PetSmart

I wish it were possible to give no stars. I wouldn’t take my worst enemy’s dog here to be groomed.
I dropped off my dog to be groomed and just before the time they asked me to pick her up I received a phone call: «I need to tell you, I mean it’s really not that big of a deal and your do was being aggressive but I cut her foot.»
First of all, do not tell me what’s a big deal and what isn’t when it comes to my dog.
So I rush over there. There’s no one out front so I walk In the back where they have my dog and they are trying to stop the bleeding. I picked her up and they tell me I can bring my dog back tomorrow to their vet or I can take her to the emergency vet. Obviously I would never take her back there so we we to the emergency vet.
On my way out the door another lady told me I had no reason to be so upset and that my dog was being aggressive. I told her if it was that bad they shouldn’t have groomed her and they should have called me.
Interestingly enough last time I had my dog groomed here (by someone else) she told me my 10 pound maltipoo was the sweetest pup she’d ever groomed. The vet who saw her also said the story the groomer told me didn’t add up based on the parts of her that were groomed.
I arrived to the emergency vet and the receptionist was on the phone with someone. From her responses I could tell the person on the other end was being short with her. When she hung up I told her who I was and what had happened. Her response: «I was just on the phone with your groomer and they were very rude.»
I’ve tried to contact the store manager several times and can’t even figure out who the actual head person is over there; a man called me back last week late one evening and said in his voicemail he would call me back the next day. Never to be heard from again.
I’m assuming since no one at petsmart ever even called to check on my pup that they’re used to this happening.
I will never return to so much as buy dog food from this chain. I do understand accidents happen but the attitude and lack of follow up compounded the situation 1,000 times. It showed they don’t care about my pet.

So I dropped my dog off to the hotel for 2 nights and on the last day she went to the groomers when I picked her up to day (3-​16-​2016) I notice a bright red mark on her legs on both sides one was swollen one was just really red and hairless… m being the pet owner that I am I get pissed and try to find some answers. He is the fun part I talk to the people who watched over my dog they said they didn’t notice the marks in her or she didn’t have them when they dropped her off to the groomers… ok fine we go to the groomers the man who washes my dog says word for word well I didn’t see those marks and if they where there I guess I looked over it and shrugs his shoulders… Me now I’m pissed while the other GROOMER is in the back in a rude tone of voice saying those are heat marks I ask then why is one swollen the continued and tells me each one is different they react different ways… in my mind I’m thinking she should have been a vet instead of cutting a dogs hair…(sarcasm) Now the Manager I get mixed feelings from like she wanted to help but then she didn’t care because she offered me a cone so my dog won’t lick it… Am I wrong for expecting my grooming cover to be taking care of or something else she did try to get some cream for her but they didn’t have any… And then proceeds to make a appointment to see the vet and says after I ask about payment if it’s something that we did we will take care of the bill… Umm I didn’t drop my dog off with these marks on her body of course it’s something that happened there… Ok rant over
But I will never be going back to this pets mart or grooming or hotel again…

I am the President of Feral Feline Retreat and we adopt the cats and dogs out at this Petsmart location. We have a very good working relationship with management and customers here. Ericka V. posted a scathing review of our group that is completely untrue. She claims that we adopted a Feral kitten to her. Anyone in the the Cat community knows the a Feral cat has a «tipped» ear and this kittens ear was not clipped or tipped. The kitten we sent home w her was a very sweet, social kitten named Oreo. We were concerned because she had a Great Dane dog and a Bull dog but she assured us the dogs loved cats. The kitten was put in a sturdy box and sent home. It is a requirement of PS that I follow up on all adoptions. I called and texted several times and got no response from this adopter to check to see how the kitten was doing. We saw pics of the dogs on FB but never the kitten. Finally I told her I was coming to her house to take the kitten back per our contract and that is when l were notified about this nonsense w the wet box, rain and the kitten running away. Which was at least a month after the adoption. We have no idea what happened to this sweet, adorable kitten. It was not Feral. It was not the type of kitten to run away. We are a reputable adoption group who all care deeply for the animals under our care and hope that the folks who read the horrible things said by this woman will look at the source. Stop by at Petsmart any Sat and Sun between 11 – 4 and talk to anyone in our group and you can see for yourself how we care for all of the pets in our care… crazy…No! Caring… Yes!

