The Backyard Gardener

I initially gave this company a fantastic review because they did a great job! Then after reaching out to them and getting no response, I came back here and gave a very negative review. After more research, I learned that Scott Coleman, the owner passed away in July, which is why I could not get a hold of him. I am deeply saddened by this information. I felt that it was only right, that I update my negative review. He did a fantastic job on my outside areas and was truly a good person.

I should have read the reviews here before ever contacting this company. We have had the same problem as many of the people here. My neighbor and I have a couple of flower beds that we wanted to have flowerscaped. Scott came out to take a look at our project and we talked for quite a while. He even walked us down to another house that he had worked on to look at some particular plants. He took measurements and said he would send us something soon… Never heard from him again. My neighbor has emailed him multiple times and he has not answered one of them. I called the number listed above and it has changed to 832−257−8004. When I call that number, no one answers, there is just a message that no one is available right now. We hadn’t given him any money so we aren’t out in that respect, but we took time off work to meet with him… time that could have been spent doing more productive things. If you are looking for someone to help you with landscaping, keep looking because this guy clearly doesn’t want anyone’s business.

We had Scott from the The Backyard Gardener out for a second job. Everything went to plan and the yard looks great. Highly recommend using The Backyard Gardener especially if you like something just a little different.

Scott and his team did an excellent job! We could not be happier with the end result. He had some great design ideas and they executed to perfection. They installed zoysia grass in the backyard and constructed beautiful cedar arbor and trellis. In addition, my wife finally got her wish of getting the long awaited water feature to compliment the new landscaping and flower beds. His team was polite, professional and on-​time.
You can tell Scott is passionate about what he does and pays attention to the details. He did a great job of listening to the ideas I had for our yard and making some suggestions to complete our vision of what we wanted.
He even went above and beyond the call of duty. During our final walk-​thru, he stuck around for an extra 30 minutes to help me hang some new café lights on our back patio. Two weeks later when while we were gone on vacation, he came by the house to monitor and water the new plants during the June heat wave we experienced. There were actually a couple of struggling vines and he replaced them free of charge 4 weeks after the installation. He even helped tweak our sprinkler system to ensure the plants were being watered at no additional cost.
I have to say, we did go over our budget, however, it was money well spent to have a few of the upgrades that I did not initially envision until Scott suggested (Arbor, Trellis, Water feature and professional landscaping lighting). All the extras helped enhance our new backyard experience. Our backyard is now an area we are truly proud of.

I hired The Backyard Gardener, Scott Coleman to do patio extensions in my back yard. Before the job was finished I had already asked him for prices to landscape my beds and install outdoor lighting. I ended up having work done in the front yard as well. My flagstone extensions look great, my beds look amazing and the lighting looks fantastic at night. Went above and beyond the norm for my job to be perfect. Would recommend if you want a job well done.

Scott showed up for planning and told me he’d give me an estimate within a week. I never heard from him again. I even called twice! He never returned my call. He could have told me he didn’t want my business.

Incredible unprofessional. Scott showed up to take a look at our yard, gave great suggestions, took measurements, and said he would send a drawing and an estimate within a week. 4 weeks later he has never responded to any calls, and we have received nothing from them. I can’t believe they’re even in business if they treat customers like this.

The Backyard Gardener changed ownership in the last year. The new owner is a DISASTER. The previous owners installed landscaping for us in Nov. 2009, and they did a very professional and wonderful job with our yard. We were very pleased. After the freezes last winter, we went back to have them replace some plants that didn’t survive the cold snap. We learned that in the interim, the business had been sold. We made an appointment. with the new owner, and he didn’t show. We called multiple times to reschedule and finally he came. We had to phone several times to get the bid. Then once works was scheduled, he again didn’t show. At lease twice. We truly feel that we gave him every opportunity to get it right, given that he was a new business owner. But when he couldn’t come (and there was always an excuse) he didn’t even have the courtesy to phone. We waited around for several days only for him to not show. In the end, we got tired of chasing him, so we just gave up and we did the work ourselves.

I have never dealt with anything less professional than this. It also takes more than it should for me to fire someone mid-​job. We got off to an unpromising start when they didn’t show up the morning we were expecting them. Finally, as the sun was setting they arrived. And… basically didn’t do much. This began a series of days in which we expected them, maybe 2 – 3 people tops showed up and didn’t seem to know what they were doing.
We were told the job would take a few days. We fired them after a week and the job in shambles.
We now have gravel in our yard with weeds popping through it and two spindly little trees that are nothing like what were described in the plan… we have a half-​busted up patio in the back, and our yard rather than looking like we paid to have landscaping done looks like a lot after a new house has been built and a few token trees are planted, held up by dowels, which will look good ‘eventually’.
I was really hurt and amazed by how this unfolded and am feeling really down on the state of professionalism now…