Shepherd Day Spa

Bought a Groupon since it was a deal. So we made an appointment for 2 @ 2 o’clock, an hour before they called to say they need to reschedule us for 6 p.m. when we got there there was only one other person there. We got shellac mani and hot stone pedi. The whole experience seemed very rushed and no attention to detail. My nails are not filed even, she cut me during trimming my cuticles, and left the clear top coat on my skin. I saw on Unilocal a 50% off mani-​pedi but I don’t think I want to come back to use this. I’m giving two stars only because when I didn’t like the toe nail color I picked she let me pick a different one without charging me extra.

DONT GO HERE!!!
Worst experience I’ve ever had. Went on a groupon and the woman at the front desk was incredibly rude when I told her. At 11:00 on a Saturday there were no other customers (huge sign that I should have left before it started) the nail technician coughed on me repetitively, I have no idea where the tools she used on me came from and if they were sanitary, and it’s been one week and my shellac manicure came completely off. You get what you pay for apparently.

Hi ! I bought a groupon for a shellac manicure and hot stone pedicure. The lady over the phone wasn’t happy to know that I was with a coupon. The restroom was very dirty when I was there don’t know if it was one of those days .
During the service their were 2 other females getting the mani and pedicure. The three Asian girls who were doing the job were talking non stop in their native language and also laughing. One of them even told a very cheap joke also to all customers which was embarrassing.
One goes to a spa to relax and have a quiet time which unfortunately was missing totally. Then I received a call and even seeing that I was on call the girl doing my manicure continued her conversation loudly .
The pedicure was very average too. The hot stone was used for less than 2 minutes and their was no massage at all. Manicure was equally disappointing as she barely dipped my hands in very small bowl of water. I am pretty sure that she didn’t use the shellac nail paint as it came off just after 3 – 4 days .
I have used better services at better price before so don’t think am ever going back.

I had 1 pm nails appt and didn’t get started until 1:23 even though I arrived on time. I had to dry my nails in front of a regular fan sitting on a bar stool. Everything was very old and stained. People were nice, but it wasn’t the relaxing nails experience I wanted. Their website says they provide wine, water, etc, and I wasn’t offered anything. I only went because I had a groupon and won’t go back.

This was unfortunately not a great experience! I bought a groupon for a mani/​pedi, and was disappointed when I went to the salon 2 hours before closing and they said they couldn’t work me in after I mentioned that I had a groupon. I can understand being too busy for walk-​ins, but the man at the front desk was flat out rude to my friend and me. Nonetheless I came back a few days later after making an appointment, and again was not impressed. The service and atmosphere were both sub-​par. Needless to say I will not be returning to this salon.

First off, I’m sitting here cringing at the fact that I have to make my first one star review. This whole experience was a shit show and my purpose in writing this review is to only help their business learn from their mistakes. Please take this review as a way to improve your business.
I personally made an appointment for 4 people at 1pm. When my boyfriend and I arrived, the manager said, he only has room for 2 people. After much confusion and back and forth talking, he said he can fit 4 people at 1:40pm. — 20 mins past the time he promised — It’s now 2pm and the manager says, he can only take one person at this time. It’s now 2:30pm and our couple’s spa day is now one couple and a 3^rd wheeler while the 4^th person is sitting there waiting for the 3 of us to finish our mani/​pedis.
Disclaimer — We bought Groupons for our couple’s day spa. We got 3 groupons for the organic spa mani/​pedi and my girl friend got the shellac mani/​pedi. The whole time my boyfriend was getting his FIRST mani/​pedi experience (which took a lot of convincing on my end… He may never go with me again because of this experience), the nail technician kept going on and on about how people tip poorly with Groupons and consistently complained about Grouponers.
Maybe we were treated so rudely because we were using a (THEIR) Groupon but I believe that Groupons are here to help you promote your business and this is your opportunity to gain NEW customers. With that being said, these 4 customers will never come back. Thanks!