I’ve tried pretty much all the other houston area petsmarts and this one wins by far. I use the doggy day camp and Banfield services regularly. I usually go here for regular food, treats, etc.
pros– doggy day camp always keeps me informed. My pup got sick one day and they called to let me know and even offered to walk her over to Banfield for me of I wanted. Also, this Banfield location gets me in ASAP. Same day or following and later evening appts available. The vets are friendly and helpful. Sign up for the rewards program– I pretty much use a coupon every other time I’m there.
Cons– the vets are always trying to sell you something– but well duh. The techs vary in terms of customer service. Sometimes it can take awhile to check in or check out of doggy day camp.

Please do Not adopt cats at this Petsmart location from the Feral Feline retreat people! They are a non-​profit organization with one star reviews and they adopted a kitten to me about a month ago on a rainy day and after I offered to buy a pet taxi they handed me the cat in an open box that didn’t even close on the top. Between the cat freaking out and having to run with it in an open box in the rain to my car, the box fell apart before I made it through the parking lot. By the time I made it home I tried to get the cat back in what was left of the box in the rain but the cat freaked out and ran away. Flash forward to a month later when they have texted me emailed me left me nasty Facebook messages left me nasty comments on Instagram as well and threatened to have their lawyer sue me because I lost their cat! Perhaps maybe on adoption days you’re cat people should have brought pet carriers or ask the adoptive families to purchase pet taxis. I’ve never seen more ridiculous crazy people in my life. First you would adopt an animal out without having the necessities to take it home and then you act like I’m a criminal and threatened to sue me with your limited finances because the cat got out of a wet box he gave me! Please go sell you’re crazy somewhere else and for sham on anybody that donates so much as a dollar to your ridiculous organization that has no organization and is completely disorganized!

We boarded our 2 year old Border Collie for one night at the PetsHotel in PetSmart. She was understandably nervous when we dropped her off, but that was to be expected. We even purchased a Doggie Daycamp for her so she wouldn’t be stuck in small, cold, concrete floored kennel for over 24 hours.
When picking her up on Sunday, she was very visibly stressed and did everything she could to get far away from the building. Despite her visible fear, the short and inattentive PetsHotel staff insisted she played, slept, ate, and pottied well. When we finally got her home, she rushed to the nearest patch of grass and proceeded to pee for what seemed like a full 5 minutes. Once taking her inside, she headed straight for the water bowl and drank 2 entire bowls of water, then scarfed down an entire bowl of food– very odd behavior for a dog that typically takes her time nibbling at her food. In taking her to go #2 she was noticeably constipated. It took her some time once back home to let her guard down and realize she was in a safe space where she would be cared for again.
Without evidence or even a log of her activities, I find it very hard to believe my dog was well cared for at the pets hotel or that she even participated in the doggie daycamp. Rather, it’s very clear that for what we paid, our dog was placed in a small kennel and left there neglected until we picked her up the following day. The staff even made the effort to throw out a portion of her food so as to make it look like she ate all.
PetSmart: hire people who have an actual vested interest in the animals they care for rather than those who will work for the low wage you’re likely paying them. You’ve lost our trust and confidence and thus you have lost us as customers.

I recently had my 2 year old, very hyper active pit bull boarded at this locations Pet Hotel. I was out of town and needed to place him immediately while in another state. After reading the reviews online I decided to go with Pet Smart’s Pet Hotel. I could not be more satisfied with the service I received here. I called Dustin multiple times a day for 5 days straight. He was always so courteous and open with me. He would check on my dog, give me feedback on his activities for that day, and his eating and bathroom schedule. To make my case more complicated, my dog was unaltered. Dustin and the rest of the staff were accommodating to that and even provided him personal play time (for a small fee of course) since he was not allowed to have community play. I was not able to see the facilities when I picked my dog up, but the office seemed very clean and spacious enough for my 55 lb. dog. My dog seemed very happy and clean when I arrived to take him home as well.
As a pit bull owner, I can relate to most other PB owners that not just anybody can care for our special angels. People may prejudge them as «aggressive» or «mean» but they are the complete opposite. They are just hyper active dogs with a lot of energy. To have the comfort of knowing that I can board my PB somewhere where they not only do not restrict his breed, but have the capabilities to handle them with love and care, it means the world to me.
I highly suggest using the Pet Hotel here, and I plan to continue coming back when needing a temporary home for my pup. Thank you SO SO SO much Pet Smart Pet Hotel!

I ran in here for a few minutes with my pups to grab some treats. This location is very clean and organized. The staff is quite friendly too!

