PetSmart

Best Petsmart in the area!!! Had the food I was looking for and the employees are very friendly and helphful.

In my dog training class at Petsmart, someone recommended Willie as my new pet groomer at Petsmart. The first couple of times with Willie my dog’s haircut seemed okay except I noticed her nails were not trimmed and her top knot was angular and not scissored around (I did discuss with Willie what I wanted each time I dropped her off). I took her back to have this fixed and I thought Willie acted arrogant instead of apologetic about the redo.
The next (and last) time I took my pup back to Willie not only did he fail to cut her nails, but did not properly clean her ears and he did not finish her grooming with scissoring. I called the store manager, Patrick, who told me he would look into this matter while agreeing the nail cutting and cleaning the ears is part of the grooming package, but he failed to call me back. A few days later, I received a call from Adrian, the salon manager, who was extremely rude on the phone, supported her groomer Willie and told me to find another place to have my dog groomed. Petsmart did not provide excellent grooming services or customer service.
By the way, I did take Adrian’s advice and found the best new groomer at B&B Grooming!

PetSmark is in a convenient location with ample parking both in front and behind the building. I like that I can hit my grocery shopping next door at Trader Joes and grab a toy or my cat accoutrements at PetSmart. The reason I’m giving this location 3 stars is that while it meets all my needs as a cat owner, I don’t have interactions with the employees that make my experiences significantly more enjoyable or memorable, and the products they sell meet my needs but don’t exceed.

I do almost all of my pet-​related shopping at Petsmart, but this Petsmart is smaller, darker, and always seems to have a long line. And (if you walk in the back door) the smell of wet dog hair is pretty overwhelming — maybe they throw their bags of hair from the grooming out near the back entrance? It’s fine — but it’s not the nicest Petsmart I’ve been to.

So petsmart is essentially the wall mart of pet stores; and being so allows for lower cost. So took my pup in for grooming. Will say the price was ½ of the local boutique so gave it a shot. Well ordered the basic bath for my German Shepherd not expecting much. Well I was wrong, they treated the dog well and she came back clean and happy. She wasn’t even damp! Only reason 4 instead of 5 stars is due to time l, but for the price it’s worth it. Will definitely return again

This Pet Smart location has the sweetest staff! Whenever I bring my dogs in with me they’re always so sweet and love to give my pups the attention they crave. They’re always asking me if I need help finding things and always informative if I have any questions.
Store: Clean and neat, easy to find things I need. Great selection of food and toys but you can honestly buy stuff from here on Amazon for a cheaper price.
Parking: Large private lot located right next to Trader Joe’s.
Grooming: Took my Goldendoodle here for a groom which ended in her being shaved way too short than I preferred. I got over it cause hair grows back and their grooming salon is way more affordable than some other groomers in the city. But I never took her there again. The grooming staff is very friendly though and will call you for pickup as soon as your dog is done being groomed so they aren’t stuck in a crate for the rest of the day.
Dog training: Took my dog here for puppy training class with Sylvia and we absolutely loved it! We took our puppy here when she was about 4 months old (puppy training class is for pups 10 weeks to 5 months old). Classes run once a week for about 6 weeks and teaches simple commands like sit, stay, down, and leave it. Sylvia was so patient and accommodating with our schedules if we weren’t able to make it to class. She’s a great dog trainer and she totally reminds me of the dog whisperer. Whenever we run into her in the store my dog instantly sits and stays for her without being told. She truly loves dogs and always remembers our pup by name. She is the best trainer there!!!

I had a great experience at this Petsmart’s grooming salon. I was a walk-​in to get my pet’s nails grinded. He’s really nervous about entering the grooming salon and isn’t very nice when his nails are cut.
The groomer who took him back (immediately, there was no wait on a Saturday afternoon) picked him up and soothed him. I watched through the window after doing a little shopping and he was perfectly behaved during his nail grinding (at least what I saw) and was well taken care of by two groomers. It seemed like they were able to keep him calm and happy which I greatly appreciate and is honestly a miracle.
I will definitely be returning to this salon in a few weeks when he needs his nails done –Thanks Petsmart Groomers!