Horrible atmosphere and service.
My friend and I got a groupon for a mani and pedi, we checked Unilocal but decided that we would give them a chance anyways. Big mistake.
I came after work so I was really late (25 min late oops)! I constantly apologized for my tardiness and the ladies that did my nails lectured me on why I shouldn’t be late. She even tried making me feel bad by saying things like «since you’re late we have to help others later» and «because you were late it messed up our schedule». Who says this crap to a customer? They could have easily declined their service if they were so busy or rescheduled me. I actually wasn’t bothered by this as much as what happened next…
The ladies started arguing with each other in Vietnamese! Since I am Viet and I could understand what they were arguing about, I was getting irritated and uncomfortable. There were so much tension and I didn’t want to be a part of it. Also, because of this argument they literally kicked me off and rushed the whole thing.
The lady who did my friend’s mani did a horrible job at it. She didn’t bother to fix the bubbles that she made and if my friend didn’t remind her to put on a top coat on her other hand, she would have forgotten. She also didn’t know how to clean cuticles, she cut my friend’s cuticle so deep that she started bleeding. She did the same with me but I told her to stop when it started hurting. She seemed really careless.
I came out more stressed than I did before I came in. Seriously, save yourself the trouble and go somewhere else…
UPDATE! The mani lady didn’t even put a top coat on my nails. I only noticed when I got home and after a day my polish started chipping off. Too busy watching those women argue that I forgot to remind her to finish my nails… Why do I even have to remind her? Idk sigh

Had a Groupon– when I showed up they told me to cancel it and they would charge me the same price for the services– as a loyal groupon customer I felt weird by that but needed to get my nails done and I was there– the massage chairs were good-​some of the best I’ve sat in. The staff was rude– you had to pay before you got the services so I ended up overpaying– I paid for a deluxe pedicure and shellac manicure and only got my nails buffed shiny (and they wanted to charge me an extra $ 5 to use the buffing machine). They nicked my boyfriends cuticle and the hot stone massage was weak! Should of paid attention to the other reviews!

Had a very nice Mani pedi from the ladies at this spa. They were efficient and friendly. I got an appointment the same day. The place looked clean and uncluttered. My Groupon discount made it worth it.

Bought a groupon the day before because I had Friday off, so I decided to pamper myself. To be safe so I called and made an appt because I didn’t feel like waiting around till it was my turn. I told them I had an appt. today at 12:30pm, before they sat me down they told me how much it was, I told them I had a groupon and they made a face, why would you have a groupon then give your customers that look about it. You’re the one who advertise on groupon. But anyways the gentleman in the front gave me a look and said since I bought it the day before they couldn’t honor it, it has to be 24hrs before I could redeem it, I kinda made a fit but wa alike fine I can come tomorrow morning Saturday. The lady who did my mani and pedi told the guy togo head an get me in today because tomorrow would be busy (they were speaking Vietnamese and thought I didn’t understand them but I did) the lady smile and said «ok ok we see you now» Michelle did wonderful job on my shellac mani and spa pedi (I’m glad they didn’t half ass it since it was a groupon) Couldn’t ask for a better deal on groupon for the combo mani and pedi for $ 32. She said since I was a local and close by that if I keep coming back I can have 10% every time I come in. We will see next time if she honors it.
Also make sure you have cash to tip, credit card minimum was $ 10 so I had to get my eye brows waxed so I can leave a tip. I wasn’t gonna leave with out tipping her. She did a great job.
**If it’s your birthday and make an appt they will give you 20%.

Got a massage a facial and mani and pedi as a gift from my friends.
Idk why this place has bad reviews.
Everything was super clean and sanitized.
The lady who did my massage (Jen) and facial used gloves all the time and was super nice to me.
And other plus was I didn’t have to wait at all, the took me right away.
In giving them 5 stars because I got to use all their services and all met my expectations.