Perfectly fine PetSmart. Nice employees, had everything we needed, and hosts adoption events for local shelters and rescues!

Worst grooming experience. We had just moved to a new area and the Petsmart we normally used was too far away. I waited forever to be checked in. When it was my turn, I felt like I was given little attention. I said I wanted my schnauzers hair left a little longer on her head and back and that I don’t really like the bald look. So she said «like a teddy bear». I said «no clue what that means but if that means she’ll have a schnauzer cut but longer, sure.» She didn’t ask any of the questions about her health like previous groomers did (flea protection, surgery or illness in past month, etc.).
I called at 6 hours because I’d got busy at work and realized they’d never called. After 15 minutes of keeping putting me on hold and telling me «we don’t have your dog», «you aren’t in our system» and «you must be mistaken», they finally found my dog. I rushed to pick her up to find out she’d been ready for over two hours. They weren’t even going to explain what happened but I insisted. The woman who checked me in, put my last name as first and first as last, misspelled both and entered the wrong phone number even though they were all written down for her to enter. They shoved my dog at me and told me to go pay up front and bring them the receipt. I did and when I came back they were like we don’t need this and acted like I inconvenienced them.
When I put my dog in the car, something wasn’t quite right about her face. In all the rush I hadn’t noticed that my schnauzers beard and eyebrows were gone! I scooped her up and ran back inside and asked her groomer directly «what colossal miscommunication happened that you did this to my schnauzer.» She informed me that she got her orders for a «teddy bear cut» from her manager that checked me in. Had I known that the incompetent woman that checked me in was the manager, I never would have left her there at all! All she would do to compensate me was offer me a free shampoo upgrade next time! I declined and said we wouldn’t be back. After reporting them to corporate, the store manager called me two days later. I got refunded but because I wasn’t willing to bring her back, that’s all he would do.
In addition to this incident, the groom itself was as awful as the groomer. Her name was Laura and she had no business grooming dogs. The cut was uneven and she still had matts in her hair. I paid $ 65 for cut and nail grind and my dog didn’t even smell good. Laura was grooming another dog and kept speaking harshly to it. None of them acted like they even liked dogs. When I finally got mine home, she unloaded all over the house even though I took her outside. She then shook for hours. I don’t feel like they treated her right there. The experience made me really think that if the groomers acted this way while I was standing right there, what did they do when no one was around.

Wow! The checkout process has way too many questions! I have written programs with less typing. If you’re going to ask that many questions, why don’t you provide a full sized keyboard and monitor.
I think I am going to find another place to buy dog food.

I admit it, I’m a dog lady. And I’ve been to many many groomers who claim to know what they are doing but don’t. Petsmart is not usually my favorite but they get the job done and I can be fit in to most schedules plus the price is reasonable. But then there was James! I didn’t know who touched my dog but she came out beautiful! It’s hard to make the lion cut on a husky look good. I couldn’t tell you about competition/​confirmation but this guy has talent. I’ve requested him ever since. 2 other groomers got ahold of her in between and I underestimated the power living with a dog with a nice haircut. More people want to pet my dog, she seems happier, I swear I’m not making this up! I will follow james and his services wherever he goes. He has done a consistent great job and is polite. James is now my go to groomer!

A lot of the negative reviews appear to be regarding the grooming services, and I can tell you personally I stopped using their grooming YEARS ago because of bad service, or service that took WAY too long to complete. And my dog is a short haired breed that doesn’t require a cut or anything special.
Regardless, it’s still the closest pet store to me.
Recently my vet (NOT the Banfield vets, long story) put poor little Pheebs (my 10 y/​o pit bull) on a vegetarian diet. Originally we tried the prescription vegetarian blend, but it was too costly. Instead, this Petsmart has another vegetarian blend that Phoebe actually loves. They’ve only got the one OTC brand, so there’s not a lot of choice for vegetarian, but for everything else they’ve got a wide selection of everything.
There are always a lot of staff around, and I’ve never had an issue with absent or rude staff. I will say occasionally there can be a short wait to check out, but usually they’ll call for backup and get it immediately.
We’ve also used their pet boarding, and Pheebs seemed to have a great time and got a glowing report card from her stay.

