Ross Dress for Less

I really see why everyone gave this place such a low review. There are literally 10 employees in the store half of them are doing nothing. There is a line full of people, and no one decides to come and get on the register and help the people that are waiting to pay their money to this company. People in retail need to realize that without any customers you have no job. The store is a mess there’s no one organizing the racks. This has to be one of the worst Ross Stores I’ve ever shopped in.

EXTREMELY RUDE & TRASHY STAFF. When I walked in the door, the man at the «greeting stand» didn’t say a word to me, just stared at me as I walked past. I almost felt like mocking the situation and saying out loud, «Hi welcome to Ross!!!» (which I was expecting of him and received a cold stare instead). The woman putting clothes in the aisles had a few empty baskets and I had my purse in one arm and clothes in the other. When I asked if those (the baskets) were hers, she nodded her head yes and when I asked if I could have one since the store was closing soon, she did a single head nod and I thanked her. Up to that point she was never friendly nor did she speak a word. Then, the girls in the dressing room said it was «closed» when I went to try on a few items. It was near closing time but the store was open for another 10 minutes (plenty of time to try on a shirt and pants). So I left my basket there and looked at shoes. As I was heading toward the front door, there was a jewelry case by the cashiers and something caught my eye. As soon as stopped some other woman yelled «Umm ma’am, We closing. We closed.» And another woman said, «…she so ghetto»… BY FAR, THE TRASHIEST STAFF IN ANY CLOTHING STORE IVE EVER BEEN TO.
The reason, they get a one star written REVIEW, instead of a written COMPLAINT to the manager is they at least have a wide variety of clothes compared to the tj max I just left (which had an AWESOME STAFF that let me in the dressing room with 1 minute to closing time). Definitely going to a different Ross for now on. I may still follow up with corporate and submit a complaint bc I’m in utter shock and awe at how unprofessional ALL the staff members I encountered were. It’s as if this store festers and breeds in ill manners. They need to fire everyone and start with a fresh staff that isn’t use to cutting up and talking trash to customers.

I really like this one. Always found what I look for. Mostly organized and enough merchandise so even if I have to drive far, I know I won’t return empty handed.

I walked to the store today since I live close. I was carrying a large bottle of water since I’d decided to walk. «Ma’am, we have a no drink policy. «oh it’s closed I just won’t open it, no problem. «You have to take it out» NAH I’ll just leave this store is always trashed and your employees are rude but you’re worried about a closed bottle of water? Won’t go back!

It’s an okay place, you can get some nice things there, but when it gets busy clothes can be found on the floor with some staff not bothering to pick it up.

Some of these sales associates received their customer service training from the College of Walmart: distant, rude, no eye contact (which screams ‘please do not ask me any questions’), and downright lazy. However, I try not to let that stop me from locating a good deal.
Today, was an exceptionally good day. I stopped here to look for work attire (because I’m always there, it seems): pencil skirts, dresses, blouses, etc. I managed to find a few things and several extras, such as a pair of black and leopard Report flats w/​a gold zipper detail, Jessica Simpson skinnies, a pair of acid washed jeans and so on.
I ended up spending $ 120. Now, for that price, when I asked to keep the hanger for my pencil skirt, the cashier, Audrey, told me no because they recycle them. I’m not sure if this is a store policy, but I find that completely ridiculous. Obviously, if I’m asking for it, I plan to use it and it won’t go to waste. But, whatever. Next, one of the pants I bought did not have a tag. Audrey waited until the rest of my stuff was in the bag (and I guess she thought I would change my mind) and said, ‘This doesn’t have a tag, so…’ Sooo what? She then explained she would have to hunt down another pair and it would take awhile. Okay. Do you have somewhere else to be? I mean, is closing the transaction not the point? So, she begrudgingly went off and found another pair, but they were a different color. When I asked for a tag to be made, I got the same ‘it will take awhile’ response because she had to take them to the fitting room and let them do it. Then she assured me that I would be able to return them without the tag. *blank stare* I’ve shopped at Ross long enough to know they can be a bit weird about returns. For me, it doesn’t matter the reason, if I want a tag for merchandise that I purchased, I shouldn’t have to explain that as a paying customer. You’re not doing me any favors by doing your job, either. And Audrey learned that day.
Bottom line, as with any Ross, finding good deals or things you actually want will be hit-​or-​miss. Don’t expect anything from the associates, though.

