Steeplechase Pediatric Center

We are new to the area and I took my two young children for a well child visit with Dr. Mark Lorenzen. He was polite to the kids but very rude and disrespectful to me. He kept drilling me about why I don’t vaccinate and how he doesn’t agree with my philosophy. I refused to engage in any sort of debate or argument. I am very well informed of all the risks and benefits of vaccinating vs not and I didn’t appreciate him taking such a disrespectful tone with me in front of my children.
They picked up on it right away. As soon as the doctor left the room they were asking me, «What’s his problem?». Also, I believe medical providers should ask permission of the patient before examining genitals. My kids didn’t want to be examined and I told them they have the right to refuse if they choose it’s their body… And I know 1000% their privates are healthy.
The doctor didn’t do anything wrong but he just went on and did a quick PE… Which was fine but my children and I would have preferred a pause and request for permission to check the private area because they planned to decline it… But didn’t get the chance. Later they told me they didn’t feel comfortable to decline because of the way he was talking to me. So they felt intimidated
My child also pointed out that he didn’t use gloves for this part of the exam.
He did use hand sanitizer before examining both but not after examining one then the other. I know they are in the same family and probably have the same germs… But it’s just standard to wash between patients.
I had to make all kinds of excuses for the doctor to my kids who sensed the awkwardness. I told them he was just doing his job and feels strongly about his vaccine opinion. I also excused away the PE awkwardness by telling them it’s ok because it’s important for the doctor to check your whole body and I was in the room. He assumed permission by us being at the appt. eh. Gloves. Well he washed his hands.
I won’t be going back and I will have to hunt and interview the next BEFORE I take my kids and let them bill my insurance.
I just wanted to establish care for the times they may need something… I got berated for trying to take care of my kids. LAME!

I started going there when my twins were born and loved Dr. Herman. And still do. But his staff are the worse. They are rude, unprofessional and they don’t care about their patients. They deceive insurance companies and charge then outrageous costs but if you pay in cash it’s less than 10% of what they will charge your insurance. Absolutely ridiculous! Do not go here if you wish to be talked down to and disrespected. They just lost two patients and I guaranteed they will be losing more very soon.

We have been taking our son here since he was 6 days old. Dr. Garza is amazing and i’ve always been treated well by any other doctor or nurse i’ve seen at the Skinner Location and the 1960 Location.
But it’s the experience before and after that have me considering looking for another doctor’s office and i REALLY don’t want to. There is no warm welcome, no remembering who you are– perhaps they are a very large practice but just a «welcome» and a smile does wonders for a mother of a sick child. Also, the wait is long but it’s a doctor’s office, that’s not too uncommon– just something to note.
Our last visit, the computers went down while i was checking out and the young girl at the desk could not check me out. no big deal– after she resolved her confusion, she told me she’d run my card later. completely acceptable.
however, when i got to the pharmacy, i had to call the doctor’s office to remind them to send in my prescription. «The computers are down» was the response from the front desk young woman. «Yes i know» so i had to suggest to her that she CALL the pharmacy like they did in the old days. She said she didn’t have the number and asked if i would go in and ask them the number since i was at the walgreens. i drove to the side window and got the number for her. THEN she asked me what the weight was of my child from the earlier appointment. I said i did not recall then she INSISTED that i look at my fact sheet. I did not receive a fact sheet– they only give those out on scheduled milestone checkups, not SICK appointments. Someone please tell her that. we eventually got my prescription,
Today, I called to make an appointment and was transferred abruptly mid-​sentence by someone named Laura to another person.
Please train your staff to give good customer service– your front desk employees are as much a part of your patient care as your nurses are, just in different ways. and don’t forget, the parents are your patients too.

We have been seeing Dr. Goytia for over 2 years now. Both my boys go to her and she is always patient with them. Takes time to answer my questions and explain what to expect in their development. The nurses and office staff are great, too, always friendly and helpful. We do not go often, outside of checkups, but when we are there it is a pleasant experience. As pleasant as a trip to the doctor can be. I have recommended this practice and Dr. Goytia to anyone who is looking for a pediatrician. I also know quite a few families that go here, as well.

My daughter has been a patient here for a couple of years. I like that they get you in quickly for appointments and try to work with you. They are friendly and the office is nice. The negatives are that you never really know which doctor or nurse practitioner you are going to get unless you specifically ask for who you want. Some of the doctors/np’s take their time while others rush you in and out. Also, the medical assistants are sweet but quick turnover it seems… however this is most doctors offices it seems like lately. Overall a good place and I would recommend to others.

A great place to take your kid. Dr’s and nurses are all excellent and talk to the child rather than over them.
Never have to wait too long either — 10 mins max on every visit.
Front desk staff are friendly as are the billing staff when you leave.