Made an appointment here to get my nails done for Halloween-​2 weeks ago. I drive up to my appointment to a paper sign that says «closed today». A man pops his head out to say they’re closed today. I informed him that I had an appointment. He said none of his workers could he. There because of the storm. I get it, stay safe. But call your appointments to let them know. I braved the storm to make my appointment. Show me the courtesy to pick up the phone and let me know my appointment has been cancelled! I will never be back.
Shout out to Citris nails for being open, getting me an appointment last minute, and giving me a fabulous mani/​pedi!

No matter how appealing the Groupon or prices are… DO NOT go. We made an appt with a Groupon and were told we couldn’t use it because store policy is 24 hrs. We weren’t told this after stating we had a groupon when we made our appt the day before.
Anyway we were nervous after the bad reviews. But how bad could it be right? Apparently, really bad. There are way to many reasons to list… cold water; every bottle was contaminated because everything is dipped instead of poured, an arm «massage» with cuticle oil, being cut with cuticle clippers 6 different spots, it took two hours, and I have gel nail polish all over my cuticles and past my nail bed. Was this his first manicure? Was he drunk/​hungover? Did he need glasses?
When paying and I pointed out my terrible manicure she said «sorry. 15 percent off next visit». Seriously? I’m on my way to Sallys to get stuff to soak this off.
I’ll repost In a month to see if I get a fungus from all their unsanitary equipment.

After buying a Groupon before reading reviews (and subsequently reading reviews) I was kind of terrified to go here. Eventually I figured it was worth the money already spent, so I headed in before a weekend vacay.
I was pleasantly surprised. They stayed late to accommodate me, were attentive and careful, and did a nice job. We’re they going out of their way to schmooze me? Nah, they pretty much stuck to communicating amongst themselves. Was the place softly lit with a tranquil soundtrack? Not at all, instead a baby was babbling and NBC news was on. Was the massage chair working? Nope. But my nails look good.
I agree with another reviewer– the price is low, so keep the expectations low, and you won’t be let down!

I came here for a facial, massage, manicure and pedicure as part of a Groupon promotion. The facial and massage were done in tandem, and the combined services took 40 minutes. In addition to be rushed, I felt that the facilities were unclean. For example, there were not fresh sheets on the massage/​facial table when I arrived. The massage was absolutely not done by a certified massage professional and was, at times, painful.
The manicure and pedicure were also terrible. The technician did not use a clean set of tools when she started. My hands were not soaked in water at the beginning of the service. My nails were not filed and buffed. There was no lotion or hand massage prior to the polish being applied. I would not call this a manicure but simply a polish change. Unfortunately, the «polish change» was also terrible. My nails started chipping three days after the service.
I would not recommend this place to anyone. .. no matter how appealing the Groupon offer looks or how convenient the location may be.

Gather around kids let me teach yall a life lesson. I’ve been here before and had a less than pleasant experience. In a pinch I went back and it wasn’t so bad. My shellac did not chip as before so I believe the issue was with the application. But, before you go lowered your expectation. Most people go here for one reason. The cost, it’s very inexpensive. With that being said you have to realize, you get what you pay for.
I treat this place like going to Walmart. On the rare and unfortunate event I have to go to Wally World my expectations are at an all-​time low before I even step in the door. I already know the store is going to be in slight disarray, the cashier will likely have a stank attitude, and some of the customers may look a bit «sketchy». So when the cashier stops passing my items over the electronic scanner and gives me a blank stare I just pay her. I don’t hoop and holler about how she didn’t greet me or verbalized my total. These are things I expect. I don’t expect a Target experience at Walmart.
Same with this place. Come on folks, its like $ 25 for a mani/​pedi! That in and of itself should give you an indication. Can’t have champagne dreams on a 40oz budget. Don’t expect stellar customer service or a knock out job. The place is basically a factory line. Their only concern is getting you in and out. Period.
The service is comparable to the price. It’s okay. I use these guys for my knock around mani/​pedis now. Typical workweek and/​or just hanging out on the weekend? This will do. For me, it’s affordable enough to get weekly. Now when you start talking about special events, vacations etc. Well… then we go somewhere else and get a real mani/​pedi.