This review is for both the groomers and for banfield. We were leery of doing both because of it being a big corporate company. We said «oh well we will just do banfield for the first year to get him through all of his shots and his neuter.» But they have done so well with our little nugget we will most likely continue our visits with them as the years come. As for the groomer, we had Gibbs! I’ve read about several horror stories about people getting their labroodles groomed and them coming back looking like poodles with puff balls and crazy stuff going on. So I was nervous to get him groomed at all. After reading reviews we were hoping to get in with willie but he wasn’t in, I wouldn’t say we had to «settle» with Gibbs because she did a PHENOMENAL job! (And I am VERY picky.) I was a nervous wreck leaving him for 4 hours, but he was SO precious when I picked him up. We will most definitely be back! Thank you, Gibbs! (Bourbon loves his new ‘do too, says he’s «all groomed up for the ladies») ;) haha, I mean, I can imagine that’s what he’s saying.
Thank you banfield, and thank you Gibbs! We have a precious, healthy, and handsome pup thanks to yall!

Always great service at Banfield and the grooming salon. They do a great job giving a nice thorough bath and trim the nails appropriately. I’m giving ⁴⁄₅ stars because they have forgotten to call when the dogs were finished on a few occasions unfortunately.

The staff at Banfield Pet Hospital is the best! They treat my puppies like their own and they always take the time to build a relationship with the animals and their owners. They don’t force their products down your throat, especially when there are natural or home remedies that can cure your pets ailment.
I do not like the way most people have cut my female dog’s hair, but when I brought her to Adrian in grooming, SHE WAS CUT PERFECTLY! She even have my big dog a little Mohawk and it was super cute. I refuse to bring them to anyone but her. She’s loving and gentle with my puppies & they always come back looking cute as can be.
Do your pet a favor & bring them here!

Slyvia who does dog training classes is amazing. She will let you move classes around to accommodate your schedule and she always remembers your dogs name. This class is more to teach you the steps to train and for your dog to meet other dogs/​people rather than your dog being trained nonstop by the instructor. In addition to Sylvia the other staff is always nice to he puppies jumping in to greet them (which is great for my people shy dog)
The store isn’t HUGE and doesn’t always have everything in stock but they get the job done. They have a scale where you can weigh your dog which is nice for parents of new puppies.

The good: convenient location off Shepherd, in the same strip mall as Trader Joe so you can get some human treats after you get your dog stuff, and since Petsmart is at the end of the strip mall there is always plentiful parking.
The bad: the selection of dog toys is abysmally bad. I should not have to spend 20 minutes sorting through toys to find one that is not already shredded with stuffing coming out, or just entirely missing the squeaker toy when the toy has the «squeaker inside!!!» sticker on it. These aren’t even the misfit toys in the clearance bucket, these are the Martha Stewart «première» ones in the main aisle.
The ugly: for years now every time I stop in at this location to buy dog food they only have one (OR ZERO) bags of my dog’s food in stock. Why do they not stock toy dog breed food plentifully? I would like to buy a metric fuckton of food at one time so I don’t need to make a delightful appearance here every six weeks to buy one bag of food (or find that there are zero bags of food, and of course no workers are anywhere to be found that could go look in the back and look for any extra to restock.) For toy dog breeds this place is no bueno.
Were it not for the very convenient location and proximity to Trader Joe I would not come back.

I called to get a grooming appointment. The woman on the phone was next to impossible to understand because she mumbled everything. She told me the time I wanted wouldn’t work – no problem– but scheduled one a couple days out. She took my phone number and when we came in for the appointment, she said she didn’t know my last name or my dog’s name. After telling her the breed, I was told it was the previous day and I was a no show. Then why did you tell me that time wasn’t available that day? And why didn’t you call me? I have a hard time understanding how a three-​hour appointment doesn’t show up and you don’t wonder why. The woman was nicer to my dog than to me. Don’t get me wrong, I’d heard good things about their grooming and want her to be taken care of but at least be professional. If I didn’t understand how my appointment was booked, I should have asked for clarification. But that doesn’t mean you should ignore a customer instead of offering an alternative that would be more beneficial for both parties.
So the pup and I just walked out.
The past few times we’ve been there, they are out of stock on a lot of products. There’s dried urine on the floor in several places and the only redeeming feature has been the nice checkout people.
We’ll be looking for a regular pet store elsewhere.

