Rooms To Go

I have shopped at this Rooms To Go location twice in the last 6 months, and have good experiences so far.
In our first visit/​purchase, we ordered a queen size bedroom set, and it arrived it good condition, on the date and time that they set during the purchase.
Our most recent visit was today, when we decided on a sofa set after visiting this store and other furniture stores.
I have seen some of the negative reviews, and most seem to deal with their strict no return policy/​limited return policy. Perhaps it is just my habit, but I always ask about the return policy when I am spending that amount of money. If I’m unsure if I’ll bee happy with it, I wait and take time to make be decision.
Overall, you’ll find that Rooms To Go has good pricing on good furniture. You could find higher quality furniture at higher prices nearby at Ashley, Star or La-​Z-​Boy. You could also find lower quality furniture at a cheaper price elsewhere. This store has a moderate, middle of the road status is both quality and pricing. I think it’s exactly what a younger or newer homeowner should start with.
If you happen to go in, work with Smiley or Keith, as both were great salesmen who helped us.
All that being said, take your time to pick be right furniture, and ask any and every question you have before you make your purchase.

Not a bad experience. The couch I bought was comfortable. I found it hard to get service here. Maybe its because I just came from the gym and was wearing gym clothes.

What’s with all of this negativity in rating? We ordered online and they delivered over 100 miles away in South College Station. Two well dress nice guys set it up for us and took all the cardboard and plastic away. Great price and awesome quality dining table and chairs. What’s not to like? Perfect. Will use again.

Purchased a Leather couch one year ago. Purchased the extended warranty. The arm on the recliner either came apart or was never sewn properly. They told me the extended warranty was for food or beverage stains only. I am only one year over the original Manufacturers Warranty and I purchased what I thought was an extended warranty they will now not honor. I have purchased several bedrooms and mattresses from here plus an all Leather couch. Will not be going back.

I wish there is a zero star. I visited the Room to Go in Willow brook today. The sales lady named Iris is nice but the business people are terrible. They gave me a hard time when i was trying to cancel my order. Once you pay, they dont let you go. Be ware.

I just sent you a message. Before I write on this forum what I think and name the location and managers and the sales person involved, I will give you a chance to rectify your mistake. This post will e deleted if you honor your agreement as per the sale I was offered.

Never do business with these clowns! No refund policy?! Really? No help from management, all they tell you is «call customer service». Cheap furniture that breaks and they wash their hands of it at the store level.

Worst customer service ever!!! Be prepared to lose days of work (3 in my matter) horrible customer service and months for your furniture… bought on Aug 16, 2015 and today is October 13 and still no furniture… I’m sure their is a lot more complaints that we don’t get to see… NEVER AGAIN!!!

Horrible customer service. Delivery takes forever. That is if they get it right the first time. The men that delivers your items does a half ass job on putting furniture together. Some items are damaged with delivery. Customer service gives you the run around with what to do with your damaged item. I will never shop here again. And I definitely do not recommend this place!

I cannot believe what has happened to customer service. The term itself has become an oxymoron. Rooms to Go charges to deliver, ignores your delivery instructions, and then doesn’t understand why their customers are unhappy. Mattress Mac may be more expensive but the quality is better and they deliver when they say they will. Also no furniture dealer chain or individual should be as ruse as Rooms to Go is to their customers. I got a text telling me a delivery time and then less that 24 hours before the delivery, I get a message that they are changing my time. I say I will have to cancel and they say I will have to pay a restocking fee! Seriously, they screw up and I am responsible? No way. Someone needs to tell these people the definition of CUSTOMER SERVICE. It does not mean what ever works for the selling company. It means following through on your delivery times, your warranty, and your store policies. If your salesmen get paid on commission then you should care about your customer and their needs not your archaic rules.

bad experience! Ordered $ 10,000 worth of furniture with a $ 4000 down payment in March 2015. paid off in June 2015 and was told, half of the furniture was discontinued. asked to speak to manager and he never apologized once. the manager asked an associate to help me while he ran to the back room to hide. NO customer service here, NO compensation what so ever for the screw up on their part, NO apology, LONG WAIT TIME FOR REFUND!
AVOID THIS PLACE! DO NOT GO HERE!!!

Wow it seems as if they do not value customer service. I see everyone else is pretty much pissed too. We bought a dining room set from them at first and when they delivered it, the chairs were dirty (they’re white leather) and they failed to remove all the plastic seats so they had to have someone else come out to do it. I specifically told them to extend my table because I wanted it that way and the guy was like noooooooo that’s gonna look weird and he left
Memorial Day, we buy a new living room set and the sofa is damaged and today they brought the replacement and it is even worse than the last one. There’s holes in it, the tags were off (the first one had the tags still) and there were staples on it that hurt my mom when she was cleaning it up since it was dirty. we cannot pay so much and wait all day for RTG to bring us such crappy products that seem used
You know what the best part is? When you’re trying to get help, no one helps you. They just tell you they’ll be back and they never come back or they ignore you. If you find someone to help you, it’s fine but if everyone’s busy you’re stuck looking stupid thing to flag someone down to assist you with your purchase. AND ONE MORE THING LOL. We bought the living room set as part of a «Memorial Day sale» and they said they would change the price at night back to regular price. My mom checked the next day and it was still the same LOLL. Wow what liars. Please do not buy from them, I regret doing that and I wish I read these reviews sooner to save myself from this misery.

