Samsung Customer Service

Woman with nasty, greasy unkept hair at the front counter tells me they are out of replacement cables for my phone and they are on backorder. Standard USB to mini. Cable craps out about every six months. Get it together Samsung and get someone that, at least, has a pleasant appearance and positive customer service skills at your front desk. Not even «if you’d like to leave your name and number we’ll give you a call when they come in» or «XYZ has them in stock, you are welcome to purchase one there» AND if Samsung had any class then you would also reimburse customers for having to replace standard equipment that you normally provide because the charger cable you provide for a $ 500 phone is garbage.

Place is a joke. The only reason I’m giving this place two stars instead of one is because they eventually resolved the problem on my tablet. The place is a bit unorganized & the staff is not friendly. You can tell they have absolutely no sense of urgency & that they could care less about helping anyone. One of the people at the information desk would chit chat with her buddy in between each customer or just took her good olé time. She had quite an attitude we noticed, while we waited.
Okay so you walk in & sign in at the check-​in section, which is like four computers where you fill out your information.
Then you wait in the lounge or whatever to be called to check in with the information desk people. We waited about 30 minutes to be called to the information desk. When we were finally called, they took it, ask about the problem, put info into the computer, & then checked the device in for the tech guys to look at. So that was a few minutes & they say they’ll call you when it’s ready.
We left, went to eat, walked around, & checked into our hotel waiting for the call. A few hours pass & we call to check to see if it was ready. They said it was & that «they were just about to call us».
We went to pick up the device & it was working again! Thank goodness. And the fee was cheap compared to other places. I feel like it’s a very hit and miss place. While we waited we saw many customers have problems with the staff.

«My Precious» wouldn’t turn on. According to the Sprint store I brought it to, they thought the power button was broken. As this type of fix requires soldering, they suggested I come here. Long story short? They fixed it. It only took a couple of hours and it was $ 48.
Positives are that the place is relatively clean. They take care of your device while it is in their possession. When I got the phone back they had a cover over the screen and it was in a microfiber cloth bag. When bringing it to the back room for service, they give you a receipt, the back cover of the phone and you SIM card (for phones where this is still possible) so you know they won’t be using it to make phone calls.
Negative? I asked if I could purchase a new battery when speaking to the tech over the phone and he said yes. When I picked the phone up I asked to buy the battery and was just given this odd look. It was like I was speaking a foreign language to this chick. I had to repeat my request 3 times. Finally, after the last time she said that the battery in my phone was new and that they give a new battery with every phone (as I said in my tip). Well I got home, pulled my battery out and did the «spin» test to see if it was new or not. It was not. It was the same bloated battery it went in with. Also, when I put the battery back in I could not get the phone to restart properly. It took me 3 or 4 tries with the same «fixed» button to get it to come back on.
So why would I only subtract one star for that? It’s a 2+ year old phone. The tech’s were friendly and the price for a fix is much better than buying a new phone for 4 to 12 times the price! So I’m happy that my phone runs and still works. I will still go back and ask for a new battery though.
And one last note? They don’t take checks! Cash, debit or credit only!

So my reason for coming here was to get my phone repaired due to a black screen but was still able to answer calls.
I signed in and asked how long will it take.
She told me it will take 15 minutes to sign in and then I can either choose to wait or leave and come when it’s ready.
15 mins was not the amount of time customers had to wait but over 1 hour was the approximate time it took just to sign in.
So after about a hour of checking in she told me it will take about a hour and a half for the technician to see my phone and she will give me a call when she receives my phone. Will I get a call back close to 5 hours later and she says she will be starting on my repair. Then I get another call saying she is not able to fix my device due to the motherboard was damaged. So she said it will take 3 to 4 days to receive a replacement phone and they will contact me. So I didn’t hear back from the promised date so I called the next day. They said It wasn’t ready still. They said they will call when it comes a couple more days pass and still nothing at that time and they start blaming the tracking company saying this and that. So now it’s close to 2 weeks no call still so I called again and they say it’s in the shipment and they have to register it to their system. So pretty much every process was very inefficient.
On top of all the very disorganized service the staff is not very friendly and super unprofessional.
I asked who was the supervisor was here and she was one of the main ones who has no customer service and a bad attitude. I don’t understand how she works in service with a personality like hers and can’t multitask whatsoever.
The way this place is set up and managed is a disgrace to the Samsung company name.
This place needs the CEO of Samsung to come by to get it straightened out pretty much
I believe if the owner of Samsung was to do a undercover walk half the staff would not have a job the next day.
The atmosphere is a service center with disgusting restrooms.
By the way if you try calling you will be on hold many times or a long time or no answer during business hours.