Rio Grande Fence Co

Buyer beware. Dealt with novice young salesperson who liked to text vs talk on phone or person. I asked for non contractor workers and ended up with 2 different Home Depot type contractor teams (one team would show up and would require full explanation then next few days an altogether new crew would arrive requesting direction) The supervisor would show up late after crews were already working. No management supervision and owner of the company comes to inspect existing fence we were trying to duplicate and starts to criticize their work, after asking to look at existing cedar we had in garage (it had been reviewed 3x by Rio Grande Fence.) Final product wasn’t what we wanted (horizontal shadow box has two inch gaps in some places that shows neighbors tool shed and front fence is much shorter than neighbors) and they submitted new costs to fix their mistakes. When asked they said, «well, it’s an altogether new job.» They even charged us to remove post holes after we agreed on price. Poor craftsmanship, bad mgmt at all levels and awful customer service. The owner, via her staff, had no sense of urgency on our repeated requests to meet in person to resolve issues. Gloria did not once ever pick-​up the phone to talk with us. The ‘millennial’ sales person did not like to hear negative feedback and would pull the «you are upset and I don’t like the tone of your voice» card. Excuse me, last time I checked I was the paying client! A colossal failure and hands-​down the most difficult vendor we dealt with in a complete down to the studs 6+ month remodel job. The first impression of our extensive and costly remodel is a fence that has major craftsmanship issues. Do not use Rio Grande Fence Co.

Buyer beware. Dealt with novice young salesperson who liked to text vs talk on phone or person. I asked for non contractor workers and ended up with 2 different Home Depot type contractor teams (one team would show up and would require full explanation then next few days an altogether crew would arrive requesting direction) The supervisor would show up late after crews were already working. No management supervision and owner of the company comes to inspect existing fence we were trying to duplicate and starts to criticize their work, after asking to look at existing cedar we had in garage (it had been reviewed 3x by Rio Grande Fence.) Final product wasn’t what we wanted (horizontal shadow box has two inch gaps in some places that shows neighbors tool shed and front fence is much shorter than neighbors) and they submitted new costs to fix their mistakes. When asked they said, «well, it’s an altogether new job.» They even charged us to remove post holes after we agreed on price. Poor craftsmanship, bad mgmt at all levels and awful customer service. The owner, via her staff, had no sense of urgency on our repeated requests to meet in person to resolve issues. Gloria did not once ever pick-​up the phone to talk with us. The ‘millennial’ sales person did not like to hear negative feedback and would pull the «you are upset and I don’t like the tone of your voice» card. Excuse me, last time I checked I was the paying client! A colossal failure and hands-​down the most difficult vendor we dealt with in a complete down to the studs 6+ month remodel job. The first impression of our extensive and costly remodel is a fence that has major craftsmanship issues. Do not use Rio Grande Fence Co.

This company had a truck blocking the street in front of new construction home Down the street from my house and refused to move when I could not get thru between their truck and another truck cutting trees for HLP. I drive a ismall SUV. The Rio Grand employee told me to back up and make the block. He was incredibly rude and disrespectful. I am a 61 year old woman. I used this company years ago when I lived in the Heights, but will not do so again. I don’t advise anyone else too use them if this represents the conduct of their current employees.