Terrible service, terrible furniture! Waited 8 hours for a delivery guy, no one in customer service could help give me a better time. Then delivered my furniture broken, unapologetic about it. Left the broken furniture at my house and I had to call to get a new 10 hour window for a replacement piece to be delivered. I am still waiting for the furniture to be delivered. Worst costumer service, horrible quality of furniture.

Moving and need 2 sofas, 2tables, and a chair. We have been to at least 5 furniture stores already. I have purchased from this brand before in another part of the state. It is nice furniture and has lasted a long time. Came in looking to leave with some pieces. Nope. No customer service. We had to ask for assistance. Sales person was not interested in helping. Furniture was not in stock. I had to ask for dates and prices. No help. But it don’t buy it. Wait for it. I’m not sure. We left. Sad. I saw chairs I needed to have in my life. I guess I will have to keep looking. Looking for furniture and looking for great customer service. I will not be back.

Wow what a bad experience I have never felt so disrespected! Had such a hard time picking up a bed and 3 desks, I was their arguing to get what I already paid! Unreal! And to have them lie and laugh in my face was truly an awful experience! Good luck on getting what YOU ordered!!! IKEA IKEA IKEA!

The employees that work in the store were awesome. The problem lies within the «AcceptanceNOW» financing department. Do not go to GABBY PADILLA she was the worst! Very rude and obnoxious to customers. From the moment she snatched the papers from the other rep at AcceptanceNOW to the moment she put her hand in my partners face basically telling him to shut up. We left and had to call her district manager. We also had to inform the roomstogo managers that they lost a sales because of her.

Bought furniture and rug here for flip delivery in Georgia. Furniture delivery was flawless but rug was shipped UPS and lost. Salesperson Pat promised to fix the issue and NEVER returned calls. She even said David the manager would call. Even though the store shipped, I had to file the claim and UPS paid the store for the item. I must have made 20 calls to store and Customer Service to no avail. Six weeks later i finally got the rug. Don’t expect good service from your sales person or store manager if you have an issue. On one visit to store when I was still purchasing, witnessed a manager named Lisa chew the sales person out in front of me. This team needs to learn to own an issue from start to finish. I will NEVER shop this store again

point of view:
double check your order form before you walk out of the store. and when they deliver check your delivery to make sure it is new. not used or torn.

It was Thursday, the day before the 4^th and we were expecting visitors. I thought it would be an excellent idea to upgrade our rug and lamp’s downstairs.
Rooms To Go had an «OKAY» selection and we were able to pick out the rug and the matching lamps quickly.
After paying, we were told that we it was «company policy» not to allow customers to carry the items out the store and that we had to pull around and wait on a loader. (Even though we found the policy unusual, we complied and pulled around.)
There were no cars waiting at the loading section, so we were put at ease, for we had the expectation that the process would be quick.
That’s until the second car arrived and they were getting serviced before us. They had 8 dinning room chairs, a table, and a twin-​sized mattress to put into a Chevy Tahoe (SUV) that had 8 passengers.
After waiting 25 minutes for our rug and two lamps, I began to get concerned, so I stepped out of my vehicle to see if they were aware. That’s when the security guard told me to get back in the car and that it was first come first serve (d). Even though I was first, I didn’t want to upset/​offend the other family, so I politely got back in my vehicle and waited. An additional 20 minutes had passed, and by this time, I was frustrated. We had officially spent more time waiting on our items, than we did looking for them. As I was stepping out of my vehicle the LOADER arrived an handed me the items, so that (I COULD PUT THEM IN MY CAR). Cool, now I can go right? WRONG!
After spending less than 1(one) minute loading my car he told me that I just needed to sign for them.
Well, I got back in my car and waited 5 more minutes and that’s when I gave up.
(NOTE: No additional cars arrived after the second)
NEVER, EVER, EVER, EVER, AGAIN will I shop at «Rooms To Go»!

I came in for the president sale bought a bed and wanted to get a mattress too. They advertise a Sealy posturepedic queen size for $ 250. The salesman said it was a mistake and they printed a retraction for the mistake. I drove a from Humble to make this purchase. I feel like you should honor the sales price.

Sales people are good however customer service has to work on there attitude. As for the delivery not good at all. They continue to damage the furniture on the truck. You would think they would be more concerned to make it wright but here we are 6:30 on Saturday still no show. This is not taking care of customer. Stay away if you can!

Alex Hoang was by far the coolest sales professional we have ever had the pleasure dealing with when it comes to furniture shopping. My wife and I went in to look at some livingroom sets and he approached us without us feeling attacked by a salesman. He gave us plenty of space and was available for us when we did have questions. He was patient with us as we struggled to narrow down to a conclusion but he worked quickly and efficiently to let us arrive to other plans. Energetic and very knowledgeable. Go see Alex!!! You will not be disappointed! Price was very fair! Thanks!

We have been shopping around the various furniture stores in the area and went to Rooms to Go twice. While we didn’t find anything here and the salespeople can be a bit overeager, this store is better than quite a few in the area and the prices are reasonable.
They have an outlet area too with very low prices, but everything there looks pretty ratty and damaged to me.
I would recommend checking the place out if you are in the area-​you might have better luck than us.

I used turn my nose up at these places, but if you pick and choose your way through the store, you’ll find some good quality furniture that looks decent in your house. Yes, there are things in there that are dated or just plain wrong, but there’s enough where you might find something within your budget. I’ve shopped for couches, dining room set, and coffee tables here. It’s also conveniently located next door to their outlet, so it might worth checking out.
We purchased a dining room set from here and the salesman wasn’t overly badger-​y like some stores and super friendly. Overall, we’ve had good experiences here.