Sprint Store

Since there doesn’t seem to be a feedback section on the Sprint website, I will have to resort to doing this the cyber way. Unilocal.
After contacting two Sprint stores to try and get this issue resolved (the West Oaks location in Houston, Texas and the Green Oaks BLVD in Arlington, Texas) I have finally found an outlet to express to you how disappointed I am in your service.
I purchased an extra long iPhone charger which I was told would have a life time warranty. The charger recently stopped working so I figured I would go to the nearest Sprint Store to try to get a replacement. With that being said, I visited your location in Arlington, Texas, where I spoke with a sales representative about the issue I was having. The representative was absolutely no help, he did not even attempt to help me resolve my issue. The only thing he could tell me was that I would need to go back to Houston and return to the store I purchased the charger at. I found this to be extremely rude, do you really expect me to drive 400 miles to go to Sprint store when you could easily help me resolve this problem? I then told him it was not practical for me to go all the to Houston when there are plenty of Sprint stores here. After realizing this sales representative was not going to be of any assistance to me I asked for a number where I could speak with someone that could possibly help me out. The representative then claimed that he did not have any numbers to any that could possibly help me.
I then called the Houston location in which I purchased the charger from, which to my surprise was also no help. I explained to the sales representative what was going on, and attempted to figure out what needed to be done in order to get another extra long iPhone charger. The sales representative at the West Oaks location then told me that there was nothing that he could do and I would either need to come to Houston or purchase a new charger. I then asked to speak with a manager which I was unable to get ahold of after being on hold for 30minutes.
I find this to be extremely disappointing, I can’t even begin to imagine the amount of money I have spent with Sprint and you want me to waste money repurchasing a product that is supposed to have a lifetime warranty? Time after time I constantly have to deal with sales representatives that do not care about what type of issues the customer is having. What ever happened to customer service for crying out loud? Sales representatives constantly fail to inform you in entirety on the products you are purchasing, had I known that the product was only under warranty in Houston then I would have never purchased it there!
I have been a loyal customer for over a decade now I cannot believe I have stayed with this company for that long seeing that your representatives do not care about the customers at all. I will never buy another product from your company, I cannot wait until my contract is up so I can change wireless providers to a company that actually cares about their customers!

The review is only for Mike. He is literally perfect for this job and my experience was absolutely wonderful. First off, let me say that initially we went to another sprint location where the associate was less than knowledgable and wasn’t willing to work for our new service contract. So, we came here, Mike took us right away and gave us celebrity treatment. Plus, he is quite the comedian. We enjoyed our experience and made our switch from Verizon to Sprint a great one. I love that he explained everything in detail and gave us his personal business card so that if we had any issues in the future we could give him a call. So, if you have issues go to Mike he is totally awesome!!!

I went in because my tablet all of a sudden stop working and I only had it for 30 days. Well they have me wait 50min to tell me that they can’t help me and that I have to fill out a insurance claim and pay 100 seriously worst service ever. This is the third time they have given me bad service. This store sucks and so does sprint