Texas Department of Public Safety

There are 2 individuals here that are very rude. The state trooper tried to take up for them. I’m former military but in my opinion if you work with people daily you should be more customer service oriented. They were rude to my grandma twice until she blew up on them. Treat people the way you would like to be. Terrible DPS location.

I was told this location was not as busy. They were wrong lots of people here .why would they put carpet here is very dirty.

At almost every DPS office I go to the staff are complete A-​holes ! These people are a-​holes but they are alot nicer than others. They get you in and out so quickly! And they open at 8: am but open the doors about 15 – 20 Mins earlier. I am so glad I came here it was alot less stressful this time around !

The worse customer service i ever had, waited in Q twice just bcz the front desk gave me the wrong tkt, and they failed my wife test stating driving slow (20) at the stree t between the houses instead of 30 !!! more funny she said check the speed signs in the street where there is none.

June 13^th 2013, Thursday — 2.51pm to 3.06pm — Got my driver’s license renewed in 15 minutes!!! A NEW WORLD RECORD!!! Lesson — if you are just going to get a DL renewal, go in the afternoon. If you go in the morning you will get stuck with all the people taking their driving tests, etc.
Previously I have gone in the AM and it has taken HOURS. Staff is always on the ball, professional, soup-​nazi style, you better know what you want!

How can we make this a better use of space? It’s gloomy. Hardly any natural light. No Plants. But rows of chairs facing empty space and lines of people. Is this communist china? No! Because they at least have somewhat entertaining propaganda television while you wait.
But I must say the lady at the desk does know her stuff!

What better way to burn time at the DPS than to write a Unilocal review. The star rating is a bit off then because when has any DPS really been better than another? I’ll run a pro con list for this one:
Pro: Reception is all business. Nice ladies but BACK UP, DO NOT CROSS THAT LINE, THANK YOU.
Con: Eww, they checked my eyes at reception on something you have to press your eyes against and no alcohol swipes in sight. If I show up to a Unilocal event with eye herpes just look away.
Pro: Open til 7:00pm on Tuesdays
Con: No TVs so I’m missing my 6:00 rerun of The Office.
Pro: Lots of nice people waiting around with quiet cute babies to distract you.
Cons: (2) 1: the lots of people part and 2: there’s a lot of trash on the floor that the babies are eating.
Pro: we are actually moving pretty fast! Got in at 41, I’m 60 and after 30 minutes they are on 45.
Con: They call you to stand in line and maintain a line of about 15 people. I’m too afraid to try to bring a chair in the line so just make sure you’re not wearing heels.
Pro: Apparantly no one knows this place is open after 5. I bet if you came around 6 or 6:30 pm, you might give this place 5 stars!