Service King Collision Repair of Southwest Frwy

There service are sucks. I have appointment at1:40, I have been there at 1:15, and now it’s 1:47 still no officer come to do the estimated. Moreover, there do not have enough officers. 9 tables, 2officers

Horrible customer service!!! The receptionist walked away as soon as we came in the door then proceeded to act as if we were inconveniencing her. Needless to say we left after waiting 40 minutes for our appointment and not being informed why or how long they were running behind.

I updated my review the week of July 13^th, 2015(seems it didn’t take so I am doing it again) after email exchanges with a woman from Corp. who told me the manager would call me to discuss things. The manager of course never called and I emailed her to let her know, she made excuses but tried to reassure me he would call. Well, he never called. Then finally the first week in August I went to the location and talked to another advisor oner than before. Nick took care of my repair to the best of his abilities. That I do appreciate it. However, it took all this for the folks there to take my repair serious considering I have a lifetime warranty on the the work (or lack of) that they did. None the less I still would not recommend this place or if I had any work that needed to be done I still would not use this place. there are too many auto body shops in the city that i would rather take my chance with.

I recently was involved in a collision and took my truck to Service King. What a mistake. As my review, I’m copying an email I sent to the general manager expressing my dissatisfaction. It’s been 4 days since I sent this email and have yet to receive a response from him. No email. No phone call. I think that demonstrates their level of customer care.
«I am writing you to express my extreme dissatisfaction with the service provided to me at Service King. I have had three separate items that needed to be fixed since I picked up the truck from the dealership after repairs were supposedly completed. Each item was basic and should have easily been discovered during any routine quality check.
The first incident involved the traction control light. On August 5^th, when I first picked up the truck, I drove off the lot at Service King and noticed this light was on. The light was not able to be turned off. I returned the truck to the dealership. The next day I was told that my truck was ready once again. When I picked it up, the light was off and the traction control seems to work as it’s supposed to.
On the evening of the 7^th, my truck completely died. When I tried to start the truck it wouldn’t turn over at all. I popped the hood and very quickly realized that your service technicians had not secured the battery to the frame of the truck. It had been sliding all over the interior of the engine compartment and one of the battery cables had been pulled off. I fixed the problem myself and then drove the truck.
Sunday, August 9^th, I got in the truck again to run errands. As I pulled backwards out of my driveway, I noticed the brakes were extremely squishy. I depressed the brake pedal to the floor and the truck barely came to a stop. I pulled back into my driveway to diagnose the problem. This is when I noticed the puddles. I set up my phone’s camera to record what was going on. Every time I depressed the brake pedal, there was brake fluid spraying out into the wheel well of both front tires. I immediately parked the car. This morning I returned the vehicle to Service King with a tow truck.
I am extremely upset and frustrated. These are very basic things that should have been caught by your company or the companies that you subcontract with. The battery could have/​may have caused a lot of damage in the engine compartment. The brakes on the other hand could have been lethal, both to me, my family or any stranger that happened to be walking behind my truck as I was backing out. This was a very dangerous situation that should never have happened.»
At this point it’s been almost a month that they’ve had my car. I’ve picked up my truck twice, only to have to return it both times (once by tow truck). No one has contacted me since I sent this letter and i have no idea when my car will be ready. Avoid this shop.

STEER CLEAR! Horrible experience.
My car was the victim of a hit and run in a parking lot. I came out of a movie to the damage.
My insurance suggested Service King Southwest.
I waited over TWO WEEKS to hear anything from the adjuster only after I sent several emails requesting the estimate.
They totaled my car unexpectedly over the phone.
This last week I got my personal items and see that the car has been sitting exposed on a lot in a town that has seen day after day of rain. My trunk suffered extreme water damage while I was waiting for my estimate and the car was in their care. It was holding several inches of water when I retrieved my items. No wonder they totaled my car. Their negligence caused additional damage.
STEER CLEAR. Horrible service and horrible experience. They don’t care about your personal belongings and they push to have the car totaled.

