Pet Paradise on Monroe!

Highly recommended. The only place my lab came back happy! The online camera is very nice feature! The staff is very nice and professional?

We have been taking our two dogs to Pet Paradise for dog boarding for a couple of years now. The facilities are always nicely kept, staff super accommodating, and our dogs are given extra attention while they are there. I love that I can make reservations without having to book a year in advance like I do at some other dog boarding businesses and their rates are super reasonable, in my opinion!

Boarding my pet at Pet Paradise on Monroe Blvd is like leaving my fur baby at grandma’s house. The loving attention and care pets receive there is very comforting. It is very important to me knowing that my pet is being carefully cared for with confidence that the way I deliver him at Pet Paradise is the way he will be when I pick him up. After boarding my beloved fur baby at Pet Paradise not long ago, I’ve decided Pet Paradise will be THE place to board there again without hesitation. I’m also a big fan of their photo update service– I receive an email from the AMAZING Pet Paradise staff every day during my little guy’s stay! For a happy and satisfying experience I highly recommend PP to anyone who wants an exceptional boarding experience for their pet (s).

Very friendly staff and clean facility. We never have to worry about leaving her there when we are on a trip unlike some other places that we had used before. Our dog seems excited whenever we drop her off and that’s a good sign. Highly recommend this place!

I chose to try Pet Paradise for the first time due to the convenience of the location to the airport. I went in a day early to view the facility since I have 3 dogs that I love very dearly. The staff was very attentive and extremely helpful since this was my first time. It was clean and smelled great when I took the tour.
I was a little disappointed I had no feedback when I went to pick the dogs up. I would expect that since it was my first time, and the ladies said they would watch the pups over the weekend to see how they do in a group setting, I would have something when I picked them up. The worker was short and said they were short staffed so they didn’t have time to leave feedback. My boarding facility for 6 years takes the extra time to let you know how your pups stay was with report cards.
I like the fact that they will feed your dog up to 3 times per day and they get 2 play times no charge. I dislike the fact they can’t bring bedding or blankets.
Regardless, I will try again due to the location and the friendliness of the check in staff.

Drake loved loved loved his stay at pet paradise. I was nervous because he is still a puppy but the staff were wonderful the facilities are clean and the folks are all very nice! Thanks for a wonderful week for Drake away from home! We will always spend time with you! Thanks ms.ella.you are a mom away from mom

I cannot say enough great things about Pet Paradise Hobby! I have a small dog that I’ve only boarded once and it was a nightmare, I was really skeptical to leave her again but I had no choice, I had to travel last minute for work, so I read all the great reviews and thought I would try them (Pet Paradise) out. My fur baby loved it she had so much fun when I picked her up she was her happy self, she didn’t seem stressed or skittish like she did after the first time I boarded her! I got pictures of her during playtime and she looked like she was very happy! I plan on boarding her here anytime I have to travel, if she can’t go with me! The staff was very friendly and helpful!

The staff is great! The facility is clean and it smells fresh too! My dog went for daycare and boarding, we loved it!

I love this place and more importantly so do my two dogs Kato and Zeus! I’ve been boarding them here off and on for the last 9 months. If your dog is sick/​not feeling well they do everything that can to help your dog ! I love how they have and outdoor dog run and also a pool for the pups to swim! This place is awesome !

I just picked up my dog from this location and he loved it. I will definitely be bringing him back next week when I go out of town. The staff when I dropped him off this morning was phenomenal especially the manager who was here and Blake who took my dog back. And I got the first daycare visit free. When I came to pick him up the customer service was a bit different. I called to let them know I might be a few minutes late because I was stuck in traffic and the lady I spoke with seemed a bit rude and felt as if she was rushing me off the phone and kept using a the word «aight» instead of «alright» just seemed a bit unprofessional. When I got there to pick my dog up the lady tried to charge me for the day care visit even though I was told it would be free. Then tried to charge me for nail grinding which I didn’t ask for (and they did grind my dog nails) she eventually took them off but told me 3 or 4 different prices. The price went from $ 50 something to $ 30 something to $ 14 then the final price was $ 40 and some change. She really didn’t tell me how he did during the day or anything which I kind of wanted to know. Since I will be leaving him there for 4 days next week. The evening results is why I didn’t give my review a full 5 stars.
I did love the facility though. Very clean. Smells amazing. And my dog is obviously wore out and tired. Which is awesome.
I just wish my evening results were as good as my morning results from the staff. :/

Pet Paradise (Hobby location) is a wonderful place where we feel very comfortable leaving our dogs. The staff is very kind and they truly pay attention to our personal requests. Our dogs are always nice and tired out when we pick them up from their stay and I appreciate the feedback we get re: their doggy vacation. So glad we have a great, convenient kennel for our fur babies!

