Shan’s Carpets and Fine Flooring

Scheduled install between 9 – 10 today (7÷13÷2015). Here it is 1:15 and they have not arrived. Called at 8am to see if they had a more exact time of arrival for the initial install and the guy I spoke with was very rude. Well, 10:30 rolled around… still no one. Called Oscar, who was very apologetic and said he would call me back. He called back and told me he did not know what happened to the installer this morning, but someone would be at my house around 12. It’s 1:15, I’ve taken off work today and it has been a very unproductive day to say the least. Called at 12:30… guy left warehouse 45 minutes prior to me calling. This rating is based on customer service before install. If they ever get here I will rate and review the job. As of now, I would not call them back to do any floors. TIME IS MONEY

Met the owner a few years ago for business reasons. Interesting gentleman with a lot of stories to tell, and enjoys sharing his life experiences with all who will listen. Other than that, I never knew a place like this existed. They have a wide variety of products, so I would definitely recommend checking them out for your floor needs.

Shan’s carpets is the best flooring in the Houston area! They have a wide variety of carpets and flooring with the most affordable prices. I’m pretty sure it’s a family business, which is always an added plus. I’ve been to big carpet stores, but they provide bad customer service and they don’t really care about you as an individual customer. At shan’s, you are treated very well and each customer is well taken care of. I highly recommend!

I’ve purchased carpet from Shans twice. The first time, I took a friend who dealt with him before. We already shopped several other stores including lowes and carpet one, so I had an idea of what I wanted and how much to pay. My friend negotiated a price and we bought. That was two years ago, and I’m convinced I got a decent deal for higher end carpet. Fast forward two yrs later. I return to get carpet for my daughters new tow home. I’m by myself this time, and Shan doesn’t remember me. Ok, no big. I didn’t want to spend the same money because it’s my daughters money, but she wants a mid grade carpet with heavy pile. Short story, I’m sure we got the bait and switch. What we picked out and what was installed and delivered are totally opposite and obviously wrong. We took a scrap to Home Depot, and it compares to their cheapest carpet, what is rolled up on the shelf in diy section! We however paid 15x that price. While the installer was at my daughters home, I called Shan several times. He was open, but didn’t answer. I went by and he threw me out! Too bad. Buyer beware!