Sprint Store

This place is depressing as hell. They have a bunch of benches where you sit and wait for them to call you, to go talk to someone in a little dimly lit cube. There is an old guy with a cane who looks like he’s been waiting for a long time. It’s like when I went to renew my license at the DPS. Except I was able to do that faster and the people were more pleasant. If they don’t call on me before I finish this review I’m leaving.

Terrible — horrible service. Really over 45 minutes to exchange a cell phone case. Couldn’t be worse service except at the post office.

I came for an upgrade because my phone is just too old and too slow and it’s time to change out. The wait was a bit long, but I didn’t complain because I was too excited to get my new phone. I have the Samsung Galaxy Note 2 and opted to upgrade to the Note 5. I’ve been having problems with my phone for about half a year now and needed a new phone so bad.
For my birthday, my boyfriend decided to get me the Note 5 and when they finally called my name to help me, I received the best service ever! I don’t remember her name, but I know it starts with a «J» and it was a really unique name too. She was funny, helpful, informative, and patient. I was surprised by the low ratings this location has, but it must be because they weren’t helped by her and were serviced by someone else.
Of course, I still have problems with Sprint, especially the whole talking on the phone and using the internet bull crap, but the service was still so good. I did ask her about the situation and she said they fixed it, but apparently when my phone was booted up it was an issue.
When I got my new phone, they didn’t have many cases for it, but it’s not that I needed any because I’ve already bought my own online because it’s much cheaper than to buy it in store. I got my phone and then I received the Onyx Studio speakers for free! The girl didn’t understand why I got it for free, but she said she wasn’t going to ask any questions and just gave it to me. She told me it was an early birthday present from her.
Overall, it was the best service I ever received from a Sprint employee at any location. It makes me want to make this location as my «go to» location. It was truly a memorable experience.

Horrible service! I went to the sprint store at Willowbrook on Wednesday to get my wife a new phone and switch her over from t-​mobile. There were 2 people sitting down and 1 person was being helped at the counter. The guy staring at a computer in the front never even looked up at me. I stood there for a few moments then proceeded to walk around and look at phones. 1 of the 2 people sitting were apparently there for an interview and about 5 minutes later a manager came out, introduced himself to the gentleman, then took him in the back for his interview. I sat on a bench in the store for over 20 minutes getting up occasionally to walk around and look at phones and someone to help me before leaving but not once did a staff member say anything to me. It was like I was a ghost and they were not even busy. I left without speaking to anyone and went to the sprint store up 249 on spring cypress where I received excellent service and got my wife a new galaxy 6 edge! Worst customer service I have ever experienced and I run the food and beverage department for a 480 room hotel so I know customer service. I will NEVER return to this store!!!

Spencer was the tech who helped me with adding a phone to my plan and lowering my bill. It was a super smooth transaction and he was awesome help. I was in and out in about 30 minutes.

The ONLY reason I give this HORRIBLE place 1 star is b/​c Unilocal leaves no option for «No Stars». It is always something here! The consideration of the customers time or worth is not a factor! I came to make a payment at the machine to make things more convenient, jokes on me b/​c the darn machine ate my money. Now I am stuck waiting for the manager to come open the machine and count the money so that he came «see if there is actually a lost amount» in the machine. This is so whack! Now I have my time and money played with. Not happy at all! This will definitely be the last time. Unfortunately this is one of the closes stores near me, so I will now be inconvenienced further.
P. S.- Dang, do customers have to teach customer service to large corporations! Ugh!

I went on a Saturday and the place was packed. After 40 minutes, I had only moved up2 spaces on the list to number 7. I wasn’t willing to wait any longer.
I returned Monday afternoon and found only a handful of people, so the wait was short.
I wasn’t happy with the lack of experience. I have a new phone I purchased directly from Apple. I wasn’t following their norm and it seemed to throw them off. They warned me my phone may not work with their service despite what seemed obvious to me. They sell the phone. Of course it would work. He couldn’t confirm this until after I opened an account. It was all rather comical to me and the guy was personable.
The problem seems to stem from corporate.
I couldn’t find a direct, clear way to sign up with a no contract phone via their website other than promises on the main page. It’s not a great surprise the store had trouble.
My experience was far more frustrating at t mobile so this wasn’t so bad. They could all do far better in terms of customer service.

Very slow service. Staff is not well educated about the products. I got my iPhone here the week Sprint launched them. The staff was completely confused about how to transfer the data from my Apple iPhone to my new Sprint phone. I am now in here trying to activate international service for a vacation. It’s like the three stooges. People are running around, flailing trying to get answers.
This isn’t hard folks. Know your products and services. Don’t make ME work for this

Strange how the name Sprint could actually mean Slow when you come to this store. I simply loath having to come to this store. It is the only store in the area that actually services phones. So if anything goes wrong they will want to send you here first.
Okay…so you have to wait first… to get waited on. Yep… that’s right. I will repeat it, cause if you are reading this while you are waiting here, you have plenty of time. So… you have to wait first… to get waited on. You must stand at the front desk to put your name on the waiting list. Then the 2^nd wait begins for them to call your name. Then (I’m not done) you have to wait for them to attempt to repair the phone for about an hour only for them to tell you that you’re going to have to wait 2 – 3 days for a replacement to be shipped to you. (Whew)
Yes…they will give you okay customer service but you will certainly have to wait for it.
I officially move that Sprint change this store name to: The Wait Store.
Trust me… it can get worst. Dont let it be a new phone. They will not replace it with a new phone… they will try to replace it with a refurbished phone. Guaranteed! You will have to fight hard for a new replacement, and a ghetto attitude in the store with yelling isn’t going to do it. A nice educated conversational debate will work especially if you use sarcasm .and lots of it. Then you will get the customer service you need but that’s after a 1 hour sarcastic educational fight… and a smile.
Okay so I’m here now. Typing all this up. I have the time. You will too. And guess what? Its empty in here. Just me and 2 other people. Hell I should order a pizza.
Wait and Prosper!

Have come here several times to get my phone fixed. This time I went in to see a tech to see if they could get my contacts back up from having a phone replaced about a month ago. The customer service rep wouldn’t even let me tell her what I needed because she kept cutting me off and saying my screen was cracked and the techs wouldn’t look at my phone because it wasn’t covered. I tried to explain that I needed software support… again being cut off and dismissed. Well a they lost my service and my business after 13 years for one reason… THIS CUSTOMER SERVICE REP!

Been here twice now. Say what you want about Sprint but I am still a fan and loyal customer after almost 12 years.
Wendell at this location is The Man. Capital letters intentional thank you very much. He just got me a phone for free that I had expected to pay big bucks for. Need any kind of assistance? Ask for him. He will take great care of you.
This is my store for as long as they are in this location. They rock!