Signature Nail Spa

This place is terrible customer service is terrible Vicky is terrible she’s always rushing you trying to get you to buy more than what you came for doing a half ass job on the pedicures thinking that you don’t know what that pedicure involves not even looking when she’s doing your nails or your toes and skipping half of the procedure she didn’t even do my cuticles I tried giving her a chance at least five times and every time she messes up and as of today I and never coming back here today all because she wanted to get her hair washed I went to the other girls there after she got done with me

I made an appointment yesterday for 4:30 today. I was alittle early and fine with waiting until my turn. I’ve been ignored for 45 minutes. The salon has a great atmosphere but horrible customer service. I will not be back. All they had to do was communicate that the lady I requested and made an appoinment with was busy. I’ve never been to this salon before, someone recommended it and her to me.

I went to this salon when I first moved to Houston in 2012 and I was not impressed. I left after 1 time and never came back until recently. I had service back at the end of February and it was great. I returned this past weekend and it wasn’t good. The service is inconsistent and the prices are high. I was charged $ 23 for a «design» that consisted of a French manicure, 3 jewels, and a gold polished line. This was in addition to being charged for a French manicure fill. They lack attention to detail. My nails and toes do not look the best. They will nickel and dime you and overcharge you if you aren’t careful. The person who did my pedicure added an additional $ 2 to the total and if I had not caught it she wouldn’t have said anything. Overall not impressed for having spent $ 100 for a pedi and fill. I’ve spent less and gotten better service and details.

This place has really gone down. Do I need an adult drink with my pedicure — No but do I deserve one? Absolutely! The lady that used to do my appointments and drinks was Tiffany. My drink today was Disgusting and it took forever. The service otherwise is good. I only go to Stacie.

I’ve been a costumer for 4 years I’m really upset, they talk vietnamese all the time and I get the feeling that they talk poorly about their costumers. I took my daughter for a pedi and mani it was HORRIBLE they charged me 100 dollars for the service (mine and hers) the paint was outside of the nails (both of us) my manicurist got upset when I asked her to please redo one of my nails because it was full of bubbles (she started talking Vietnamese to her coworker and both of them looked at me in a very pitiful way). They don’t have the same service as they did 4 years ago. Will NOT return here and take my money elsewhere.

They are over charging for poor service. This is a nice place but they can not do nails.

Always have a good visit when I go. I’m very picky a about my nails and toes and out of alllll the times I’ve gone here I’ve left very happy. Highly recommend them.

I’ve been here a handful of times and it’s either a hit or miss depending on what tech you get.
Staff wise, they could be better with customer service. Also I speak vietnamese and it’s uncomfortable for me to know who they’re talking mess about. Other than that they are nice to your face except my recent experience. I understand shellac stays on longer but I prefer just the regular nail polish because my nails grow fast and I always have to get refills or want to change my colors. This lady had the nerves to tell her coworker in my face that I didn’t want shellac because it costs more… Wth. Rude. She also had a dirty work station. Usually they are pretty clean but this tech just threw a towel over her previous customers mess. Anyways, I just feel that people come here to relax and I’m sure the loud smack talking amongst the workers isn’t what they want to hear.
Nail wise, they do a decent job. For 30 dollars I don’t expect perfection. Sometimes they could’ve done better job though. I only come here because the location is convenient, but I’m open to looking for another place.

I was visiting my brother and decided to stop by here on a whim. The décor was nice and very sophisticated. It was a little noisy and rowdy and I also didn’t appreciate being bombarded by 5 people and the manager ignoring my question about prices. I was offered a drink menu and I loved what I ordered. Alcohol wasn’t watered down which was a good thing.
On to my nails, I wanted a shellac mani and Carol was the nail technician. She was very thorough and definitely did a great job. It looks like I had fillers when it’s actually just my own nails. I’ll be coming back and definitely asking for Carol. 5 stars because my technician was professional.

At first glance this place looks like the fanciest Nail Salon I’ve ever been to and trust me I’ve been to tons! I was shocked to see that have pretty much a full bar and most of their drinks are complimentary. The reason they didn’t get a full 5 star rating from me was because my manicure was done unevenly. I hate my nails being filed square and I wasn’t even asked how I wanted them. Aside from that my pedicure was also cut unevenly. If this place took the time to train their employees a little more or hire more qualified staff, they’d knock it out the park!

Vivían is the absolute best for my Acrylic set. She has always made me happy and catered to my needs. She is very personable and always makes me feel like o am a priority. Plus they have drinks while you get your nails done! If you are looking for a pedicure and need a good massage on your feet/​legs/​shoulders/​arms I always go with my best friend and Rose does his nails and she always gives him the best massage. I haven’t got the chance to see her yet (since she is always busy with him when I go) but those massages look phenomenal!