Nothing fancy, cheap clothes and you can find a good deal if you have patience. I found a few vases for my house that were the same quality as other stores and priced so much less. I did not like the winding area to wait in line for a cashier and then they ask you to take your clothes off the hangers before you get up to the register.

If I was blindfolded and being dropped off near the front door, I could find my way in to this store with my nose. Just walk by and experience the unique odor of Ross Store.
I have to tolerate the limited merchandise selection with a 10-​foot pole. This is very common in Houston — nearly empty shelves but always a crowd. My way of shopping here is to act like a ninja, quick in and out.
If you have to use the restroom, find a secret door switch in the fitting room.

If I could give this place half a star I would. Absolutely horrible. Missing large chunks of clothes in all sections, horrid selection and very rude staff. I forgot to flip one shirt in the changing room and the lady said «next time I’ll go back with you to teach… to show how to flip them over». Absolute rude, crowded, filthy, and items all over the floors. I won’t go back nor recommend it.

Missing, is the best way to describe this store. Most of the sections are missing large chunks of anything. Many of the shelves where just empty and in complete disarray. The only section that had much of anything was the clothing sections, and those were largely picked through as well. Most Ross stores have had a good selection and were decently organized. This one really misses the mark.

Not so much of a fan of the selection here (or lack thereof). It’s a little messier, too, compared to other Ross stores.

Tried to do a return which should have been simple. The cashier did not know what to do and referred me to someone else. She was not responsive, told me a lot of policies but basically did not want to handle the matter but rather send me to the original store which was not nearby. I asked for the manager, and she walked away, turned around and came back and said, ‘hello, nothing is changing’. I had my receipt and everything appeared to be in order. She made at least 2 different excuses, each different. Unfortunately, I think it was a simple case of discrimination, laziness and maybe she was just having a bad day.
Regardless, it was an awful situation, and many in line came up to me and told me not to let it go. Ross will never see my $$ again.

So we’re visiting Houston and I realize our dining choice for the evening requires a button down shirt. We had shopped for near 5 hours at the Galleria the previous evening and I really didn’t think Pappa’s Bros. Steakhouse deserved a $ 200 shirt. We spotted this Ross while we were out exploring and cruised in to check it out.
Right away I realized this location is crammed with clothing at least in the men’s department. Some of my experiences with Austin stores you visit and the racks are near empty so listen up Ross distribution center; send some of your stock to Austin!
I found a nice shirt for $ 14 with tax and headed back to the hotel to get ready. No relation to the star rating for this store but we went to the fancy steakhouse only to be seated next to a little girl and her dad who was wearing a Lacoste t-​shirt and a Nike track suit. A few minutes later his wife arrived in jeans and a sweatshirt that reeked of moth balls. I had to choke down my first course until my nose got acclimated to the smell. So much for that sign that said proper attire required.
I did Pappa’s Bros. proud sporting my fancy shirt from Ross; but don’t tell them it cost less than a small soup; its our little secret. Three stars

Ross, its like a clothing melting pot. If possible, I avoid this place and buy my clothing elsewhere, but if I need something on the cheap, I just might pop in to see if they have it. Problem is, the clothes don’t really stay organized and you’ll find size 40 shorts snuggling up to a small shirt. If you find a pair of matching shoes, I think you win some sort of prize because it would be a significant feat here. But, if you are lucky-​really lucky-​you just might come out with the deal of a lifetime. I got a genuine silk hawaiian shirt here for $ 10. OK, so it’s a little big on me, but it was only 10 BUCKS!