Appointment very quick, lasted an hour for spa pedi shellac mani. The experience was quite mortifying were it not for Michelle. I will be back, but only if she’s working.
Lang was the nail tech who messed up my toes, but luckily for me Michelle, my favorite saw my utter shock and put in the extra mile to make up for it.
Of course TIPped GENEROUSLY FOR SAVING MY NAILS FROM CERTAIN DOOM
Brief power outage, Lang is not only unhygenic but sloppy and with an attitude problem. She burned me with scalding hot water, cut into dermic layer twice… My nails were crooked even after she cut my whole nail off (deep into the nail bed) and when I tried to point it out to her she got very defensive and hot-​headed.

Do not ever come here! They are rude, the place is unsanitary, and it’s expensive for the quality of work you get!
My friend wanted to take me out for a mani/​pedi for my birthday. She originally bought the groupon deal but it had expired 2 days before we came. She still wanted to use the initial amount she paid for it so we went there. We both got a French mani/​pedi and it was so sloppy I can’t believe they thought it looked nice.
She chose this place not knowing the horrible reviews. First of all, this is the first place I’ve ever gone to that makes you pay before you get your nails done! Already a red flag. She paid a total of $ 185 for the both of us! Omg! I felt so bad. My go to nail salon does an amazing job and does not charge that much! While we pay one of the lady calls me «that big girl» in Vietnamese while talking to her coworker basically calling me fat and when we called her out on it she says, «oh I meant that your bill is bigger than hers» What? That makes no sense. My Vietnamese is pretty good. We understood very well what she meant and it wasn’t the bill. The nerve on that lady. I shrug it off because I wanted to have a good time regardless since my friend was nice enough to take me out and I didn’t want the atmosphere to get worse.
While we were getting our nails done the lady that did my nails started complaining about how she hates Indian customers because they usually hate paying for their service and I’m assuming that’s why they made the policy for customers to pay ahead of time. I can see why they wouldn’t want to pay!!! My nails were bearable but my friends nails came out so ugly and sloppy. They didn’t even cut her cuticles. All she did was paint her nails.
I have so much more complaints but I already feel like I’m writing too much. You guys get my point.

HORRIBLE!
I should of ran when I walked though the bathroom and it was FILTHY! But no, I decided to stay! I sat down to be disappointed that their chairs do not massage. Spoiled? No, just something that is associated with a good, pricey pedi!
I got the «Delux Pedi» and it lasted a whopping 30 minutes! After the warm stone rub, she sprayed my feet with COLD alcohol! I know the alcohol is to remove the oil from my toenails but to spray it after what was supposed to be relaxing!??
After she painted me toes she moved to my nails. I had a dirty pillow sat on my lap while she sat next to me to do my Shellac mani. The UV light had nail dust caked on it and when I took a picture, my tech didn’t like that and told me ‘no pictures’.
I witnessed them (and reported to Licensing) that they did not sterilize foot baths between customers.
To top it all off, she put my top coat on my toe nails after she was done with my mani but right before putting on my shoes and walking me out.
NAIL POLISH CHIPPED BEFORE I GOT HOME!
Save yourself the trip! It is a disgrace to title them a Spa!

DONT GO HERE! rude-​dirty-​crappy job!
Firstly let me say, had I not previously purchased the Groupon and already paid for my services I would have left five minutes in!
–great location
–horrible service
–extremely rude, pedicure lady kept tapping on my leg as if I knew I was supposed to lift it
–no manners whatsoever, two people were in the lobby when I first entered and neither one of them open their mouth literally even when I spoke to them they just kept pointing at each other and things for me to do
–dirty and unsanitary, Trash behind the chairs, the lady doing my nails even dropped the top of the topcoat brush on the floor picked it back up and continued painting my nails… also under MAJOR construction
–horrible quality, the lady doing my supposedly organic Medicare didn’t even put a moisturizer on my hands or my cuticles
–lazy, my nail polish clearly needed a third coat to evenly distribute the cream color, but she didn’t do that
Filed a formal complaints with TDLR about the filthiness and safety issues from the renovation.