I came in here to check out the clothing selection for my puppy and love the fact that they carry a lot of sports teams t-​shirts and jerseys. I got a Rockets jersey and a Texans jersey for my puppy. They were $ 24.99 each but the quality is awesome, just like a real jersey. I noticed they also have a variety of styles in A&M gear, UT, and Dallas Cowboys. Great for football season!

I especially like this store because of their selection of freshwater plants. The tanks are kept so clean and the fish are all active and healthy-​looking.
I will start making a greater effort to travel to this location at least once a month to talk fish with the knowledgeable staff and check out their newest livestock and plant selection.

I was a little nervous to try out the grooming services at Petsmart but I left very happy with the job done. They took my dog in last minute and gave me a pick up time within 3 hours. The service promised was delivered and I will be returning. Shay gave my pomeranian the cutest cut for $ 45! I gave her a well deserved tip for doing exactly what I had asked. I highly recommend trying her out.

It’s a PetSmart. This one has a friendly staff and is stocked well.
But beware if you park in the back parking lot! There is a stink that follows you from about 30 feet to the door all the way past the cash registers on entry. It’s as if the anal glands of 1,000 dogs have been expressed and discarded in the immediate area.

Go to spot for all things for my Fergie dog! Well most things! I pick up doggie food here for sure! I enjoy browsing around for pet treats and canned food items.
I love that seasonal items are available for pets. This year for Thanksgiving Blue Buffalo had Turducken and for Christmas offered a Santa Stew canned meals. So cute and festive!
I only wish these pet stores would get RID of the MADE IN CHINA pet foods and treats! Beware! Look at each label! They are very harmful for title pets. I honestly buy my dog treats next door at TJ. But, there are a fee select treats offered here made in the good ol’ USA!

My little pups are my life so when I choose to take them to get trained, groomed, or take them to the vet I am extremely picky!
My dog and I did puppy training with Sylvia and it taught us great techniques. However, Sylvia goes above and beyond. My fiancé and I recently moved to the Heights but went back to visit her because she was so helpful. She gave us great advise and was very willing to help (even when we haven’t done training in over a year)! She remembers us and our little pups. I would highly recommend the training course with her.
The grooming is not the cheapest and will not let you take your young puppy in for a nail trimming if it doesn’t have a rabies vaccination. But my dog has always looked nice and didn’t seem too stressed afterwards. They usually can squeeze in a bath even when booked.
I also take my dogs to Bansfield for vaccinations and checkups. They are usually quick and informative. I got the puppy wellness plan for my puppy which consists of $ 70 initial fee and $ 26ish a month. Since puppy vaccinations are expensive I saw this as a great option.
Training: 5
Grooming: 4
Vet: 5

For my dog Tex, walking into the grooming salon at this PetSmart is like a scene from «Cheers,» — a place where everybody knows your name (or at least my dog’s name). Replace the welcoming shouts and cheers for «Norm!» with «Tex» and that paints the perfect picture.
My little man loves it here. We walk in, and already the staff is shouting, «Tex! Tex is here!» … I can really tell that the staff loves what they do, and they all love the little canines they pamper. Tex gets completely giddy and can’t wait to pounce through the swiveling door and into the back room. Kinda insulting for me that he’s so eager to leave me, but I guess everyone needs their own «me time.»
They take same day rezzies (if they’re capable).
They always follow my grooming instructions.
Tex always comes out smelling like he just strolled through a meadow of flowers.
The other employees out in the shopping area are equally friendly.
Happy holidays to you guys, PetSmart!