I had a collision with a deer on the interstate in November of 2014. My insurance had the car brought to a service king other than this one since it was closest. The initial repair went great, my car was repaired in a timely manner and I was able to return to Houston with it.
The problems began a few days later when I started hearing whining noises while turning the steering wheel and noticed my cat was leading some kind of fluid. I brought my car to this location and one of the employees came out to try my car and verify the issue. He didn’t notice anything strange despite the noise, and so thinking maybe I was just crazy I went home.
The next day the noise persisted and the car was still leaking so I took it back. A different advisor this time brought the vehicle in for a mechanic to look at. This time the problem was identified as low power strong fluid. They topped me off and said I should be good.
The noise was gone however there was still leaking which I now knew to be steering fluid, and a few days later the noise returned when the fluid was low again. I brought the car back and explained everything, only to be told that since Service King hadn’t ever repaired the power steering fluid reservoir they weren’t going to fix it, nevermind that the reservoir is adjacent to the windshield fluid reservoir which was repaired and that it was very likely service king just hadn’t noticed it needed fixing during the initial repairs.
I ended up having to call my insurance and retelling this story — they in turn sent me to a different mechanic who immediately noticed the leaking fluid and explained the issue to me (I hadn’t told them any specifics other than «there’s a leak»). My insurance authorized the repair at this mechanic and the whole scenario was finally put to rest…
Until recently when I went to have my oil changed for the first time since the accident. The mechanics topped off my windshield washing fluid as a courtesy and I noticed getting the car back that now the windshield fluid was leaking!
It turns out when SK originally repaired the windshield reservoir they must have not reconnected a tube somewhere or used a faulty tank, because anytime the tank is refilled to full it leaks down to low within a few hours and engages the low fluid light on my dash. I called SK last week to schedule a time to have it checked out but was told they would need to involve a manager. It just so happens the only manager they had was at a ‘corporate meeting’ and so I needed to leave a message. I waited a week and no response was ever received.
Finally, I took my car into the service king location on a weekend when the usual weekday staff was gone and explained the windshield washing fluid issue to the guy who greeted me. After checking my repair history and confirming the windshield reservoir was replaced and was under warranty, he immediately took the car in, had the issue fixed, an the car returned to me an hour or two later with no cost.
My first and my final encounter with service kinds was great, every encounter in between however was lackluster at best. In summary, I was constantly given a run around when I followed up on issues with the initial repair. It took many months from first receiving the car back before all issues related to my initial collision were fixed. Besides the initial repair, all my visits and interactions were with this specific Service King location.

I got into an accident on the 2^nd last day of 2011 after I got the other person’s info, I made a claim and they made an appointment for me at Service King on the next business day. Before my appointment I decided to do some research on Service King and I didn’t really find anything positive about them, so I was really hesitate about my appointment. So on Monday expecting the worst and hoping for the best, I was pleasantly surprised.
For a fact this is a place where their main source of revenue is doing business with insurance companies. Almost every major car insurance has a claims office there and Enterprise is located there too. It’s pretty much a one stop shop, you get your claims adjustment, car fixed and car rental all in one place. The claims adjuster looked at my car and did an estimate on the cost of repairs and they’ll ask you after they’re done if you wanted Service King to fix it. I ended up agreeing because I was already there and Service King had this promotion that depending how much the repair cost was they will give you a check as an appreciation for getting your car fixed there. I sounded too good to be true, so I didn’t really think much of it.
It took about a week and half to get my car fixed — the service guy from Service King called me every other day to give me a status on my car. On one call he told me that there was more damage than what the claims adjuster quoted and they had gotten with them to settle the charges. I never had to deal with the claim settlement because Service King did all of that. The reason why it took so long to fix my car was the service rep wasn’t happy how the work was being done so they ended redoing the work, he made sure my car was perfect. When it came time to pick up my car, it was pretty apparent of his high standards. Also, they guarantee the work for the life of the car as long as you own it.
I waited this long to do a review because I was afraid I would get this huge repair bill because the claim wasn’t enough to cover but I never got anything. Also, a few weeks later I got a check from Service King, so I was pretty excited about that. My experience with Service King was exceptional or maybe I got lucky, but that was my experience with Service King.
**customer survey for them called nonstop to get my feed back — called for weeks until I finally picked up