Just started taking my dog to the Hobby location when I moved to Houston a few months ago. We moved from Atlanta, and she went to that facility all the time. I trusted the brand from our experience in Atlanta and am happy that PP-​Hobby has lived up to the Pet Paradise reputation. I feel comfortable leaving her, often 4 – 5 days at a time because I travel frequently for work. The location is perfect for me to drop her off, park at Pre-​Flight (which PP has coupons for), and get to the airport terminal — all in 15 minutes.
The indoor/​outdoor kennel set-​up of the facility is a BIG plus, because my dog likes to be outside, but doesn’t like to play with other dogs. At PP-​Hobby she can sunbathe and enjoy outside in her own little space.
Depending on the day, helpfulness and courtesy of staff members vary. I’ve had really great interactions with staff on certain days. Other days, the staff aren’t as knowledgeable, but they may be newer employees. The manager and assistant manager (Robyn) are really great. On one stay, my dog had an upset stomach and the manager called me to ask if she could give my dog some medication. I agreed and when I picked her up, they gave me a detailed rundown of how she ate, what her stools looked like, and sent us home with an extra packet of the medicine. The staff also do a great job of learning owners, so when I walk in, the staff know who I am and my dog.
Only major downside is that the facility isn’t really «24 hours». You can only drop off early (before 7 AM) and pick up late (after 7/7:30 PM) with 48-​hour notice + extra $$$. Last minute travel changes really can’t be accommodated. If your travel plans change last-​minute and you can get to PP by 8/8:30 PM, you may be able to catch someone there. Call earlier in the day to see if anyone is scheduled to be there a little later. If not, you’ll have to get your dog/​cat the next day.
For me, Pet Paradise has been a trustworthy, dependable, and convenient facility to leave my dog, so I’ll continue taking her there. Compared to some of the smaller, more «mom and pops» boarding/​daycare places closer to our house, I’ll take Pet Paradise any day.

My first time ever having to board my pup, and let me tell, I was about as anxious as it gets. I chose Pet Paradise because I like driving myself to the airport and parking at Wally Park, Pet Paradise is right next door — extremely convenient.
Baloo’s stay was hectic, let me explain why. He was adopted from a rescue group who had provided him with all his shots, or so I thought. Since he never had to be boarded, he never received the kennel cough vaccine — must-​have for doggie boarding. The manager at Pet Paradise was kind enough to take him in and quarantine him for a few hours until a good friend of my girlfriend’s could pick him up, take him to his vet, and return him. I was informed of the added cost if he had to remain quarantined during his entire stay ($ 75/​night btw so make sure your pup is up to date). We signed up to receive pictures of him via email each day so we could see how happy he was during play time.
When we finally picked him up, the attendant discounted off one of his nights since we were first timers.
What I really like about Pet Paradise is that each dog is provided with an indoor/​outdoor kennel, they can be taken out to play by themselves if requested, and they have a nice 2 foot deep pool for them. Anything deeper, i would not have left Baloo there, he nearly drowned on me before. He really seemed to have enjoyed his stay. My only knock on Pet Paradise is the price. It runs as one of the more expensive boarding establishments, but the convenience simply cannot be beat.

I found this place about 4 months and will never look for another daycare or boarder. The first place I boarded her at was terrible, she came home all sad and depressed. The next time I needed to board her I researched and found Pet Paradise. Ariel, loves it. The staff is super friendly and take good care of my furball. I also take Ariel there for doggie day care. Ariel runs around and plays in the pool and chases all her furry friends. I never have to worry about her when she is there. This is a great place for your furry friend to relax and burn some energy. :)

Great experience! Dropped my dog off for daycare without a reservation (shot records in hand) and they took him no problem. The building looked and smelled clean with a clear view of the pool outside. When I picked up, one of the employees knew exactly who my dog was and told me how he did and who he played with all day. I’ve been to places that don’t do this, but I LOVE that they did. I also requested to have my dog’s nails trimmed while he was there but the groomer did not want to do it after seeing how he reacted-​they didn’t want to stress him out in a place he’s never been. This was perfectly fine with me and I’m glad they considered how my pup felt, you can tell they really care here! I would totally use them for boarding if it weren’t so pricey. The daycamp was perfectly priced though, for the quality! Thank you!

The last 2 stays at Pet Paradise Hobby my dog came home sick and stressed. He actually had black runny diarrhea for days. We no longer got photos of him having a «blast» and was told he didn’t want to go out much. Poor baby.
I make homemade canned food and I think they might not have refrigerated it.
Also, the xtra playtimes might just be too stressful for my dog. He is mid sized 45 lbs, and I told them to not put him with big dogs (he gets intimidated by bully dogs) and I think they did put him with big dogs.
Every time I added the video he did well, when I didn’t get the video (last 2 times) he came home sick and stressed.
You can not send bedding anymore! Without his favorite blanket or any bedding and no video, he might not have been given a blanket at all.
I need to find a home sitter…

Haven’t taken my dog here and I won’t because they just told me over the phone that they do not walk dogs during the stay. No thanks.

Long story short: I have two dogs that are brothers and Pet Paradise switched who was who and gave my dog that doesn’t need medication the meds. I found out bc the side effects were happening to the other from the moment we picked them up, I looked at their collars and they were switched.
They couldve killed both of my dogs.
Zero stars if I could. Im not the type to bash but this is too serious not to share with fellow dog owners
The staff was friendly before and after we figured out what happened and they were willing to financially rectify the situation but honestly the damage is done.