Rude and unprofessional. Came in for a mani pedi at 10:00 am by 5:00 pm my nails were chipping, by 9:00 pm the polish had completely peeled off most of my nails. This was a regular manicure which done correctly lasts around 3 days. I called and they told me I could come in again to get my nails redone. When I got there the employees all had a bad attitude, not apologetic at all. One told me that regular polish is only supposed to last one day (I call BS! When I do my nails myself they sometimes last up to 5 days!) The woman who did my nails the second time had a bad attitude and did an awful job. Don’t come here! There are a million other salons on FM 1960.

2 stars are for ambiance and cordial composure of my techs. In addition to the supposed great service, an additional highlight of this establishment is the ‘complimentary’ beverages. While a great concept in theory, offered drinks like a dirty martini should be left off the menu as the delivery is equivalent to a salty gargle when trying to overcome a sore throat. That aside my techs were really nice, however I had to call their attention to the spotty coverage of the polish that I selected. It was absolutely horrible! It seems that if I hadn’t called it to their attention they would have tried to make it work. Even after calling it to their attention, my hands looked like a I’d been a participant in a mommy and me painting session. My polish on my hands began chipping the next day and a huge polish flake came off of my toes 2 days later. A pedicure typically lasts, without chipping, for at least 3 weeks.
Ambiance and locale only go so far. It’s time to step your game up if you want a longstanding sustainable business.

Two because the environment and the bar is great.
It’s pretty and clean, but our technicians were horrible. They were more into chatting to each in another language then the service. The only time she talked to me was to ask if I was Vietnamese.
We did not get to choose scent, we had to ask for drink repeatedly (we didn’t mind paying for it even!).
We got the massage package, and they received a two min massage, if that.
Very disappointed!

I have been twice and i have fell in love with Joanne, she is very patient with when doing my nails and toes. Also Stacey does my 7 year old daughter’s mani pedi and she is fantastic. Its can be a little pricey but so far no complaints from our end.

Went in ⁶⁄₁₁ for eye brow wax. Was my first time there and was just a walk in. They took me back and I noticed stinging on my 2^nd eye while she was doing it and just kept on. She gave me mirror. they looked good… and I wasn’t even walked up front just handed a ticket and she walked away. I got up front and was talking to the cashier. She explained the drinks and all and I had planned to go back. I noticed my eye lashes were sticking to my eyes and when I got to my car it stung bad. When I got home (across town) I looked in mirror and was burned and have yet to figure out how she burned me by the crease of my eye and by corner. When I called and talked to mimi it was like she could care less. In 15 years ive never been burned getting my eye brows done. Makes me wonder if they do this to my eyes… what would they do to my feet.

I came here after recommendations from my sisters and I’ll keep recommending it. This place is both a nail and hair salon AND offers complimentary drinks from their bar!
I recently walked in at 7:11, not realizing that they closed at 7. Regardless I was told that I would be taken care of. I got a refill and changed my nail color and was given a discount (without asking) for waiting a little longer than I had been told, so my total was $ 22.
By the time I was done there were no more customers and only 2 employees left (one of them the lady who was helping me). Both of them waited until my nails dried COMPLETELY, not looking aggravated at all that I was holding them back. So 2 thumbs up for excellent service there!

I love this place. Vicky is my girl. I see her every two weeks, and my nails keep looking better and better. She does my pedi and eyebrows too. The woman is amazing. I get compliments all of the time. I have always been very picky with my nail techinicians because I don’t like the bulky, fake look. Vicky always has my nails looking super natural.
The bar here is a plus. But, even before they opened the bar, this place has always looked really nice. Mimi runs the place and she works just as hard as all of the employees. I’ve been going here for years and never been disappointed.
Not sure how this place can have some bad reviews. Even on their busiest days the girls work quickly and get the job done right. They manage to keep the place quiet for the most part so that the customers have a pleasant experience. I love love love it!

LAID HANDS ON MY HUSBAND and kicked us out today!
I will NOT BE COMING BACK. I RECOMMEND NO ONE GOES HERE.
Save your money. You might piss one of them off and God forbid you piss the dragon lady off

Came here for a pedi b/​c of the Unilocal reviews. First off I was blown away by the bar. I had to step back & look at the sign on the door, I wasn’t sure if I walked into a midtown bar or nail spa… needless to say I placed my (complimentary) order & picked my color; Lincoln Park After Dark=fall must have.
Staff was very friendly, attentive & thorough. And prices are reasonable considering they have a full bar (I’m a lush, don’t judge me). Love the pedi options & u choose 3 scents from three categories.
Glad I found this hidden Northside gem. I’ll be back. *clink clink*