The quoted time-frame for jewelry repair was not honored for my 3 items. I followed-up rather than customer service being proactive(Laura). My 1st item was not even touched when I came to pick it up, though I was told it was ready. Two of the items were sent to New York to an unknown jeweler with an unknown date of return. I was told they were«swamped,» to the tune of a 3 week lag-time. I firmly do not recommend them.
Lisa C.
Rating des Ortes: 5 Humble, TX
I have been familiar with this establishment for many years. At first, I would only walk by their old store-front in the Galleria. Once I was brave enough to ring that bell, I was pleasantly surprised. Not only does Louis Tannenbaum have one of the most extensive collections of estate and antique jewelry in the city, they also have one of the most expert and friendly group of people I have had the pleasure to work with. Even when I have just been browsing, with no intention of buying, they have been more than happy to let me see things in the cases, discuss them with me and answer any questions I have. I have never felt pressured or like the person had something better to do than talk to me. If you’re looking for an engagement ring that would be rather unique and have a history, this is the place. If you’re looking for something other than that little diamond ring, this place has that too. Beautiful items made of precious and semi-precious stones and gold jewelery, all made by fine artisans. If you love jewelry and more specifically old jewelry, give them a try. You will be glad you did.
Cory O.
Rating des Ortes: 4 Houston, TX
I love jewelery stores. And being married to someone who has a slight obsession with watches has made me a connoisseur. Tenenbaum’s used to be in the Galleria(as far as I know, they were one of two stores in the entire mall that still required you to be buzzed in through their front door), but moved to their new location a few months ago. It is a great improvement! There is so much more space in this store and they can actually have a lot of their jewelery out on display. In their old store, most of their merchandise was in the safe since there just wasn’t enough room to show it all off. I’m not sure if the bigger space has made the employees happier, but they are much friendlier in this new location. They were even helpful. And they were shockingly knowledgeable. Tenenbaum’s has a great collection of estate jewelery that I have yet to see matched in Houston. They have vintage watches and gorgeous stones. Everything is in great condition and they really go to great lengths to find out the history of each piece. If you’re on the hunt for some unique estate pieces, I would definitely keep Tenenbaum’s in mind. They have plenty of parking and enough sparkle to keep you busy for quite some time.