I had a horrible visit at PetSmart store #0198, the one at the 610 Loop by the Galleria — wanted to warn you all as well. I took my 2 ½ year old Cavalier, Teddy at 8 AM this morning for what was supposed to be a morning groom (3 – 4 hrs), didn’t get him back until almost 7 hrs and phone calls later. When my brother called at 1, they said Teddy was getting a bath. When I called at 2:30 asking why he still wasn’t ready, they told me Teddy was misbehaving and had made it so they couldn’t groom him on schedule. I called the store manager to complain, after I had Teddy out of there and safely at home, after researching, she told me it was a scheduling mistake, and that no one realized he was there — then admitted that by the time they got to him, he was so stressed and frantic that the groomer had a hard time settling down; the groomer, who has seen Teddy before, even told the Manager he has always been an excellent dog. So 1) first employee in grooming department lied to me saying they were delayed only because Teddy was bad 2) they had my dog in a kennel for over 5 hrs and never checked on him 3) they admitted to stressing him out to the point he wouldn’t hold still for a groomer, and this is an easy going happy go lucky dog. Then the Manager tells me they will give me 20% off my next purchase and to please come again. I told her that I was no longer doing business with any PetSmart location, and would share this experience with as many people as I possibly could to prevent such a thing happening to their beloved pets.

Everything you could ever need for your babies! Petsmart wins over Petco every day of the week!

The stock is fairly standard for what you get at PetSmart, but I came across merchandise that was dirty, and more that had labels ripped off and placed carelessly on the merchandise or otherwise missing completely. In my case, a product was mis-​labeled, causing me to leave the store with the wrong product. Luckily the customer service was very friendly and helpful and I received a full refund, but I will use other locations in the future.

This location is SMALL! Not a lot of room to move, etc but I love me some Petsmart!

1. When I dropped off my puppy everything went pretty well, set him up for a regular grooming with additional trim. They asked the regular questions etc, and things were fine.
2. When I went to pick him up that evening while waiting to pay for the service I noticed directly in front of the register three different locations where someone’s pet had relieved themselves that had not been cleaned, but I didn’t think much of it b/​c it is a pet store. I made sure to make a offhand comment to my son to watch where he steps b/​c there’s pee everywhere and the cashier then went and cleaned up one of the three spots.
3. Retrieved my puppy and this where I made my mistake, I should have given him a once over while in there but I didn’t, popped back in the car and went home. Later that evening by habit I checked him for fleas, even though I have him on a flea/​tick treatment at Banfield (in store pet hospital) and what do I find? 2 fleas by his face and one on his chest. I was livid. I’m super paranoid b/​c I have a child and also I know how bad fleas can get, so I consistently keep a look out. I immediately called the store location and spoke with the manager on duty. After speaking with the groomer she assured me this couldn’t have happened there but they would go ahead and give him a flea/​tick bath tomorrow morning if I would like. Wtf?! I informed her my dog would not be sitting around my house with these fleas for 12 plus hours just to get a bath from the place he got the fleas from and I would like a refund. She then said she would have to speak with the store manager and would give me a call back. Needless to say she called back to let me know they would not be able to do the refund b/​c he couldn’t have gotten the fleas from there… they have stainless steel in the back, they get the area treated consistently, etc. Sunday, their store manager will be there and so will I.

It’s Petsmart. They have what you need. The staff isn’t great, but that’s why I gave it 3 stars.

I’ve boarded my two dacshunds here three times in the last two years. I wouldn’t trust my dogs with just anyone, and Petsmart Pet Hotel has earned my trust. I board my dogs together, and enjoy the option of upgrading to a «suite» that includes a raised pet bed, and a TV that plays animal planet shows. The cost is well worth it, and I would never look for «cut-​rate» or «cheap/​bargain basement» lodging for my dogs, but I pay $ 39 for the first + $ 34 for the 2^nd dog/​per night when boarded together.
TIP: Be sure all your dog/​cat vaccines are up to date before booking a reservation.
You can bring a blanket and 1 toy per pet, which I always do. They will also allow treats and I include a favorite Kong toy for my dogs. You have the option to include supervised play time as well as other grooming options. You can also designate an approved visitor to come by and check on your pets during regular business hours. I have done this on some longer stays and really appreciate this feature.
This is a clean, professional, and well run boarding facility that I highly recommend. It is located inside the Petsmart store so you can pick up food, treats or anything else you need for your pet while boarding. There is also a Banfield Pet Hospital located onsite which gives me piece of mind in case.
When you pick up your pets, they will also give you a «report card» letting you know how your pets behaved during your stay.
Professional, courteous, caring, friendly staff. Flexible rates allow for travel delays etc, so don’t worry about that.