Quest Diagnostics Incorporated

Don’t bother making an appointment. Waiting times are long. No seating in waiting area. Rude technicians. Dirty office. Not one redeeming quality.

Stay away from this place!!! Receptionist should be fired. As with the other reviews I read, the receptionist is RUDE and as I found out does not know how to do her job. My Dr. Ordered standard blood work including «Lipids». She said she needed to talk to him before proceeding to clarify which Lipid test. It’s a standard Lipid Profile genius!!! My Dr. Office was closed for lunch so I told her to just to the standard and she refused. Labcorp on 20^th saw me with a minute and had no questions.

This place looks a little off but don’t be discouraged.
There was no front office as such. But the technician got me on time. She was amazing! And got me out of there in 10 mins!! they have really changed things up!
Get an appointment ’

Appointments don’t matter. They just go down the list and no one is working the front desk.
Horrible. Lab corp across the hall is probably much better no wait.
Speaking with tech. Apparently you need to holler at them when they call because they don’t know how to draw attention to appointment holders.

What’s the point of making an appointment? To not wait in line (at least that’s my reason). I’ve been here 30 minutes waiting WITH an appointment, like this was the way I like to spend my lunch time

I’m so insanely upset about this place. We arrived at 11.45 am for some blood tests. The lady was in a hurry to leave and was too lazy to look at the codes. Said the doctor had to write down the codes (that they easily could have found on the system). Now, I have to wait another month for my blood tests.
Seriously, management, make me a favor and get them fired. This is serious terrible work ethics.

Total nightmare for me. If you’ve got 2 – 3 hours to kill and don’t mind the USED blood drawing equipment on the floor, this is your place!
One redeeming quality is that the manager was so accommodating when I spoke to her. It’s just the staff that treats the place like trash.

I assume this is what the waiting room for Hell would be like.
I only come here for the closeness of the location to my apartment and that’s where all the good parts of this place ends.
Make an appointment or you will be in for an hour wait! Then once you get into see the technician, they seem like they are lost. Sometimes it’s like they all just started working there. Sometimes the equipment doesn’t work which only makes wait times longer.
If I didn’t have to come here for Lab work, I wouldn’t!

Don’t bother making an appointment, you’re going to wait an hour plus anyway. Thank God this place isn’t a blood bank — nobody would wait that long. Complaint card holder totally empty. I’m so pissed I can’t even think in complete sentences much less type them.

Who likes needles? At least if you have to deal with them, Quest is a good option. Blood is what they deal with all day. I have been to many Quest labs in my life. When i lived on the southwest side of town, the lab I went to was smaller but newer and cleaner, and every time I went, there was hardly a wait. Here, the waiting room is larger which means more traffic which means longer waits. I resolve this issue by making appointments via their appointment hotline each time before going; this has helped me avoid what could’ve easily turned into an hour long wait. Despite my appointment-​making diligence, there have often been times when my name’s been overlooked on the sign-​in sheet. Now I’ve taken to circling my appointment time on the sheet just so they can see that I am not a walk-​in. Usually after I’ve been skipped a few times, the tech will take us after I remind them I came on an appointment. So my advice is to make an appointment; even if you’re coming in an hour, try to make an appointment – it helps. The appointment line is 888−277−8772. The techs are nice but don’t always know what they’re doing. Of course, this is with things that matter less – e.g. they can take forever trying to use the computer, don’t understand your paperwork – not that they’ve ever miss a vein or anything. Otherwise, I’ve never had major problems with them, and it’s a convenient location on the south side of 610 between TC Jester and Ella.